Abbotswood Court Care Home

Minchin Road, Romsey SO51 0BL
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Top 20 carehome certificate
10 124 Reviews
  • Abbotswood Court Care Home, Romsey
Abbotswood Court, part of the award-winning Cinnamon Care Collection, are proud to have been recognised in the carehome.co.uk Awards as a Top 20 Care Home, South East 2026. It offers a warm, supportive community where residents live well while enjoying exceptional facilities, beautifully landscaped gardens and superb home-cooked cuisine.

Each bedroom is spacious, bright and airy, with en-suite facilities to ensure comfort and privacy. The dedicated Wellbeing & Lifestyle Team delivers a varied programme of tailored activities, from boat trips and picnics in the New Forest to local afternoon teas, alongside meaningful one-to-one time and small social groups.

Cinnamon Care Collection invests in the latest innovations to enhance safety and wellbeing for their residents. This includes Sensio RoomMate, a contact-free monitoring system designed to support resident safety and help reduce falls, and PainChek, an intelligent digital pain assessment tool that aids accurate pain recognition, particularly for those living with dementia. Cinnamon is the first large luxury care home group to participate in the pilot of the National Dementia Care Accreditation Scheme (NaDCAS), demonstrating its commitment to excellence in dementia care.

Families are warmly welcomed to regular events and visits, with reassurance that their loved one receives exceptional care, 24 hours a day.
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Care Provided by Abbotswood Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900
  • Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £2100

Our reputation in and around Romsey speaks volumes. At Abbotswood Court, you can relax in knowing all your needs will be catered for.
Included in the cost of your room is excellent 24 hour care, large bright en-suite bedroom, use of numerous bright airy lounges, all laundry & Housekeeping, delicious home cooked meals and daily activities and regular day-trips. We are not a typical care home, there's a lot of life and laughter at Abbotswood Court, its a wonderful new chapter for many. We have regular events for residents to enjoy with their families - visiting becomes a pleasure.
If you require a hair appointment in our salon or a newspaper - this will be charged separately.

These prices are only a guideline, please contact Abbotswood Court Care Home to find out the exact price for your requirements.

Contact Abbotswood Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abbotswood Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lea Wintle (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Open house visiting, meal times 12.30pm & 5pm.

Parking

  • Large car park with extra street parking

Abbotswood Court Care Home Reviews (124)

10

Abbotswood Court Care Home has a Review Score of 10 (9.977) out of 10, based on 36 reviews in the last 2 years.
Over all time Abbotswood Court Care Home has 124 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbotswood Court Care Home
  • 39
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Total of 124, showing 81-100
Review from Janice T (Niece of Resident) published on 30 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt has only recently moved to this beautiful care home - and has been made to feel so welcome. Staff have taken time to get to know her and her needs, and always treat her with care and dignity. She comments regularly on the kindness of the staff. A couple of days ago she had an emergency admission
to hospital and we were so impressed with how well this was handled, with initial care being given while an ambulance was called. At the end of the day, there was a discussion about discharge or being admitted to a ward. Our aunt said she wanted to go home, back to Abbotswood. The fact that she called it "home" spoke volumes. We are very grateful indeed that she is being so well looked after.
Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care HomeWe can't thank you enough for such a wonderful review. We appreciate all feedback but seeing comments such as yours is so rewarding for the team. We love having your Aunt with us and are pleased she has settled in so well.
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Review from Sarah W (Daughter of Resident) published on 24 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbotswood Court Care Home is a wonderful place for your loved ones to live. The staff are amazing and so kind and thoughtful. The place is decorated beautifully and has a very calm feel. The care on offer is second to none and I would highly recommend it to all. I could not have asked for any better
care, kindness and dignity for my mum in her time there.
Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care HomeThank you for taking the time to write such a lovely review. We were so pleased you chose us to care for your lovely mum and send love to you and your family. Do feel free to pop in when you are passing and we can have a nice drink in the garden.
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Review from A K (Friend of Resident) published on 1 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This wonderful home changed my view of care homes. It's a bright, happy place and not only a wonderful place for those fortunate enough to live there, but also for friends and families to visit.
Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care HomeThank you for taking time to review us. We love seeing you and your family visit with your very cute doggy!
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Review from J W (Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for respite care and the management and staff are giving the attention, help, support security and care. Your welfare is at the top of their agenda with the help, support and friendship I am now able to walk again, rather than looking for the next finger hold or a steady arm! They couldn't be
more caring and they genuinely want what is best for you.
Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care HomeThank you so much for taking the time to write such a lovely review. We are pleased you have felt supported and well cared for. In return we have enjoyed having you here with us, you have become one of the family! We all wish you well with the future and look forward to seeing you at our many events and coffee mornings.
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Review from Dorothy B (Respite Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I realised I could no longer cope with my broken pelvis at home, my daughter was quick to book in here at Abbotswood Court Care Home having had it recommended from friends with ageing parents. Although initially concerned I'd be too much trouble, I was left in no doubt that that's what round the
clock staff of carers are here for and the senior carers were always willing to discuss self-medication worries of one sort or another and give me liquid morphine on time. The place is kept super clean and the dedicated staff always cheerful and happy to have a little chat and the food consistently tasty and tempting.
Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care HomeThank you for taking the time to review your stay at Abbotswood Court. We are pleased we could help you with your recovery and we really enjoyed having you stay with us and meeting your lovely family. We hope you are soon back to the life you love. Oh and Sprout says hi!
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Review from W E (Respite Resident) assisted by family/friend published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My respite stay at Abbotswood was enjoyable and comfortable.
The staff were extremely considerate and understanding regarding my needs and they treated me with dignity and respect at all times.
I felt very secure and safe throughout my stay.
My family enjoyed their break knowing that I was compassionately
and professionally looked after.
Thank you.
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Review from Lawrence J (Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I share with my wife a large room with much of our home furniture. The room is bright and airy with good views through a large window. All the staff we meet are very helpful and attentive. Any problems are quickly dealt with. We like the wide corridors and many small lounges. We try to attend many of
the activities which are always well organised. We should like to see more information used for meals and improved presentation. We would like meals about an hour later in the evening. We have only been on one outside trip to the zoo which was very well organised in all respects, particularly the driver and support helpers. We would certainly support further trips. We are very happy here.
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Review from Ian (Son of Resident) published on 5 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Abbotswood since late July and we have been very impressed by the care shown to make her feel at home in her new surroundings. The friendly approach is extended to all family and friends who visit, with coffee and biscuits always offered. It has all gone to make Mum’s transition into
her new life very much less stressful than could have been expected. I’m hugely grateful to all staff.
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Review from J W (Respite Resident) assisted by family/friend published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently had a three week stay at Abbotswood. I enjoyed my stay and was very impressed with the staff working there who were both caring and helpful - nothing was too much bother and there was a strong team spirit.
My only disappointment was the food. I don't have a large appetite but I found the
portions too small and there was little choice. I was still hungry after the meal.
Supper was at five, which made the evening very long.
Reply from Debbie Holmes, Home Admissions Manager at Abbotswood Court Care HomeDear James
We wanted to Thank you for the lovely card and compliments you left for us when you went home following your stay with us, much appreciated by the team. We had no idea you were not altogether happy with the meals.
For your next visit we will have to make sure that you’re aware of second helpings at lunch and dinner time. We thought that with 3 courses available at both meals (fresh soup or starter of the day, choice of main course and sweet) we had got this covered, but will be more aware. Residents are always welcome to help themselves to the available fruit bowl, snacks, cakes and biscuits in the residents kitchen area too. For bigger appetites we can also arrange for a supper snack later in the evening for you too. I hope this helps and look forward to seeing you again soon. Abbotswood Court team.
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Review from B C (Wife of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was happy with the care he received during my absence. During the pre-visit interview, we were treated well and our questions answered satisfactorily. Very pleasant staff.
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Review from Brian A (Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staying at Abbotswood Court under the supervision of the rehabilitation support has been a delight in all respects. The secret is the people. Every individual I met here has displayed a complete and highly professional approach to all activities associated with me.
This applies to the administration,
the care and the physiotherapy.
Thank you all very much indeed.
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Review from L C (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff at all levels. Excellent activities and links with the community. Residents are encouraged to eat and drink. Records are updated throughout the day. Managers maintain excellent contact with relatives, are open to new ideas and consult regularly. Our father is safe and very settled.
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Review from Sylvia S (Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay here and would definitely come back again if necessary.
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Review from V P (Resident) assisted by family/friend published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant home, caring and friendly.
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Review from Molly S (Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience here has been good, I could not ask for better.
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Review from Philip S (Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Delighted in general. The home is beautifully and cleverly designed and is kept so clean! The staff are very nice and, on the whole, very attentive.


The thing that lets the place down is the food, which I have rated as poor. It tends to be rather dull and repetitive. Their intentions are good. Quite

often they show something nice on the weekly menu and then it doesn't turn out as described and is sometimes not at all appetising.
Reply from Debbie Holmes, HAA at Abbotswood Court Care HomeThank you for your feedback, we are aware you were unhappy with some aspects of the meals and in particular the meat when you wrote your review, which is why we set up the test panel with a new butcher supplier providing samples for residents to try. Since the Supplier Review, on Sunday 29th January we are delighted to hear that you feel the meat has "greatly improved". We will always endeavour to respond to any feedback you or any other residents give us relating to food or any aspect of life here.
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Review from Marilyn J (Daughter-in-law of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Abbotswood Court welcomed and cared for my mother-in-law for over two years. They had become friends with her and treated her with respect and dignity. She could be difficult but they deal with this behaviour.


Sadly, she passed away on Boxing Day. The staff handled everything associated

with this sad event so well. We were so touched that they dressed her in a favourite outfit before she left for the undertaker. Thank you!
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Review from Barbara-Ann P (Wife of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking into the home with my husband who was to become a resident in July 2017, I was very much struck by the warmth from the receptionist which carried on as we met the carers who were addressing everyone they met by their name and with a smile. Light, laughter and colour is what struck me as I walked
around and knew that this was the place I would be happy for my husband to stay and to visit him every day. The most important thing was the absence of the usual care home smell. He has been there for the last 5 months, the carers and management are the tops.
They are impressive and extremely well run doing the most difficult jobs in a kind and impressive way.
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Review from Jacqui S (Daughter of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with Abbotswood Court. It is light, bright and airy with a very comfortable atmosphere and visitors are always made welcome. It is not easy deciding to place a loved one in residential care but the staff work hard at assessing, take individual needs into account and cater for residents
individuality.
There is always some activity going on for residents to engage in if they wish and visitors are welcome to join in too. Mum loves the guinea pigs, enjoys the interactions with staff and staff take care to ensure her wishes are respected. She especially enjoys seeing any visiting well behaved dogs.
We are very happy to recommend Abbotswood Court to future residents. Thank you all!
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Review from Alison T (Mother-in-law of Resident) published on 15 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum in law moved into Abbotswood permanently last month, having had several periods of respite and daycare. This was always going to be a challenging time for her and the family as her diagnosis of dementia made her believe that she was still capable of living safely at home with minimal input when
the reality was very different. At every step of this transition, all the staff we have dealt with have been supportive, well informed and understanding. They have shown great kindness and care towards Mum and as a result, she has settled in much more quickly than we ever anticipated. I wouldn't hesitate to recommend Abbotswood to anyone.
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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Abbotswood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.977 for Abbotswood Court Care Home is calculated as follows: ( (422 Excellents x 5) + (10 Goods x 4) ) ÷ 432 Ratings = 4.977
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbotswood Court Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (5)

Lea

Lea Wintle

Job Title: General Manager Joined: 2017

I have been working in care for over 20 years and have held a range of positions from Support Worker / Carer to Registered Manager. My experience is with learning disabilities and elderly care, including dementia and palliative care. I love the satisfaction of making a positive difference, however great or small, in the life of someone less able than I am, at whatever stage of life they have reached.


Whilst working in care, I have been lucky enough to receive several awards. In 2005, I was the runner-up in the National Registered Managers category of the National Care Awards and a Local Hero Award for Outstanding Achievement in Care run by the Salisbury Journal and Spire FM. I am proud of both these achievements.

Sarah

Sarah Delves

Job Title: Dementia Care Manager Joined: 2017

What I do


As Deputy Manager, I work closely with Lea as part of the management team. My previous role was Dementia Manager here at Abbotswood Court, and I continue to directly support residents and families of our dementia community. I regularly meet with our residents’ families and, with Lea, ensure families are as much a part of Abbotswood Court as the residents themselves.


My experience


Since completing my Master's degree in Person-Centred Care in Dementia, I have had 16 years’ experience of supporting people living with dementia across a range of age groups.


About me


I joined Abbotswood Court in 2016, and I strive to educate people, particularly families of those living with dementia, to recognise the positive impact of focusing on the abilities the person still has, rather than dwelling on the abilities they have lost. I am passionate about everyone being treated as an individual, continuing to develop the atmosphere of person-centred care at Abbotswood Court and encouraging my Care Team to achieve the best possible care.

Jenelyn

Jenelyn Regolto

Job Title: Deputy Manager Joined: 2018

What I Do
As Deputy Manager, I support the Home Manager in ensuring our residents receive the highest standard of care in a safe, welcoming and homely environment. My role combines hands-on involvement with residents and families alongside leadership and guidance for our care team. I love to make a difference in every resident's life.


My Experience
I’m a Registered Nurse from the Philippines, having worked for 5 years in a hospital before I moved to the UK. I worked in a Nursing Home for 10 years as a shadow nurse before I joined Abbotswood Court in October 2015. I have achieved a number of different qualifications in Care over the past 16 yrs.

Annya

Annya Sait

Job Title: Home Admissions Advisor Joined: 2019

My job involves helping people make difficult decisions about residential care, introducing them to our fabulous team and helping them to understand and experience the superb lifestyle residents enjoy at Abbotswood Court.


We take great pride in guiding our new residents and their family members through this life-changing move with lots of help, support and encouragement, which continues throughout their time here.

Lorraine

Lorraine Brennan

Job Title: Well-being & Lifestyle Coordinator

I am responsible for making sure our residents live their lives to the fullest. I take great pleasure in seeing smiles on our residents' faces, friendships being built and living life to the fullest. We place a huge focus on implementing extremely varied, fun and exciting activities throughout the year. This could be personalised one-to-one activities, right through to day trips out. I always try to ensure there is something for everyone.

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