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Hartismere Place

Castleton Way, Eye, Suffolk IP23 7DD
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All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)
Hartismere Place, Eye
Hartismere Place, Eye
Hartismere Place, Eye

Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...  

Care Provided by Hartismere Place

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,624From £1,827
Residential Dementia CareFrom £1,719From £1,933
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Hartismere Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rebecca Calver(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Hartismere Place Reviews (140)

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9.8

Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years. Over all time Hartismere Place has 140 reviews.

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Showing 140 reviews matching selected criteria
Review from C A (Daughter of Resident) published on 1 June 2026 Submitted via Website
Overall Experience

My mother needed some short term respite care following a fall. From initial contact, to the time she left, the service we received was excellent. We were both made to feel very welcome and the care during her stay was exceptional. She said everybody was so lovely.

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Review from M C (Son of Resident) published on 2 April 2026 Submitted via Postal Card
Overall Experience
A heartfelt thank you to all. Especially those on Willow.
You were with Mum in her final days and helped her slip gently from this world with dignity and grace.

A better home and a better team do not exist in my opinion, than those at Hartismere.

Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about the care your Mum received whilst in our care.

At Hartismere Place Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience over the years has been a positive one.

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Review from Beryl K (Wife of Resident) published on 20 February 2026 Submitted via Postal Card
Overall Experience
I was made to feel welcome coming to the reception area.

Staff were caring to my husband while staying first time in respite.

Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience when your husband stayed with us recently for some respite care.

At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S A (Niece of Resident) published on 10 February 2026 Submitted via Website
Overall Experience
My uncle has been with you for rest-bite care. I have been visiting him with my Aunt.
Immediately on entering we were met by staff, who knew my uncle by name. The environment feels that residents come first. The reception is very welcoming & the open area with a coffee shop meant that we call meet up away from his room was a great feature.
It was nice to see staff interacting with residents even just an acknowledgement as they went past each other.

I have experience of nursing homes as a relative with elderly parents & as a nurse tutor visiting care homes with students on placement. Your home beats them all. Keep up the good and vital work.

Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us such positive feedback about your experience. We hope that your Uncle settles back into his routine at our Hartismere Place Day Club.

At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from G F (Respite Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

I needed some respite care after an operation, and a friend recommended Hartismere Place. It's been such a good experience with excellent care, which has helped me gain strength and confidence. All the staff have been so kind and never make you feel that anything is too much trouble. Thank you.

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Review from Stella H (Wife of Resident) published on 18 November 2025 Submitted via Website
Overall Experience

My husband spent 2 weeks in respite & also has been a user of day care unit for a year. I have always been extremely impressed with the care & support shown to him, myself & all the family that have been involved. All staff have been very professional, caring & personally interested in his well-being. While a resident, he has been extremely well cared for & he felt very much at home. I would have no hesitation in recommending Hartismere Day Unit or residential services. Should I feel the need for another 'holiday' for him I would not consider any other organisation.

Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you for taking the time to leave us feedback, we enjoyed having your husband to stay at Hartismere Place and it is lovely to see him settled back in at the day club. We are very pleased to hear that your experience with us has been a positive one.

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Review from Nick D (Son of Resident) published on 21 May 2025 Submitted via Website
Overall Experience
My mother has been a resident at Hartismere Place for nearly 3 months.
Our (and mum's) experience has been entirely positive, from the initial visits and discussions about finding her a place, to the excellent care she has received from the team on her suite.
The team have actively sought to understand her as a person, her personal history, likes and dislikes, in order to make her comfortable and support her wellbeing.
Although it has taken a while for her to get settled, having lived independently for many years, she has often commented on how lovely and helpful everyone is. The team also took pains to place her on a suite that suited her needs best, and had opportunities for her to make new friends, which she has done.

Additionally, it has been a great comfort that whenever we mention Hartismere Place to friends and acquaintances, the response is invariably very positive from those who have interacted with the home through work or have had family members stay there.

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Review from B S (Respite Resident) published on 15 May 2025 Submitted via Postal Card
Overall Experience
All the staff were kind and friendly, during my 2 week stay I improved my health considerably. The good food must have improved my health. Excellent hairdressing on site and chiropody if required. Well kept garden.
Visitors are made welcome with a meal provided. Unlimited drinks during the day. One negative - my bed wasn't made daily.

Visiting is available virtually any time.

Reply from Samantha Debenham, Reviews Team at Hartismere Place

Thank you for your thoughtful feedback regarding Hartismere Place. We are incredibly glad to hear that you were overall pleased with your stay and that your health has considerably improved following your respite with us. In regard to your concern about your bed not being made daily, I am sorry to...  

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Review from Mick P (Son of Resident) published on 15 April 2025 Submitted via Website
Overall Experience

My father was in the home for over two years. The staff were very friendly and patient with him. They were all very attentive and caring. The carers, the office staff, the reception and the kitchen staff all knew his name and would always find time to chat with him. This was very important to us as my father was a sociable man.

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Review from Simon H (Son-in-law of Resident) published on 26 March 2025 Submitted via Website
Overall Experience
I felt that my Father-in-Law was well cared for by the staff and that his needs, especially with regards to the catering were fulfilled.

He was in for respite care but I would not hesitate to recommend the home based on his experience and my dealings with the staff.

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Review from Jacqueline P (Great-Niece of Resident) published on 26 March 2025 Submitted via Website
Overall Experience
Hartismere Place has been really great with my aunt in respite. Staff arranged for regular medical reviews after her fall and treatment, helped her get her confidence back with showering and bathroom tasks. The facility enriches the lives of the residents with very good food and great rooms and activities. My aunt particularly liked the on site chiropodist and hair dresser who really did make a a great job with her hair.
The staff at the facility are really well trained and observant of residents needs and preferences. The housekeeping is professional and well delivered and the standards in the facility are very high.

It's great to have a resident staff dog on site and guest dogs are made welcome which is important for residents who miss their companions. The office team are really knowledgeable about all aspects of care and go the extra mile to assist you in all aspects of the care situation which has been invaluable in our experience.

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Review from J C (Daughter of Resident) published on 19 January 2025 Submitted via Postal Card
Overall Experience
My father has been very well treated since he arrived in late October. His room is very well decorated, easy to move around in, with a well set up ensuite. All the staff are very friendly, caring and approachable. They are always bright and cheerful.

The food is excellent and my father looks forward to all his meals. Individual preferences are catered for, he has a particular love of ice cream which they always rustle up for him. My father feels safe, secure and well looked after. He is happy and so are we.

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Review from T T (Daughter-in-law of Resident) published on 10 January 2025 Submitted via Postal Card
Overall Experience
This is a wonderful caring home and I feel very lucky to have my mother in law here.

The staff are friendly and always very happy to help and advise. Just perfect!

Reply from Caprice Geisha, Reviews Team at Hartismere Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from M T (Son of Resident) published on 8 January 2025 Submitted via Postal Card
Overall Experience

As a new resident, mother appears to have settled into the care home quickly. Her needs are met and staff greet her warmly by name. The home is always clean and tidy, mother is always well dressed which has always been important to her.

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Review from Julie M (Daughter of Resident) published on 24 September 2024 Submitted via Website
Overall Experience

Excellent staff. It was good to go away knowing my Dad was being well looked after for a respite period. Lovely home with lots going on to keep residents entertained. Very welcoming home. Professionally run home with residents being at the centre of care. Thank you all so much.

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Review from B S (Husband of Resident) published on 30 August 2024 Submitted via Postal Card
Overall Experience
I cannot express enough how grateful I am to the staff at Hartismere Place, where my wife has been residing for the past two years. The transformation in her health and well-being is remarkable. When she first arrived, I was worried about how she would adapt, but thanks to the outstanding care she has received, she has improved in ways I never thought possible.

I am truly thankful for the fantastic job they have done in caring for my wife. The home is run extremely well and I know she is in good hands.

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Review from J D (Friend of Resident) published on 23 August 2024 Submitted via Postal Card
Overall Experience

Friendly welcome. All staff pleasant and relaxed but efficient. Atmosphere laid back but efficient. We enjoy our visits.

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Review from G S (Daughter of Resident) published on 20 August 2024 Submitted via Website
Overall Experience
Mum has seemed to be happy during the past five years while living at Hartismere Place. We are confident that she is treated with dignity and respect and we regularly witness her receiving kindness love and affection.

Our only concern at the moment is that since the daycare centre has re-opened, it seems that the residents do not have the opportunity to take part in as many activities as it all seems that the focus is all on the daycare centre. We feel that Mum (and most likely other residents) needs the simulation, opportunity and encouragement to exercise her motor skills and be creative as Mum has enjoyed many activities with Hartismere Place in the past, especially anything to do with baking which was her passion.

Reply from Samantha Debenham, Reviews Team at Hartismere Place

Thank you for your comments about your mother's experience of the care she has received at Hartismere Place. Please be reassured that we have three members of our Lifestyle team who organise a variety of group and one-to-one activities for residents living at Hartismere Place. These team members...  

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Review from L B (Daughter-in-law of Resident) published on 15 August 2024 Submitted via Website
Overall Experience

We moved Mum into Hartismere to be closer to us and so we could visit her more often. What a wonderful decision that was, for all of us. From the very beginning, the Home has been welcoming with a warm and friendly atmosphere. Everyone, from reception to the kitchen, is so caring, attentive and supportive and we have seen such an improvement in her quality of life. Every visit is a pleasure, spending time with her in her room, having a coffee in the cafe or a walk around the beautiful gardens. Thank you, everyone.

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Review from J D (Daughter of Resident) published on 15 August 2024 Submitted via Website
Overall Experience
Have always found all staff friendly and helpful.
Nice atmosphere within the home. My mother has been here for nearly 10 months but her dementia is such that she can't remember 10 minutes ago let alone yesterday but the staff always greet her and bring a smile to her face. Meals are good and I think she's in the best place she could be.

Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 February 2020
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Hartismere Place.

Awards / Recognitions (121)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Rebecca Calver
Rebecca CalverJob Title:Home Manager

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I

I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.

Frequently Asked Questions about Hartismere Place

What types of Care is Hartismere Place registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hartismere Place have?

There are 60 Single Rooms.

What are the Facilities & Services at Hartismere Place?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hartismere Place to the centre of Eye?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service -more info.