Hartismere Place

As a new resident, mother appears to have settled into the care home quickly. Her needs are met and staff greet her warmly by name. The home is always clean and tidy, mother is always well dressed which has always been important to her.

Excellent staff. It was good to go away knowing my Dad was being well looked after for a respite period. Lovely home with lots going on to keep residents entertained. Very welcoming home. Professionally run home with residents being at the centre of care. Thank you all so much.

I am truly thankful for the fantastic job they have done in caring for my wife. The home is run extremely well and I know she is in good hands.

Friendly welcome. All staff pleasant and relaxed but efficient. Atmosphere laid back but efficient. We enjoy our visits.

Our only concern at the moment is that since the daycare centre has re-opened, it seems that the residents do not have the opportunity to take part in as many activities as it all seems that the focus is all on the daycare centre. We feel that Mum (and most likely other residents) needs the simulation, opportunity and encouragement to exercise her motor skills and be creative as Mum has enjoyed many activities with Hartismere Place in the past, especially anything to do with baking which was her passion.

Thank you.

For the last year, our friend has been in Hartismere Place took two months to get settled. Since then she has been very happy to be there with the good care and support she receives from the staff.

The ambience of Hartismere Place is exceptional - every member of staff is a carer, no matter their specific role! My wife and her fellow residents on 'Oak Suite' have Dementia, but the atmosphere is always happy and contented, some achievement given the challenges presented. For my part and that of all the residents' relatives I've spoken to whilst we might have minor gripes on relatively trivial matters, the all-important practical and supportive care our relatives receive is second to none!

She is always well-kempt, her room and laundry always clean.

My mum was visiting the care home for two weeks and although she decided not to stay my family could not fault any aspect of the care she received while she was there. I was really impressed with the attention to detail and the fact that despite only being on a two-week visit everyone knew her name. She received a card and welcome rose plant on arriving at her room. The food was faultless and the entertainment and activities were varied and well thought out.

When I go to visit my friend I find that all the staff are very helpful. Kind and caring and it's nice to know that she is being looked after with kindness, care and dignity by such lovely people.

Clean, tidy and welcoming every time we visited. Always a 'busy' and harmonious vibe throughout the building. Staff always had time to discuss and answer any queries relating to Mum's care or situation. Activities are numerous and very varied with something suitable for everyone, even though Mum would need us to 'persuade' her to participate. The food is good with a lovely downstairs cafe environment, not to mention an endless supply of home-cooked treats! Staff is always on hand and attentive, something you will appreciate if you've experienced a stay in an NHS hospital recently! Overall a safe and secure environment with a wealth of experienced staff running it. No complaints other than the occasional lack of parking spaces in the car park at peak times.

Kind, caring, compassionate, human. That's the simple summary.

I am quite happy living here as I could no longer live on my own. I have always found the staff and facilities excellent.

I have settled in very well. I appreciate the staff and all they do for me. The staff are very kind and helpful I feel very safe. I like my room and if I need anything I just have to ring. It is a very happy place and I am getting to know more people.

Quite often I leave not feeling sad but with happiness, as my friend is smiling and I know she is safe in such a great home.

My father has been at Hartismere Place for 7 months now. The staff are second to none, caring, hands-on and helpful. Nothing is ever too much trouble and my father has settled in superbly and has made some great friends since living there. I'd like to focus on the kitchen staff at Hartismere Place, wow what a team. The head chef goes out of his way to help with any dietary needs of the residents. He has been especially attentive to my father who needed some soft food textures after some dental work and more recently some dietary needs prior to some hospital tests. He often treats the residents with any little requests and goes out of his way to surprise them with foods or drinks he knows they like. Well done to the head chef and the kitchen staff who work tirelessly for the residents providing them with both nutritious and tasty meals.

Thank you to the whole team for making my auntie’s latter years the best they can possibly be.

My dad had to move to a care home as his physical needs had become too much for us to handle at home, which was causing a lot of stress within the family. Dad was cared for with great professionalism, respect and kindness so that the inevitable indignities of old age seemed to melt away and all his four children and four grandchildren were able to visit and enjoy his company in the last four months of his long life. There is a great atmosphere at the home with lots going on that the residents can participate in, all the staff even the kitchen and maintenance staff know the residents by name and will take the time to stop to chat and brighten someone's day. We all felt that dad was part of a lovely community and that we were also made extremely welcome. We liked the fact that we could visit at any time so everything was very open, the managers at every level were always happy to discuss any issues or concerns.

My mum stayed at the home for two weeks of respite care. What a fantastic stay she had. The staff were cheerful, kind and caring. The home went to great lengths to ensure they fully understood Mum's needs. Spotlessly clean and with great facilities. Mum very much enjoyed her stay and could not speak highly enough of how well she was looked after. I have no hesitation in recommending the home to anyone.