
My father and I are able to relax now that Mum is receiving excellent care at Glastonbury CourtNicky D(Daughter of Resident/Service User)



My father and I are able to relax now that Mum is receiving excellent care at Glastonbury CourtNicky D(Daughter of Resident/Service User)



Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a recently refurbished, purpose-built care home in Bury St Edmunds, offering modern comfort and exceptional care. The Suffolk-based home offers a wide range of services for older people, including permanent and respite residential, nursing and dementia care. The team is also respected for their compassionate end-of-life care.
The newly upgraded home features stylish facilities designed for comfort and enjoyment, including its...
Care Provided by Glastonbury Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Glastonbury Court for full pricing details and T&Cs.
Contact Glastonbury Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Ana Mihai (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- On site
Glastonbury Court Reviews (96)
Glastonbury Court has a Review Score of 9.8 (9.836) out of 10, based on 19 reviews in the last 2 years.
Over all time Glastonbury Court has 96 reviews.
We have been so happy with the care here at Glastonbury Court, the day staff are wonderful, so kind and caring, and go above and beyond for all of the residents. They are very respectful of residents and their families and are always willing to listen. Nothing is ever too much trouble. Knowing that my husband is so well cared for has meant that we can enjoy so much happy quality time together in a peaceful and supportive environment, I couldn't recommend Glastonbury Court enough.
Lovely place, the staff are amazing, Dad looks a much better colour, is eating well and his hygiene is 100% better now. The staff are so good with not only my Dad but all the family and friends that visit him. They provide 100% peace of mind for us all and 100% amazing care.
My mother benefitted enormously from spending two weeks in your care. I know that she found your staff unanimously cheerful and of course helpful. Medications were all delivered on time and no request, from moving the angles of her pillows to helping her navigate her wheelchair in and out of the lift, was considered too much trouble. Visits to your garden were a special treat and no wonder it won this year's Bury in Bloom Award for Care Home Gardens - such originality and humour! As a family we can't thank you enough for looking after my mother so well. The only trouble is that she misses your excellent food.
My parents stayed at several homes in the Bury St Edmunds area for respite periods over 2 years, however Glastonbury Court stood head and shoulders above the others. I therefore can't begin to explain my joy when it was confirmed that they both had permanent care places at Glastonbury Court. The love and care they have subsequently received by the team is so reassuring along with the warmth given to myself and my family whenever visiting, which we frequently do. Over recent months I have been able to join my father on organised trips to Felixstowe and Lackford Lakes, the type of quality time and excursion I never thought I would be able to experience again during his lifetime. It is only sad that my mother is past having these particular experiences. I could mention so many staff that go above and beyond from carers, activity leaders and office staff but I would be afraid of missing someone out, so a massive heartfelt thanks to you all. You truly are a remarkable team.
My Dad went to Glastonbury Court for a two week respite break. He was certainly well looked after, and he very much enjoyed the food! The staff were all wonderful, always giving time to answer questions. I don't think he made full use of the facilities, as two weeks is a very short time to settle in! I would recommend Glastonbury Court. It's very inviting, with many different places to sit and chat, as well as the beautiful gardens. He will be returning!
Initially, he was very unsettled and challenging, but they worked really hard with him and the GP to settle him and make his life as comfortable as possible, especially at the outset. It was clear they really cared above and beyond the call of duty.
It was noticeable how all the staff on the unit made a point of speaking and smiling to/at us every time we visited. The carers/nurses explained what was happening and nothing was too much trouble.
All the staff we came across were remarkable for their care and skill. They certainly made a traumatic situation for the family much easier to bear. We will always be incredibly grateful.
Our very frail elderly parents came to Glastonbury Court initially for a respite stay. Having settled in super well and been made to feel so very welcome, we jointly agreed that they should stay rather than return home, where ‘a nasty accident was waiting to happen!’ What has marked Glastonbury Court out is the loving care they receive from the excellent and thoughtful carers. They’ve even had a romantic lunch arranged for their 73rd Wedding Anniversary, as well as lots of other little thoughtful touches! Meanwhile, the management and administrative staff have done everything they can to enable the placement for both parents, with the challenge of different funding streams, they consistently go the extra mile to make what needs to happen, happen. Mum and Dad are settled and we are content in the knowledge that they are safe and cared for. Thank you all!
The lovely caregivers worked really hard to ensure she settled in, she has nothing but praise for them and our mum is receiving exemplary care.
There's an amazing range of activities on offer and Mum has really benefitted from being encouraged to take part. She can be very cheeky and it is a joy to see her interacting with the caregivers who seem to magic up time to spend with her. It's a lovely, safe and caring environment and we are grateful to have Mum settled in such a special place.
The reception staff are very welcoming. My Mum has been well cared for and has settled in, she seems a lot less anxious which is such a comfort. The care staff I’ve spoken to are very polite and knowledgeable, and all questions asked have been answered. The room is nicely presented. I would recommend Glastonbury Court. Thank you for taking care of my Mum.
Getting the advice from the admin assistant was invaluable really helpful and supportive.
The ladies at reception are always friendly.
I am so happy I chose Glastonbury I know she is getting great care.
She was given a do for her birthday just after arriving which she remembered as being fun, another reason the care and attention is so good. I would recommend Glastonbury Court.
The Customer Relations Manager at Glastonbury Court helped sort Mum’s care out so well - stress-free and Mum is being so well looked after.
I consider that the home provided the best available care for my late wife. They were considerate and loving to her and me. I realise that, due to the pandemic, extra effort was made because things were that much more difficult with all the testing and isolation that were necessary to comply with the rules.
The request was met and the staff waited on the doorstep on the day of arrival and her ground floor room, with en-suite, was a welcoming site in her new circumstances. She has been a resident now for 5 months. She has got to know her carers very well who have been friendly, as they have exchanged stories of their lives and the carers have constantly provided the care and needs that her situation demands. Her room is very well set out, the TV is in an ideal spot, furnishing is limited given the overall space but manageable. Covid has restricted all care home actions but well done to administrators and carers.
Having been to many care homes, I would say this one wins on the number and quality of the staff. The rooms are plain and basic, but if you are in bad shape, this is the place for you as you will be well cared for, and they can cope with anything on the Nursing suite. They did manage to lose some of my mother's clothing temporarily but offered to pay for a replacement. I would certainly use it again for respite; it's a great resource.
I arranged a fortnight's respite for my father-in-law recently. The process was easy enough, and the staff were extremely helpful with arranging this. They explained the process very well. I knew my father-in-law would be in good hands, and I knew I could call anytime if I had any concerns. Very pleased with his care for that fortnight, and would not hesitate in using the services at Glastonbury Court again.
We have moved my father to Glastonbury Court from his previous very good care home as they weren't able to offer nursing care. The decision was made easy by the fact that we have yet to hear anyone say anything other than Glastonbury Court is extremely good and working in the same town I have come across a lot of people with knowledge of the place. The transfer process was smooth, efficient, and comprehensive even during covid times, with online meetings and tours with all bases covered, every question answered. Dad has settled in very well even under the awkward conditions that prevail. Communications have been very good, both routine and non-routine keeping us up to date with dad's situation.
Our elderly relative had been receiving care 3 times a day in her own home. She was adamant that she would never leave that environment. Because she has dementia we were beginning to feel that she was unsafe when the carers weren't with her and particularly at night. After several occasions when she called an ambulance unnecessarily we decided to trial a short stay at a residential care home. We had experience of Glastonbury Court and felt that the care there would suit our relative. How amazed we were when the person who had insisted that she would never leave home settled in remarkably quickly. She loves her room and the company. She loves the food and the feeling that she is in a hotel and being looked after. From our perspective, although visiting has been difficult we know her friends and relatives are able to phone her regularly and the staff are always on hand to update us if any problems arise. All in all, it has been a very satisfactory transition and our minds are at rest.
I felt reassured taking Dad to Glastonbury Court. He had previously attended a care home for both Day Care and respite before and I've always been satisfied. I was very nervous and felt guilty for leaving him for a month.
We would like to express our most sincere and heartfelt appreciation to everyone at Glastonbury Court, especially the staff on Abbey Suite for their devotion and brilliant care afforded to my father over the last year. It has meant so much to us knowing you were all there for him and looking after him so very well. Then during these most difficult times that we found ourselves in, it was such a comfort to us and we really do appreciate everyone’s exceptional hard work, patience and compassion. Always finding the time to keep us informed of all that was happening with him. First impressions really do count and from the day we first came to look around Glastonbury Court to Dad’s last we could not have asked for a more dedicated and caring environment for him. It is clearly a happy place for the residents and a very reassuring one for their relatives - so thank you all so much.
Glastonbury Court’s team helped me to make sure that Dad’s room had all of his home comforts and favourite things in place ready for his move, and really made it home for him. The staff are delightful, very caring and genuinely fond of and interested in the residents. My Dad has a good social life at Glastonbury Court, even during lockdown, with lots of activities going on. I’ve been so glad to be able to have lots of zoom calls and window visits with Dad; the team have really done their best in very difficult circumstances, and always with a smile.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 January 2020Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Glastonbury Court.
Accreditations
There are no accreditations posted yet for Glastonbury Court.
Meet the Team (1)

When I wanted a fresh challenge, I thought I’d explore working for Care UK as I’d heard only positive things about its care ethos and support for its teams. I’m very pleased I did.
I’m passionate about providing the highest standards of care and working with the team to maintain Glastonbury Court’s ‘Outstanding’ CQC rating. Ours is a lovely home to live and work in, and it’s a huge privilege to work here and lead the team. We are always striving for each resident to have a meaningful lifestyle and to fulfil their dreams.
In this role, it’s important to be open and honest, a good listener, and to treat everyone equally. I enjoy seeing the residents, the team and residents’ families and having a chat and helping to resolve any worries they have.
In my free time, I enjoy spending time with family and friends, cycling, travelling abroad and soaking up the sun.
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