Hartismere Place

Castleton Way, Eye IP23 7DD
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9.8 136 Reviews
  • Hartismere Place, Eye
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities, and residents can bring their own possessions to help them feel at home.

A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life there is no reason for this to change, the team are on hand to support you.
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Care Provided by Hartismere Place

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1624
  • Self-Funded Residential Dementia Care: from £1719
  • RESPITE Self-Funded Residential Care: from £1624
  • RESPITE Self-Funded Residential Dementia Care: from £1719

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Hartismere Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Claire Martin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Hartismere Place Reviews (136)

9.8

Hartismere Place has a Review Score of 9.8 (9.806) out of 10, based on 29 reviews in the last 2 years.
Over all time Hartismere Place has 136 reviews.

Overall Experience
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Reviewer Connection to Hartismere Place
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Total of 136, showing 61-80
Review from Trevell B (Son of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartismere Place is very good. The staff are so helpful and caring, its a relief to know Mum has such lovely people keeping her safe and well. They truly go the extra mile with their care not only for the residents but with the relatives too. They are remarkable people, doing a difficult job.
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Review from David C (Husband of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the management and staff here are approachable, helpful and clearly committed. Activities for the residents are a strong feature here with a dedicated "lifestyle" team. My wife recently had her 80th birthday and everyone really went the extra mile to make it memorable for her and her close family.
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Review from Sarah H (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager could not have done more, been kinder or more flexible to meet the very demanding needs of my mother. The staff were kind and patient.
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Review from G W (Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and supportive and help in numerous ways when walking and mobile, when visiting the toilet and buildings by offering physical support and guidance.
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Review from P A (Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unique and individual care.
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Review from H J (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
We put my mother into Hartismere Place on 24th December 2019, believing she'd receive the excellent care we were promised.
The considerable medical history I gave the supervising staff was not passed on to carers on the ward.
Staff promised they'd ensure she kept her mobile phone with her and help
her answer it so friends and family could check on her. They didn’t.
They promised she would be involved in numerous activities to keep her occupied. She wasn’t.
Despite her chronic ill health, they decided they couldn’t enforce elevating her legs despite it being a prerequisite in hospital.
They didn’t know when she’d had vital blood tests checking her kidney function, and failed, even with supervision, to ensure she swallowed all her tablets.
There wasn’t a single point of contact who seemed familiar with my mother, her health or her state of mind on any given day.
She fell and we weren't notified. Mum told me.
There's so much more but I'm limited to a 1000 characters.
Reply from Samantha Debenham, PA to Marketing Director at Hartismere Place
Thank you for taking the time to write a review for Hartismere Place – we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to…read more
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Review from Christine J (Daughter of Resident) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The group is of an extremely high standard with excellent care facilities. I would certainly have no hesitation in recommending anyone looking for a care home for their relatives. The only down-side is the standard of food provided. If this could be improved, I would give it a 1st class recommendation.
Reply from Samantha Debenham, Personal Assistant at Hartismere Place
We would like to thank you for taking the time to write a review for Hartismere Place care home. We’re pleased to see that you have scored positively for the overall standard of the home, including…read more
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Review from Neil H (Nephew of Resident) published on 7 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home is very clean, bright and tidy. The front line workers are of the highest standard and show great care and passion in the dementia section.
They also show enthusiasm and kindness for my auntie. I'm glad I chose Hartismere for her care.
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Review from Rindy C (Wife of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Hartismere Place since May 2019. When you first enter you are made to feel welcome immediately. It’s very relaxed and friendly. The coffee shop is such a good idea - my husband is in a wheelchair and he always looks forward to going for a coffee and a cake when we visit.
It doesn’t seem like a care home. The staff are always friendly and they know the residents by their names. Everywhere is always clean and spacious with all of the bedrooms having an en-suite wet room. There are no nasty smells anywhere which sometimes is quite obvious in other care homes. The dining rooms are light and airy and there is a choice of dishes every day. I wouldn’t hesitate to recommend Hartismere Place for their loved ones.
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Review from M H (Brother-in-law of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Modern care home, pleasant surroundings and caring staff. Many activities available for residents to take part in.
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Review from S H (Sister of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Even in these difficult times I found the transferring of my relative from home to be a resident very easy. Staff are helpful and the care very good.
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Review from L C (Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this home very satisfactory, the staff are very friendly. Very clean and tidy, the food is very good and served properly.
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Review from Jo P (Daughter of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartismere Place welcomes everyone immediately. From the friendly helpfulness of reception staff, the family coffee area, the professional office staff, the 'family' feeling from the care staff and the gardens to beautiful en suite rooms and delightfully 'homey' sitting rooms and dining rooms.
The
visible staff earn many thanks but there are also a large number of mainly unseen staff. The kitchens who provide excellent food that suits the residents' care needs. The laundry that ensures all is kept fresh and pressed. The cleaners who go the extra mile to help.
I could not wish for better care for my mother. But it doesn't stop at care it also includes entertainment in the form of trips out, cinema, singing, exercises and games.
Putting together the care and the stimulation my mother receives ensures that I can be completely sure that she is living life to the fullest in a really safe environment.
Thank you to everyone at Hartismere Place.
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Review from N S (Grandson of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's peace of mind knowing that my grandmother is well looked after. She has got someone on call if she needs them. The home is always clean and tidy when we come to see her.
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Review from Cynthia J (Respite Resident) assisted by family/friend published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice place to recover, the care cannot be beaten. Staff very caring and helpful. Nothing is too much trouble. Many come back again.
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Review from P K (Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy living here. I couldn't live alone in my own home. Here I have everything I need. I have a very comfortable room. All the staff are kind and helpful. I enjoy all the food; meals are always on time. Everywhere is clean and tidy. Entertainment and outings arranged for us. Cups of tea brought
to us. I couldn't ask for more. Thank you all.
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Review from J S (Friend of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visit, there is always a nice and friendly atmosphere.
Our friend is happy and contented.
Refreshments are always a nice welcoming, and we recommend to anyone.
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Review from Angela H (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a stressful time finding a placement for my day that could cater for his needs, he is finally at Hartismere Place where all the staff have made both Dad and I so welcome. He is well cared for and the food is amazing. Activities are suitable for my dad and the 24hr care is there for him.
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Review from Ellie C (Daughter of Resident) published on 17 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you very much for taking good care of Dad while he recuperated after his stay in hospital, your kindness and patience has been much appreciated.
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Review from J A (Niece of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I came to look round here in November and were impressed with the care home and friendly environment. The manager explained things and how it all works in a clear manner.
When my uncle arrived, he soon felt at home, and he decided to stay quite quickly. Everyone is helpful. It is good
that he has 24-hour care.
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Hartismere Place is calculated as follows: ( (280 Excellents x 5) + (57 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 341 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Claire

Claire Martin

Job Title: Home Manager Joined: 2022

I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up. 


I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  


I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 


Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service - more info.