Hartismere Place

Castleton Way, Eye IP23 7DD
Review Us
9.8 136 Reviews
  • Hartismere Place, Eye
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities, and residents can bring their own possessions to help them feel at home.

A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life there is no reason for this to change, the team are on hand to support you.
Show Hartismere Place on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1615
  • RESPITE Self-Funded Residential Care: from £1525
  • RESPITE Self-Funded Residential Dementia Care: from £1615

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Hartismere Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Martin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Hartismere Place Reviews (136)

9.8

Hartismere Place has a Review Score of 9.8 (9.814) out of 10, based on 33 reviews in the last 2 years.
Over all time Hartismere Place has 136 reviews.

Overall Experience
  • 102
  • 32
  • 1
  • 0
  • 1
Date Published
  • 136
  • 5
  • 10
  • 33
  • 103
Reviewer Connection to Hartismere Place
  • 40
  • 29
  • 16
  • 13
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 136, showing 1-20
Review from Nick D (Son of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hartismere Place for nearly 3 months.
Our (and mum's) experience has been entirely positive, from the initial visits and discussions about finding her a place, to the excellent care she has received from the team on her suite.
The team have actively sought to understand
her as a person, her personal history, likes and dislikes, in order to make her comfortable and support her wellbeing.
Although it has taken a while for her to get settled, having lived independently for many years, she has often commented on how lovely and helpful everyone is. The team also took pains to place her on a suite that suited her needs best, and had opportunities for her to make new friends, which she has done.
Additionally, it has been a great comfort that whenever we mention Hartismere Place to friends and acquaintances, the response is invariably very positive from those who have interacted with the home through work or have had family members stay there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Respite Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff were kind and friendly, during my 2 week stay I improved my health considerably. The good food must have improved my health. Excellent hairdressing on site and chiropody if required. Well kept garden.
Visitors are made welcome with a meal provided. Unlimited drinks during the day. One
negative - my bed wasn't made daily.
Visiting is available virtually any time.
Reply from Samantha Debenham, Reviews Team at Hartismere Place

Thank you for your thoughtful feedback regarding Hartismere Place. We are incredibly glad to hear that you were overall pleased with your stay and that your health has considerably improved following your respite with us. In regard to your concern about your bed not being made daily, I am sorry to hear that this was your experience. We always aim to ensure all residents are comfortable in the home and that rooms are kept tidy and presentable. Once again, thank you for sharing your thoughts regarding your stay with us. Your feedback is invaluable to us and allows us to continue improving the standard of care we provide. We wish you all the best for the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mick P (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was in the home for over two years. The staff were very friendly and patient with him. They were all very attentive and caring. The carers, the office staff, the reception and the kitchen staff all knew his name and would always find time to chat with him. This was very important to us as
my father was a sociable man.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon H (Son-in-law of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I felt that my Father-in-Law was well cared for by the staff and that his needs, especially with regards to the catering were fulfilled.
He was in for respite care but I would not hesitate to recommend the home based on his experience and my dealings with the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline P (Great-Niece of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartismere Place has been really great with my aunt in respite. Staff arranged for regular medical reviews after her fall and treatment, helped her get her confidence back with showering and bathroom tasks. The facility enriches the lives of the residents with very good food and great rooms and activities.
My aunt particularly liked the on site chiropodist and hair dresser who really did make a a great job with her hair.
The staff at the facility are really well trained and observant of residents needs and preferences. The housekeeping is professional and well delivered and the standards in the facility are very high.
It's great to have a resident staff dog on site and guest dogs are made welcome which is important for residents who miss their companions. The office team are really knowledgeable about all aspects of care and go the extra mile to assist you in all aspects of the care situation which has been invaluable in our experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has attended the Day Centre for the last few weeks for 1 day a week. After the first 2 weeks he settled and now really enjoys it and looks forward to going.
If the cost was less, he would be happy to attend more days.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter of Resident) published on 19 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been very well treated since he arrived in late October. His room is very well decorated, easy to move around in, with a well set up ensuite. All the staff are very friendly, caring and approachable. They are always bright and cheerful.
The food is excellent and my father looks forward
to all his meals. Individual preferences are catered for, he has a particular love of ice cream which they always rustle up for him. My father feels safe, secure and well looked after. He is happy and so are we.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T T (Daughter-in-law of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful caring home and I feel very lucky to have my mother in law here.
The staff are friendly and always very happy to help and advise. Just perfect!
Reply from Caprice Geisha, Reviews Team at Hartismere Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Son of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a new resident, mother appears to have settled into the care home quickly. Her needs are met and staff greet her warmly by name. The home is always clean and tidy, mother is always well dressed which has always been important to her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie M (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff. It was good to go away knowing my Dad was being well looked after for a respite period. Lovely home with lots going on to keep residents entertained. Very welcoming home. Professionally run home with residents being at the centre of care. Thank you all so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Husband of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express enough how grateful I am to the staff at Hartismere Place, where my wife has been residing for the past two years. The transformation in her health and well-being is remarkable. When she first arrived, I was worried about how she would adapt, but thanks to the outstanding care she has
received, she has improved in ways I never thought possible.
I am truly thankful for the fantastic job they have done in caring for my wife. The home is run extremely well and I know she is in good hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Friend of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly welcome. All staff pleasant and relaxed but efficient. Atmosphere laid back but efficient. We enjoy our visits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin C (Son of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is a resident and wheelchair-bound suffering with Parkinsons. Dad is a fit and healthy 84-year-old and visits Mum daily. Every member of staff is extraordinary in their care and the way in which they deal with my parents. Normally I would say I couldn't wish for a better care home for Mum as they
are so good, then they really pushed the boat out a few weeks ago. It was Mum and Dad's diamond wedding anniversary on the 25th of July and they decided to renew their vows. All the staff were incredible, decorating the cinema room to use, providing buttonholes and an afternoon tea. Some attended the ceremony as well because they wanted to, because they care. All of the staff genuinely care and I feel very lucky that we found Hartismere for Mum. Parkinson's is a terrible disease and nothing was harder than making the decision that we could no longer care for her at home. Once she was there though it was easy to see we had made the right decision. A massive heartfelt thanks to all of them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G S (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has seemed to be happy during the past five years while living at Hartismere Place. We are confident that she is treated with dignity and respect and we regularly witness her receiving kindness love and affection.
Our only concern at the moment is that since the daycare centre has re-opened, it
seems that the residents do not have the opportunity to take part in as many activities as it all seems that the focus is all on the daycare centre. We feel that Mum (and most likely other residents) needs the simulation, opportunity and encouragement to exercise her motor skills and be creative as Mum has enjoyed many activities with Hartismere Place in the past, especially anything to do with baking which was her passion.
Reply from Samantha Debenham, Reviews Team at Hartismere Place

Thank you for your comments about your mother's experience of the care she has received at Hartismere Place. Please be reassured that we have three members of our Lifestyle team who organise a variety of group and one-to-one activities for residents living at Hartismere Place. These team members are not involved in the Day Club as this runs entirely separately from the care home. To find out more about the activities going on at Hartismere Place, we display these in reception each week and encourage relatives to use the App to keep up-to-date with the range of activities their loved one has participated in that week.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter-in-law of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Mum into Hartismere to be closer to us and so we could visit her more often. What a wonderful decision that was, for all of us. From the very beginning, the Home has been welcoming with a warm and friendly atmosphere. Everyone, from reception to the kitchen, is so caring, attentive and supportive
and we have seen such an improvement in her quality of life. Every visit is a pleasure, spending time with her in her room, having a coffee in the cafe or a walk around the beautiful gardens. Thank you, everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have always found all staff friendly and helpful.
Nice atmosphere within the home. My mother has been here for nearly 10 months but her dementia is such that she can't remember 10 minutes ago let alone yesterday but the staff always greet her and bring a smile to her face. Meals are good and I think
she's in the best place she could be.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Friend of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the last year, our friend has been in Hartismere Place took two months to get settled. Since then she has been very happy to be there with the good care and support she receives from the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Iain H (Nephew of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a particularly difficult situation, being the only relation of my uncle, him being incapacitated by a stroke and me not holding a Power of Attorney, in large part due to not seeing my uncle through the Covid period. This made aspects of being confident we could access funds to pay for care and
on being able to sign a residency agreement 'challenging', but, nothing would stop the quite wonderful staff at Hartismere. Absolutely nothing was too much trouble. These were just 'some challenges' to work through together, and we did indeed, work through them.
But, having moved my uncle into Hartismere, things have just continued to get better and better. The degree of care and real personal interest in his well-being is just wonderful. Everyone is so extremely helpful and cheerful. Even the kitchen staff know me and address me by name.
But it doesn't stop here. The degree of activities and outings the home arranges is nothing short of miraculous. The most wonderful people and place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nick O (Husband of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The ambience of Hartismere Place is exceptional - every member of staff is a carer, no matter their specific role! My wife and her fellow residents on 'Oak Suite' have Dementia, but the atmosphere is always happy and contented, some achievement given the challenges presented. For my part and that of
all the residents' relatives I've spoken to whilst we might have minor gripes on relatively trivial matters, the all-important practical and supportive care our relatives receive is second to none!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane W (Great-Niece of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt has been a resident at Hartismere for almost 18 months and I've noticed such a positive transformation in her general health and happiness. She loves living there and values that she can enjoy alone time as well as socialising as much as she wants. She loves visiting the 'airy cafe' space
which overlooks the garden, has such a lovely social atmosphere and always a stock of yummy cakes!.
The staff are simply amazing and have built such a close relationship with her. She loves their humour and sense of happiness. They are touchingly tender and loving towards her; it means so much to our family that she is so well cared for, valued and treated with so much dignity and kindness. I've developed a great relationship with the staff which means we can openly discuss my great aunt's needs as they evolve and the monthly reviews allow us to make adjustments to increase the support she needs when she needs it.
She is always well-kempt, her room and laundry always clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Hartismere Place is calculated as follows: ( (320 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 387 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (103)

Meet the Team (1)

Claire

Claire Martin

Job Title: Home Manager Joined: 2022

I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up. 


I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  


I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 


Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends. 

Frequently Asked Questions about Hartismere Place

What types of Care is Hartismere Place registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hartismere Place have?

There are 60 Single Rooms.

What are the Facilities & Services at Hartismere Place?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartismere Place to the centre of Eye?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service - more info.