Glastonbury Court

Glastonbury Road, Bury St Edmunds IP33 2EX
Review Us
9.9 86 Reviews
  • Glastonbury Court, Bury St Edmunds
Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a purpose-built, modern care home in Bury St Edmunds that offers exceptional care. The Suffolk-based home offers a wide range of services for older people, including permanent and respite residential, nursing and dementia care. The team is also respected for their compassionate end-of-life care.

The home has its own hair salon, coffee shop and cinema room, as well as a shop selling everyday essentials. There are also themed areas that residents can explore independently and beautiful landscaped gardens. The team works hard to ensure each day is full of fun and fulfilling experiences with a wealth of activities to get involved in, like entertainment, visits and outings.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1867
  • Self-Funded Nursing Dementia Care: from £1957
  • RESPITE Self-Funded Residential Care: from £1627
  • RESPITE Self-Funded Residential Dementia Care: from £1717
  • RESPITE Self-Funded Nursing Care: from £1867
  • RESPITE Self-Funded Nursing Dementia Care: from £1957

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Glastonbury Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ana Mihai (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • On site

9.9

Glastonbury Court has a Review Score of 9.9 (9.872) out of 10, based on 22 reviews in the last 2 years.
Over all time Glastonbury Court has 86 reviews.

Overall Experience
  • 75
  • 9
  • 2
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Date Published
  • 86
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Reviewer Connection to Glastonbury Court
  • 25
  • 20
  • 9
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  • 2
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Total of 86, showing 81-86
Review from Patricia N (Wife of Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been to Glastonbury Court three times for respite. He is very happy there and although he would rather be at home of course he is very happy to go there. The staff are lovely, they are patient, thoughtful and kind. He has no speech which makes life difficult until one is used to him.
Management at the home are excellent and they go the extra mile to make staying there as much a 'home from home' as it is possible.
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Review from Valerie S (Niece of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt has been here she has been much better in herself. The help she has received has helped her tremendously, like playing the piano which there was no room in her flat. Me and my family feel she has a better quality of life. All the staff are kind and helpful. I am so pleased we chose this
place, best care home I have seen.
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Review from Katie (Daughter-in-law of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother in law was taken in for respite care as an emergency admission for which I was very grateful. I cannot fault the home in any respect and was really pleased with the service given. I would not hesitate to recommend this care home to friends and family.
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Review from Lisa (Great-Niece of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we chose Glastonbury court as my Great Nan (my aunts mother) was a resident in her final years. I have been very impressed not only with the new build but the amazing staff. I love the way all the staff interact with the residents and clearly all enjoy their work. I'm very pleased that in
a very short space of time my aunt regards Glastonbury Court as her home. Thank You to all the staff for your help and support.
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Review from L C (Daughter of Resident) published on 8 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has transferred to Glastonbury Court from another care home in this town. She has improved a great deal in just one month as she is now being brought to the lounge in the home and encouraged to interact with staff and other residents. The home is exceptionally clean and facilities are absolutely
what my mum needs as she now has fairly advanced dementia. Every consideration is given to my mum and also to my dad who visits regularly. It is a perfect home from home.
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Review from Beverley B (Daughter of Resident) published on 3 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glastonbury Court has recently re-opened in a new, fresh modern building built with the needs of the residents in mind. With large, spacious communal areas for dining. Activities and daily living. It provides excellent care with dedicated staff from the top downwards. Nothing is too much trouble for
any of the team. Most importantly to me my mum is treated as her own person despite having sever Alzheimer's Disease and unable to live an independent life.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Glastonbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Glastonbury Court is calculated as follows: ( (225 Excellents x 5) + (33 Goods x 4) ) ÷ 258 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Glastonbury Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

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Meet the Team (1)

Ana

Ana Mihai

Job Title: Home Manager Joined: 2022

When I wanted a fresh challenge, I thought I’d explore working for Care UK as I’d heard only positive things about its care ethos and support for its teams. I’m very pleased I did.


I’m passionate about providing the highest standards of care and working with the team to maintain Glastonbury Court’s ‘Outstanding’ CQC rating. Ours is a lovely home to live and work in and it’s a huge privilege to work here and be leading the team. We are always striving for each resident to have a meaningful lifestyle and to fulfil their dreams.


In this role, it’s important to be open and honest, a good listener and treats everyone equally. I enjoy seeing the residents, the team and residents’ families and having a chat and helping to resolve any worries they have.


In my free time, I enjoy spending time with family and friends, cycling, travelling abroad and soaking up the sun.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glastonbury Court to verify any information. View our terms and conditions. Glastonbury Court has an Enhanced Service - more info.