Abbotswood Court Care Home

The level of care provided is exceptional. The food is amazing and always available if you want tea, coffee, cake. The staff are extremely caring and kind and the specialist dementia care provided has been a great comfort to us all, caring for our mum. Cannot recommend Abbotswood highly enough. Dad has had the respite he needs.

Mum and Dad spent the last 15 months of their lives together at Abbotswood, initially after Dad fell and broke his hip. From the start the standard of care was exemplary, with great attention to their detailed needs and consistent efforts to make them feel at home. Throughout the COVID crisis, a careful balance was struck between resident safety and the needs of family, made particularly difficult by distance in our case. Mum and Dad had nothing but praise for their carers, who looked after them with obvious love. We slept more easily at night, knowing that they were being so well looked after.

Please pass on my grateful thanks to your care team who have been instrumental in getting Mum onto the road to recovery. Individual acts of kindness have been noted by the family and really helped to raise Mum’s spirits as she recovered from a difficult period of hospitalisation.

Abbotswood looked after mum initially for some respite care while she recovered from a fall but which turned into end-of-life much sooner than we expected. It was obvious the care team really thought about mum's individual needs and tailored their care and support accordingly. The updates on mum and her care were prompt and thorough. The home itself is clean and very well looked after with good quality furnishings and the atmosphere was always very welcoming. My brother and I were very happy with our choice of home for mum's last few weeks.

I had been in touch with Abbotswood for almost 2 years whilst exploring options for my elderly and disabled parents as we tried to keep them in their own home with their increasing needs for support. The Home Admissions Advisor kept in touch with calls from time to time, which were much appreciated. When we hit a crisis point, she responded quickly to our need for urgent respite, and then to our request for a permanent move. Everyone at Abbotswood has been so responsive to and understanding of our needs, from each parent as individuals, to us, their family, and our needs too. The welcome is so friendly and when we have had queries or ideas we are listened to and they have bent over backwards so things are as homely as they can be - appreciating that such a move is never easy for an elderly person and their family. These are such difficult times in the care sector, I think they are managing incredibly well. I could not recommend Abbotswood Court any more highly.

Abbotswood Court was a very kind and friendly place for my mother-in-law to adapt to living in residential care after a fall broke her hip and exacerbated her dementia. Everyone we dealt with bent over backwards to accommodate her needs, to care for her, and to help her adjust. Without exception, the staff were kind, made her laugh, and retained her dignity. We took her out to be closer to our home 2 hours from Abbotswood Court but can honestly say we have struggled to find anywhere comparable.

The care and attention have been beyond expectation! I felt safe, secure, and very comfortable (sorry - well-fed!). Thank you all.

Abbotswood Court is an exceptional care home. All staff, from the top to the bottom, carers, management and ancillary staff, are delightful and cannot do enough to make my mum feel safe and secure. Everyone is kind and have my mum's best interests at heart at all times, and they are all so so patient. Nothing is too much trouble. My mum's carers are always willing to talk with me anytime, should I have any concerns, as well as keeping me informed of any changes. All staff are of a very high calibre and she is allocated the same few carers for consistency and continuity. I wouldn't hesitate to recommend Abbotswood Court for their 5-star treatment and care.

The staff are very competent, have learnt all our names and are very friendly. My room is very nice, with adequate storage space in drawers and cupboards. The bed is comfortable, sheets and pillowcases changed fairly regularly. I have my own radio but it's great to have the TV to watch in the evenings. It is particularly nice to have my own washbasin, toilet etc. Good lighting in the room.

I have been made very welcome and the staff are extremely helpful and caring. Food is excellent and the many activities are very enjoyable.

My husband’s mum moved into Abbotswood the week before lockdown commenced. Every day we are grateful for the lucky timing. More importantly, she has settled in without a moment’s worry and that can only be down to the fantastic staff and their kindness, compassion and sense of fun. Although we have very limited visits at the moment (which we fully understand) we have no doubt that she is the happiest she’s been for a long time. Well done Abbotswood - you are very much appreciated.

We checked out all local care homes and Abbotswood is the best. Purpose-built. It's more like going into a hotel. None of those usual care home smells. The care is great, arranging and chaperoning my dad for appointments. Good activities, bearing in mind Covid-19 is limiting everything. The food menu is awesome and the social side is doing wonders for my dad. Fully adjustable beds and call alarms, necklace for help anywhere in the home. It's not cheap but none of them are.

We have been very confident that Mum has been living in a very safe environment.

Beautifully looked after building and gardens. And very lovely, helpful throughout.

We thank you all so much.

My mother moved into the home in June 2019 and soon settled very well into the new routine of Abbotswood and regarded it as "home" within a few weeks. Her general demeanour has greatly improved over the past months as she had problems with medical conditions living on her own. The friendly care and support of all the staff has helped her to relax and enjoy the social life of the lovely dining room and a very good range of activities. She enjoys the view of the garden from her room and sitting out in good weather. It's a pleasure to visit her and know she is in a safe and caring environment.

It is expensive, but all Care Homes are and at Abbotswood, you know that your loved one will be well cared for and safe.

There are only two areas that make me rate the care home as less than perfect, one, the menus are a little repetitive although food is lovely and two, the turnover of staff is quite high at times, it's fairly stable at the moment.

This excellence comes at a price though, which can fairly be described as satisfactory at best, especially as prices have risen at six percent p.a. for the past two years.

The home is always clean and smells fresh.