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Hartismere Place

Castleton Way, Eye, Suffolk IP23 7DD
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All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)
Hartismere Place, Eye
Hartismere Place, Eye
Hartismere Place, Eye

Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...  

Care Provided by Hartismere Place

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,624From £1,827
Residential Dementia CareFrom £1,719From £1,933
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Hartismere Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rebecca Calver(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Hartismere Place Reviews (140)

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9.8

Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years. Over all time Hartismere Place has 140 reviews.

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Showing 140 reviews matching selected criteria
Review from J S (Friend of Resident) published on 26 March 2020 Submitted via Postal Card
Overall Experience
When we visit, there is always a nice and friendly atmosphere.
Our friend is happy and contented.

Refreshments are always a nice welcoming, and we recommend to anyone.

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Review from Angela H (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card
Overall Experience

Following a stressful time finding a placement for my day that could cater for his needs, he is finally at Hartismere Place where all the staff have made both Dad and I so welcome. He is well cared for and the food is amazing. Activities are suitable for my dad and the 24hr care is there for him.

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Review from Ellie C (Daughter of Resident) published on 17 February 2020 Submitted via Website
Overall Experience

Thank you very much for taking good care of Dad while he recuperated after his stay in hospital, your kindness and patience has been much appreciated.

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Review from J A (Niece of Resident) published on 14 January 2020 Submitted via Postal Card
Overall Experience
My brother and I came to look round here in November and were impressed with the care home and friendly environment. The manager explained things and how it all works in a clear manner.

When my uncle arrived, he soon felt at home, and he decided to stay quite quickly. Everyone is helpful. It is good that he has 24-hour care.

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Review from L A (Resident / Service User) published on 14 January 2020 Submitted via Postal Card
Overall Experience
I was made to feel welcome; everyone is friendly.
Meals are very good and mostly on time.

The carers are helpful and kind.

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Review from P K (Resident / Service User) published on 5 December 2019 Submitted via Postal Card
Overall Experience
Everyone has been very kind and helpful to me since I have been here. Everywhere is clean and comfortable. Meals are very nice and on time, family and friends come to visit me.

I am happy here.

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Review from Tony J (Resident / Service User) published on 25 November 2019 Submitted via Website
Overall Experience

I find the home to be acceptable, but the overall rating could be better if a few organisational details were taken care of. e.g. the home uses a rather large number of agency staff. Often it is their first visit and they have minimal knowledge of the residents' requirements and the procedures within the home. They don't offer the same level of service as that provided by many of the permanent staff. This applies particularly to the provision of medication - often late even when it's a timed dose and sometimes the wrong medication is offered. The home could also supply more information to residents - e.g. who is responsible for what task/event etc. I have used satisfactory rather than good for most of the sections because staff often don't have sufficient time to take their efforts to the next level. Not sure if this due to organisational failures or lack of staff.

Reply from Samantha Debenham, Personal Assistant at Hartismere Place

Thank you for taking the time to leave a review for Hartismere Place and for giving us your honest feedback regarding your experiences. We value feedback and are always looking for ways to improve the service we offer and provide to residents and their relatives. We understand that you have since...  

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Review from H K (Son of Resident) published on 19 November 2019 Submitted via Postal Card
Overall Experience

Hartismere Place care home is a very modern building, and the whole place is very clean both inside and out. All the staff are very friendly and are very professional in the way that they carry out their work.

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Review from J G (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card
Overall Experience

From the moment we arrived with mum, the staff were amazing, kind and helpful. The care has been great, especially the physios. Keeping us up to date with mum's progress, we would definitely recommend Hatismere Place.

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Review from M K (Daughter of Resident) published on 30 September 2019 Submitted via Website
Overall Experience

I found the staff extremely helpful and my Mum was treated with kindness and empathy. The facilities were well maintained and clean. I wouldn’t hesitate to recommend to others.

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Review from K P (Son of Resident) published on 23 September 2019 Submitted via Postal Card
Overall Experience

The staff are very helpful and friendly. Nice rooms to meet in and nice outside area to sit in and walk. Mum is well looked after.

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Review from Jill C (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card
Overall Experience

My Mother is being cared for by professional, caring and efficient staff and this includes both care staff and office staff. Communication between family and the home is excellent and my family and I know that our mother is in safe hands and being cared for very well. She has settle din very quickly which is a comfort to my family

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Review from Mary P (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card
Overall Experience

The care given to my mother over the last three and a half years has been exemplary. Throughout her time at Hartismere Place, she has been treated with nothing but affection, care and respect. With her passing, I can do no more than give the highest praise for the wonderful care, for her and for us, her family.

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Review from Adine S (Daughter of Resident) published on 25 July 2019 Submitted via Postal Card
Overall Experience
Friendly, helpful and understanding.
Dog-friendly (a must in my case).

Good sense of humour and lots going on.

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Review from David B (Resident / Service User) published on 1 July 2019 Submitted via Postal Card
Overall Experience
I have only been a resident in Hartismere Place for 8 days and during that time, I have been made to feel very welcome.

Staff are efficient and friendly.

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Review from I H (Resident / Service User) published on 10 June 2019 Submitted via Postal Card
Overall Experience

The staff here are generally very good and helpful but feel that some of the agency people not so much so. The food is not entirely to my taste, although generally alternatives can be provided. I feel it would be better if the menu was more basic with less use of herbs, spices and some sauces etc.

Reply from Samantha Debenham, Personal Assistant at Hartismere Place

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We are sorry to hear that the food offering has not always met your expectations. I understand that our head chef has now meet with you to discuss your personal preferences...  

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Review from C J (Friend of Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience

The care staff were all extremely patient, kind and friendly to my neighbour during her stay at Hartismere Place after her recent stroke and hospital admission. The atmosphere was always homely and felt like a 5-star hotel! Thank you.

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Review from Tony W (Resident / Service User) published on 25 May 2019 Submitted via Postal Card
Overall Experience

Good company I've made friends. Medication on time is important to me. Good view from my windows.

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Review from Barbara B (Wife of Resident) published on 25 May 2019 Submitted via Postal Card
Overall Experience
My husband does not find settling into a new environment easy but everyone has worked very hard to welcome him.

The atmosphere is very relaxed and everyone seems happy which is always a sign that management is doing a good job.

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Review from M L (Wife of Resident) published on 28 January 2019 Submitted via Postal Card
Overall Experience

My husband was originally in another home but transferred to Hartismere Place to be nearer home. Accommodation, facilities and food are excellent in both. Staff are very caring.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 February 2020
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Hartismere Place.

Awards / Recognitions (121)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Rebecca Calver
Rebecca CalverJob Title:Home Manager

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I

I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service -more info.