Glastonbury Court

Glastonbury Road, Bury St Edmunds IP33 2EX
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9.9 86 Reviews
  • Glastonbury Court, Bury St Edmunds
Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a purpose-built, modern care home in Bury St Edmunds that offers exceptional care. The Suffolk-based home offers a wide range of services for older people, including permanent and respite residential, nursing and dementia care. The team is also respected for their compassionate end-of-life care.

The home has its own hair salon, coffee shop and cinema room, as well as a shop selling everyday essentials. There are also themed areas that residents can explore independently and beautiful landscaped gardens. The team works hard to ensure each day is full of fun and fulfilling experiences with a wealth of activities to get involved in, like entertainment, visits and outings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1867
  • Self-Funded Nursing Dementia Care: from £1957
  • RESPITE Self-Funded Residential Care: from £1627
  • RESPITE Self-Funded Residential Dementia Care: from £1717
  • RESPITE Self-Funded Nursing Care: from £1867
  • RESPITE Self-Funded Nursing Dementia Care: from £1957

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Glastonbury Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ana Mihai (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • On site

Glastonbury Court Reviews (86)

9.9

Glastonbury Court has a Review Score of 9.9 (9.872) out of 10, based on 22 reviews in the last 2 years.
Over all time Glastonbury Court has 86 reviews.

Overall Experience
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Reviewer Connection to Glastonbury Court
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Total of 86, showing 21-40
Review from Kerry A (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had 2 weeks of respite care in Glastonbury Court while I was away, he had never been in a care home before and wasn't keen to go as he likes his own privacy but realised that he was not able to be at home on his own.
As soon as I returned from holiday I went to visit Dad and I was pleasantly
surprised at his reaction to him being there.
He said the staff were all lovely and someone would go to the shop each day and get him a newspaper, he enjoyed the food and he liked the fact that he could stay in his room one day if he wanted but also go to the dining room if he preferred some company another day. His bed was comfy and his room was lovely and warm and my dad loves the heat.
He said he had enjoyed his time there and wasn't in a hurry to get home, he also said that if a time came when he couldn't be at home then he would like to go to Glastonbury Court.
Thank you for looking after him so well.
Reply from Bonnie Hall, Reviews Team at Glastonbury Court

Thank you so much for taking the time to leave us a review.
We are very pleased to hear that Dad enjoyed his stay with us, it was an absolute pleasure to meet him and would welcome him with open arms should he wish to stay again.

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Review from Catherine L (Daughter of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Glastonbury Court Care Home enough. From the moment my Mum and I stepped through the doors, we both knew this was going to be the right choice for her. The staff went above and beyond to ensure Mum's move into Abbey Suite went as smoothly as could be. They took the time to get to
her know and her personal needs. They have always treated her with respect and kindness and nothing is ever too much trouble. There is always an extensive range of activities on offer, most of which Mum gets involved with and tells me how much she enjoys them. The lifestyle team are amazing - I can even see what she’s been doing on Social Media and via the app! She always looks clean and well presented so I know she is being very well looked after.
Thank you Team Glastonbury- I’m so pleased we chose your home for Mum.
Reply from Martha Piper, Reviews Team at Glastonbury Court

Hi Catherine, thank you very much for taking the time to leave us feedback about your experience. At Glastonbury Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review from Jo S (Relative of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My dad spent two weeks in here. Unfortunately, the only bedroom available was upstairs and Dad has dementia, but not too bad. The majority of the staff were superb, well done to everyone. Dad loved the staff very much downstairs but struggled to understand the staff upstairs (overseas staff). The food
was great and every day the staff would assist Dad to go downstairs, which we all were very grateful for this. One night, one of the residents woke dad up looking around his room. I also asked for an alarm mat for the floor as Dad is at high risk of falls, but this never happened. There seemed to be loads of confusion with dad‘s medication, calling us to say they didn’t have some of his medications. These were all brought in with him, sealed boxes with all but one medication that was unavailable, which I brought in separately. The laundry service not satisfactory, lost some laundry and bed linen didn’t appear to be changed during his stay. Very clean everywhere though.
Reply from Samantha Debenham, Reviews Team at Glastonbury Court

We are pleased to hear that your father had a pleasant experience with our staff on the ground floor during his respite stay with us, however we are disappointed to hear of the concerns you've expressed following his stay. Whilst residents are welcome to request their preferred room upon viewing, we cannot guarantee this room will be available once they are ready to move in. In each room we have an ATP (Assisted Technology Point) above the bed, which alerts the staff any time residents move throughout the day or night. The sensor can be directed to the sides of the bed or chair if necessary and allows the staff to respond quickly if it is activated. With every respite stay, it is the responsibility of the resident or family member to ensure they join us with enough medication to last the entirety of their stay. Where residents join us and do not have all the medication needed for their stay, the team will contact relatives to ensure this medication is brought in to meet the resident's needs.

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Review from Sharon G (Daughter of Resident) published on 12 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my Mother is receiving has been amazing, the support, keeping us up to date, the kindness, nothing is too much. We all feel the love my Mum is getting helps us all. There are no battles to getting Mum's care right, it was all in place immediately when she arrived. Thank you, everyone.
Reply from Holly Cole, Reviews Team at Glastonbury Court

Hi Sharon, thank you very much for taking the time to leave us feedback about your experience. We're glad to hear that you're happy with your Mother's care and that the staff are ensuring you're supported as well as your Mother.
Thank you for your kind words.
Many thanks the Care UK team

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Review from P M (Guardian of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The pleasant surroundings make it a pleasure to meet my friend for coffee and a chat. The ambience is cheerful with gorgeous gardens to brighten the soul. My only question has been over clothes and their mysterious disappearance, something which is common to many if not all Care Homes. If this could
be improved my feeling is of somewhere that strives to make the residents valued as individuals and a considerable amount of effort going in to keep them well stimulated.
Reply from Samantha Debenham, Reviews Team at Glastonbury Court

We are so pleased to hear your comments about the pleasant atmosphere at Glastonbury Court. As you mentioned, our team put a great deal of effort into ensuring every resident feels valued and able to live a meaningful and fulfilled lifestyle whilst at Glastonbury Court. Our housekeeping team encourage residents and relatives to label all items of clothing when bringing these into the home, handing them into reception to ensure they are kept track of. We hope that the delivery of our new labelling machine will make this easier for all.

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Review from Ian P (Son of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic service and level of care. My Mum loves it there. There are lots of activities going on and the food is excellent. The staff are all very friendly and are very committed to the residents. They also arrange some lovely trips out.
Reply from Holly Cole, Reviews Team at Glastonbury Court

Hi Ian, thank you very much for taking the time to leave us feedback about your experience.
At Glastonbury Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Ken I (Son of Resident) published on 29 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very pleased with the quality of care Mum is receiving at Glastonbury Court. The team are caring and always on hand to help or explain things to us when we visit.
It is a great relief to the family knowing that Mum is being well cared for and in a safe environment.
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Review from Colin B (Nephew of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always very friendly and helpful our uncle has settled in well.
Home is always very clean looking the residents all seem happy and contented.
There seems to be several activities for residents to participate in if they so wish.
My only concern is that there seems a little problem when washing is
done as items seem to get miss placed which is very frustrating.
Reply from Samantha Debenham, Reviews Team at Glastonbury Court

We are extremely pleased to hear your uncle has settled in well at Glastonbury Court and that you’re pleased with the approach of our kind and welcoming team. Our housekeeping team work hard to ensure the home is cleaned to the highest standard and our lifestyle team works hard to provide an exciting and varied activity plan. We now have a new clothes labelling machine to reduce instances where clothing is misplaced, as we recognise the importance of personal items to residents.

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Review from Beverley Anne P (Friend of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Glastonbury Court - completely understand why this home is rated as outstanding! Well done to all the staff who make this home a wonderful place to live. I have no hesitation in recommending this care home.
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Review from Helen S (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were all worried about putting my dad into a care home, but the transition went more smoothly than anyone expected and he now objects if anyone suggests taking him out for lunch! He takes part in the activities and has found a few like-minded friends that he can chat too. I think it is safe to say
that he is very happy at Glastonbury Court Care Home.
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Review from Mary C (Wife of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so happy with the care here at Glastonbury Court, the day staff are wonderful, so kind and caring, and go above and beyond for all of the residents. They are very respectful of residents and their families and are always willing to listen. Nothing is ever too much trouble. Knowing that
my husband is so well cared for has meant that we can enjoy so much happy quality time together in a peaceful and supportive environment, I couldn't recommend Glastonbury Court enough.
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Review from A R (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place, the staff are amazing, Dad looks a much better colour, is eating well and his hygiene is 100% better now. The staff are so good with not only my Dad but all the family and friends that visit him. They provide 100% peace of mind for us all and 100% amazing care.
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Review from Hannah B (Daughter of Resident) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were both delighted to be given such a good introductory tour of Glastonbury Court and even more delighted to be told that accommodation was actually available for a respite fortnight just when my mother needed it. The staff made everything so simple - from initial payment procedures and
actual admission to final packing up and departure.
My mother benefitted enormously from spending two weeks in your care. I know that she found your staff unanimously cheerful and of course helpful. Medications were all delivered on time and no request, from moving the angles of her pillows to helping her navigate her wheelchair in and out of the lift, was considered too much trouble. Visits to your garden were a special treat and no wonder it won this year's Bury in Bloom Award for Care Home Gardens - such originality and humour! As a family we can't thank you enough for looking after my mother so well. The only trouble is that she misses your excellent food.
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Review from Ian S (Son of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents stayed at several homes in the Bury St Edmunds area for respite periods over 2 years, however Glastonbury Court stood head and shoulders above the others. I therefore can't begin to explain my joy when it was confirmed that they both had permanent care places at Glastonbury Court. The love
and care they have subsequently received by the team is so reassuring along with the warmth given to myself and my family whenever visiting, which we frequently do. Over recent months I have been able to join my father on organised trips to Felixstowe and Lackford Lakes, the type of quality time and excursion I never thought I would be able to experience again during his lifetime. It is only sad that my mother is past having these particular experiences. I could mention so many staff that go above and beyond from carers, activity leaders and office staff but I would be afraid of missing someone out, so a massive heartfelt thanks to you all. You truly are a remarkable team.
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Review from Sabina S (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad went to Glastonbury Court for a two week respite break. He was certainly well looked after, and he very much enjoyed the food! The staff were all wonderful, always giving time to answer questions. I don't think he made full use of the facilities, as two weeks is a very short time to settle in!
I would recommend Glastonbury Court. It's very inviting, with many different places to sit and chat, as well as the beautiful gardens. He will be returning!
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Review from Christopher C (Son of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a serious head injury and hospitalisation Dad went into the Angel Unit with assumed dementia. After a fortnight he was moved to 'end of life' and remained as such for about a month until he died aged 90.
Initially, he was very unsettled and challenging, but they worked really hard with him
and the GP to settle him and make his life as comfortable as possible, especially at the outset. It was clear they really cared above and beyond the call of duty.
It was noticeable how all the staff on the unit made a point of speaking and smiling to/at us every time we visited. The carers/nurses explained what was happening and nothing was too much trouble.
All the staff we came across were remarkable for their care and skill. They certainly made a traumatic situation for the family much easier to bear. We will always be incredibly grateful.
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Review from Ann R (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our very frail elderly parents came to Glastonbury Court initially for a respite stay. Having settled in super well and been made to feel so very welcome, we jointly agreed that they should stay rather than return home, where ‘a nasty accident was waiting to happen!’ What has marked Glastonbury Court
out is the loving care they receive from the excellent and thoughtful carers. They’ve even had a romantic lunch arranged for their 73rd Wedding Anniversary, as well as lots of other little thoughtful touches! Meanwhile, the management and administrative staff have done everything they can to enable the placement for both parents, with the challenge of different funding streams, they consistently go the extra mile to make what needs to happen, happen. Mum and Dad are settled and we are content in the knowledge that they are safe and cared for. Thank you all!
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Review from Kim K (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After taking the difficult decision to move our mother into residential care, my sister and I started the trawl to find a new home for her. What a task, made all the more difficult because we were unable to visit our shortlist of properties due to a mix of Covid regulations and both of us needing to
shield. I believe we were incredibly fortunate to find the lovely Customer Relations team at Care UK in Suffolk. With their care and guidance, we moved our mother into Glastonbury Court in February.
The lovely caregivers worked really hard to ensure she settled in, she has nothing but praise for them and our mum is receiving exemplary care.
There's an amazing range of activities on offer and Mum has really benefitted from being encouraged to take part. She can be very cheeky and it is a joy to see her interacting with the caregivers who seem to magic up time to spend with her. It's a lovely, safe and caring environment and we are grateful to have Mum settled in such a special place.
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Review from Sallie P (Daughter of Resident) published on 1 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The reception staff are very welcoming. My Mum has been well cared for and has settled in, she seems a lot less anxious which is such a comfort. The care staff I’ve spoken to are very polite and knowledgeable, and all questions asked have been answered. The room is nicely presented. I would recommend
Glastonbury Court. Thank you for taking care of my Mum.
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Review from Mary H (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care/support my mother has received since arriving on the 14th of February this year. The senior carers have always been very helpful, all the other carers are friendly and helpful too. My mother did have to be moved to a quieter wing but I was kept informed the whole time and
reassured. She has now settled well. I will always get a call if there is an issue.
Getting the advice from the admin assistant was invaluable really helpful and supportive.
The ladies at reception are always friendly.
I am so happy I chose Glastonbury I know she is getting great care.
She was given a do for her birthday just after arriving which she remembered as being fun, another reason the care and attention is so good. I would recommend Glastonbury Court.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Glastonbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Glastonbury Court is calculated as follows: ( (225 Excellents x 5) + (33 Goods x 4) ) ÷ 258 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Glastonbury Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Ana

Ana Mihai

Job Title: Home Manager Joined: 2022

When I wanted a fresh challenge, I thought I’d explore working for Care UK as I’d heard only positive things about its care ethos and support for its teams. I’m very pleased I did.


I’m passionate about providing the highest standards of care and working with the team to maintain Glastonbury Court’s ‘Outstanding’ CQC rating. Ours is a lovely home to live and work in and it’s a huge privilege to work here and be leading the team. We are always striving for each resident to have a meaningful lifestyle and to fulfil their dreams.


In this role, it’s important to be open and honest, a good listener and treats everyone equally. I enjoy seeing the residents, the team and residents’ families and having a chat and helping to resolve any worries they have.


In my free time, I enjoy spending time with family and friends, cycling, travelling abroad and soaking up the sun.

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