Abbotswood Court Care Home

Minchin Road, Romsey SO51 0BL
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10 116 Reviews
  • Abbotswood Court Care Home, Romsey
Residents love it at Abbotswood Court on the outskirts of Romsey.

There is something special in the warm, supportive community who live well and enjoy luxury facilities, large landscaped gardens and superb home-cooked cuisine.

Every bedroom is spacious, bright and airy with en-suite facilities. The dedicated activities team ensure daily activities are carefully tailored to suit the varied needs of residents and range from boat trips, picnics in the new forest and local afternoon teas to all-important one-to-one time and small social group bonding such as the sunshine ladies club and gents club.

It’s a lovely place for families to visit and enjoy regular events and quality time knowing their loved one will receive excellent standards of care, 24 hours a day.

Set in stunning landscaped gardens, Abbotswood Court is a new, modern care home with meticulous attention to detail caring people who always put residents’ needs first to make every day happy, comfortable and fulfilled. They encourage everyone to openly review them so do read their reviews and you can also visit their Facebook page for an insight into daily life.

Long-term care and respite stay available. CQC rated 'good' in October 2017.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1700 – £1800
  • RESPITE Self-Funded Residential Care: £1800 – £1850
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1850

Our reputation in and around Romsey speaks volumes. At Abbotswood Court, you can relax in knowing all your needs will be catered for.
Included in the cost of your room is excellent 24 hour care, large bright en-suite bedroom, use of numerous bright airy lounges, all laundry & Housekeeping, delicious home cooked meals and daily activities and regular day-trips. We are not a typical care home, there's a lot of life and laughter at Abbotswood Court, its a wonderful new chapter for many. We have regular events for residents to enjoy with their families - visiting becomes a pleasure.
If you require a hair appointment in our salon or a newspaper - this will be charged separately.

These prices are only a guideline, please contact Abbotswood Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lea Wintle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Open house visiting, meal times 12.30pm & 5pm.

Parking

  • Large car park with extra street parking

Abbotswood Court Care Home Reviews (116)

Total of 116, showing 81-100
10

Abbotswood Court Care Home has a Review Score of 10 (9.953) out of 10, based on 43 reviews in the last 2 years. Over all time Abbotswood Court Care Home has 116 reviews.

Overall Experience

  • 101
  • 13
  • 2
  • 0
  • 0

Date Published

116
10
17
43
73

Review from J W (Respite Resident) assisted by family/friend published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had a three week stay at Abbotswood. I enjoyed my stay and was very impressed with the staff working there who were both caring and helpful - nothing was too much bother and there was a strong team spirit.
My only disappointment was the food. I don't have a large appetite but I found the
portions too small and there was little choice. I was still hungry after the meal.
Supper was at five, which made the evening very long.

Reply from Debbie Holmes, Home Admissions Manager at Abbotswood Court Care Home

Dear James
We wanted to Thank you for the lovely card and compliments you left for us when you went home following your stay with us, much appreciated by the team. We had no idea you were not altogether happy with the meals.
For your next visit we will have to make sure that you’re aware of second helpings at lunch and dinner time. We thought that with 3 courses available at both meals (fresh soup or starter of the day, choice of main course and sweet) we had got this covered, but will be more aware. Residents are always welcome to help themselves to the available fruit bowl, snacks, cakes and biscuits in the residents kitchen area too. For bigger appetites we can also arrange for a supper snack later in the evening for you too. I hope this helps and look forward to seeing you again soon. Abbotswood Court team.

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Review from B C (Wife of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was happy with the care he received during my absence. During the pre-visit interview, we were treated well and our questions answered satisfactorily. Very pleasant staff.

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Review from Brian A (Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staying at Abbotswood Court under the supervision of the rehabilitation support has been a delight in all respects. The secret is the people. Every individual I met here has displayed a complete and highly professional approach to all activities associated with me.
This applies to the administration,
the care and the physiotherapy.
Thank you all very much indeed.

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Review from L C (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff at all levels. Excellent activities and links with the community. Residents are encouraged to eat and drink. Records are updated throughout the day. Managers maintain excellent contact with relatives, are open to new ideas and consult regularly. Our father is safe and very settled.

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Review from Sylvia S (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay here and would definitely come back again if necessary.

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Review from V P (Resident) assisted by family/friend published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant home, caring and friendly.

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Review from Molly S (Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been good, I could not ask for better.

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Review from Philip S (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted in general. The home is beautifully and cleverly designed and is kept so clean! The staff are very nice and, on the whole, very attentive.


The thing that lets the place down is the food, which I have rated as poor. It tends to be rather dull and repetitive. Their intentions are good. Quite

often they show something nice on the weekly menu and then it doesn't turn out as described and is sometimes not at all appetising.

Reply from Debbie Holmes, HAA at Abbotswood Court Care Home

Thank you for your feedback, we are aware you were unhappy with some aspects of the meals and in particular the meat when you wrote your review, which is why we set up the test panel with a new butcher supplier providing samples for residents to try. Since the Supplier Review, on Sunday 29th January we are delighted to hear that you feel the meat has "greatly improved". We will always endeavour to respond to any feedback you or any other residents give us relating to food or any aspect of life here.

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Review from Marilyn J (Daughter-in-law of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Abbotswood Court welcomed and cared for my mother-in-law for over two years. They had become friends with her and treated her with respect and dignity. She could be difficult but they deal with this behaviour.


Sadly, she passed away on Boxing Day. The staff handled everything associated

with this sad event so well. We were so touched that they dressed her in a favourite outfit before she left for the undertaker. Thank you!

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Review from Barbara-Ann P (Wife of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into the home with my husband who was to become a resident in July 2017, I was very much struck by the warmth from the receptionist which carried on as we met the carers who were addressing everyone they met by their name and with a smile. Light, laughter and colour is what struck me as I walked
around and knew that this was the place I would be happy for my husband to stay and to visit him every day. The most important thing was the absence of the usual care home smell. He has been there for the last 5 months, the carers and management are the tops.
They are impressive and extremely well run doing the most difficult jobs in a kind and impressive way.

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Review from Jacqui S (Daughter of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Abbotswood Court. It is light, bright and airy with a very comfortable atmosphere and visitors are always made welcome. It is not easy deciding to place a loved one in residential care but the staff work hard at assessing, take individual needs into account and cater for residents
individuality.
There is always some activity going on for residents to engage in if they wish and visitors are welcome to join in too. Mum loves the guinea pigs, enjoys the interactions with staff and staff take care to ensure her wishes are respected. She especially enjoys seeing any visiting well behaved dogs.
We are very happy to recommend Abbotswood Court to future residents. Thank you all!

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Review from Alison T (Mother-in-law of Resident) published on 15 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum in law moved into Abbotswood permanently last month, having had several periods of respite and daycare. This was always going to be a challenging time for her and the family as her diagnosis of dementia made her believe that she was still capable of living safely at home with minimal input when
the reality was very different. At every step of this transition, all the staff we have dealt with have been supportive, well informed and understanding. They have shown great kindness and care towards Mum and as a result, she has settled in much more quickly than we ever anticipated. I wouldn't hesitate to recommend Abbotswood to anyone.

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Review from Alan T (Son of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been extremely supportive as we've grappled with the difficulties associated with moving our mother from living in her own home to living in residential care. In the month since she's been there though, she looks healthier, is happier and has done things via the activity
programme that she has never done before in her life! We would never have thought that our mum would do karaoke, dance or make her own Christmas cards. The wonderful people at Abbotswood Court have helped our mother start living her life to the full again.

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Review from Lorna S (Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two weeks stay at Abbotswood Court with my husband who has Alzheimer's and whom I have been caring for at home.
This proved to be a great 'holiday' for me whilst he was being cared for by an extremely caring group of carers, in an extremely comfortable and modern home with many organised activities.
Although my husband was unable to participate in these and therefore spent most of the time sleeping in the chair and things were obviously confusing for him.

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Review from Karen M (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed in a very short space of time, with all levels of staff we have met. Everyone has been very friendly and helpful, but also professional in their approach a great deal of thought has gone into the design and ethos of the care home, especially in dealing with residents who
have dementia. We feel this is being extremely well cared for in a happy and safe environment, where she is positively encouraged to join in activities, giving her much needed stimulation. If we are unable to continue to care for her at home. This is the next best place.

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Review from Janet P (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went in for two weeks respite care, however in that time they managed to lose half her clothes, laundry items weren't always tagged, inventory list went missing so she came home without many of her belongings.
It also came to light that they had managed to change her surgery and medical notes
without my knowledge, even though they were aware that I had power of attorney. Consequently, my mother almost ran out of medication, so my mothers stay there was just one catalogue of errors.

Reply from Debbie Holmes, H A A at Abbotswood Court Care Home

Dear Janet, thank you for your review. We are thrilled to see that despite the late return of your mum's laundry you were kind enough to give us a great review. I know our general manager has been in touch under separate cover, but just to re-iterate that we are sorry that there seemed to be a misunderstanding between the surgeries and ourselves and glad to hear that this and the laundry have all been cleared up. Once again thank you for your kind review scores.

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Review from Shan A (Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed the activities very much. The carers were very caring and pleasant. The food was great.

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Review from P G (Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and consideration from all staff excellent, treated with respect from each and everyone, their patience was endless.
Altogether a pleasant stay of two weeks respite.

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Review from Maureen M (Friend of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The past year I have visited my friend at the care home twice a week and I am always met by the friendly staff; from the receptionist to the cleaners. I am very impressed by the carers in charge of the activities, which sometimes I sit in on, such as the trip to the garden centre two weeks ago which
I was invited to go, everyone was treated with care and respect. The carers waited on everyone with tea and cake, it was a lovely afternoon sitting in the spring sunshine. All went back to the care home happy.


These carers are so dedicated to their job, keeping the residents happy and involved, playing scrabble and word games etc. I have also experienced the food which is very good. I have had lunch and cream tea at home, and I often have a cup tea with my friend, when visiting her.


I would recommend this care home to anyone, first class!!
Everywhere is clean and well kept including the gardens.

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Review from John W (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Abbotswood Court for respite care after being in hospital for five days due to extreme stress. The accommodation was wonderful as wee the staff and management team. Although living local I had no knowledge of daytime activities as I was able to go back home during the daytime. I had breakfast
and evening meals at the home which I enjoyed. If I had to use Abbotswood Court again I would have no hesitation.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Abbotswood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Abbotswood Court Care Home is calculated as follows: ( (488 Excellents x 5) + (24 Goods x 4) ) ÷ 512 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotswood Court Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (4)

Lea

Lea Wintle

Job Title: General Manager

Joined: 2017

I have been working in care for over 20 years and have held a range of positions from Support Worker / Carer to Registered Manager. My experience is with learning disabilities and elderly care, including dementia and palliative care. I love the satisfaction of making a positive difference, however great or small, in the life of someone less able than I am, at whatever stage of life they have reached.


Whilst working in care, I have been lucky enough to receive several awards. In 2005, I was the runner-up in the National Registered Managers category of the National Care Awards and a Local Hero Award for Outstanding Achievement in Care run by the Salisbury Journal and Spire FM. I am proud of both these achievements.

Sarah

Sarah Delves

Job Title: Dementia Care Manager

Joined: 2017

What I do


As Deputy Manager I work closely with Lea as part of the management team. My previous role was Dementia Manager here at Abbotswood Court and I continue to directly support residents and families of our dementia community. I regularly meet with our residents’ families and with Lea ensure families are as much a part of Abbotswood Court as the residents themselves.


My experience


Since completing my Master's degree in Person-Centred Care in Dementia, I have had 16 years’ experience of supporting people living with dementia across a range of age groups.


About me


I joined Abbotswood Court in 2016 and I strive to educate people, particularly families of those living with dementia, to recognise the positive impact of focusing on the abilities the person still has, rather than dwelling on the abilities they have lost. I am passionate about everyone being treated as an individual, continuing to develop the atmosphere of person-centred care at Abbotswood Court and encouraging my Care Team to achieve the best possible care.

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Jenelyn Regolto

Job Title: Deputy Manager

Joined: 2018

I’m a Registered Nurse in the Philippines and worked for 5 years in a Hospital before I moved to the UK and worked in a Nursing Home for 10yrs as a Shadow Nurse before I joined Abbotswood Court in October 2015. I have achieved different qualifications in Care for the past 16 yrs.


Being part of the Abbotswood Team has helped me grow and becoming Deputy Manager has made me feel so proud and is a dream come true!


My journey at Abbotswood started as a Senior Carer with a promotion to Team Leader and now as Deputy Manager which I enjoy every single day, challenging but I love challenges!


I have so much passion for working and looking after Elderly people as it reminds me of my Grandma whom I’m very close to. I enjoy most looking after people living with Dementia, seeing them smile makes me happy. I love to make a difference in their life.


I look forward to seeing Abbotswood Court be one of the best among the rest in delivering care to our lovely residents


If I’m not at work, I make sure I spent quality time with my family. We go out and do window shopping or eat out together. I like taking my 3 children out either for play or just to be together. This is our happy time or sometimes a lazy day at home, in bed together and ordering takeaways!

Annya

Annya Sait

Job Title: Home Admissions Advisor

Joined: 2019

My job involves helping people make difficult decisions about residential care, introducing them to our fabulous team and helping them to understand and experience the superb lifestyle residents enjoy at Abbotswood Court.


We take great pride in guiding our new residents and their family members through this life-changing move with lots of help, support and encouragement, which continues throughout their time here.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbotswood Court Care Home to verify any information. View our terms and conditions. Abbotswood Court Care Home has an Enhanced Service - more info.