
This is an excellent care home, the staff are brilliant, the food is brilliantLynn W(Daughter of Resident/Service User)

The housekeepers keep the home spotless, the kitchen staff friendly and always engage wellLouise H(Daughter of Resident/Service User)

The management and staff are wonderful - caring, patient, kind and treat residents with respectTracey K(Daughter of Resident/Service User)

This is an excellent care home, the staff are brilliant, the food is brilliantLynn W(Daughter of Resident/Service User)

The housekeepers keep the home spotless, the kitchen staff friendly and always engage wellLouise H(Daughter of Resident/Service User)

The management and staff are wonderful - caring, patient, kind and treat residents with respectTracey K(Daughter of Resident/Service User)

The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire.
The home offers excellent facilities with fully-refurbished living rooms, communal rooms and dining area finished to the highest standard. There are 47 luxury bedrooms each with their own amenities and TV/DVD player.
With experienced and fully trained staff, along with a dementia friendly setting, The Place Up Hanley care home specialises in catering for...
Care Provided by The Place Up Hanley Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Place Up Hanley Ltd for full pricing details and T&Cs.
Contact The Place Up Hanley Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Safe Harbor
- Private Owned
Person in charge
- Lisa Bibby (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
- Number of floors: 1
Room Information
- Single Rooms (47)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (6)
Visiting
- If wishing to visit The Place Up Hanley, visitors may wish to call ahead. However, no appointment is necessary. The main entrance can be found to the rear of the sensory garden. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to The Place Up Hanley's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.
Parking
- There are free on-site car parking facilities which are located just off Wooliscroft Road.
The Place Up Hanley Ltd Reviews (65)
The Place Up Hanley Ltd has a Review Score of 8.9 (8.876) out of 10, based on 8 reviews in the last 2 years.
Over all time The Place Up Hanley Ltd has 65 reviews.
My Mum has been at the Place Up Hanley for 2 years. I can not fault the care, compassion and friendship shown to my Mum and myself. I wouldn't want her to be anywhere else
Thank you so much for your lovely review. We're delighted to hear that your Mum has received such compassionate care and that you have both felt supported and welcomed. It means a great deal to our team to know that you wouldn't want her anywhere else.
my grandad seems happy and well looked after
Thank you for taking the time to leave your review. We are delighted to hear that your grandad is happy and feels well looked after. Your feedback is greatly appreciated, and we will be sure to share your kind words with the team.
I am happy with the care my dad gets he seems happy so im happy
Thank you for your kind review. We are so pleased to hear that your dad is happy and that you are pleased with the care he receives. Your lovely feedback means a great deal to our team, and we appreciate your support.
When I first arrived, I was at my lowest point to where I am now is down to the amazing staff. The level of care and support have been outstanding. The staff have shown me dignity, love and understanding. The security and all the care when I needed it the most and I will be forever grateful
What lovely comments which we weill share with the team, thank you ;o)
My mum Elaine came in for a week's rest bite. My mum was treated amazingly by all the staff nothing was to.much trouble for them everywhere was spotless I would not hesitate to put mum back in there wen the time is right it is loverly knowing that she was safe looked after the food was amazing the cleaners were amazing the managers and staff all amazing .After a week my mum was a different person doing stuff she used to do .I myself sat and watched staff with others they were amazing .this home is amazing and I give it my highest praise .so all of you wonderfull staff hold your heads up high because you are just amazing thank you so much
Thank you so much for your wonderful review. We are delighted o hear that you had such a positive experience and that our team met your expectations across all areas of care. Your kind works mean a great deal to us and will be shared with our team, who work hard everyday to provide a safe,...
All the staff at The Place up Hanley are kind, considerate and helpful. They keep you up to date with the health and any issues in relation to your loved one. There are plenty of activities available and good choice of food. The care home is nice and bright and homely.
Thank you for taking the time to share such positive feedback. It is greatly appreciated by the team.
Being a former RGN nurse who has working in nursing, this is one of the nicest I have been in. The staff are good and very helpful, it is very different being a resident to being a healthcare professional. Anything you need is provided for and explained in a helpful manner. Meals and entertainment is very good.
Such a welcoming place! From the first time, we contacted The Place and helped to settle my brother in, all the staff have been helpful and welcoming. Needless to say, the facilities and activities are good and varied, so like every day is safe, comfortable and with plenty to be involved in if a resident needs them. Very pleased with all that is offered and the standard of care.
The staff are really friendly, approachable and deliver excellent care with such compassion. The home is well-led, has great facilities and nothing is too much trouble for the team. Everywhere is so clean and the environment is comfortable. Thanks for everything you do for my mum.
It's very good here.
This is a brilliant place to be taken care of. The staff are absolutely brilliant. I have no complaints at all, the staff including domestics are great, helpful, caring and supportive. The activity coordinator is also wonderful.
Thank you for such positive comments. Its really wonderful coming from a current resident of ours.
I think it's a great place to live.
Thank you so much for a really wonderful review. It means a lot coming from a current resident, and someone who has been with us since 2022.
Overall, the home and staff are really good. Very helpful. Nothing is too much trouble. Lovely home.
Thank you for your lovely comments, we try to improve on the areas which you feel aren't reaching the five-star mark.
I am very happy for my son to be here. The staff are great with him, and I know he will be looked after. Many thanks to all the staff for all the care they given to him.
Thank you so much for your lovely comments. We have taken on board your feedback, and we have developed a new activities programme which has more things we hope your son will engage with.
From day one we knew the right decision had been made she settled in very well over the next months,
Her health deteriorated so her care needs changed. I feel that the staff are meeting my aunt's needs to the best of their ability she is well cared for and happy and we as a family are kept up to date on any changes as and when required. When I visit the home I always feel welcome and made comfortable by the staff. If I had any issues I feel confident that I could approach the management/ staff and these would be dealt with. Keep up the good work you do well in a very challenging environment.
Thank you for your positive feedback, it has been a pleasure caring for your Aunt.
The main care staff are lovely and caring but the management cannot handle complaints adequately. Residents wander around the home alone, unsupervised, often in a distressed state or confused and the staff are nowhere to be seen. There is often a strong smell of urine in the corridors. Cleaning staff do not know how to clean properly. Residents enter other residents' bedrooms freely and often verbally abuse innocent residents - no staff presence. When too many complaints are made management removes residents from facilities such as en-suite rooms as 'punishment'
Thank you for positive feedback in relation to the care team. However, some of your other comments are inaccurate and misleading. The reason why the resident in question was given notice, was due to the ongoing and repeated instances of aggression directed towards staff by the relatives. Management...
The staff was difficult to find (couldn't find staff). Residents wandering corridors. The corridors were clean (but smelled of urine). The room was clean but stuffy and messy (the resident was not aided in keeping the room tidy as things in strange places were not put away properly). Access to any rooms (all unlocked) residents in any room are free to wander into all rooms! No visible cleaning rotas or resident shower rota (not able to say when the resident was last fully bathed) - no en-suite shower or toilet) public toilet small/cramped - no access for frame or wheelchair and very smelly with a wet floor!) Faulty entrance/exit door. The staff I had contact with were pleasant and helpful.
After spending 2 months in the care of the staff at the place. It was my decision to ask if I could still visit and possibly help out in any way I can with activities and getting food/drinks for my friends who are residents.
Thank you for your lovely feedback, Roy. It is always a pleasure seeing you when you return to our home to visit each week and join us for lunch and some activities.
Amazing care home, care staff are lovely and welcoming all the time and nothing is too much bother for them. Managers seem really considerate and accommodating. My uncle is very settled here and feels happy and safe. Definitely made the right choice of placement here. Thank you to you all, you bring a smile to my face every time I visit after a hard day at work.
Kind Regards
Anita Hopkins
My grandmother moved into your home during COVID and although it was a very difficult time the staff there made us feel at ease and kept us updated on her care. Initially, only window visits were allowed until you had a room converted to accommodate inside visits in a pod-like room to keep our relatives safe. This was of great benefit to my family and we appreciated all the help that we received in those initial months from the lady on the front desk and the Deputy Manager.
Her carer always kept us updated on my nans care and this really reassured us that we had made the right decision. Although nan is no longer with us we know that the last 2.5 years of her life were made all the better for the care that your staff gave to her from day one to the very end. It has taken a while for me to do this due to a lot of personal loss around the time of losing my nan but I felt that I needed to reach out to say that the above-mentioned staff are a real asset to your company.
We are so grateful you have taken time out to submit a review for the home after such a sad time in your life. We really appreciate your very kind words and I will pass on your thoughts to the staff here at The Place Up Hanley. It was so lovely to hear the lengths staff went to during this period...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 June 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Place Up Hanley Ltd.
There are no upcoming events for The Place Up Hanley Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Place Up Hanley Ltd.
Accreditations
There are no accreditations posted yet for The Place Up Hanley Ltd.
Meet the Team (1)

Our registered Manager is Daniel (Dan) Feneysey
Dan started in care as a care assistant and has worked through various roles and climbed the ranks to the position of CQC Registered Manager. This has given Dan a first-hand knowledge of all roles so he can understand and empathise with the team and he can navigate through challenges. As part of Dan’s experience he has worked as deputy in an outstanding rated service so knows what is needed to drive forward and maintain standards in care. Dan studied graphic design at college which is where his enthusiasm for innovation and problem solving comes from, His qualifications are a Level 2 & 3 in health and Social care and a Level 3 & 5 in leadership and Management
Within Dan’s Management experience he has worked with a team to improve standards to a rating of ‘Good’ in all areas rated by CQC. He has also been the manager to two care homes at the same time one in Birmingham and One in Stoke-on-Trent.
Dan has worked over 5 counties and has built some excellent relationships with commissioners, regulatory body's representatives and built his own reputation when leading homes to maintain excellent ratings. His friendly approachable character, professionalism and passion ensures the rights of people he supports are upheld. Dan believes very much on empowering people who live in the service and ensures services are person centred and adapted as people’s needs change.
Dan is a nurturing leader supporting personal development and growth with his team and encouraging of their own achievements and advancing in their careers which is mirrored by the group as a whole. As our Registered Manager, Dan likes to ensure that residents are treated with respect and their wishes and voices heard. He ensures that everyone within the team understands that they work to support people in their home so upholds the dignity and respect for individuals accessing the support.
Frequently Asked Questions about The Place Up Hanley Ltd
What types of Care is The Place Up Hanley Ltd registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Place Up Hanley Ltd have?
There are 47 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Place Up Hanley Ltd?
Own Furniture if required, Close to Local shops, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Place Up Hanley Ltd to the centre of Stoke-on-Trent?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
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