Hartismere Place

Castleton Way, Eye IP23 7DD
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9.8 136 Reviews
  • Hartismere Place, Eye
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities, and residents can bring their own possessions to help them feel at home.

A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life there is no reason for this to change, the team are on hand to support you.
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Care Provided by Hartismere Place

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1624
  • Self-Funded Residential Dementia Care: from £1719
  • RESPITE Self-Funded Residential Care: from £1624
  • RESPITE Self-Funded Residential Dementia Care: from £1719

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Hartismere Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Claire Martin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Hartismere Place Reviews (136)

9.8

Hartismere Place has a Review Score of 9.8 (9.806) out of 10, based on 29 reviews in the last 2 years.
Over all time Hartismere Place has 136 reviews.

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Review from Stella S (Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and carers are always helpful. The food, in my opinion, is very good. The bedrooms are very comfortable and clean.
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Review from Janina H (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care home. The staff are very welcoming and helpful. My mum settled very quickly.
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Review from Kevin H (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has been here for 2 weeks on respite care. I am so impressed with the quality of care, friendliness of staff and the superb facilities. My Mother is very happy here and is now a full-time resident.
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Review from Kim S (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with the care my father has received during his stay. The staff are always quick to respond to his needs with kindness, respect and good humour, which is much appreciated.
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Review from Heather B (Daughter of Resident) published on 1 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 96 year old mother has recently had respite care at Hartismere Place for the second time. She went back willingly and this time was more settled and very positive about the experience, despite having to be on the upper floor and the occasional minor problem. She is willing to go again which is very
positive for someone who cherishes her privacy and dislikes communal life. She says that the staff have been kind and helpful.
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Review from Kathleen S (Wife of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful to all the staff at Hartismere Place for making my husband's stay here so pleasant. It has been an enormous help to us as a family to know that he is being so well looked after by such kind and caring staff.
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Review from Anthony W (Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff excellent and helpful, keep active and have my independence and group activities and meet fellow residents along with friends and family, meaning lifestyles, along with group exercise sessions involving stimulations and entertainment, also the cinema and films.
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Review from Jean M (Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to express my sincere thanks and gratitude to all the staff on Oak Wing you showed respect, encouragement, understanding and empathy towards my mother for one and a half years prior to her death last week.
I am especially grateful for the end of life care you selflessly gave her until the end.
I am so appreciative of the fact you allowed her to die in her own bed as she would have so wanted. Once again my grateful thanks.
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Review from Jackie B (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been living at Hartismere Care Home as part of a rehabilitation program after suffering drug withdrawal (hospital withdrew her Parkinsons drugs in error) and continual urine infections. Her recovery here has been remarkable. She now enjoys life and her day to day care has given her a lease
of life she has never had - which is to be cared for rather than her caring for her family. I've never known her so happy and content!
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Review from Ian B (Son-in-law of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We checked a number of care homes before selecting this unit. It is 2 years old and built over 3 floors, bright and airy with good access to the property and gardens. The care is provided by a combination of attention by trained nurses, carers, visiting GPs and paramedical staff, as well as hairdressers,
chiropodist etc and the treatment is of the highest standard. The concept of care is using a 'family' grouping and staff and patients are encouraged to mix together with visitors to provide a superb standard of care which we assessed as unsurpassed in the area. This care home is really worth considering!
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Review from Lisa (Daughter of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Hartismere Place went out of their way to make my mother comfortable but also made me feel so welcome when I visited. I could not recommend them highly enough. Thank you.
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Review from Oliver G (Friend of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Hartismere Place staff very welcoming, they are so friendly and very good to all the residents, each and every one of them.
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Review from Alison V (Friend of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful and there are always plenty of activities going on. The coffee shop is very bright.
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Review from D C (Wife of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers in the home show endless patience with all residents but especially for those with dementia. They are treated with dignity and respect and their every need catered for.


The home is well run with enjoyable meals and events arranged for the residents are varied and enjoyable. Designed to

stimulate as much as possible. The cheerfulness of the staff make this a happy home.
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Review from Carl B (Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find everything perfect. The carers are excellent, as they should be. They could not be kinder or more helpful. The home is very clean and tidy.
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Review from J B (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a lovely atmosphere in Hartismere Place. All the staff are always smiling and welcoming. Everyone is so helpful and friendly, cleaners, kitchen staff, carers and office staff, nothing is too much trouble. Dad has been welcomed into the Hartismere Place family and has settled into his comfortable
room. He appreciates having some of his furniture and his own television in his room and he loves sitting out on his patio and being wheeled around the gardens. There is always a peaceful spot to be found but also plenty to do thanks to the activities manager and the carers. Dad says "he couldn't be in a better place"
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Review from Mary P (Respite Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has recently spent a total of 3 weeks at Hartismere Place and my overall opinion of care is one of satisfaction. He appeared happy whilst there and was well looked after. The home seems well managed and has a happy atmosphere. Activities seemed somewhat lacking (there was staffing change
over difficulties). Music would greatly benefit those who don't watch TV (my husband). On site, a permanent matron with whom to discuss any queries would be a great advantage and an asset to the nursing home.
Reply from Samantha Debenham, Marketing Support Administrator at Hartismere Place
Thank you very much for your feedback Mary and for your positive comments regarding the care provided at Hartismere Place and management of the home. We are glad that you found that the home has a…read more
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Review from Moya L (Daughter of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been a resident since the opening of Hartismere Place. She had dementia but despite her difficulties, she was happy and settled. She died in June 2017. The end of her life came quite suddenly during that difficult week. The care home staff supported us all and offered my mother the most
sensitive, loving and dignified care imaginable. Unfortunately, she died in hospital but all the preparations were in place to receive her back at the home and I cannot thank them enough for their efforts, meticulous attention to detail and the compassion they extended not only our mother but the whole family.
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Review from Brian C (Friend of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Received unfailing help in securing a continuing place for a 92-year-old resident whose financial arrangements meant switching from private to local authority funding. The initial concern was that a move to another care home would resist but a converted response by the staff at Hartismere Place in co-operation
with social services, allowing an agreement to be reached that overcame what would have been a distressing experience for the resident.
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Review from Peggy H (Wife of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am grateful for help and care given to my husband while in your care. This includes staff care to him
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Hartismere Place is calculated as follows: ( (280 Excellents x 5) + (57 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 341 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Claire

Claire Martin

Job Title: Home Manager Joined: 2022

I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up. 


I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  


I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 


Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service - more info.