
My father and I are able to relax now that Mum is receiving excellent care at Glastonbury CourtNicky D(Daughter of Resident/Service User)



My father and I are able to relax now that Mum is receiving excellent care at Glastonbury CourtNicky D(Daughter of Resident/Service User)



Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a recently refurbished, purpose-built care home in Bury St Edmunds, offering modern comfort and exceptional care. The Suffolk-based home offers a wide range of services for older people, including permanent and respite residential, nursing and dementia care. The team is also respected for their compassionate end-of-life care.
The newly upgraded home features stylish facilities designed for comfort and enjoyment, including its...
Care Provided by Glastonbury Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Glastonbury Court for full pricing details and T&Cs.
Contact Glastonbury Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Ana Mihai (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- On site
Glastonbury Court Reviews (96)
Glastonbury Court has a Review Score of 9.8 (9.836) out of 10, based on 19 reviews in the last 2 years.
Over all time Glastonbury Court has 96 reviews.
Glastonbury Court is a very well laid out building, with a good array of facilities. I can only comment on Abbey Suite but the shop, the bar, the coffee lounge and kitchen, with coffee and cakes always available and the large extensive safe grounds all work well and are available to residents. The residents are at the forefront of activities from individual crafts to general entertainment. All the staff I have had contact with are kind, caring and considerate and are all very hard working.
Satisfied overall, the staff look after my sister well and she does enjoy the food. She always looks happy and well kept, they just felt a bit slow to make provision for visits during Covid lockdowns, other care homes responded more quickly.
Thank you for taking the time to write a review for Glastonbury Court and for your kind comments and scores. We understand and completely appreciate that this is a very difficult time for all families and residents, however, our priority has always been the safety of residents and therefore we have...
My wife has been in care at Glastonbury Court since 2nd Feb 2017, and throughout that time I have to say she has been extremely well cared for. This is particularly true of the past twelve months when, like everywhere else, the staff have had to adapt to incredible difficulties due to the Covid pandemic. Sadly, of course, I have only been able to see my wife on a handful of occasions during this period and initially it hurt to see that her hair was not as she would normally wear it but I did understand that this was because the hairdressers could not attend the home. When eventually did and she had her hair done she looked as lovely as ever. It didn't go unnoticed that the staff had attempted to keep her hair tidy and for that I am very grateful. Overall, even since she tested positive, I can only marvel at the patience and diligence of all the staff, their friendly attitude and kindness under what must be extremely difficult and sometimes very traumatic times.
Mum has been with you for some time now, and despite the terrible difficulties of the past year she remains happy and settled; which is such a relief for me. Everyone goes above and beyond their job titles to ensure she is well cared for, enjoys her food and is stimulated by her surroundings and activities. We couldn’t have wished for better or more dedicated care.
My wife has very complex issues regarding her advanced dementia. Whilst a number of care homes assessed her, and one accepted her initially on a trial basis, they all rejected. Working with the NHS and hospital looking after her to gain a full understanding of her problems, Glastonbury offered her a trial place. From the very outset, we were extremely pleased with the tranquil and very attentive nature of the home and staff. Over the 8-months that my wife has been there, it has proven to be very calm and friendly. The monitoring systems seem to work well, as does the response from staff when alerted. They continually monitor my wife's health and well-being, and are always able to discuss what she has eaten and had to drink, sugars involved in drinks etc., without needing to refer to the detailed notes they keep. Through the COVID 19 pandemic, they have applied stringent conditions which have kept her safe. I have been very impressed with Glastonbury and would hate to have to move my wife.
Thank you, it was much appreciated.
I’m very pleased with the care my father receives at Glastonbury Court, this is the best place he could have been placed in to meet his needs for both dementia and nursing care. He has improved physically since he moved into the home just over two years ago following a long period of time in hospital. The staff are caring and considerate, the home aims to achieve consistency of staff without falling on the need to use too many agency staff members. It’s reassuring to know that my father has the appropriate care which he requires and gives me peace of mind. The management have an open door and I feel that I am able to discuss any concerns which I may have with them. The nursing team are excellent and know my father very well and inform me if they have any concerns regarding his health.
My Grandfather was at Glastonbury court for just under 2 years, the care he received was outstanding! We always felt reassured he was safe and cares for. His individual needs were always met. The staff were so friendly, kind and caring, not just to my grandfather but to all of his family visiting as well! He was offered 3 hot meals a day and had plenty of snacks in between, the staff always made sure he was hydrated. They catered to his individual needs at all times! If he needed to stay in bed, they would set up safety mats and check on him regularly. As a family, we were always kept up to date with any trips/falls he had, if his condition had changed, and what the doctors said when they came. Glastonbury court was so welcoming to us, and my grandfather, he was always treated with respect. The staff were so patient with him! Glastonbury court offers so many activities suitable for all abilities, from trips out, to gardening and singers coming in to perform!
Highly efficient professional and caring. Food and accommodation first class. I have no hesitation in recommending.
Costs high but all well worth the amount.
A little extra attention to the spiritual needs of some residents would be helpful but I realise the residents have to often rely on outside resources.
The home is always clean and well presented.
There are activities for those that wish to join in.
Sometimes laundry goes missing even though named.
Residents are not always given a choice for teatime.
Breakfast and lunch are good portion meals but teatime can be a bit hit and miss.
On the whole, a great, caring home.
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide, management and overall standard of the home. It is lovely to see that you are extremely likely to recommend Glastonbury Court and think of it as a great home – our teams...
Clean
Would like swim pool!
Not keen on activities (communication)
Nice and warm
Good room
Great care
Polite staff
Thank you for your comments and excellent scores on our dining experience, safety, cleanliness and care. We appreciate all feedback and take residents’ views very seriously on all aspects related to the home. With regards to activities, the lifestyle team support all residents to continue with...
I can rest assured that my mother is being well looked after. The care staff are very good at ensuring the well-being of their residents, sometimes in quite challenging circumstances. Their genuine care and warmth are evident. There is always a really nice vibe when one goes to Glastonbury Court.
My mother is in Glastonbury Court. It is a very good care home. The caring staff that look after her are excellent. The food is very good.
The home is very clean, the food is great and the atmosphere is calm and peaceful.
My son receives very good care and consideration from all concerned. As a family, we cannot speak highly enough of all the current carers and other staff associated with his wellbeing. The 'one to one' chats would be much appreciated and this is not possible with his fellow residents. Thank you for caring.
The staff are very patient, caring and professional and the food seems to be outstanding.
I would recommend this care home to anyone thinking of a relation staying.
All the staff at Glastonbury Court were caring and considerate to both Mums physical and emotional care and supportive to us as family.
Mum has lived at Glastonbury Court for over a year now and it’s a pleasure to see her so happy, we are always made to feel part of the Glastonbury family by the staff.
I would thoroughly recommend this care home to anyone looking to place a loved one in a care home.
My wife was moved upstairs into the nursing suite as her health deteriorated and has been well cared for by the nurses and staff who show kindness and compassion, often in very difficult circumstances.
Thank you all for taking care of my wife and the support you have given both my wife and myself. It is appreciated more than you realize.
Despite his dementia making him very difficult to deal with, my husband has been looked after in an extremely efficient and caring way. All the staff know him by name and understand his problems. He has been very happy during his stay at Glastonbury Court and I have great admiration for the staff and their kindly and caring attitude. I can think of nowhere where he could have been in better hands
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 January 2020Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Glastonbury Court.
Accreditations
There are no accreditations posted yet for Glastonbury Court.
Meet the Team (1)

When I wanted a fresh challenge, I thought I’d explore working for Care UK as I’d heard only positive things about its care ethos and support for its teams. I’m very pleased I did.
I’m passionate about providing the highest standards of care and working with the team to maintain Glastonbury Court’s ‘Outstanding’ CQC rating. Ours is a lovely home to live and work in, and it’s a huge privilege to work here and lead the team. We are always striving for each resident to have a meaningful lifestyle and to fulfil their dreams.
In this role, it’s important to be open and honest, a good listener, and to treat everyone equally. I enjoy seeing the residents, the team and residents’ families and having a chat and helping to resolve any worries they have.
In my free time, I enjoy spending time with family and friends, cycling, travelling abroad and soaking up the sun.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glastonbury Court to verify any information. View our terms and conditions. Glastonbury Court has an Enhanced Service -more info.