
All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.
The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...
Care Provided by Hartismere Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hartismere Place for full pricing details and T&Cs.
Contact Hartismere Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Rebecca Calver(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hartismere Place Reviews (140)
Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartismere Place has 140 reviews.
My mother-in-law came into Hartismere Place following a hospital admission. This was her fifth admission in not so many months. She did not seem to understand that deteriorating every couple of months and then being brought back from the brink by a hospital admission was not the way to enjoy her twilight years. She is looking and feeling better than she has been for months which I attribute to the care and attention she is receiving. I have nothing but praise for the care and consideration of staff and management. Her room is light and airy, which she loves and she has enjoyed painting and exploring the garden. We now have peace of mind and can relax knowing that she is in capable hands.
We are continually asked for our input and informed of any changes.
It's sad to see our sister deteriorate, but we couldn't ask for s better place for her.
The staff were courteous and polite and greeted me in a kind way ensuring that I was aware of my surroundings.
I observed medication being administered by a qualified nurse and was pleased by the manner in which this was dispensed. The nurse explained what the medication was for before asking my client to take them.
My client was able to join in all activities as she wished and expressed her joy at being able to be part of the gardening club. My client was treated with dignity and her privacy was upheld so I could conduct my private conversations in her own room.
Staff are always friendly and happy to help. My friend is leaving Hartismere Place and moving to another care home, staff have been helping and always asking if I needed any help with packing etc. I’ve been made to feel part of the homes staff over the last 3 years and will miss our little chats and laughter.
Hartismere Place is very good. The staff are so helpful and caring, its a relief to know Mum has such lovely people keeping her safe and well. They truly go the extra mile with their care not only for the residents but with the relatives too. They are remarkable people, doing a difficult job.
All the management and staff here are approachable, helpful and clearly committed. Activities for the residents are a strong feature here with a dedicated "lifestyle" team. My wife recently had her 80th birthday and everyone really went the extra mile to make it memorable for her and her close family.
The manager could not have done more, been kinder or more flexible to meet the very demanding needs of my mother. The staff were kind and patient.
The staff are very caring and supportive and help in numerous ways when walking and mobile, when visiting the toilet and buildings by offering physical support and guidance.
Unique and individual care.
The considerable medical history I gave the supervising staff was not passed on to carers on the ward.
Staff promised they'd ensure she kept her mobile phone with her and help her answer it so friends and family could check on her. They didn’t.
They promised she would be involved in numerous activities to keep her occupied. She wasn’t.
Despite her chronic ill health, they decided they couldn’t enforce elevating her legs despite it being a prerequisite in hospital.
They didn’t know when she’d had vital blood tests checking her kidney function, and failed, even with supervision, to ensure she swallowed all her tablets.
There wasn’t a single point of contact who seemed familiar with my mother, her health or her state of mind on any given day.
She fell and we weren't notified. Mum told me.
There's so much more but I'm limited to a 1000 characters.
Thank you for taking the time to write a review for Hartismere Place – we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to residents. At Care UK, we pride ourselves on the care we provide and for enabling, supporting and...
The group is of an extremely high standard with excellent care facilities. I would certainly have no hesitation in recommending anyone looking for a care home for their relatives. The only down-side is the standard of food provided. If this could be improved, I would give it a 1st class recommendation.
We would like to thank you for taking the time to write a review for Hartismere Place care home. We’re pleased to see that you have scored positively for the overall standard of the home, including your excellent score and comments regarding how you would recommend us. We also thank you for your...
They also show enthusiasm and kindness for my auntie. I'm glad I chose Hartismere for her care.
My husband has been a resident in Hartismere Place since May 2019. When you first enter you are made to feel welcome immediately. It’s very relaxed and friendly. The coffee shop is such a good idea - my husband is in a wheelchair and he always looks forward to going for a coffee and a cake when we visit. It doesn’t seem like a care home. The staff are always friendly and they know the residents by their names. Everywhere is always clean and spacious with all of the bedrooms having an en-suite wet room. There are no nasty smells anywhere which sometimes is quite obvious in other care homes. The dining rooms are light and airy and there is a choice of dishes every day. I wouldn’t hesitate to recommend Hartismere Place for their loved ones.
Modern care home, pleasant surroundings and caring staff. Many activities available for residents to take part in.
Even in these difficult times I found the transferring of my relative from home to be a resident very easy. Staff are helpful and the care very good.
I find this home very satisfactory, the staff are very friendly. Very clean and tidy, the food is very good and served properly.
The visible staff earn many thanks but there are also a large number of mainly unseen staff. The kitchens who provide excellent food that suits the residents' care needs. The laundry that ensures all is kept fresh and pressed. The cleaners who go the extra mile to help.
I could not wish for better care for my mother. But it doesn't stop at care it also includes entertainment in the form of trips out, cinema, singing, exercises and games.
Putting together the care and the stimulation my mother receives ensures that I can be completely sure that she is living life to the fullest in a really safe environment.
Thank you to everyone at Hartismere Place.
It's peace of mind knowing that my grandmother is well looked after. She has got someone on call if she needs them. The home is always clean and tidy when we come to see her.
Very nice place to recover, the care cannot be beaten. Staff very caring and helpful. Nothing is too much trouble. Many come back again.
I am very happy living here. I couldn't live alone in my own home. Here I have everything I need. I have a very comfortable room. All the staff are kind and helpful. I enjoy all the food; meals are always on time. Everywhere is clean and tidy. Entertainment and outings arranged for us. Cups of tea brought to us. I couldn't ask for more. Thank you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hartismere Place.
Meet the Team (1)

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I
I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service -more info.