
All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.
The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...
Care Provided by Hartismere Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hartismere Place for full pricing details and T&Cs.
Contact Hartismere Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Rebecca Calver(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hartismere Place Reviews (140)
Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartismere Place has 140 reviews.
My mother moved to Hartismere Place for respite care, and I have been impressed every step of the way, from the initial meeting and tour of the home to the way the staff care for Mum as an individual.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further...
The staff at Hartismere Place Care Home have made the difficult and painful process of arranging care for a loved one simpler and with compassion. We have been comfortable knowing that our mother is in good hands and that her needs are understood and well cared for.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The staff are all so very caring and helpful where necessary. I have found nothing but a caring and lovely workforce without exception. Everyone has made me feel at home and are very helpful, nothing is too much trouble.
At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further...
My elderly friend came to Hartismere to recover from a broken hip. She was very apprehensive about not being able to return to her own home, but the friendliness of the staff meant that she very quickly settled in, to the extent that after three weeks, she extended her stay! She now says that she's going to miss everyone when she eventually leaves in a couple of weeks. The staff are always friendly, polite and very helpful. My friend enjoys the food and the fact there are so many activities to occupy her still very bright and able mind.
Having previewed Hartismere Place, I felt it would be a place I could trust to care for my husband. I was not disappointed. I believe he was cared for in a suitably sympathetic manner, respecting his degree of dementia for the two weeks of arranged respite. When the time comes for full-time care, I would not hesitate to call on Hartismere Place, again.
This is one of the nicest care homes I have been in, the staff are all very helpful and friendly and also very caring to the residents. The gardens look well maintained and I am sure would be a very inviting place to be in the warmer weather. There is also plenty of parking for visitors.
We're pleased with how our father was welcomed into the home. Most staff are helpful and certainly, medical issues are dealt with very quickly. There is good communication between the staff and ourselves, via emails, phone calls etc and we are able to ask about things at any time. The cafe area is a lovely idea, as the residents can wander down and enjoy a cuppa and they will usually find someone to have a chat with and a friendly smile. Our father went initially for respite but is now hoping to stay.
I can not fault the attention to detail across all aspects of my experience, from the initial contact to the final placement.
All the staff have a friendly smile and a caring touch which is so important not only for the residents but also for the relatives.
You are not pressured into making any decisions and nothing is hidden in any way.
The cleanliness of the home is immaculate and the food choices are many.
There is obviously a great team spirit and pride taken in every area.
The best reviews come from the residents, my mother says she is extremely happy and all the staff have treated her with respect, care and thoughtfulness, says it all.
Thank you to every member of staff at Hartismere Place.
It is a huge change for someone who has always been independent and it's fair to say my mother can be very demanding but staff and management have all bent over backwards to help her. I feel it's an exceptionally well run home with caring, friendly staff who really make you feel welcome.
The home itself is very well laid out with excellent facilities, a lovely garden and very comfortable rooms.
I'd certainly recommend Hartismere to anyone looking for a care home where you can feel reassured that your family member is safe, secure and supported.
I can't thank you enough. My mother, who suffers from dementia, was vibrant and relaxed when I collected her, and her tone of voice was reinvigorated. The effect of happy stimulus. A joy to see and hear!
We will certainly be using the home again and plan to be Mum's permanent home in the future.
My mother has been a resident at Hartismere Place throughout the pandemic and has always received an excellent level of care and attention. The staff have always shown compassion and affection during extremely difficult times. Whilst the circumstances around my mother's need for constant care are far from what anyone in the family envisaged or wanted the staff at Hartismere Place have provided an environment that puts my mother's needs first and have always tried to provide the best possible home away from home for her.
Hartismere Place has always had a special place in my heart since I used the care home for respite care for my late wife back in 2015. On this occasion, I arranged for my 95 year old Mother to sample the hospitality and comforts for what turned out to be almost an 8 week stay. The hosting, staff demeanour and kindness and all round service extended to Mother during her stay was absolutely unbeatable. Accommodations, facilities and entertainment were first class and the Home was ably led by a great Manager and supporting team. I would not hesitate in recommending Hartismere Place and The Care UK Experience to anyone. I am confident of a return should Mother's health stay good. Bravo and thank you all once again for making my Mother's stay so enjoyable and memorable.
My 92-year-old Mum spent the last couple of years of her life at Hartismere Place and now her best friend is a resident there and I can highly recommend it as a well-run, caring home. When my sister and I looked around homes in the area, we were attracted to the architecture and layout as well as the pleasant atmosphere. The sunny dayroom at the entrance is more like a café than a reception area. Mum used to spend hours there watching what was going on. Sometimes we would have lunch together and I always found the food good. We came to appreciate the care and individual attention provided by the staff and in the last few weeks of her life, we realised it was more than that – it was loving care. Mum passed away and now I visit an old friend of hers from South Yorkshire. On my first visit I was amazed to be welcomed by three staff I knew. The family of my Mum’s friend lives in North Norfolk and in London but they feel the care she receives at Hartismere Place is well worth the journey.
I have been extremely happy here. Very well looked after. Nothing is too much trouble for the staff. Very friendly environment. Spotlessly clean.
My reception by all staff was very good and made me feel confident of being treated well. The facilities and activities were very good and the food and drink were always available. Overall, the atmosphere in the home was always friendly and happy and cheerful. A pleasant situation to be in.
It's modern, clean, well designed with a good layout, has a really professional feel to it without being too sterile and still feels like home.
The staff are caring and professional and very welcoming to us when we visit; nothing is too much trouble. It's so reassuring knowing that my mum is in such a fantastic place, and I know that she will be getting the best possible care.
The rooms are of a good size and again don't feel like an institution but feel homely, and the little cabinet outside each room where you can put some artefacts or information about the person being cared for is a lovely touch.
Thank you to everyone for your tireless hard work and commitment.
I can’t find fault with this residential home at all. The staff are particularly wonderful, they are so kind and thoughtful towards my mother and nothing is too much trouble. Regular meals with lovely choices, tea and coffee on tap, peace and quiet or chat with others, whatever Mum needs, it’s there for her. Thanks to everyone looking after her, you all deserve medals, especially one member of staff on Ash Suite who has gone above and beyond, thank you!
Staff very friendly and helpfull at all times, lots of freedom for patients.
Mum has settled better than we could’ve hoped for and far quicker than we thought possible. She hadn’t moved in over 60 years. The entire Team have not only taken great care of mum but us as a family. The peace of mind we have, knowing mum is so well looked after, is priceless.
Staff have all been willing to accommodate her requests and do everything possible to make her feel at home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hartismere Place.
Meet the Team (1)

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I
I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.
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