Hartismere Place, Eye, Suffolk
Hartismere Place, Eye, Suffolk
Hartismere Place, Eye, Suffolk

Hartismere Place opened in October 2015 and offers residential, nursing, dementia and short-term respite care for older people.

The care home is situated in the market town of Eye and has been specifically designed to enable residents to continue enjoying a fulfilling, varied and comfortable lifestyle.

The home is divided into four suites, creating smaller communities within the home, which helps those residents living with dementia feel more secure whilst at the same time enabling them to enjoy a calmer environment.

Each of the rooms has en-suite facilities and furnishings and residents are encouraged to bring small items of furniture and any treasured possessions to help them feel more at home.

Residents can also enjoy the home's hair salon, cinema room and coffee shop.

The care team spends time getting to know each resident and their family in order to design a care plan tailored to their requirements.

Group: Care UK Nursing & Residential Care Services

Person in charge: Matthew Calver (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Own Furniture if required • Wheelchair access • Television point in own room

Latest Care Quality Commission* Report on Hartismere Place: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Hartismere Place has a Review Score of 9.7 (9.739)

The Review Score of 9.7 (maximum of 10) for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Hartismere Place in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.739 for Hartismere Place is calculated as follows: ( (272 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 348 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartismere Place?

  • Extremely LIKELY
    25
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hartismere Place

  • Resident / Service User
    11
  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Everyone at Hartismere Place went out of their way to make my mother comfortable but also made me feel so welcome when I visited. I could not recommend them highly enough. Thank you.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I find Hartismere Place staff very welcoming, they are so friendly and very good to all the residents, each and every one of them.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My two sisters and myself would like to express our gratitude in the way the dedicated staff on Oak Wing care for our mother. She has lived there for 15 months and in all that time has always been treated with the utmost respect - treated with empathy and never belittled.
Our mother is at a stage where she is very slow to process simple interactions. The carers gently encourage her to follow them.
Hartismere Place has an open visiting policy and we are welcome at any time so we are in a good position to witness good practice.
The cleaners do a wonderful job - the public areas are always fresh smelling and clean. In our resident's individual room - any stains or odours are dealt with promptly.
The catering department cook and deliver a selection of appetising and healthy meals.
Including personalised dishes if required.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are always friendly and helpful and there are always plenty of activities going on. The coffee shop is very bright.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The carers in the home show endless patience with all residents but especially for those with dementia. They are treated with dignity and respect and their every need catered for.

The home is well run with enjoyable meals and events arranged for the residents are varied and enjoyable. Designed to stimulate as much as possible. The cheerfulness of the staff make this a happy home.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find everything perfect. The carers are excellent, as they should be. They could not be kinder or more helpful. The home is very clean and tidy.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is a lovely atmosphere in Hartismere Place. All the staff are always smiling and welcoming. Everyone is so helpful and friendly, cleaners, kitchen staff, carers and office staff, nothing is too much trouble. Dad has been welcomed into the Hartismere Place family and has settled into his comfortable room. He appreciates having some of his furniture and his own television in his room and he loves sitting out on his patio and being wheeled around the gardens. There is always a peaceful spot to be found but also plenty to do thanks to the activities manager and the carers. Dad says "he couldn't be in a better place"

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother had been a resident since the opening of Hartismere Place. She had dementia but despite her difficulties, she was happy and settled. She died in June 2017. The end of her life came quite suddenly during that difficult week. The care home staff supported us all and offered my mother the most sensitive, loving and dignified care imaginable. Unfortunately, she died in hospital but all the preparations were in place to receive her back at the home and I cannot thank them enough for their efforts, meticulous attention to detail and the compassion they extended not only our mother but the whole family.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has recently spent a total of 3 weeks at Hartismere Place and my overall opinion of care is one of satisfaction. He appeared happy whilst there and was well looked after. The home seems well managed and has a happy atmosphere. Activities seemed somewhat lacking (there was staffing change over difficulties). Music would greatly benefit those who don't watch TV (my husband). On site, a permanent matron with whom to discuss any queries would be a great advantage and an asset to the nursing home.

How likely would you be to recommend Hartismere Place? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Hartismere Place responded to this review on 25 Jul 2017:

Thank you very much for your feedback Mary and for your positive comments regarding the care provided at Hartismere Place and management of the home. We are glad that you found that the home has a happy atmosphere and do our best to make this a home from home for residents. With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with both group and individual activities. Our team strive to provide a variety of daily activities that everyone can enjoy and they are always keen for feedback or requests. However, we do take your concerns seriously and will pass your comments to the senior management team.

Received unfailing help in securing a continuing place for a 92-year-old resident whose financial arrangements meant switching from private to local authority funding. The initial concern was that a move to another care home would resist but a converted response by the staff at Hartismere Place in co-operation with social services, allowing an agreement to be reached that overcame what would have been a distressing experience for the resident.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am grateful for help and care given to my husband while in your care. This includes staff care to him

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a resident, the care I receive is second to none. All the staff are caring and helpful. Nothing is ever too much trouble and they never complain. The food for my taste could be better but that is probably just me as I am a fussy eater. Overall I rate Hartismere Place 100% as a resident I have been encouraged to make my room my own. My own bedding, pictures, photos, tv and radio.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The care provided at Hartismere Place is exemplary! My parents are wonderfully cared for. The staff are friendly, unfailingly helpful and courteous, they are all also amazingly accommodating over my father's odd food requests. It is wonderful to visit them and see them so relaxed, well-groomed and well-cared for.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The main asset of the home is a caring and friendly staff and no task is too big.

How likely would you be to recommend Hartismere Place? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Value for Money: Good

As I have visited my aunty lots of times, I can only say how much I appreciate how well Hartismere Place looks after her. She wants for nothing, it's a home from home. She has told the wife and I how well she is looked after. I have performed here to or three times on the accordion and have always been well received which make us feel really great and I know the residents enjoy us as well.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident at Hartismere Place since July and is very happy there. She rates the carers very highly, and also the food and surroundings. Personally, as her niece and next of kin, I have found that everyone I have had contact with is extremely friendly, helpful, caring and approachable, from the administration staff, right through to the cleaners. What more could one ask for - well-done everyone!

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise highly enough the building, the rooms and especially the kind and care of the staff. What I didn't like was the scant attention of the doctor, bless him as I dare say he is very busy. The team of senior nurses was exemplary. The junior staff nurses very willing, smiley and couldn't do enough for me. I am truly grateful. The go-home team were very confident and helpful. I was overjoyed my dog could visit.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I have recently stayed for 2 weeks at Hartismere House. It was a pleasant experience, more like staying in a comfortable hotel rather than a care home.
Any small fears I may have had disappeared very quickly and I soon felt relaxed and secure.
Most of the staff were always kind, caring and always prepared to go that "extra mile" to help. Everyone agreed that the food was consistently very good. I would not hesitate to recommend Hartismere to any friends and family.

How likely would you be to recommend Hartismere Place? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Very Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

It far exceeded my expectations. It was like a five-star hotel. Excellent service, staff, and food.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has dementia which is so hard for me and all the family. The only thing keeping us able to cope is the wonderful care she receives at Hartismere. It's a pleasure to visit the carers, cleaners, cooks etc. Not once have we had anything but help and kindness. Nothing is too much trouble, I can ring when I want, if there are any problems they ring me. Words alone cannot express the admiration I have for them all, and if I have to end my days in a care home. I hope it's exactly like Hartismere. God bless.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Arrived here from hospital, was settled in nicely with a cup of tea. I had excellent service from physios down to the carers. Meals are smashing, I have no faults about anything and would recommend to all my friends.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I arrived from hospital in a seriously debilitated condition, unable even to get out of bed unaided. Thanks to the care and encouragement of all the staff, I am now back on my feet and able to live an independent life once more. I couldn't have done it without them and will always be eternally grateful.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The staff have been excellent, I have no complaints about anything. The room is excellent, very comfortable.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We found staff very attentive and ready to answer any questions. The home itself is very clean and well kept, lovely coffee lounge where both my sister and visitors could relax. Although my sister didn't use any of the facilities we were impressed with the choice. Also as she was sent there to get her mobility back after being in hospital, I can't given an opinion on the 'value for money'.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

On this my this visit for a two-hour session, to include assisted bathing and light lunch, I was welcomed by members of staff, and made to feel a part of the established community. Staff were helpfully and courteously attentive to both my carers and me throughout, and I have only the most pleasurable recollections of my visit. Which accord with those I have of each of my previous periods spent at the care centre as a day-time user of the services.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service that was provided was efficient, caring and helpful. I was particularly impressed how quickly the assessment was carried out and my mother was transferred from another place within a couple of days. This was particularly helpful to the family. The care home standards were excellent, exceptionally clean and staff were very obliging. The only fault i could find was that I smelt smoke (strongly) on a care worker one evening. Apart from that the best care home I have ever visited.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Clean, spacious, friendly and very comfortable and staff are very kind and helpful. Coffee is great, food is great and the rooms are clean and comfortable. Great to have a television in my room. Nice to see lots of old friends who I know in the Eye area. Great to have relaxed visiting hours and to know that all the staff are here to help me get better.

How likely would you be to recommend Hartismere Place? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

5 star caring and communication in 5 star accommodation.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Our first impressions of Hartismere Place were that it's very impressive, like a hotel. The staff are very good but as this home is so big we feel that the one to one care isn't quite the same as it was in our mothers previous home. For instance, mum's glasses went missing and she was wearing someone elses, and couldn't see promptly, which we were not happy about. Hopefully as Hartismere Place gets establish it will be a lovely home for our mum, we understand it's early days and there are bound to be a few hiccups.

How likely would you be to recommend Hartismere Place? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since moving to Hartismere Place my friend's mobility has definitely improved and his interest in what is going on around him. He has done really well here.

How likely would you be to recommend Hartismere Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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December 2016

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