
All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.
The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...
Care Provided by Hartismere Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hartismere Place for full pricing details and T&Cs.
Contact Hartismere Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Rebecca Calver(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hartismere Place Reviews (140)
Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartismere Place has 140 reviews.
For the last year, our friend has been in Hartismere Place took two months to get settled. Since then she has been very happy to be there with the good care and support she receives from the staff.
But, having moved my uncle into Hartismere, things have just continued to get better and better. The degree of care and real personal interest in his well-being is just wonderful. Everyone is so extremely helpful and cheerful. Even the kitchen staff know me and address me by name.
But it doesn't stop here. The degree of activities and outings the home arranges is nothing short of miraculous. The most wonderful people and place.
The ambience of Hartismere Place is exceptional - every member of staff is a carer, no matter their specific role! My wife and her fellow residents on 'Oak Suite' have Dementia, but the atmosphere is always happy and contented, some achievement given the challenges presented. For my part and that of all the residents' relatives I've spoken to whilst we might have minor gripes on relatively trivial matters, the all-important practical and supportive care our relatives receive is second to none!
The staff are simply amazing and have built such a close relationship with her. She loves their humour and sense of happiness. They are touchingly tender and loving towards her; it means so much to our family that she is so well cared for, valued and treated with so much dignity and kindness. I've developed a great relationship with the staff which means we can openly discuss my great aunt's needs as they evolve and the monthly reviews allow us to make adjustments to increase the support she needs when she needs it.
She is always well-kempt, her room and laundry always clean.
My mum was visiting the care home for two weeks and although she decided not to stay my family could not fault any aspect of the care she received while she was there. I was really impressed with the attention to detail and the fact that despite only being on a two-week visit everyone knew her name. She received a card and welcome rose plant on arriving at her room. The food was faultless and the entertainment and activities were varied and well thought out.
Thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
When I go to visit my friend I find that all the staff are very helpful. Kind and caring and it's nice to know that she is being looked after with kindness, care and dignity by such lovely people.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Clean, tidy and welcoming every time we visited. Always a 'busy' and harmonious vibe throughout the building. Staff always had time to discuss and answer any queries relating to Mum's care or situation. Activities are numerous and very varied with something suitable for everyone, even though Mum would need us to 'persuade' her to participate. The food is good with a lovely downstairs cafe environment, not to mention an endless supply of home-cooked treats! Staff is always on hand and attentive, something you will appreciate if you've experienced a stay in an NHS hospital recently! Overall a safe and secure environment with a wealth of experienced staff running it. No complaints other than the occasional lack of parking spaces in the car park at peak times.
Thank you very much for taking the time to leave us feedback about your experience of the home. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Whilst we appreciate parking may be...
"We felt as though we must write and thank you for all the care and attention you gave to Dad since he moved to Hartismere Place during February 2023. Yours was the third home we had visited and when we arrived we immediately liked the vibe and atmosphere, something missing from the other places it seemed. Everyone we met seemed interested.
During his stay we took a lot of confidence from your experience, professionalism and reassurance. I knew Dad would be looked after, he was in a safe place and he would be cared for and that was so important to the whole family.
His move to Hartismere also meant he saw much more of his family than was otherwise likely and he became a member of a new family centred on his suite."
Kind, caring, compassionate, human. That's the simple summary.
Thank you so much for taking the time to leave us feedback about your experience at Hartismere Place, your dad was a much loved member of our family.
I am quite happy living here as I could no longer live on my own. I have always found the staff and facilities excellent.
It's not easy to make a complete change of lifestyle and circumstance. I have been helped to do this by the caring, supportive and secure atmosphere that I find here. Personal independence is encouraged with help available if needed. The food is good, varied and nutritious and attention paid to personal preferences. In fine weather, we can enjoy the garden, whether on foot or in a wheelchair. We may go on trips to garden centres. Nobody likes being old but I am very content to be here and get new friends.
At Hartismere Place Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.
I have settled in very well. I appreciate the staff and all they do for me. The staff are very kind and helpful I feel very safe. I like my room and if I need anything I just have to ring. It is a very happy place and I am getting to know more people.
Thank you very much for taking the time to leave us feedback about your experience, we are glad that you have settled in well in the home and have made new friends.
I visit weekly and from the start have been greeted warmly. The care home is full of life with an infectious, happy atmosphere. All the staff are professional but always so attentive, supportive, kind and helpful, nothing is too much trouble.
My friend receives outstanding support for all aspects of her life, but I particularly notice her personal care. She is always well dressed and nicely groomed which is so important. The facilities including her room are great and it is always lovely and warm. The activities, including the special event days, always look fun and I enjoyed participating in the exercise class! The food is always homemade and looks delicious.
Quite often I leave not feeling sad but with happiness, as my friend is smiling and I know she is safe in such a great home.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.
My father has been at Hartismere Place for 7 months now. The staff are second to none, caring, hands-on and helpful. Nothing is ever too much trouble and my father has settled in superbly and has made some great friends since living there. I'd like to focus on the kitchen staff at Hartismere Place, wow what a team. The head chef goes out of his way to help with any dietary needs of the residents. He has been especially attentive to my father who needed some soft food textures after some dental work and more recently some dietary needs prior to some hospital tests. He often treats the residents with any little requests and goes out of his way to surprise them with foods or drinks he knows they like. Well done to the head chef and the kitchen staff who work tirelessly for the residents providing them with both nutritious and tasty meals.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.
I certainly did that. The whole team are attentive and genuinely care. The activities and food are great. It feels like a hotel, not a care home!
My auntie is thriving and many people comment on her looking the best she has looked in years. The real turning point was when she had to have a hospital visit and on her return said “I am so glad to be back here."
When she lived alone at home she was lonely. She’s certainly not that anymore.
Thank you to the whole team for making my auntie’s latter years the best they can possibly be.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My dad had to move to a care home as his physical needs had become too much for us to handle at home, which was causing a lot of stress within the family. Dad was cared for with great professionalism, respect and kindness so that the inevitable indignities of old age seemed to melt away and all his four children and four grandchildren were able to visit and enjoy his company in the last four months of his long life. There is a great atmosphere at the home with lots going on that the residents can participate in, all the staff even the kitchen and maintenance staff know the residents by name and will take the time to stop to chat and brighten someone's day. We all felt that dad was part of a lovely community and that we were also made extremely welcome. We liked the fact that we could visit at any time so everything was very open, the managers at every level were always happy to discuss any issues or concerns.
Thank you very much for your kind words, we value your feedback, your dad was very much part of the Hartismere Place family.
My mum stayed at the home for two weeks of respite care. What a fantastic stay she had. The staff were cheerful, kind and caring. The home went to great lengths to ensure they fully understood Mum's needs. Spotlessly clean and with great facilities. Mum very much enjoyed her stay and could not speak highly enough of how well she was looked after. I have no hesitation in recommending the home to anyone.
Thank you very much for taking the time to leave us feedback about your mum's experience, we are pleased that she has such a positive experience and we hope to see her here again soon.
All aspects of the whole experience from initial enquiries to moving in and his care so far have been first-class. His quality of life has improved immensely.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your dad's experience with us has been a positive one.
His room was not very large and think that the shower didn’t always work.
It would have been a great help if someone could have told us about claiming attendance allowance.
The garden by the coffee area was very disappointing.
We are pleased to hear of your comments towards the care at Hartismere Place - treating residents with kindness, dignity and respect is at the forefront of our approach to care. Although all rooms are of similar size, residents can express a preference of room, which the team will always...
My mother stayed for a 2 week respite cover. Absolutely comfortable with her safety and the care and service provided. I would fully recommend this care home with no hesitation. Just wish they had room for her full time.
We are so pleased to hear of your mother’s experience during her respite stay at Hartismere Place. We are always happy to accommodate respite and permanent stays for residents subject to availability and ability to meet admission requirements.
We visited a dear friend and were greeted with such a warm welcome by your receptionist and felt such a happy atmosphere from the moment we walked in with happy residents. A beaming chef, a beautiful hair salon and so warm, modern and fresh. Our friend has a beautifully appointed room and very kind carers, our friend is beautifully turned out and you are the nicest care home I have ever been to and we came out so impressed.
At Hartismere Place Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you again,
Customer Relations Manager
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hartismere Place.
Meet the Team (1)

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I
I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service -more info.