Hartismere Place

Castleton Way, Eye IP23 7DD
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9.8 137 Reviews
  • Hartismere Place, Eye
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities, and residents can bring their own possessions to help them feel at home.

A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life there is no reason for this to change, the team are on hand to support you.
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Care Provided by Hartismere Place

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1624
  • Self-Funded Residential Dementia Care: from £1719
  • RESPITE Self-Funded Residential Care: from £1624
  • RESPITE Self-Funded Residential Dementia Care: from £1719

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Hartismere Place to find out the exact price for your requirements.

Contact Hartismere Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartismere Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Martin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Hartismere Place Reviews (137)

9.8

Hartismere Place has a Review Score of 9.8 (9.808) out of 10, based on 27 reviews in the last 2 years.
Over all time Hartismere Place has 137 reviews.

Overall Experience
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Reviewer Connection to Hartismere Place
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Total of 137, showing 81-100
Review from J A (Niece of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I came to look round here in November and were impressed with the care home and friendly environment. The manager explained things and how it all works in a clear manner.
When my uncle arrived, he soon felt at home, and he decided to stay quite quickly. Everyone is helpful. It is good
that he has 24-hour care.
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Review from L A (Resident) assisted by family/friend published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made to feel welcome; everyone is friendly.
Meals are very good and mostly on time.
The carers are helpful and kind.
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Review from P K (Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone has been very kind and helpful to me since I have been here. Everywhere is clean and comfortable. Meals are very nice and on time, family and friends come to visit me.
I am happy here.
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Review from Tony J (Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
I find the home to be acceptable, but the overall rating could be better if a few organisational details were taken care of. e.g. the home uses a rather large number of agency staff. Often it is their first visit and they have minimal knowledge of the residents' requirements and the procedures within
the home. They don't offer the same level of service as that provided by many of the permanent staff. This applies particularly to the provision of medication - often late even when it's a timed dose and sometimes the wrong medication is offered. The home could also supply more information to residents - e.g. who is responsible for what task/event etc. I have used satisfactory rather than good for most of the sections because staff often don't have sufficient time to take their efforts to the next level. Not sure if this due to organisational failures or lack of staff.
Reply from Samantha Debenham, Personal Assistant at Hartismere PlaceThank you for taking the time to leave a review for Hartismere Place and for giving us your honest feedback regarding your experiences. We value feedback and are always looking for ways to improve the service we offer and provide to residents and their relatives. We understand that you have since discussed your feedback with the home manager which has provided some clarity around some of the concerns you have raised, but also that certain things have since been addressed and we are beginning to see some improvements. Please don’t hesitate to get in touch should you feel any further concerns – the manager's door is always open. Thank you once again for your comments.
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Review from H K (Son of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartismere Place care home is a very modern building, and the whole place is very clean both inside and out. All the staff are very friendly and are very professional in the way that they carry out their work.
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Review from J G (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived with mum, the staff were amazing, kind and helpful. The care has been great, especially the physios. Keeping us up to date with mum's progress, we would definitely recommend Hatismere Place.
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Review from M K (Daughter of Resident) published on 30 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff extremely helpful and my Mum was treated with kindness and empathy. The facilities were well maintained and clean. I wouldn’t hesitate to recommend to others.
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Review from K P (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and friendly. Nice rooms to meet in and nice outside area to sit in and walk. Mum is well looked after.
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Review from Jill C (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother is being cared for by professional, caring and efficient staff and this includes both care staff and office staff. Communication between family and the home is excellent and my family and I know that our mother is in safe hands and being cared for very well. She has settle din very quickly
which is a comfort to my family
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Review from Mary P (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother over the last three and a half years has been exemplary. Throughout her time at Hartismere Place, she has been treated with nothing but affection, care and respect. With her passing, I can do no more than give the highest praise for the wonderful care, for her and for us,
her family.
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Review from Adine S (Daughter of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful and understanding.
Dog-friendly (a must in my case).
Good sense of humour and lots going on.
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Review from David B (Resident) assisted by family/friend published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been a resident in Hartismere Place for 8 days and during that time, I have been made to feel very welcome.
Staff are efficient and friendly.
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Review from I H (Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are generally very good and helpful but feel that some of the agency people not so much so. The food is not entirely to my taste, although generally alternatives can be provided. I feel it would be better if the menu was more basic with less use of herbs, spices and some sauces etc.
Reply from Samantha Debenham, Personal Assistant at Hartismere PlaceWe’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We are sorry to hear that the food offering has not always met your expectations. I understand that our head chef has now meet with you to discuss your personal preferences and will continue to ensure there is something on the menu every day to suit your requirements. We take great care in our menu planning, taking feedback from residents, relatives and staff, to offer a variety choice that suits all residents tastes. We appreciate not everyone enjoys herbs and spices and we, therefore, ensure our sauces are served separately so that residents can choose how much or little they would like with their meal. We’d also like to assure you that continuity of care is important to us and we endeavour to use as little agency staff as possible, although there are occasions when this is unavoidable. Your constructive feedback is important to us and we have passed your comments to the home manager. Thank you again for taking the time to leave us a review.
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Review from C J (Friend of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff were all extremely patient, kind and friendly to my neighbour during her stay at Hartismere Place after her recent stroke and hospital admission. The atmosphere was always homely and felt like a 5-star hotel! Thank you.
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Review from Tony W (Resident) published on 25 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good company I've made friends. Medication on time is important to me. Good view from my windows.
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Review from Barbara B (Wife of Resident) published on 25 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband does not find settling into a new environment easy but everyone has worked very hard to welcome him.
The atmosphere is very relaxed and everyone seems happy which is always a sign that management is doing a good job.
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Review from M L (Wife of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was originally in another home but transferred to Hartismere Place to be nearer home. Accommodation, facilities and food are excellent in both. Staff are very caring.
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Review from E F (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the activities are excellent and it is lovely to see residents going out in the minibus for trips and lunches out.


The majority of staff are friendly and it is nice to see them speak to the residents, not just attend to their needs.


It was disappointing to see so many unfamiliar carers

in 'Oak' this month, dementia residents need familiar faces not lots of changes/temp staff.
Reply from Amy Wilson, AD at Hartismere PlaceWe’re grateful for your feedback and are delighted with the positive comments around our activities and trips out. Regarding your comments on our team, we use a key core team on Oak suite, so that residents see familiar faces every day. We also rotate staff through the unit as part of their induction and development and this helps to ensure that a number of staff within the home are familiar with the residents. As a guide, we have four members of staff on Oak and would never assign more than one carer who is not familiar with the unit on at any one time. On the day shift, we used no temporary staff on Oak during July. I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week.
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Review from Rosie R (Daughter of Resident) published on 28 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister and I have been more than pleased with the excellent standard of care and compassion received by my father during his stay and to us when visiting the home. Nothing was ever to much trouble, lots of lovely friendly staff made us all feel like it was home from home for our dad. This was just
respite care but dad is very happy to return again when we next need some respite. We all thoroughly recommend Hartismere Place.
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Review from Wendy C (Daughter of Resident) published on 14 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum receives excellent care at Hartismere Place. She has been a resident there for over two years and I can honestly say that I am very pleased with how she has been looked after. The staff have all been wonderful to mum, from the care staff to the cleaners, the activity ladies and the kitchen staff.
The home has a lovely relaxed feeling, it is more like a very nice boutique hotel with a coffee shop, hairdressers, general shop and small dining rooms. The food is very good indeed, my mum is quite picky and she really enjoys her meals.


Management of the home has also improved in the last 8 months, it feels to me that the staff are valued as well as the residents which is as it should be.


All in all, I am very happy with my mum's care - we are very lucky that we can relax in the knowledge that mum is in a safe and happy place.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Hartismere Place is calculated as follows: ( (262 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 318 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Claire

Claire Martin

Job Title: Home Manager Joined: 2022

I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up. 


I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  


I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 


Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service - more info.