
All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)



Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.
The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...
Care Provided by Hartismere Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hartismere Place for full pricing details and T&Cs.
Contact Hartismere Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Rebecca Calver(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hartismere Place Reviews (140)
Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years.
Over all time Hartismere Place has 140 reviews.
I think the activities are excellent and it is lovely to see residents going out in the minibus for trips and lunches out.
The majority of staff are friendly and it is nice to see them speak to the residents, not just attend to their needs.
It was disappointing to see so many unfamiliar carers in 'Oak' this month, dementia residents need familiar faces not lots of changes/temp staff.
We’re grateful for your feedback and are delighted with the positive comments around our activities and trips out. Regarding your comments on our team, we use a key core team on Oak suite, so that residents see familiar faces every day. We also rotate staff through the unit as part of their...
My sister and I have been more than pleased with the excellent standard of care and compassion received by my father during his stay and to us when visiting the home. Nothing was ever to much trouble, lots of lovely friendly staff made us all feel like it was home from home for our dad. This was just respite care but dad is very happy to return again when we next need some respite. We all thoroughly recommend Hartismere Place.
My mum receives excellent care at Hartismere Place. She has been a resident there for over two years and I can honestly say that I am very pleased with how she has been looked after. The staff have all been wonderful to mum, from the care staff to the cleaners, the activity ladies and the kitchen staff. The home has a lovely relaxed feeling, it is more like a very nice boutique hotel with a coffee shop, hairdressers, general shop and small dining rooms. The food is very good indeed, my mum is quite picky and she really enjoys her meals.
Management of the home has also improved in the last 8 months, it feels to me that the staff are valued as well as the residents which is as it should be.
All in all, I am very happy with my mum's care - we are very lucky that we can relax in the knowledge that mum is in a safe and happy place.
I love this home and I am well looked after and the people are very good.
Staff and carers are always helpful. The food, in my opinion, is very good. The bedrooms are very comfortable and clean.
I am very pleased with the care home. The staff are very welcoming and helpful. My mum settled very quickly.
My Mother has been here for 2 weeks on respite care. I am so impressed with the quality of care, friendliness of staff and the superb facilities. My Mother is very happy here and is now a full-time resident.
I have been delighted with the care my father has received during his stay. The staff are always quick to respond to his needs with kindness, respect and good humour, which is much appreciated.
My 96 year old mother has recently had respite care at Hartismere Place for the second time. She went back willingly and this time was more settled and very positive about the experience, despite having to be on the upper floor and the occasional minor problem. She is willing to go again which is very positive for someone who cherishes her privacy and dislikes communal life. She says that the staff have been kind and helpful.
I am very grateful to all the staff at Hartismere Place for making my husband's stay here so pleasant. It has been an enormous help to us as a family to know that he is being so well looked after by such kind and caring staff.
Staff excellent and helpful, keep active and have my independence and group activities and meet fellow residents along with friends and family, meaning lifestyles, along with group exercise sessions involving stimulations and entertainment, also the cinema and films.
I am especially grateful for the end of life care you selflessly gave her until the end. I am so appreciative of the fact you allowed her to die in her own bed as she would have so wanted. Once again my grateful thanks.
My mother has been living at Hartismere Care Home as part of a rehabilitation program after suffering drug withdrawal (hospital withdrew her Parkinsons drugs in error) and continual urine infections. Her recovery here has been remarkable. She now enjoys life and her day to day care has given her a lease of life she has never had - which is to be cared for rather than her caring for her family. I've never known her so happy and content!
We checked a number of care homes before selecting this unit. It is 2 years old and built over 3 floors, bright and airy with good access to the property and gardens. The care is provided by a combination of attention by trained nurses, carers, visiting GPs and paramedical staff, as well as hairdressers, chiropodist etc and the treatment is of the highest standard. The concept of care is using a 'family' grouping and staff and patients are encouraged to mix together with visitors to provide a superb standard of care which we assessed as unsurpassed in the area. This care home is really worth considering!
Everyone at Hartismere Place went out of their way to make my mother comfortable but also made me feel so welcome when I visited. I could not recommend them highly enough. Thank you.
I find Hartismere Place staff very welcoming, they are so friendly and very good to all the residents, each and every one of them.
The staff are always friendly and helpful and there are always plenty of activities going on. The coffee shop is very bright.
The carers in the home show endless patience with all residents but especially for those with dementia. They are treated with dignity and respect and their every need catered for.
The home is well run with enjoyable meals and events arranged for the residents are varied and enjoyable. Designed to stimulate as much as possible. The cheerfulness of the staff make this a happy home.
I find everything perfect. The carers are excellent, as they should be. They could not be kinder or more helpful. The home is very clean and tidy.
There is a lovely atmosphere in Hartismere Place. All the staff are always smiling and welcoming. Everyone is so helpful and friendly, cleaners, kitchen staff, carers and office staff, nothing is too much trouble. Dad has been welcomed into the Hartismere Place family and has settled into his comfortable room. He appreciates having some of his furniture and his own television in his room and he loves sitting out on his patio and being wheeled around the gardens. There is always a peaceful spot to be found but also plenty to do thanks to the activities manager and the carers. Dad says "he couldn't be in a better place"
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hartismere Place.
Meet the Team (1)

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I
I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.
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