
All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.
The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...
Care Provided by Hartismere Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hartismere Place for full pricing details and T&Cs.
Contact Hartismere Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Rebecca Calver(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hartismere Place Reviews (140)
Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartismere Place has 140 reviews.
My mother needed some short term respite care following a fall. From initial contact, to the time she left, the service we received was excellent. We were both made to feel very welcome and the care during her stay was exceptional. She said everybody was so lovely.
You were with Mum in her final days and helped her slip gently from this world with dignity and grace.
A better home and a better team do not exist in my opinion, than those at Hartismere.
Thank you very much for taking the time to leave us feedback about the care your Mum received whilst in our care.
At Hartismere Place Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience over the years has been a positive one.
Staff were caring to my husband while staying first time in respite.
Thank you very much for taking the time to leave us feedback about your experience when your husband stayed with us recently for some respite care.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Immediately on entering we were met by staff, who knew my uncle by name. The environment feels that residents come first. The reception is very welcoming & the open area with a coffee shop meant that we call meet up away from his room was a great feature.
It was nice to see staff interacting with residents even just an acknowledgement as they went past each other.
I have experience of nursing homes as a relative with elderly parents & as a nurse tutor visiting care homes with students on placement. Your home beats them all. Keep up the good and vital work.
Thank you very much for taking the time to leave us such positive feedback about your experience. We hope that your Uncle settles back into his routine at our Hartismere Place Day Club.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I needed some respite care after an operation, and a friend recommended Hartismere Place. It's been such a good experience with excellent care, which has helped me gain strength and confidence. All the staff have been so kind and never make you feel that anything is too much trouble. Thank you.
My husband spent 2 weeks in respite & also has been a user of day care unit for a year. I have always been extremely impressed with the care & support shown to him, myself & all the family that have been involved. All staff have been very professional, caring & personally interested in his well-being. While a resident, he has been extremely well cared for & he felt very much at home. I would have no hesitation in recommending Hartismere Day Unit or residential services. Should I feel the need for another 'holiday' for him I would not consider any other organisation.
Thank you for taking the time to leave us feedback, we enjoyed having your husband to stay at Hartismere Place and it is lovely to see him settled back in at the day club. We are very pleased to hear that your experience with us has been a positive one.
Our (and mum's) experience has been entirely positive, from the initial visits and discussions about finding her a place, to the excellent care she has received from the team on her suite.
The team have actively sought to understand her as a person, her personal history, likes and dislikes, in order to make her comfortable and support her wellbeing.
Although it has taken a while for her to get settled, having lived independently for many years, she has often commented on how lovely and helpful everyone is. The team also took pains to place her on a suite that suited her needs best, and had opportunities for her to make new friends, which she has done.
Additionally, it has been a great comfort that whenever we mention Hartismere Place to friends and acquaintances, the response is invariably very positive from those who have interacted with the home through work or have had family members stay there.
Visitors are made welcome with a meal provided. Unlimited drinks during the day. One negative - my bed wasn't made daily.
Visiting is available virtually any time.
Thank you for your thoughtful feedback regarding Hartismere Place. We are incredibly glad to hear that you were overall pleased with your stay and that your health has considerably improved following your respite with us. In regard to your concern about your bed not being made daily, I am sorry to...
My father was in the home for over two years. The staff were very friendly and patient with him. They were all very attentive and caring. The carers, the office staff, the reception and the kitchen staff all knew his name and would always find time to chat with him. This was very important to us as my father was a sociable man.
He was in for respite care but I would not hesitate to recommend the home based on his experience and my dealings with the staff.
The staff at the facility are really well trained and observant of residents needs and preferences. The housekeeping is professional and well delivered and the standards in the facility are very high.
It's great to have a resident staff dog on site and guest dogs are made welcome which is important for residents who miss their companions. The office team are really knowledgeable about all aspects of care and go the extra mile to assist you in all aspects of the care situation which has been invaluable in our experience.
The food is excellent and my father looks forward to all his meals. Individual preferences are catered for, he has a particular love of ice cream which they always rustle up for him. My father feels safe, secure and well looked after. He is happy and so are we.
The staff are friendly and always very happy to help and advise. Just perfect!
Hi, thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
As a new resident, mother appears to have settled into the care home quickly. Her needs are met and staff greet her warmly by name. The home is always clean and tidy, mother is always well dressed which has always been important to her.
Excellent staff. It was good to go away knowing my Dad was being well looked after for a respite period. Lovely home with lots going on to keep residents entertained. Very welcoming home. Professionally run home with residents being at the centre of care. Thank you all so much.
I am truly thankful for the fantastic job they have done in caring for my wife. The home is run extremely well and I know she is in good hands.
Friendly welcome. All staff pleasant and relaxed but efficient. Atmosphere laid back but efficient. We enjoy our visits.
Our only concern at the moment is that since the daycare centre has re-opened, it seems that the residents do not have the opportunity to take part in as many activities as it all seems that the focus is all on the daycare centre. We feel that Mum (and most likely other residents) needs the simulation, opportunity and encouragement to exercise her motor skills and be creative as Mum has enjoyed many activities with Hartismere Place in the past, especially anything to do with baking which was her passion.
Thank you for your comments about your mother's experience of the care she has received at Hartismere Place. Please be reassured that we have three members of our Lifestyle team who organise a variety of group and one-to-one activities for residents living at Hartismere Place. These team members...
We moved Mum into Hartismere to be closer to us and so we could visit her more often. What a wonderful decision that was, for all of us. From the very beginning, the Home has been welcoming with a warm and friendly atmosphere. Everyone, from reception to the kitchen, is so caring, attentive and supportive and we have seen such an improvement in her quality of life. Every visit is a pleasure, spending time with her in her room, having a coffee in the cafe or a walk around the beautiful gardens. Thank you, everyone.
Nice atmosphere within the home. My mother has been here for nearly 10 months but her dementia is such that she can't remember 10 minutes ago let alone yesterday but the staff always greet her and bring a smile to her face. Meals are good and I think she's in the best place she could be.
Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hartismere Place.
Meet the Team (1)

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I
I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.
Frequently Asked Questions about Hartismere Place
What types of Care is Hartismere Place registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hartismere Place have?
There are 60 Single Rooms.
What are the Facilities & Services at Hartismere Place?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hartismere Place to the centre of Eye?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service -more info.