Tremona Care Home

18 Alexandra Road, Watford WD17 4QY

Tremona Care Home is a purpose-built facility, situated in pleasant and peaceful surroundings and close to picturesque park and woodland.

Support is tailored depending upon each client's personal needs and can include long-term residential care, as well as short stay and respite. Care workers are also trained and experienced in the challenges of dementia care.

The home believes in a person-centred approach, while allowing residents to make the most of homely comforts and versatile daily living.

Group: B&M Care Ltd

Person in charge: Ilona Sukelovic (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Free parking on-site.

Latest Care Quality Commission* Report on Tremona Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Tremona Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Tremona Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.798 for Tremona Care Home is calculated as follows: ( (440 Excellents x 5) + (89 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 539 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Tremona Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 16 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Tremona Care Home has a Review Score of 9.8 (9.798) from 45 Reviews


Average Ratings

  • Excellent
    35
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tremona Care Home?

  • Extremely LIKELY
    41
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tremona Care Home

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    9
  • Son of Resident/Service User
    9
  • Friend of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    3
  • more

My mother has been in Tremona on a permanent basis for approximately 18 months and care, fluidness and general welcoming of the home is excellent. Unfortunately, she passed away a couple of weeks ago and thankfully it was agreed for her last days she could return to Tremona from hospital. When we thought the care was excellent before, it stepped up even higher. The girls treated her so well with compassion and dignity and we, the family, felt part of the 'Tremona family'. Thank you does not seem enough.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Unfortunately, my mother recently passed away at Tremona. The staff could not have been more supportive. They always treated mum with dignity and respect. All members of staff treat you like "one of the family". I wouldn't hesitate in recommending Tremona to anybody. The manager is very approachable and compassionate. The seniors are efficient and caring. The care assistants and their staff are a credit to B&M.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was resident at Tremona for 2 and a half years until her death last October. She had severe dementia. The care she received from all the staff was exemplary. In my opinion, she could not have been better cared for anywhere else, even at home by her family and carers, had that been possible. Most importantly, she was loved - highlighted by how she was cared for in her last days. Her family cannot thank Tremona enough for all they did for her.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum was always cared for with dignity. It did not matters what time of the day we went to see her there was always staff around.
The home did not have a care home smell but was clean and fresh. Her room was amazing. The entertainment staff were always on hand and mum enjoyed the days out. I always left the home reassured my mum was in good hands and well looked after.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother had the finest care I could have wished for, at no time was she being neglected or ignored as she preferred to stay mostly in her room.
I feel we are very fortunate to have found Tremona as it gave us great peace of mind.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum was very well cared for by all members of staff. During her 2 years at Tremona, activities were always well organised and mum was encouraged to join in. Nothing was ever too much trouble for anyone and they always had a smile for mum. All members of staff are a credit to Tremona. Care and dignity were shown at all times but especially during her final days. Sadly passed away 24/02/18.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have nothing but praise for the staff at Tremona Care who cared for my mother with kindness, respect and professionalism during her time with them. In addition, she was provided with stimulation by their members of the staff who organised entertainments. My mother felt safe and secure in her environment at Tremona Care and told me on numerous occasions how nice and kind the staff were.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The carers are excellent, compassionate and kind. A very well run care home, spotlessly clean with an extremely well-packed itinerary of activities every day. Food very good as well. Mum did not participate in the activities but the staff never stopped trying to encourage her to join in. All in all, I was very happy to leave her there knowing that she was well looked after.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Tremona Care Home for over a year and is doing well. She is happy and well looked after. The home has been good for her it stimulates her mind and she enjoys her days there. The staff are all friendly and I have never seen anyone being unkind. I find it a home from home.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mum spent her last 17 months at Tremona. Unfortunately, she passed away aged 95.

She enjoyed those 17 months the care at Tremona was excellent - could not be faulted in any area.

Our family is very grateful to Tremona - the carers and the management. Thank you.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am retired and for some years now have been making social calls to Termona whenever a social event has been arranged: it is one of the highlights of my monthly calendar.The staff are incredibly dedicated and arrange many interesting functions for the residents to enjoy and to watch. I am happy to become involved.

Although, of course, my experience of other residential care homes is limited, I very much doubt, although some may be comparable, that there are any which would surpass this one in terms of overall quality and commitment that is enjoyed by the residents: if and when the time came, I would be happy to end my days in this establishment.

I should add that, although I have got to know many of the staff over the years, I have no relationship with any of them outside my frequent visits.

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Average Rating:   5 out of 5

My mother was in residence at Tremona Care Home from December 2015 through until February 2018 and in this short time she was always looked after and treated in a wonderful way. There were always activities and singing and group trips organised for all the residents. Mum was taken ill just after Christmas 2017 and her health quickly deteriorated. She was looked after with so much love and care that it made our worst time so much easier to cope with. All staff were a credit Tremona Care Home.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Sadly my mother passed away in the past few weeks but the care given leading up to that sad time was excellent. The carers and management treated her with so much care and dignity. Also supported me and my family during her final days.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very impressed with all aspects of the home, kind, professional and approachable staff,
attention to detail in all areas and communication to relatives etc exemplary.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All the staff at Tremona Care Home, truly care for all their residents. Not only do they keep them safe, and look after them, they treat them with the utmost respect, and care for them as if they were their own family.
The entertainment they put on is excellent, from mothers day tea to St Patrick's Day party, and everything else. Cannot thank the staff enough.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff at Tremona Care Home are fantastic. They truly treat each resident with care. They take time with them, talk to them, look after them and provide them with interesting and well thought out activities.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Dad moved to Tremona just under a year ago following major surgery. He initially found it strange to be out of his flat and in a care home, but quickly adapted and enjoyed the excellent quality food!

Sadly he passed away early June. He was aware of the situation and wished to see his final days out at Tremona. What really worked so well was the outstanding staff. From the manager to the carers, cleaners, entertainment and handyman - they all have a "can do" attitude. During his final days, the team stepped up his care and kept me fully updated on any developments.

I visited regularly and was always made welcome. When the sad day came, their dealing of the situation was professional, caring and compassionate. I am so pleased that Dad asked to remain at the home for his final days - he developed a real bond with the team. We could not have asked for better care from Tremona, and I extend my heartfelt thanks to the whole team for their excellent care whilst Dad stayed there.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

It's lovely here. The staff are really nice. They are open and honest. They are so friendly and helpful and make your stay here so homely.
I have nothing but praise for Tremona and all they do for me.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

My friend has been a resident at Tremona for a year now, and I have visited regularly throughout this time. The standard of professional care is excellent and, just as importantly, it is delivered with great personal warmth and humanity, creating a friendly, caring, positive and inclusive environment where residents are treated as individuals. I am particularly impressed with the activities available. They are very wide ranging and it has been a pleasure to see the skilled staff in action and to see the residents' response to them. I always look forward to my visits, and I feel that my elderly friend is being given excellent care.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

I strive to visit my grandmother every Monday. The staff are always warm, welcoming and remember names of visitors. My sister and I often get involved in the activities that always bring lots of laughs! It is always clean, tidy and well organised. I always enjoy my visit which is good as I travel far to come here.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

Being carers for two disabled relations, my wife and I looked for a suitable care home while we took our respite break. The staff are very friendly and clearly know their stuff, the rooms were spotless, modern, and with all the facilities that were needed. Cleanliness was a high priority – as it clearly should be – and surfaces were spick and span.

Daily activities were available for those that wanted them and participation was encouraged but certainly not forced.

As carers, we have not experienced meal times; however, we have experienced the excellent food at invited functions where the quality of food was simply superb.
There is secure seating outside and a garden area to soak up the summer sun.

We have no hesitation in recommending the Tremona Care Home. If I may crib a line from a well-known dancing show: One-word dear, three syllables, Fan-Tas-Tic.
I would point out we have no connection with B&M other than being carers needing total peace of mind during our respite breaks.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

A friend of mine who I used to take care of for many years before she moved into Tremona Care Home has found a place where she is well looked after and is happy and content to make her permanent home. She found it very difficult leaving her home of 60 years but staff at Tremona Care Home have been wonderful and supportive. I am so pleased to know she is at Tremona and believes we found the best place for her. I cannot fault anything.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

My experience has been wonderful! Meeting the people at Tremona Care Home is exciting and they are all welcoming. I am now aware of what it is like to be in a care home setting and I enjoy interacting with everyone!

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are very welcoming and made me feel part of the team. The home is beautiful and makes me feel comfortable and safe. The home is always clean and tidy.
The facilities at Tremona Care Home enable me to carry out my volunteering role to the best of my ability.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visit my nan once a week at the least. The home is always warm and inviting and the staff are amazing! friendly, funny, warm and caring. My nan is in the best place in their care. They have music, games, activities, outings and competitions daily and weekly and the food is yummy. I would recommend them to anyone to take care of their elderly friends or relatives in a heartbeat.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

Care staff are really friendly and there is plenty of activities to join in.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

As a relatively new build, it is clear a lot of thought and experience has been applied to provide first rate facilities. More importantly is the sheer dedication and commitment by the entire Tremona team. Some residents can at times be demanding regarding needs which the staff manage to respond to with care and compassion. I am glad we have placed my mother in the care of the Tremona staff and are further reassured when my mother herself praises the care she receives.

How likely would you be to recommend Tremona Care Home? Don't know

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Average Rating:   4.9 out of 5

All areas such as staff care and quality were in every way as described:

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was a volunteer visiting a lady in her own home and continue to visit her as a friend when she moved into Tremona Care Home. Staff were always friendly and welcoming. I was free to visit any time of day. Staff always offered me refreshments even if I visited at meal times. The home was immaculate and always smelling fresh. The activity leader always went above and beyond to provide stimulating and enjoyable activities. My friend enjoyed trips out to the lavender fields and also in-house events e.g street party for the Queen's brithday. A very big thank you to all the staff for their care and support.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very kind staff and understanding- very helpful.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My granddad has stayed here twice and has received excellent care. The staff are friendly and always make a big fuss of him even when he comes in for coffee mornings. He thoroughly enjoys his time here and is due to come and stay for another 3 weeks. There is a lovely atmosphere and all patients are treated with dignity and respect. Visiting is a pleasure also for relatives. Also, I work for the ambulance service and have attended a couple of jobs here. The staff always know their patients well and are extremely helpful, compassionate and cooperative. I would highly recommend Tremona Care Home for long or short term stay.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I was looking for a care home for my father for a couple of weeks respite. I walked into Tremona Care Home one morning and received a warm welcome. The manager immediately offered to show me around and was genuinely interested in my father's problems and needs. I was introduced to other staff and we drank coffee and chatted. I pretty much knew immediately that this was the perfect place for dad to stay. I could just feel the warmth and concern from these lovely people and the home was clean and the wonderful amenities with a lovely atmosphere. Dad is going back to stay for 3 weeks next month. He loves it.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is excellent. The staff are very caring. I have been here a year now and I am very happy.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am happy living here because I am allowed meals in the room if needed. The staff are all very kind and willing to help. When necessary if medical help is needed, it is always available. Cleaning is done daily. Extra staff would be helpful in the mornings for "getting up time".

How likely would you be to recommend Tremona Care Home? Likely

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Average Rating:   4.4 out of 5

My mother has been here since April 2016. Although mum is not very well, I believe she is being cared for very well. Tremona Care Home is a very comfortable residential home. Everywhere is very clean. Staff are brilliant. Very caring. Food is not to my Mum's taste. I find Tremona Care Home a very pleasant home and I feel confident to leave mother in their care.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother, aged 86, and who is now suffering quite severe dementia, entered Tremona in October 2015. She was initially there for a trial period of 1 week with a view of permanent residency. From day one she and us as her family have been treated with the utmost respect and dignity through what is a very disturbing and upsetting time. The staff show care, compassion and professionalism. They clearly like mum. They show genuine care for and towards her. They have all shown commitments to their role in a very positive way. Although mum is not able to fully engage, we feel comfort in the knowledge that she is extremely well cared for and that we as her family can access the home at anytime, without worry or apprehension. Thank you all so much.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is a well run care home with good facilities excellent staff always willing to help.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Warm and caring family environment. Smiley staff, happy to help.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I have found the care given to my sister in law at Tremona to be compassionate and caring. The building is well cared for, clean and stimulating.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

It is comfortable, friendly.

How likely would you be to recommend Tremona Care Home? Likely

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Average Rating:   4.3 out of 5

My mother stayed at Tremona for respite care whilst my husband and I went on holiday. She was naturally apprehensive as this was her first stay in a care home. Tremona had only been open for a couple of months and everything was new and fresh. The friendliness of the staff made mum feel welcome and at ease. She enjoyed the food and loved the room she occupied. She made friends at the home during her short stay and at regular events that Tremona invite her to attend means that when she returns for a further stay the staff and surroundings will be familiar. Tremona has a nice feel to it and I would highly recommend it to others.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I stayed at Tremona shortly after it opened. This was my first stay in a care home and I was a bit worried. My fears were unfounded and the staff were brilliant and made me feel very welcome. I chose a room on the ground floor which had an en-suite shower room and toilet which was very comfortable and clean, also opposite the residents lounge. The food was nice and being summer I was able to sit outside and enjoy the lovely gardens. My stay was a positive and pleasant experience and I keep in touch by attending the regular events that Tremona invite me to. Prior to my stay I viewed several care homes and I am glad that I chose Tremona.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

As a visitor I am always greeted warmly and find the staff second to none. The home is very clean and very well appointment. It's a great experience!

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Welcoming and efficient staff working in a clean and pleasant environment. Communication is very good and my sister is well cared for. There always seems to be lots going on. The food is a bit bland and predictable but more than adequate. We have experienced several care home and this is the best by far. Most have previously smelt this hasn't.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I visit my friend 2-3 times a week the staff are always very friendly and if I have mentioned any problem it has been dealt with straight away. My friend is happy at Tremona but more importantly feels very safe here. The food is served on time on tables that are always nicely made up and never hurried. Residents feelings and dignity are always top of the staff's list and I would (although a long way off the time) be more than happy to retire to Tremona. If I had one complaint it would be that the wardrobes are far too small to hold summer/winter clothes.

How likely would you be to recommend Tremona Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

7 Bed Vacancies

posted 18 Apr 2018

Private Residential

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: B&M Care Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

more details

November 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Tremona Care Home