
All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.
The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...
Care Provided by Hartismere Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hartismere Place for full pricing details and T&Cs.
Contact Hartismere Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Rebecca Calver(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hartismere Place Reviews (140)
Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartismere Place has 140 reviews.
My husband has recently spent a total of 3 weeks at Hartismere Place and my overall opinion of care is one of satisfaction. He appeared happy whilst there and was well looked after. The home seems well managed and has a happy atmosphere. Activities seemed somewhat lacking (there was staffing change over difficulties). Music would greatly benefit those who don't watch TV (my husband). On site, a permanent matron with whom to discuss any queries would be a great advantage and an asset to the nursing home.
Thank you very much for your feedback Mary and for your positive comments regarding the care provided at Hartismere Place and management of the home. We are glad that you found that the home has a happy atmosphere and do our best to make this a home from home for residents. With regards to...
My mother had been a resident since the opening of Hartismere Place. She had dementia but despite her difficulties, she was happy and settled. She died in June 2017. The end of her life came quite suddenly during that difficult week. The care home staff supported us all and offered my mother the most sensitive, loving and dignified care imaginable. Unfortunately, she died in hospital but all the preparations were in place to receive her back at the home and I cannot thank them enough for their efforts, meticulous attention to detail and the compassion they extended not only our mother but the whole family.
Received unfailing help in securing a continuing place for a 92-year-old resident whose financial arrangements meant switching from private to local authority funding. The initial concern was that a move to another care home would resist but a converted response by the staff at Hartismere Place in co-operation with social services, allowing an agreement to be reached that overcame what would have been a distressing experience for the resident.
I am grateful for help and care given to my husband while in your care. This includes staff care to him
The main asset of the home is a caring and friendly staff and no task is too big.
As I have visited my aunty lots of times, I can only say how much I appreciate how well Hartismere Place looks after her. She wants for nothing, it's a home from home. She has told the wife and I how well she is looked after. I have performed here to or three times on the accordion and have always been well received which make us feel really great and I know the residents enjoy us as well.
My aunt has been a resident at Hartismere Place since July and is very happy there. She rates the carers very highly, and also the food and surroundings. Personally, as her niece and next of kin, I have found that everyone I have had contact with is extremely friendly, helpful, caring and approachable, from the administration staff, right through to the cleaners. What more could one ask for - well-done everyone!
I cannot praise highly enough the building, the rooms and especially the kind and care of the staff. What I didn't like was the scant attention of the doctor, bless him as I dare say he is very busy. The team of senior nurses was exemplary. The junior staff nurses very willing, smiley and couldn't do enough for me. I am truly grateful. The go-home team were very confident and helpful. I was overjoyed my dog could visit.
Any small fears I may have had disappeared very quickly and I soon felt relaxed and secure.
Most of the staff were always kind, caring and always prepared to go that "extra mile" to help. Everyone agreed that the food was consistently very good. I would not hesitate to recommend Hartismere to any friends and family.
It far exceeded my expectations. It was like a five-star hotel. Excellent service, staff, and food.
My mum has dementia which is so hard for me and all the family. The only thing keeping us able to cope is the wonderful care she receives at Hartismere. It's a pleasure to visit the carers, cleaners, cooks etc. Not once have we had anything but help and kindness. Nothing is too much trouble, I can ring when I want, if there are any problems they ring me. Words alone cannot express the admiration I have for them all, and if I have to end my days in a care home. I hope it's exactly like Hartismere. God bless.
Arrived here from hospital, was settled in nicely with a cup of tea. I had excellent service from physios down to the carers. Meals are smashing, I have no faults about anything and would recommend to all my friends.
I arrived from hospital in a seriously debilitated condition, unable even to get out of bed unaided. Thanks to the care and encouragement of all the staff, I am now back on my feet and able to live an independent life once more. I couldn't have done it without them and will always be eternally grateful.
The staff have been excellent, I have no complaints about anything. The room is excellent, very comfortable.
We found staff very attentive and ready to answer any questions. The home itself is very clean and well kept, lovely coffee lounge where both my sister and visitors could relax. Although my sister didn't use any of the facilities we were impressed with the choice. Also as she was sent there to get her mobility back after being in hospital, I can't given an opinion on the 'value for money'.
On this my this visit for a two-hour session, to include assisted bathing and light lunch, I was welcomed by members of staff, and made to feel a part of the established community. Staff were helpfully and courteously attentive to both my carers and me throughout, and I have only the most pleasurable recollections of my visit. Which accord with those I have of each of my previous periods spent at the care centre as a day-time user of the services.
5 star caring and communication in 5 star accommodation.
Clean, spacious, friendly and very comfortable and staff are very kind and helpful. Coffee is great, food is great and the rooms are clean and comfortable. Great to have a television in my room. Nice to see lots of old friends who I know in the Eye area. Great to have relaxed visiting hours and to know that all the staff are here to help me get better.
The service that was provided was efficient, caring and helpful. I was particularly impressed how quickly the assessment was carried out and my mother was transferred from another place within a couple of days. This was particularly helpful to the family. The care home standards were excellent, exceptionally clean and staff were very obliging. The only fault i could find was that I smelt smoke (strongly) on a care worker one evening. Apart from that the best care home I have ever visited.
Our first impressions of Hartismere Place were that it's very impressive, like a hotel. The staff are very good but as this home is so big we feel that the one to one care isn't quite the same as it was in our mothers previous home. For instance, mum's glasses went missing and she was wearing someone elses, and couldn't see promptly, which we were not happy about. Hopefully as Hartismere Place gets establish it will be a lovely home for our mum, we understand it's early days and there are bound to be a few hiccups.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hartismere Place.
Meet the Team (1)

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I
I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.
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