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Hartismere Place

Castleton Way, Eye, Suffolk IP23 7DD
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All the staff are very friendly, caring and approachable. They are always bright and cheerfulJ C(Daughter of Resident/Service User)
Hartismere Place, Eye
Hartismere Place, Eye
Hartismere Place, Eye

Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities,...  

Care Provided by Hartismere Place

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,624From £1,827
Residential Dementia CareFrom £1,719From £1,933
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Hartismere Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rebecca Calver(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Hartismere Place Reviews (140)

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9.8

Hartismere Place has a Review Score of 9.8 (9.811) out of 10, based on 24 reviews in the last 2 years. Over all time Hartismere Place has 140 reviews.

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Review from E F (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card
Overall Experience

I think the activities are excellent and it is lovely to see residents going out in the minibus for trips and lunches out.

The majority of staff are friendly and it is nice to see them speak to the residents, not just attend to their needs.

It was disappointing to see so many unfamiliar carers in 'Oak' this month, dementia residents need familiar faces not lots of changes/temp staff.

Reply from Amy Wilson, AD at Hartismere Place

We’re grateful for your feedback and are delighted with the positive comments around our activities and trips out. Regarding your comments on our team, we use a key core team on Oak suite, so that residents see familiar faces every day. We also rotate staff through the unit as part of their...  

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Review from Rosie R (Daughter of Resident) published on 28 June 2018 Submitted via Website
Overall Experience

My sister and I have been more than pleased with the excellent standard of care and compassion received by my father during his stay and to us when visiting the home. Nothing was ever to much trouble, lots of lovely friendly staff made us all feel like it was home from home for our dad. This was just respite care but dad is very happy to return again when we next need some respite. We all thoroughly recommend Hartismere Place.

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Review from Wendy C (Daughter of Resident) published on 14 June 2018 Submitted via Website
Overall Experience

My mum receives excellent care at Hartismere Place. She has been a resident there for over two years and I can honestly say that I am very pleased with how she has been looked after. The staff have all been wonderful to mum, from the care staff to the cleaners, the activity ladies and the kitchen staff. The home has a lovely relaxed feeling, it is more like a very nice boutique hotel with a coffee shop, hairdressers, general shop and small dining rooms. The food is very good indeed, my mum is quite picky and she really enjoys her meals.

Management of the home has also improved in the last 8 months, it feels to me that the staff are valued as well as the residents which is as it should be.

All in all, I am very happy with my mum's care - we are very lucky that we can relax in the knowledge that mum is in a safe and happy place.

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Review from Gwendoline M (Resident / Service User) published on 30 May 2018 Submitted via Postal Card
Overall Experience

I love this home and I am well looked after and the people are very good.

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Review from Stella S (Resident / Service User) published on 30 May 2018 Submitted via Postal Card
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Staff and carers are always helpful. The food, in my opinion, is very good. The bedrooms are very comfortable and clean.

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Review from Janina H (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card
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I am very pleased with the care home. The staff are very welcoming and helpful. My mum settled very quickly.

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Review from Kevin H (Son of Resident) published on 15 May 2018 Submitted via Postal Card
Overall Experience

My Mother has been here for 2 weeks on respite care. I am so impressed with the quality of care, friendliness of staff and the superb facilities. My Mother is very happy here and is now a full-time resident.

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Review from Kim S (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card
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I have been delighted with the care my father has received during his stay. The staff are always quick to respond to his needs with kindness, respect and good humour, which is much appreciated.

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Review from Heather B (Daughter of Resident) published on 1 May 2018 Submitted via Website
Overall Experience

My 96 year old mother has recently had respite care at Hartismere Place for the second time. She went back willingly and this time was more settled and very positive about the experience, despite having to be on the upper floor and the occasional minor problem. She is willing to go again which is very positive for someone who cherishes her privacy and dislikes communal life. She says that the staff have been kind and helpful.

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Review from Kathleen S (Wife of Resident) published on 3 April 2018 Submitted via Postal Card
Overall Experience

I am very grateful to all the staff at Hartismere Place for making my husband's stay here so pleasant. It has been an enormous help to us as a family to know that he is being so well looked after by such kind and caring staff.

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Review from Anthony W (Resident / Service User) published on 27 March 2018 Submitted via Postal Card
Overall Experience

Staff excellent and helpful, keep active and have my independence and group activities and meet fellow residents along with friends and family, meaning lifestyles, along with group exercise sessions involving stimulations and entertainment, also the cinema and films.

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Review from Jean M (Resident / Service User) published on 2 March 2018 Submitted via Postal Card
Overall Experience
I wish to express my sincere thanks and gratitude to all the staff on Oak Wing you showed respect, encouragement, understanding and empathy towards my mother for one and a half years prior to her death last week.

I am especially grateful for the end of life care you selflessly gave her until the end. I am so appreciative of the fact you allowed her to die in her own bed as she would have so wanted. Once again my grateful thanks.

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Review from Jackie B (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card
Overall Experience

My mother has been living at Hartismere Care Home as part of a rehabilitation program after suffering drug withdrawal (hospital withdrew her Parkinsons drugs in error) and continual urine infections. Her recovery here has been remarkable. She now enjoys life and her day to day care has given her a lease of life she has never had - which is to be cared for rather than her caring for her family. I've never known her so happy and content!

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Review from Ian B (Son-in-law of Resident) published on 19 December 2017 Submitted via Postal Card
Overall Experience

We checked a number of care homes before selecting this unit. It is 2 years old and built over 3 floors, bright and airy with good access to the property and gardens. The care is provided by a combination of attention by trained nurses, carers, visiting GPs and paramedical staff, as well as hairdressers, chiropodist etc and the treatment is of the highest standard. The concept of care is using a 'family' grouping and staff and patients are encouraged to mix together with visitors to provide a superb standard of care which we assessed as unsurpassed in the area. This care home is really worth considering!

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Review from Lisa (Daughter of Resident) published on 7 November 2017 Submitted via Website
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Everyone at Hartismere Place went out of their way to make my mother comfortable but also made me feel so welcome when I visited. I could not recommend them highly enough. Thank you.

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Review from Oliver G (Friend of Resident) published on 24 October 2017 Submitted via Postal Card
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I find Hartismere Place staff very welcoming, they are so friendly and very good to all the residents, each and every one of them.

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Review from Alison V (Friend of Resident) published on 19 September 2017 Submitted via Postal Card
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The staff are always friendly and helpful and there are always plenty of activities going on. The coffee shop is very bright.

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Review from D C (Wife of Resident) published on 19 September 2017 Submitted via Postal Card
Overall Experience

The carers in the home show endless patience with all residents but especially for those with dementia. They are treated with dignity and respect and their every need catered for.

The home is well run with enjoyable meals and events arranged for the residents are varied and enjoyable. Designed to stimulate as much as possible. The cheerfulness of the staff make this a happy home.

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Review from Carl B (Resident / Service User) published on 19 September 2017 Submitted via Postal Card
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I find everything perfect. The carers are excellent, as they should be. They could not be kinder or more helpful. The home is very clean and tidy.

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Review from J B (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card
Overall Experience

There is a lovely atmosphere in Hartismere Place. All the staff are always smiling and welcoming. Everyone is so helpful and friendly, cleaners, kitchen staff, carers and office staff, nothing is too much trouble. Dad has been welcomed into the Hartismere Place family and has settled into his comfortable room. He appreciates having some of his furniture and his own television in his room and he loves sitting out on his patio and being wheeled around the gardens. There is always a peaceful spot to be found but also plenty to do thanks to the activities manager and the carers. Dad says "he couldn't be in a better place"

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 February 2020
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Hartismere Place.

Awards / Recognitions (121)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Rebecca Calver
Rebecca CalverJob Title:Home Manager

I’ve been with Care UK since December 2012. I actually transferred from working for Suffolk County Council when the home I was in was taken over by Care UK. I liked the values and support network that Care UK provides. I

I love seeing the differences – large and small – that our team makes to residents’ lives simply by building up relationships with them and their families. Each of us takes huge pride in making Hartismere Place a caring and supportive home with a family atmosphere, and I think it shows.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartismere Place to verify any information. View our terms and conditions. Hartismere Place has an Enhanced Service -more info.