Hartismere Place

Castleton Way, Eye IP23 7DD

Hartismere Place opened in October 2015 and offers residential, nursing, dementia and short-term respite care for older people.

The care home is situated in the market town of Eye and has been specifically designed to enable residents to continue enjoying a fulfilling, varied and comfortable lifestyle.

The home is divided into four suites, creating smaller communities within the home, which helps those residents living with dementia feel more secure whilst at the same time enabling them to enjoy a calmer environment.

Each of the rooms has en-suite facilities and furnishings and residents are encouraged to bring small items of furniture and any treasured possessions to help them feel more at home.

Residents can also enjoy the home's hair salon, cinema room and coffee shop.

The care team spends time getting to know each resident and their family in order to design a care plan tailored to their requirements.

Group: Care UK Nursing & Residential Care Services

Person in charge: Matthew Calver (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Own Furniture if required • Wheelchair access • Television point in own room

Latest Care Quality Commission* Report on Hartismere Place: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Hartismere Place in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.748 for Hartismere Place is calculated as follows: ( (350 Excellents x 5) + (79 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 444 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Hartismere Place has a Review Score of 9.7 (9.748) from 38 Reviews


Average Ratings

  • Excellent
    33
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartismere Place?

  • Extremely LIKELY
    32
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hartismere Place

  • Resident / Service User
    13
  • Daughter of Resident/Service User
    11
  • Friend of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • more

I am very pleased with the care home. The staff are very welcoming and helpful. My mum settled very quickly.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

My Mother has been here for 2 weeks on respite care. I am so impressed with the quality of care, friendliness of staff and the superb facilities. My Mother is very happy here and is now a full-time resident.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

My 96 year old mother has recently had respite care at Hartismere Place for the second time. She went back willingly and this time was more settled and very positive about the experience, despite having to be on the upper floor and the occasional minor problem. She is willing to go again which is very positive for someone who cherishes her privacy and dislikes communal life. She says that the staff have been kind and helpful.

How likely would you be to recommend Hartismere Place? Likely

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Average Rating:   4.2 out of 5

I have been delighted with the care my father has received during his stay. The staff are always quick to respond to his needs with kindness, respect and good humour, which is much appreciated.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.8 out of 5

I am very grateful to all the staff at Hartismere Place for making my husband's stay here so pleasant. It has been an enormous help to us as a family to know that he is being so well looked after by such kind and caring staff.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.8 out of 5

Staff excellent and helpful, keep active and have my independence and group activities and meet fellow residents along with friends and family, meaning lifestyles, along with group exercise sessions involving stimulations and entertainment, also the cinema and films.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.8 out of 5

I wish to express my sincere thanks and gratitude to all the staff on Oak Wing you showed respect, encouragement, understanding and empathy towards my mother for one and a half years prior to her death last week.
I am especially grateful for the end of life care you selflessly gave her until the end. I am so appreciative of the fact you allowed her to die in her own bed as she would have so wanted. Once again my grateful thanks.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

My mother has been living at Hartismere Care Home as part of a rehabilitation program after suffering drug withdrawal (hospital withdrew her Parkinsons drugs in error) and continual urine infections. Her recovery here has been remarkable. She now enjoys life and her day to day care has given her a lease of life she has never had - which is to be cared for rather than her caring for her family. I've never known her so happy and content!

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.7 out of 5

We checked a number of care homes before selecting this unit. It is 2 years old and built over 3 floors, bright and airy with good access to the property and gardens. The care is provided by a combination of attention by trained nurses, carers, visiting GPs and paramedical staff, as well as hairdressers, chiropodist etc and the treatment is of the highest standard. The concept of care is using a 'family' grouping and staff and patients are encouraged to mix together with visitors to provide a superb standard of care which we assessed as unsurpassed in the area. This care home is really worth considering!

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

Everyone at Hartismere Place went out of their way to make my mother comfortable but also made me feel so welcome when I visited. I could not recommend them highly enough. Thank you.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.7 out of 5

I find Hartismere Place staff very welcoming, they are so friendly and very good to all the residents, each and every one of them.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

The staff are always friendly and helpful and there are always plenty of activities going on. The coffee shop is very bright.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

The carers in the home show endless patience with all residents but especially for those with dementia. They are treated with dignity and respect and their every need catered for.

The home is well run with enjoyable meals and events arranged for the residents are varied and enjoyable. Designed to stimulate as much as possible. The cheerfulness of the staff make this a happy home.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

I find everything perfect. The carers are excellent, as they should be. They could not be kinder or more helpful. The home is very clean and tidy.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

There is a lovely atmosphere in Hartismere Place. All the staff are always smiling and welcoming. Everyone is so helpful and friendly, cleaners, kitchen staff, carers and office staff, nothing is too much trouble. Dad has been welcomed into the Hartismere Place family and has settled into his comfortable room. He appreciates having some of his furniture and his own television in his room and he loves sitting out on his patio and being wheeled around the gardens. There is always a peaceful spot to be found but also plenty to do thanks to the activities manager and the carers. Dad says "he couldn't be in a better place"

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

My mother had been a resident since the opening of Hartismere Place. She had dementia but despite her difficulties, she was happy and settled. She died in June 2017. The end of her life came quite suddenly during that difficult week. The care home staff supported us all and offered my mother the most sensitive, loving and dignified care imaginable. Unfortunately, she died in hospital but all the preparations were in place to receive her back at the home and I cannot thank them enough for their efforts, meticulous attention to detail and the compassion they extended not only our mother but the whole family.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

My husband has recently spent a total of 3 weeks at Hartismere Place and my overall opinion of care is one of satisfaction. He appeared happy whilst there and was well looked after. The home seems well managed and has a happy atmosphere. Activities seemed somewhat lacking (there was staffing change over difficulties). Music would greatly benefit those who don't watch TV (my husband). On site, a permanent matron with whom to discuss any queries would be a great advantage and an asset to the nursing home.

How likely would you be to recommend Hartismere Place? Likely

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Average Rating:   3.7 out of 5

Samantha Debenham, Marketing Support Administrator at Hartismere Place responded to this review on 25 Jul 2017:

Thank you very much for your feedback Mary and for your positive comments regarding the care provided at Hartismere Place and management of the home. We are glad that you found that the home has a happy atmosphere and do our best to make this a home from home for residents. With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with both group and individual activities. Our team strive to provide a variety of daily activities that everyone can enjoy and they are always keen for feedback or requests. However, we do take your concerns seriously and will pass your comments to the senior management team.

Received unfailing help in securing a continuing place for a 92-year-old resident whose financial arrangements meant switching from private to local authority funding. The initial concern was that a move to another care home would resist but a converted response by the staff at Hartismere Place in co-operation with social services, allowing an agreement to be reached that overcame what would have been a distressing experience for the resident.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.5 out of 5

I am grateful for help and care given to my husband while in your care. This includes staff care to him

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

As a resident, the care I receive is second to none. All the staff are caring and helpful. Nothing is ever too much trouble and they never complain. The food for my taste could be better but that is probably just me as I am a fussy eater. Overall I rate Hartismere Place 100% as a resident I have been encouraged to make my room my own. My own bedding, pictures, photos, tv and radio.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.7 out of 5

The care provided at Hartismere Place is exemplary! My parents are wonderfully cared for. The staff are friendly, unfailingly helpful and courteous, they are all also amazingly accommodating over my father's odd food requests. It is wonderful to visit them and see them so relaxed, well-groomed and well-cared for.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.8 out of 5

The main asset of the home is a caring and friendly staff and no task is too big.

How likely would you be to recommend Hartismere Place? Likely

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Average Rating:   4.5 out of 5

As I have visited my aunty lots of times, I can only say how much I appreciate how well Hartismere Place looks after her. She wants for nothing, it's a home from home. She has told the wife and I how well she is looked after. I have performed here to or three times on the accordion and have always been well received which make us feel really great and I know the residents enjoy us as well.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

My aunt has been a resident at Hartismere Place since July and is very happy there. She rates the carers very highly, and also the food and surroundings. Personally, as her niece and next of kin, I have found that everyone I have had contact with is extremely friendly, helpful, caring and approachable, from the administration staff, right through to the cleaners. What more could one ask for - well-done everyone!

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise highly enough the building, the rooms and especially the kind and care of the staff. What I didn't like was the scant attention of the doctor, bless him as I dare say he is very busy. The team of senior nurses was exemplary. The junior staff nurses very willing, smiley and couldn't do enough for me. I am truly grateful. The go-home team were very confident and helpful. I was overjoyed my dog could visit.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.6 out of 5

I have recently stayed for 2 weeks at Hartismere House. It was a pleasant experience, more like staying in a comfortable hotel rather than a care home.
Any small fears I may have had disappeared very quickly and I soon felt relaxed and secure.
Most of the staff were always kind, caring and always prepared to go that "extra mile" to help. Everyone agreed that the food was consistently very good. I would not hesitate to recommend Hartismere to any friends and family.

How likely would you be to recommend Hartismere Place? Likely

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Average Rating:   3.8 out of 5

It far exceeded my expectations. It was like a five-star hotel. Excellent service, staff, and food.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

My mum has dementia which is so hard for me and all the family. The only thing keeping us able to cope is the wonderful care she receives at Hartismere. It's a pleasure to visit the carers, cleaners, cooks etc. Not once have we had anything but help and kindness. Nothing is too much trouble, I can ring when I want, if there are any problems they ring me. Words alone cannot express the admiration I have for them all, and if I have to end my days in a care home. I hope it's exactly like Hartismere. God bless.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

Arrived here from hospital, was settled in nicely with a cup of tea. I had excellent service from physios down to the carers. Meals are smashing, I have no faults about anything and would recommend to all my friends.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

I arrived from hospital in a seriously debilitated condition, unable even to get out of bed unaided. Thanks to the care and encouragement of all the staff, I am now back on my feet and able to live an independent life once more. I couldn't have done it without them and will always be eternally grateful.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

The staff have been excellent, I have no complaints about anything. The room is excellent, very comfortable.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

We found staff very attentive and ready to answer any questions. The home itself is very clean and well kept, lovely coffee lounge where both my sister and visitors could relax. Although my sister didn't use any of the facilities we were impressed with the choice. Also as she was sent there to get her mobility back after being in hospital, I can't given an opinion on the 'value for money'.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.8 out of 5

On this my this visit for a two-hour session, to include assisted bathing and light lunch, I was welcomed by members of staff, and made to feel a part of the established community. Staff were helpfully and courteously attentive to both my carers and me throughout, and I have only the most pleasurable recollections of my visit. Which accord with those I have of each of my previous periods spent at the care centre as a day-time user of the services.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

The service that was provided was efficient, caring and helpful. I was particularly impressed how quickly the assessment was carried out and my mother was transferred from another place within a couple of days. This was particularly helpful to the family. The care home standards were excellent, exceptionally clean and staff were very obliging. The only fault i could find was that I smelt smoke (strongly) on a care worker one evening. Apart from that the best care home I have ever visited.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.5 out of 5

Clean, spacious, friendly and very comfortable and staff are very kind and helpful. Coffee is great, food is great and the rooms are clean and comfortable. Great to have a television in my room. Nice to see lots of old friends who I know in the Eye area. Great to have relaxed visiting hours and to know that all the staff are here to help me get better.

How likely would you be to recommend Hartismere Place? Likely

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Average Rating:   4.3 out of 5

5 star caring and communication in 5 star accommodation.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   4.9 out of 5

Our first impressions of Hartismere Place were that it's very impressive, like a hotel. The staff are very good but as this home is so big we feel that the one to one care isn't quite the same as it was in our mothers previous home. For instance, mum's glasses went missing and she was wearing someone elses, and couldn't see promptly, which we were not happy about. Hopefully as Hartismere Place gets establish it will be a lovely home for our mum, we understand it's early days and there are bound to be a few hiccups.

How likely would you be to recommend Hartismere Place? Likely

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Average Rating:   4.2 out of 5

Since moving to Hartismere Place my friend's mobility has definitely improved and his interest in what is going on around him. He has done really well here.

How likely would you be to recommend Hartismere Place? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 May 2018

Please call us on 0137 988 2244 for current bed vacancies

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December 2017

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