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The Place Up Hanley Ltd

Wooliscroft Road, Bucknall, Stoke-on-Trent, Staffordshire ST2 9HP
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This is an excellent care home, the staff are brilliant, the food is brilliantLynn W(Daughter of Resident/Service User)
The Place Up Hanley Ltd, Stoke-on-Trent
The housekeepers keep the home spotless, the kitchen staff friendly and always engage wellLouise H(Daughter of Resident/Service User)
The Place Up Hanley Ltd, Stoke-on-Trent
The management and staff are wonderful - caring, patient, kind and treat residents with respectTracey K(Daughter of Resident/Service User)
The Place Up Hanley Ltd, Stoke-on-Trent

The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire.

The home offers excellent facilities with fully-refurbished living rooms, communal rooms and dining area finished to the highest standard. There are 47 luxury bedrooms each with their own amenities and TV/DVD player.

With experienced and fully trained staff, along with a dementia friendly setting, The Place Up Hanley care home specialises in catering for...  

Care Provided by The Place Up Hanley Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,080 - £1,350£1,080 - £1,350
Residential Dementia Care£1,080 - £1,350£1,080 - £1,350

Contact The Place Up Hanley Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Bibby (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • If wishing to visit The Place Up Hanley, visitors may wish to call ahead. However, no appointment is necessary. The main entrance can be found to the rear of the sensory garden. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to The Place Up Hanley's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • There are free on-site car parking facilities which are located just off Wooliscroft Road.

The Place Up Hanley Ltd Reviews (65)

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8.9

The Place Up Hanley Ltd has a Review Score of 8.9 (8.876) out of 10, based on 8 reviews in the last 2 years. Over all time The Place Up Hanley Ltd has 65 reviews.

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Review from Barbara (Wife of Resident) published on 7 July 2016 Submitted via Postal Card
Overall Experience

My husband had been in a care home prior to being moved. We both were far from happy there this having an effect on both of us. Finding The Place was like discovering a "Heaven on earth". All the staff are most attentive. My husband was very well cared for was always clean and comfortable. However there is an issue which is found in hospitals, care home etc which is lacking. Patients are given drinks but no-one is responsible to see that the infirm consumed the liquid which is vital. Why not make The Place worthy of 100.

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Review from Sheila H (Friend of Resident) published on 5 July 2016 Submitted via Postal Card
Overall Experience

A lovely, friendly, welcoming home, always made to feel welcome by everyone. All staff very attentive of everyone's needs, residents and visitors alike.

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Review from SID (Daughter of Resident) published on 9 June 2016 Submitted via Postal Card
Overall Experience

I would prefer that there are more activities for residents, and perhaps for them to be able to be taken out occasionally. Also if they could be taken out into the garden area in the nice weather. The alarm system is also quite noisy, activating regularly. Would be better if perhaps a pager could be given to staff, as the lounge area is quite noisy with the tv on, radio and alarm sounding.

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Review from Carol B (Sister of Resident) published on 27 May 2016 Submitted via Postal Card
Overall Experience

The care and kindness shown to my sister in the short term she has been in your home by the staff and management has been excellent.

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Review from Joan Y (Sister of Resident) published on 25 May 2016 Submitted via Postal Card
Overall Experience
I was extremely impressed by the caring staff, always a smile; the cleanliness of the public rooms, bedrooms and all parts of the establishment. Food standard also was very impressive. I particularly approved of the occupation therapy, just what this type of patient responds to.

Overall, a very nice friendly atmosphere.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 June 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (1)

Daniel Feneysey
Daniel FeneyseyJob Title:Registered ManagerJoined: 2021

Our registered Manager is Daniel (Dan) Feneysey

Dan started in care as a care assistant and has worked through various roles and climbed the ranks to the position of CQC Registered Manager. This has given Dan a first-hand knowledge of all roles so he can understand and empathise with the team and he can navigate through challenges. As part of Dan’s experience he has worked as deputy in an outstanding rated service so knows what is needed to drive forward and maintain standards in care. Dan studied graphic design at college which is where his enthusiasm for innovation and problem solving comes from, His qualifications are a Level 2 & 3 in health and Social care and a Level 3 & 5 in leadership and Management

Within Dan’s Management experience he has worked with a team to improve standards to a rating of ‘Good’ in all areas rated by CQC. He has also been the manager to two care homes at the same time one in Birmingham and One in Stoke-on-Trent.

Dan has worked over 5 counties and has built some excellent relationships with commissioners, regulatory body's representatives and built his own reputation when leading homes to maintain excellent ratings. His friendly approachable character, professionalism and passion ensures the rights of people he supports are upheld. Dan believes very much on empowering people who live in the service and ensures services are person centred and adapted as people’s needs change.

Dan is a nurturing leader supporting personal development and growth with his team and encouraging of their own achievements and advancing in their careers which is mirrored by the group as a whole. As our Registered Manager, Dan likes to ensure that residents are treated with respect and their wishes and voices heard. He ensures that everyone within the team understands that they work to support people in their home so upholds the dignity and respect for individuals accessing the support.

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