Hartismere Place

Castleton Way, Eye IP23 7DD
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9.8 136 Reviews
  • Hartismere Place, Eye
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities, and residents can bring their own possessions to help them feel at home.

A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life there is no reason for this to change, the team are on hand to support you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1615
  • RESPITE Self-Funded Residential Care: from £1525
  • RESPITE Self-Funded Residential Dementia Care: from £1615

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Hartismere Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Martin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Hartismere Place Reviews (136)

9.8

Hartismere Place has a Review Score of 9.8 (9.814) out of 10, based on 33 reviews in the last 2 years.
Over all time Hartismere Place has 136 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hartismere Place
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Total of 136, showing 21-40
Review from Jennifer C (Daughter of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was visiting the care home for two weeks and although she decided not to stay my family could not fault any aspect of the care she received while she was there. I was really impressed with the attention to detail and the fact that despite only being on a two-week visit everyone knew her name.
She received a card and welcome rose plant on arriving at her room. The food was faultless and the entertainment and activities were varied and well thought out.
Reply from Caprice Geisha, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S L (Friend of Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I go to visit my friend I find that all the staff are very helpful. Kind and caring and it's nice to know that she is being looked after with kindness, care and dignity by such lovely people.
Reply from Reviews Team at Hartismere Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C M (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, tidy and welcoming every time we visited. Always a 'busy' and harmonious vibe throughout the building. Staff always had time to discuss and answer any queries relating to Mum's care or situation. Activities are numerous and very varied with something suitable for everyone, even though Mum would
need us to 'persuade' her to participate. The food is good with a lovely downstairs cafe environment, not to mention an endless supply of home-cooked treats! Staff is always on hand and attentive, something you will appreciate if you've experienced a stay in an NHS hospital recently! Overall a safe and secure environment with a wealth of experienced staff running it. No complaints other than the occasional lack of parking spaces in the car park at peak times.
Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience of the home. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Whilst we appreciate parking may be occasionally difficult when visiting, if our car park is full, there is additional parking available behind the neighbouring police station, which is situated in front of the home. Visitors are welcome to use this car park if they wish.

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Review from Andrew D (Son of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an abridged letter of thanks I wrote to the Hartismere shortly after Dad died.
"We felt as though we must write and thank you for all the care and attention you gave to Dad since he moved to Hartismere Place during February 2023. Yours was the third home we had visited and when we arrived
we immediately liked the vibe and atmosphere, something missing from the other places it seemed. Everyone we met seemed interested.
During his stay we took a lot of confidence from your experience, professionalism and reassurance. I knew Dad would be looked after, he was in a safe place and he would be cared for and that was so important to the whole family.
His move to Hartismere also meant he saw much more of his family than was otherwise likely and he became a member of a new family centred on his suite."
Kind, caring, compassionate, human. That's the simple summary.
Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you so much for taking the time to leave us feedback about your experience at Hartismere Place, your dad was a much loved member of our family.

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Review from P K (Resident) assisted by family/friend published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy living here as I could no longer live on my own. I have always found the staff and facilities excellent.
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Review from C R (Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's not easy to make a complete change of lifestyle and circumstance. I have been helped to do this by the caring, supportive and secure atmosphere that I find here. Personal independence is encouraged with help available if needed. The food is good, varied and nutritious and attention paid to personal
preferences. In fine weather, we can enjoy the garden, whether on foot or in a wheelchair. We may go on trips to garden centres. Nobody likes being old but I am very content to be here and get new friends.
Reply from Martha Piper, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience.
At Hartismere Place Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review from J C (Resident) assisted by family/friend published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have settled in very well. I appreciate the staff and all they do for me. The staff are very kind and helpful I feel very safe. I like my room and if I need anything I just have to ring. It is a very happy place and I am getting to know more people.
Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience, we are glad that you have settled in well in the home and have made new friends.

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Review from Lesley F (Friend of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very worried that my friend/neighbour was not, despite help, safe or coping at home. Now she is at Hartismere Care Home all my worries have gone as she is thriving surrounded by love and care.
I visit weekly and from the start have been greeted warmly. The care home is full of life with an infectious,
happy atmosphere. All the staff are professional but always so attentive, supportive, kind and helpful, nothing is too much trouble.
My friend receives outstanding support for all aspects of her life, but I particularly notice her personal care. She is always well dressed and nicely groomed which is so important. The facilities including her room are great and it is always lovely and warm. The activities, including the special event days, always look fun and I enjoyed participating in the exercise class! The food is always homemade and looks delicious.
Quite often I leave not feeling sad but with happiness, as my friend is smiling and I know she is safe in such a great home.
Reply from Martha Piper, Reviews Team at Hartismere Place

Hi Lesley, thank you very much for taking the time to leave us feedback about your experience.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review from Kate S (Daughter of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Hartismere Place for 7 months now. The staff are second to none, caring, hands-on and helpful. Nothing is ever too much trouble and my father has settled in superbly and has made some great friends since living there. I'd like to focus on the kitchen staff at Hartismere Place,
wow what a team. The head chef goes out of his way to help with any dietary needs of the residents. He has been especially attentive to my father who needed some soft food textures after some dental work and more recently some dietary needs prior to some hospital tests. He often treats the residents with any little requests and goes out of his way to surprise them with foods or drinks he knows they like. Well done to the head chef and the kitchen staff who work tirelessly for the residents providing them with both nutritious and tasty meals.
Reply from Martha Piper, Reviews Team at Hartismere Place

Hi Kate, thank you very much for taking the time to leave us feedback about your experience.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review from Alison B (Niece of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After breaking her hip in May, I had to make the very difficult decision of finding my 95-year-old auntie a care home. Having had some upsetting incidents in the past, I was adamant I was going to do my homework and find her the best!
I certainly did that. The whole team are attentive and genuinely
care. The activities and food are great. It feels like a hotel, not a care home!
My auntie is thriving and many people comment on her looking the best she has looked in years. The real turning point was when she had to have a hospital visit and on her return said “I am so glad to be back here."
When she lived alone at home she was lonely. She’s certainly not that anymore.
Thank you to the whole team for making my auntie’s latter years the best they can possibly be.
Reply from Angela Hodge, Reviews Team at Hartismere Place

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Heather H (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had to move to a care home as his physical needs had become too much for us to handle at home, which was causing a lot of stress within the family. Dad was cared for with great professionalism, respect and kindness so that the inevitable indignities of old age seemed to melt away and all his
four children and four grandchildren were able to visit and enjoy his company in the last four months of his long life. There is a great atmosphere at the home with lots going on that the residents can participate in, all the staff even the kitchen and maintenance staff know the residents by name and will take the time to stop to chat and brighten someone's day. We all felt that dad was part of a lovely community and that we were also made extremely welcome. We liked the fact that we could visit at any time so everything was very open, the managers at every level were always happy to discuss any issues or concerns.
Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you very much for your kind words, we value your feedback, your dad was very much part of the Hartismere Place family.

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Review from Claire B (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at the home for two weeks of respite care. What a fantastic stay she had. The staff were cheerful, kind and caring. The home went to great lengths to ensure they fully understood Mum's needs. Spotlessly clean and with great facilities. Mum very much enjoyed her stay and could not speak
highly enough of how well she was looked after. I have no hesitation in recommending the home to anyone.
Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your mum's experience, we are pleased that she has such a positive experience and we hope to see her here again soon.

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Review from Mark C (Son of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has a four-week respite stay with the intention of it becoming permanent.
All aspects of the whole experience from initial enquiries to moving in and his care so far have been first-class. His quality of life has improved immensely.
Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your dad's experience with us has been a positive one.

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Review from Celia J (Daughter-in-law of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Father-in-law was very well cared for. Carers understood his requirements. Treated with dignity and respect.
His room was not very large and think that the shower didn’t always work.
It would have been a great help if someone could have told us about claiming attendance allowance.
The garden by the
coffee area was very disappointing.
Reply from Samantha Debenham, Reviews Team at Hartismere Place

We are pleased to hear of your comments towards the care at Hartismere Place - treating residents with kindness, dignity and respect is at the forefront of our approach to care. Although all rooms are of similar size, residents can express a preference of room, which the team will always accommodate where possible and subject to availability. Our maintenance team work hard to ensure all facilities are maintained to a high standard, and any issues with facilities are looked into promptly when flagged. Likewise, we ensure the gardens are well tended to so they can be enjoyed by residents and their families upon visiting. Our team are always on-hand to provide guidance with regard to financial support for your loved one, such as attendance allowance, however, eligibility and application for this remains the responsibility of the relative.

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Review from David H (Son of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for a 2 week respite cover. Absolutely comfortable with her safety and the care and service provided. I would fully recommend this care home with no hesitation. Just wish they had room for her full time.
Reply from Samantha Debenham, Reviews Team at Hartismere Place

We are so pleased to hear of your mother’s experience during her respite stay at Hartismere Place. We are always happy to accommodate respite and permanent stays for residents subject to availability and ability to meet admission requirements.

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Review from C J (Friend of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited a dear friend and were greeted with such a warm welcome by your receptionist and felt such a happy atmosphere from the moment we walked in with happy residents. A beaming chef, a beautiful hair salon and so warm, modern and fresh. Our friend has a beautifully appointed room and very kind
carers, our friend is beautifully turned out and you are the nicest care home I have ever been to and we came out so impressed.
Reply from Angela Hodge, Manager at Hartismere Place

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hartismere Place Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you again,
Customer Relations Manager

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Review from Lynn D (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Hartismere Place for respite care, and I have been impressed every step of the way, from the initial meeting and tour of the home to the way the staff care for Mum as an individual.
Reply from Holly Cole, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on our website
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from Sue N (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hartismere Place Care Home have made the difficult and painful process of arranging care for a loved one simpler and with compassion. We have been comfortable knowing that our mother is in good hands and that her needs are understood and well cared for.
Reply from Angela Hodge, Manager at Hartismere Place

Hi Sue, thank you very much for taking the time to leave us feedback about your experience.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from B P (Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all so very caring and helpful where necessary. I have found nothing but a caring and lovely workforce without exception. Everyone has made me feel at home and are very helpful, nothing is too much trouble.
Reply from Holly Cole, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on our website.
Thank you for your time, and we look forward to hearing from you.

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Review from Stuart B (Friend of Resident) published on 3 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly friend came to Hartismere to recover from a broken hip. She was very apprehensive about not being able to return to her own home, but the friendliness of the staff meant that she very quickly settled in, to the extent that after three weeks, she extended her stay! She now says that she's
going to miss everyone when she eventually leaves in a couple of weeks. The staff are always friendly, polite and very helpful. My friend enjoys the food and the fact there are so many activities to occupy her still very bright and able mind.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Hartismere Place is calculated as follows: ( (320 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 387 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Claire

Claire Martin

Job Title: Home Manager Joined: 2022

I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up. 


I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  


I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 


Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends. 

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