Glastonbury Court

Glastonbury Road, Bury St Edmunds IP33 2EX
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9.9 86 Reviews
  • Glastonbury Court, Bury St Edmunds
Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a purpose-built, modern care home in Bury St Edmunds that offers exceptional care. The Suffolk-based home offers a wide range of services for older people, including permanent and respite residential, nursing and dementia care. The team is also respected for their compassionate end-of-life care.

The home has its own hair salon, coffee shop and cinema room, as well as a shop selling everyday essentials. There are also themed areas that residents can explore independently and beautiful landscaped gardens. The team works hard to ensure each day is full of fun and fulfilling experiences with a wealth of activities to get involved in, like entertainment, visits and outings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1867
  • Self-Funded Nursing Dementia Care: from £1957
  • RESPITE Self-Funded Residential Care: from £1627
  • RESPITE Self-Funded Residential Dementia Care: from £1717
  • RESPITE Self-Funded Nursing Care: from £1867
  • RESPITE Self-Funded Nursing Dementia Care: from £1957

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Glastonbury Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ana Mihai (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • On site

Glastonbury Court Reviews (86)

9.9

Glastonbury Court has a Review Score of 9.9 (9.872) out of 10, based on 22 reviews in the last 2 years.
Over all time Glastonbury Court has 86 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Glastonbury Court
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Review from Nick G (Son of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a fall on New Years Eve 2021 and broke her hip. Mum’s caring needs afterwards were more than her residential home could cater for and we needed to find alternative care.
The Customer Relations Manager at Glastonbury Court helped sort Mum’s care out so well - stress-free and Mum is being
so well looked after.
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Review from John T (Husband of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I consider that the home provided the best available care for my late wife. They were considerate and loving to her and me. I realise that, due to the pandemic, extra effort was made because things were that much more difficult with all the testing and isolation that were necessary to comply with the
rules.
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Review from John C (Son of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's physical immobility commenced in March 2021 and after an initial time in another care home, her desire was to move to where her personal needs, uppermost being en-suite facilities, would be available. Initial exchanges with the administration member of staff were handled in detail including
my walk around the building during difficult Covid restrictions.
The request was met and the staff waited on the doorstep on the day of arrival and her ground floor room, with en-suite, was a welcoming site in her new circumstances. She has been a resident now for 5 months. She has got to know her carers very well who have been friendly, as they have exchanged stories of their lives and the carers have constantly provided the care and needs that her situation demands. Her room is very well set out, the TV is in an ideal spot, furnishing is limited given the overall space but manageable. Covid has restricted all care home actions but well done to administrators and carers.
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Review from D G (Son of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent two weeks respite on the Nursing Suite and was well looked after by the staff, who also managed to get rid of the swelling in her ankles, which she had, had for months before. The staff are very caring and attentive, and there is a lot of them per resident, which does make a difference.
For instance, there was somebody with my mother when she was about to fall down, and caught her, which would not have happened in a place with very few staff on duty.
Having been to many care homes, I would say this one wins on the number and quality of the staff. The rooms are plain and basic, but if you are in bad shape, this is the place for you as you will be well cared for, and they can cope with anything on the Nursing suite. They did manage to lose some of my mother's clothing temporarily but offered to pay for a replacement. I would certainly use it again for respite; it's a great resource.
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Review from Wayne M (Son-in-law of Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I arranged a fortnight's respite for my father-in-law recently. The process was easy enough, and the staff were extremely helpful with arranging this. They explained the process very well. I knew my father-in-law would be in good hands, and I knew I could call anytime if I had any concerns. Very pleased
with his care for that fortnight, and would not hesitate in using the services at Glastonbury Court again.
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Review from David R (Son of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have moved my father to Glastonbury Court from his previous very good care home as they weren't able to offer nursing care. The decision was made easy by the fact that we have yet to hear anyone say anything other than Glastonbury Court is extremely good and working in the same town I have come across
a lot of people with knowledge of the place. The transfer process was smooth, efficient, and comprehensive even during covid times, with online meetings and tours with all bases covered, every question answered. Dad has settled in very well even under the awkward conditions that prevail. Communications have been very good, both routine and non-routine keeping us up to date with dad's situation.
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Review from Glynis B (Relative of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our elderly relative had been receiving care 3 times a day in her own home. She was adamant that she would never leave that environment. Because she has dementia we were beginning to feel that she was unsafe when the carers weren't with her and particularly at night. After several occasions when she
called an ambulance unnecessarily we decided to trial a short stay at a residential care home. We had experience of Glastonbury Court and felt that the care there would suit our relative. How amazed we were when the person who had insisted that she would never leave home settled in remarkably quickly. She loves her room and the company. She loves the food and the feeling that she is in a hotel and being looked after. From our perspective, although visiting has been difficult we know her friends and relatives are able to phone her regularly and the staff are always on hand to update us if any problems arise. All in all, it has been a very satisfactory transition and our minds are at rest.
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Review from Janice R (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt reassured taking Dad to Glastonbury Court. He had previously attended a care home for both Day Care and respite before and I've always been satisfied. I was very nervous and felt guilty for leaving him for a month.
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Review from Janet (Daughter of Resident) published on 25 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to express our most sincere and heartfelt appreciation to everyone at Glastonbury Court, especially the staff on Abbey Suite for their devotion and brilliant care afforded to my father over the last year. It has meant so much to us knowing you were all there for him and looking after him
so very well. Then during these most difficult times that we found ourselves in, it was such a comfort to us and we really do appreciate everyone’s exceptional hard work, patience and compassion. Always finding the time to keep us informed of all that was happening with him. First impressions really do count and from the day we first came to look around Glastonbury Court to Dad’s last we could not have asked for a more dedicated and caring environment for him. It is clearly a happy place for the residents and a very reassuring one for their relatives - so thank you all so much.
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Review from J G (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Glastonbury Court’s team helped me to make sure that Dad’s room had all of his home comforts and favourite things in place ready for his move, and really made it home for him. The staff are delightful, very caring and genuinely fond of and interested in the residents. My Dad has a good social life
at Glastonbury Court, even during lockdown, with lots of activities going on. I’ve been so glad to be able to have lots of zoom calls and window visits with Dad; the team have really done their best in very difficult circumstances, and always with a smile.
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Review from Susan B (Friend of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glastonbury Court is a very well laid out building, with a good array of facilities. I can only comment on Abbey Suite but the shop, the bar, the coffee lounge and kitchen, with coffee and cakes always available and the large extensive safe grounds all work well and are available to residents. The residents
are at the forefront of activities from individual crafts to general entertainment. All the staff I have had contact with are kind, caring and considerate and are all very hard working.
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Review from M B (Sister of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Satisfied overall, the staff look after my sister well and she does enjoy the food. She always looks happy and well kept, they just felt a bit slow to make provision for visits during Covid lockdowns, other care homes responded more quickly.
Reply from Samantha Debenham, PA to Marketing Director at Glastonbury Court

Thank you for taking the time to write a review for Glastonbury Court and for your kind comments and scores. We understand and completely appreciate that this is a very difficult time for all families and residents, however, our priority has always been the safety of residents and therefore we have always followed Government and public health guidance on how we can allow visits in the safest way. We hope to soon be able to restart the visiting pods and window visits but, in the meantime, Zoom calls are available for all families and residents. We thank you for your patience and understanding during this very difficult time. As always if you have anything you would like to discuss further please do not hesitate to contact the home manager.

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Review from Trevor R (Civil Partner of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in care at Glastonbury Court since 2nd Feb 2017, and throughout that time I have to say she has been extremely well cared for. This is particularly true of the past twelve months when, like everywhere else, the staff have had to adapt to incredible difficulties due to the Covid pandemic.
Sadly, of course, I have only been able to see my wife on a handful of occasions during this period and initially it hurt to see that her hair was not as she would normally wear it but I did understand that this was because the hairdressers could not attend the home. When eventually did and she had her hair done she looked as lovely as ever. It didn't go unnoticed that the staff had attempted to keep her hair tidy and for that I am very grateful. Overall, even since she tested positive, I can only marvel at the patience and diligence of all the staff, their friendly attitude and kindness under what must be extremely difficult and sometimes very traumatic times.
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Review from Gail S (Daughter of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with you for some time now, and despite the terrible difficulties of the past year she remains happy and settled; which is such a relief for me. Everyone goes above and beyond their job titles to ensure she is well cared for, enjoys her food and is stimulated by her surroundings and activities.
We couldn’t have wished for better or more dedicated care.
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Review from John DD (Husband of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has very complex issues regarding her advanced dementia. Whilst a number of care homes assessed her, and one accepted her initially on a trial basis, they all rejected. Working with the NHS and hospital looking after her to gain a full understanding of her problems, Glastonbury offered her a
trial place. From the very outset, we were extremely pleased with the tranquil and very attentive nature of the home and staff. Over the 8-months that my wife has been there, it has proven to be very calm and friendly. The monitoring systems seem to work well, as does the response from staff when alerted. They continually monitor my wife's health and well-being, and are always able to discuss what she has eaten and had to drink, sugars involved in drinks etc., without needing to refer to the detailed notes they keep. Through the COVID 19 pandemic, they have applied stringent conditions which have kept her safe. I have been very impressed with Glastonbury and would hate to have to move my wife.
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Review from D R (Resident) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You took me in under extreme circumstances, and the care was brilliant!
Thank you, it was much appreciated.
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Review from J B (Daughter of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m very pleased with the care my father receives at Glastonbury Court, this is the best place he could have been placed in to meet his needs for both dementia and nursing care. He has improved physically since he moved into the home just over two years ago following a long period of time in hospital.
The staff are caring and considerate, the home aims to achieve consistency of staff without falling on the need to use too many agency staff members. It’s reassuring to know that my father has the appropriate care which he requires and gives me peace of mind. The management have an open door and I feel that I am able to discuss any concerns which I may have with them. The nursing team are excellent and know my father very well and inform me if they have any concerns regarding his health.
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Review from Natasha M (Granddaughter of Resident) published on 13 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather was at Glastonbury court for just under 2 years, the care he received was outstanding! We always felt reassured he was safe and cares for. His individual needs were always met. The staff were so friendly, kind and caring, not just to my grandfather but to all of his family visiting as
well! He was offered 3 hot meals a day and had plenty of snacks in between, the staff always made sure he was hydrated. They catered to his individual needs at all times! If he needed to stay in bed, they would set up safety mats and check on him regularly. As a family, we were always kept up to date with any trips/falls he had, if his condition had changed, and what the doctors said when they came. Glastonbury court was so welcoming to us, and my grandfather, he was always treated with respect. The staff were so patient with him! Glastonbury court offers so many activities suitable for all abilities, from trips out, to gardening and singers coming in to perform!
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Review from Gary D (Son of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly efficient professional and caring. Food and accommodation first class. I have no hesitation in recommending.
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Review from Ann B (Wife of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my initial contact, I found all staff helpful and understanding of our need. Willing to answer questions and make the necessary adjustments if required. The accommodation is well appointed - clean and privacy is respected.
Costs high but all well worth the amount.
A little extra attention to
the spiritual needs of some residents would be helpful but I realise the residents have to often rely on outside resources.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Glastonbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Glastonbury Court is calculated as follows: ( (225 Excellents x 5) + (33 Goods x 4) ) ÷ 258 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Glastonbury Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Ana

Ana Mihai

Job Title: Home Manager Joined: 2022

When I wanted a fresh challenge, I thought I’d explore working for Care UK as I’d heard only positive things about its care ethos and support for its teams. I’m very pleased I did.


I’m passionate about providing the highest standards of care and working with the team to maintain Glastonbury Court’s ‘Outstanding’ CQC rating. Ours is a lovely home to live and work in and it’s a huge privilege to work here and be leading the team. We are always striving for each resident to have a meaningful lifestyle and to fulfil their dreams.


In this role, it’s important to be open and honest, a good listener and treats everyone equally. I enjoy seeing the residents, the team and residents’ families and having a chat and helping to resolve any worries they have.


In my free time, I enjoy spending time with family and friends, cycling, travelling abroad and soaking up the sun.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glastonbury Court to verify any information. View our terms and conditions. Glastonbury Court has an Enhanced Service - more info.