
All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.
The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...
Care Provided by Hartismere Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hartismere Place for full pricing details and T&Cs.
Contact Hartismere Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Rebecca Calver(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hartismere Place Reviews (140)
Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartismere Place has 140 reviews.
Our friend is happy and contented.
Refreshments are always a nice welcoming, and we recommend to anyone.
Following a stressful time finding a placement for my day that could cater for his needs, he is finally at Hartismere Place where all the staff have made both Dad and I so welcome. He is well cared for and the food is amazing. Activities are suitable for my dad and the 24hr care is there for him.
Thank you very much for taking good care of Dad while he recuperated after his stay in hospital, your kindness and patience has been much appreciated.
When my uncle arrived, he soon felt at home, and he decided to stay quite quickly. Everyone is helpful. It is good that he has 24-hour care.
Meals are very good and mostly on time.
The carers are helpful and kind.
I am happy here.
I find the home to be acceptable, but the overall rating could be better if a few organisational details were taken care of. e.g. the home uses a rather large number of agency staff. Often it is their first visit and they have minimal knowledge of the residents' requirements and the procedures within the home. They don't offer the same level of service as that provided by many of the permanent staff. This applies particularly to the provision of medication - often late even when it's a timed dose and sometimes the wrong medication is offered. The home could also supply more information to residents - e.g. who is responsible for what task/event etc. I have used satisfactory rather than good for most of the sections because staff often don't have sufficient time to take their efforts to the next level. Not sure if this due to organisational failures or lack of staff.
Thank you for taking the time to leave a review for Hartismere Place and for giving us your honest feedback regarding your experiences. We value feedback and are always looking for ways to improve the service we offer and provide to residents and their relatives. We understand that you have since...
Hartismere Place care home is a very modern building, and the whole place is very clean both inside and out. All the staff are very friendly and are very professional in the way that they carry out their work.
From the moment we arrived with mum, the staff were amazing, kind and helpful. The care has been great, especially the physios. Keeping us up to date with mum's progress, we would definitely recommend Hatismere Place.
I found the staff extremely helpful and my Mum was treated with kindness and empathy. The facilities were well maintained and clean. I wouldn’t hesitate to recommend to others.
The staff are very helpful and friendly. Nice rooms to meet in and nice outside area to sit in and walk. Mum is well looked after.
My Mother is being cared for by professional, caring and efficient staff and this includes both care staff and office staff. Communication between family and the home is excellent and my family and I know that our mother is in safe hands and being cared for very well. She has settle din very quickly which is a comfort to my family
The care given to my mother over the last three and a half years has been exemplary. Throughout her time at Hartismere Place, she has been treated with nothing but affection, care and respect. With her passing, I can do no more than give the highest praise for the wonderful care, for her and for us, her family.
Dog-friendly (a must in my case).
Good sense of humour and lots going on.
Staff are efficient and friendly.
The staff here are generally very good and helpful but feel that some of the agency people not so much so. The food is not entirely to my taste, although generally alternatives can be provided. I feel it would be better if the menu was more basic with less use of herbs, spices and some sauces etc.
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We are sorry to hear that the food offering has not always met your expectations. I understand that our head chef has now meet with you to discuss your personal preferences...
The care staff were all extremely patient, kind and friendly to my neighbour during her stay at Hartismere Place after her recent stroke and hospital admission. The atmosphere was always homely and felt like a 5-star hotel! Thank you.
Good company I've made friends. Medication on time is important to me. Good view from my windows.
The atmosphere is very relaxed and everyone seems happy which is always a sign that management is doing a good job.
My husband was originally in another home but transferred to Hartismere Place to be nearer home. Accommodation, facilities and food are excellent in both. Staff are very caring.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hartismere Place.
Meet the Team (1)

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I
I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.
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