Hartismere Place

It's peace of mind knowing that my grandmother is well looked after. She has got someone on call if she needs them. The home is always clean and tidy when we come to see her.

Very nice place to recover, the care cannot be beaten. Staff very caring and helpful. Nothing is too much trouble. Many come back again.

I am very happy living here. I couldn't live alone in my own home. Here I have everything I need. I have a very comfortable room. All the staff are kind and helpful. I enjoy all the food; meals are always on time. Everywhere is clean and tidy. Entertainment and outings arranged for us. Cups of tea brought to us. I couldn't ask for more. Thank you all.

Refreshments are always a nice welcoming, and we recommend to anyone.

Following a stressful time finding a placement for my day that could cater for his needs, he is finally at Hartismere Place where all the staff have made both Dad and I so welcome. He is well cared for and the food is amazing. Activities are suitable for my dad and the 24hr care is there for him.

Thank you very much for taking good care of Dad while he recuperated after his stay in hospital, your kindness and patience has been much appreciated.

When my uncle arrived, he soon felt at home, and he decided to stay quite quickly. Everyone is helpful. It is good that he has 24-hour care.

The carers are helpful and kind.

I am happy here.

I find the home to be acceptable, but the overall rating could be better if a few organisational details were taken care of. e.g. the home uses a rather large number of agency staff. Often it is their first visit and they have minimal knowledge of the residents' requirements and the procedures within the home. They don't offer the same level of service as that provided by many of the permanent staff. This applies particularly to the provision of medication - often late even when it's a timed dose and sometimes the wrong medication is offered. The home could also supply more information to residents - e.g. who is responsible for what task/event etc. I have used satisfactory rather than good for most of the sections because staff often don't have sufficient time to take their efforts to the next level. Not sure if this due to organisational failures or lack of staff.

Hartismere Place care home is a very modern building, and the whole place is very clean both inside and out. All the staff are very friendly and are very professional in the way that they carry out their work.

From the moment we arrived with mum, the staff were amazing, kind and helpful. The care has been great, especially the physios. Keeping us up to date with mum's progress, we would definitely recommend Hatismere Place.

I found the staff extremely helpful and my Mum was treated with kindness and empathy. The facilities were well maintained and clean. I wouldn’t hesitate to recommend to others.

The staff are very helpful and friendly. Nice rooms to meet in and nice outside area to sit in and walk. Mum is well looked after.

My Mother is being cared for by professional, caring and efficient staff and this includes both care staff and office staff. Communication between family and the home is excellent and my family and I know that our mother is in safe hands and being cared for very well. She has settle din very quickly which is a comfort to my family

The care given to my mother over the last three and a half years has been exemplary. Throughout her time at Hartismere Place, she has been treated with nothing but affection, care and respect. With her passing, I can do no more than give the highest praise for the wonderful care, for her and for us, her family.

Good sense of humour and lots going on.

Staff are efficient and friendly.

The staff here are generally very good and helpful but feel that some of the agency people not so much so. The food is not entirely to my taste, although generally alternatives can be provided. I feel it would be better if the menu was more basic with less use of herbs, spices and some sauces etc.

The care staff were all extremely patient, kind and friendly to my neighbour during her stay at Hartismere Place after her recent stroke and hospital admission. The atmosphere was always homely and felt like a 5-star hotel! Thank you.