Abbotswood Court Care Home

Minchin Road, Romsey SO51 0BL
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10 116 Reviews
  • Abbotswood Court Care Home, Romsey
Residents love it at Abbotswood Court on the outskirts of Romsey.

There is something special in the warm, supportive community who live well and enjoy luxury facilities, large landscaped gardens and superb home-cooked cuisine.

Every bedroom is spacious, bright and airy with en-suite facilities. The dedicated activities team ensure daily activities are carefully tailored to suit the varied needs of residents and range from boat trips, picnics in the new forest and local afternoon teas to all-important one-to-one time and small social group bonding such as the sunshine ladies club and gents club.

It’s a lovely place for families to visit and enjoy regular events and quality time knowing their loved one will receive excellent standards of care, 24 hours a day.

Set in stunning landscaped gardens, Abbotswood Court is a new, modern care home with meticulous attention to detail caring people who always put residents’ needs first to make every day happy, comfortable and fulfilled. They encourage everyone to openly review them so do read their reviews and you can also visit their Facebook page for an insight into daily life.

Long-term care and respite stay available. CQC rated 'good' in October 2017.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1700 – £1800
  • RESPITE Self-Funded Residential Care: £1800 – £1850
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1850

Our reputation in and around Romsey speaks volumes. At Abbotswood Court, you can relax in knowing all your needs will be catered for.
Included in the cost of your room is excellent 24 hour care, large bright en-suite bedroom, use of numerous bright airy lounges, all laundry & Housekeeping, delicious home cooked meals and daily activities and regular day-trips. We are not a typical care home, there's a lot of life and laughter at Abbotswood Court, its a wonderful new chapter for many. We have regular events for residents to enjoy with their families - visiting becomes a pleasure.
If you require a hair appointment in our salon or a newspaper - this will be charged separately.

These prices are only a guideline, please contact Abbotswood Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lea Wintle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Open house visiting, meal times 12.30pm & 5pm.

Parking

  • Large car park with extra street parking

Abbotswood Court Care Home Reviews (116)

Total of 116, showing 101-116
10

Abbotswood Court Care Home has a Review Score of 10 (9.953) out of 10, based on 43 reviews in the last 2 years. Over all time Abbotswood Court Care Home has 116 reviews.

Overall Experience

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Date Published

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Review from Jesse Mary S (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am still enjoying my stay here (thank goodness). There is usually activities of some description and outings, which breaks up the monotony of doing nothing. There has been quite a lot to look forward to and enjoyment, with thanks to the hard working helpers.

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Review from Gwendeline T (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very well cared for in this home, altogether a happy experience.

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Review from Vanessa P (Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotswood Court is first class. The rooms are bright, clean and comfortable. The lounge areas are a nice place to relax to get away from your room for a change of scenery. All the staff are very friendly and caring. Nothing is too much trouble, however, big or small. The food is excellent with lots
of variety each day. I have a few food allergies and they have accommodated me really well. All my meals have been really nice. Overall, I would recommend this care home to anyone who wants to feel at home. I will miss this place when I leave and all the staff. Thank you for making my stay pleasurable.

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Review from Gill G (Daughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mother moved to Abbotswood in October after finding life more and more difficult to cope with at home. The change in her has been quite dramatic. The responsibility of day to day living and decision making has been removed and she has reverted to her old self. Her pain has remarkably
reduced too.
The staff are lovely, so kind and considerate, to both residents and families. Her great grandchildren love visiting her there and are quite at home, going to get their drinks and waving at all the residents they see, engaging in conversation with quite a few of them.
We have all been given a new lease of life and we can't thank you enough.

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Review from Elsie May W (Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my short stay at Abbotswood Court and felt well looked after. The staff were pleasant but sometimes they were clearly overstretched. Sometimes the handover between night and day staff didn't work properly - I was waiting for a bath for almost two hours and had to give up because I had a session
booked. It was nice to have a manicure and a hairstyle. Socialising with the other residents was enjoyable and the staff helped to make sure nobody was isolated.

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Review from Pat P (Daughter of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both mum and the family have been extremely pleased with the respite care provided by Abbotswood Court.
They've managed to cope with mums Alzheimers, her special dietary & medication requirements, enabling the family to relax knowing she was being cared for in a friendly, relaxing and safe environment.
This
was mum's second holiday at Abbotswood and we are planning for her to visit again in 2017

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Review from Robert P (Resident) published on 28 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A modern, well-designed facility with excellent wheelchair access. The ensuite rooms large and well furnished. The kitchen staff are excellent and bearing in mind the demographic of the residents in general provide and excellent service with a good choice at each meal a full English breakfast through
a two course lunch and a three-course light supper.
The staff and the atmosphere in general it's friendly and happy. I've only been here for an 8 weeks rehabilitation stay, but have no doubt about recommending this place to anyone it is one of the best care homes I have ever seen.

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Review from Frances G (Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I came in for respite are after becoming old and frail and suffering a fall around midnight and having to press my lifeline, as I was unable to move and suffer from osteoporosis. I broke my right hip less than two years ago most of my other joints are swollen and very painful and I am unable to live
at home alone.

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Review from Ann O (Daughter of Resident) published on 1 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother recently stayed at Abbotswood Court, during her first respite stay, for 11 days. My sister and brother-in-law had put the research work in as I live a fair distance away. They reported all that I wanted to hear before we booked.
From the booking being confirmed, through the pre-visit meeting
to the first day everything that they had reported happened exactly as we were promised. They handled every detail of our mother's and our concerns and had clearly briefed all staff.
During the stay my sister was largely out of contact so it was especially important that I was able to communicate with our mother with ease. I was given full contact details for all key personnel who responded quickly if needed - however, I rarely needed to ask any questions.
I was able to call daily with ease, speak to a welcoming receptionist who would find our mum quickly handing her either a portable phone or connecting to the one in her room. Everyone was exceptionally friendly and kind.

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Review from Tony H (Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like a 5* hotel, every mod con. A good library room and separate television lounge. The building is new and well laid out. There are activities to do, very well organised. Staff are all very good, both with conversation and actions. An excellent rest home!e

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Review from R B (Daughter of Resident) published on 1 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has recently had her first 'short stay' / respite period in Abbotswood Court. I cannot speak highly enough of the total experience.
From the initial enquiries, the pre visit meeting, throughout the stay and departure everything has been of an excellent standard. The facilities are superb,
the ethos ideal and all the staff friendly, thoughtful and experienced.
I would not hesitate to use again and high recommend to others.

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Review from June F (Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care home most satisfying in every way. The staff are kind and cheerful and the food first class.

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Review from June (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy, staff are excellent, considerate and helpful. Most of all, mum is happy, well cared for and content. I would and have recommended this home to friends.

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Review from Hannah M (Niece of Resident) published on 26 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent three months at Abbotswood recuperating after a serious illness, as an inpatient with the neuro-rehabilitation team. The Abbotswood team were responsive, caring, helpful and expert. I felt my aunt was in safe hands and that nothing was too much trouble. The team worked with patience, sensitivity
and skill, encouraging my aunt so that she made a great recovery whilst staying at Abbotswood. It's lovely, spacious, bright building with an upbeat, attractive feel.

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Review from Mary G (Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new experience. A good experience. All managers and staff were extremely good for my one week respite care.

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Review from D S (Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found staying at Abbotswood Court relaxing and comfortable.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Abbotswood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Abbotswood Court Care Home is calculated as follows: ( (488 Excellents x 5) + (24 Goods x 4) ) ÷ 512 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotswood Court Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (4)

Lea

Lea Wintle

Job Title: General Manager

Joined: 2017

I have been working in care for over 20 years and have held a range of positions from Support Worker / Carer to Registered Manager. My experience is with learning disabilities and elderly care, including dementia and palliative care. I love the satisfaction of making a positive difference, however great or small, in the life of someone less able than I am, at whatever stage of life they have reached.


Whilst working in care, I have been lucky enough to receive several awards. In 2005, I was the runner-up in the National Registered Managers category of the National Care Awards and a Local Hero Award for Outstanding Achievement in Care run by the Salisbury Journal and Spire FM. I am proud of both these achievements.

Sarah

Sarah Delves

Job Title: Dementia Care Manager

Joined: 2017

What I do


As Deputy Manager I work closely with Lea as part of the management team. My previous role was Dementia Manager here at Abbotswood Court and I continue to directly support residents and families of our dementia community. I regularly meet with our residents’ families and with Lea ensure families are as much a part of Abbotswood Court as the residents themselves.


My experience


Since completing my Master's degree in Person-Centred Care in Dementia, I have had 16 years’ experience of supporting people living with dementia across a range of age groups.


About me


I joined Abbotswood Court in 2016 and I strive to educate people, particularly families of those living with dementia, to recognise the positive impact of focusing on the abilities the person still has, rather than dwelling on the abilities they have lost. I am passionate about everyone being treated as an individual, continuing to develop the atmosphere of person-centred care at Abbotswood Court and encouraging my Care Team to achieve the best possible care.

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Jenelyn Regolto

Job Title: Deputy Manager

Joined: 2018

I’m a Registered Nurse in the Philippines and worked for 5 years in a Hospital before I moved to the UK and worked in a Nursing Home for 10yrs as a Shadow Nurse before I joined Abbotswood Court in October 2015. I have achieved different qualifications in Care for the past 16 yrs.


Being part of the Abbotswood Team has helped me grow and becoming Deputy Manager has made me feel so proud and is a dream come true!


My journey at Abbotswood started as a Senior Carer with a promotion to Team Leader and now as Deputy Manager which I enjoy every single day, challenging but I love challenges!


I have so much passion for working and looking after Elderly people as it reminds me of my Grandma whom I’m very close to. I enjoy most looking after people living with Dementia, seeing them smile makes me happy. I love to make a difference in their life.


I look forward to seeing Abbotswood Court be one of the best among the rest in delivering care to our lovely residents


If I’m not at work, I make sure I spent quality time with my family. We go out and do window shopping or eat out together. I like taking my 3 children out either for play or just to be together. This is our happy time or sometimes a lazy day at home, in bed together and ordering takeaways!

Annya

Annya Sait

Job Title: Home Admissions Advisor

Joined: 2019

My job involves helping people make difficult decisions about residential care, introducing them to our fabulous team and helping them to understand and experience the superb lifestyle residents enjoy at Abbotswood Court.


We take great pride in guiding our new residents and their family members through this life-changing move with lots of help, support and encouragement, which continues throughout their time here.

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