Barchester The Fernes

6 Samuel Mortimer Close, Off Catisfield Lane, Fareham PO15 5NZ

The Fernes is having an open day on Saturday 21 April between 12 noon and 4pm.

You are welcome to call in and welcome to call in for an informal chat and a show around.

Barchester The Fernes has been rated in the Top 20 Care Homes in the South East for two years running in both 2017 & 2018. This is done by way of reviews by residents, relatives and visitors which is a testimony to the standards of care and the dedicated team.

This purpose-built care home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. The people who live at The Fernes decide what they wish to do for activities in their regular residents meetings which ensure that all activities are person-centred and meaningful.

There is also a fully equipped minibus with wheelchair access which ensures that they are able to go out regularly on short trips.

The home provides first-class residential care in a warm, homely and friendly environment. A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

Group: Barchester Healthcare Ltd

Person in charge: Catherine Bezer (General Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

If using a Sat Nav please use the post code for Catisfield Memorial Hall PO15 5NN. The Fernes is located next door with access to the home from Samuel Mortimer Close.

Visiting:

Your welcome to visit any time

Parking:

There is a parking area to the front of the home with direct access from Samuel Mortimer Close.

Latest Care Quality Commission* Report on Barchester The Fernes: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Barchester The Fernes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Barchester The Fernes in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.905 for Barchester The Fernes is calculated as follows: ( (269 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 296 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.769 Points relating to the number of positive Reviews for Barchester The Fernes is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.4 Target = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Barchester The Fernes has a Review Score of 9.7 (9.674) from 25 Reviews


Average Ratings

  • Excellent
    25
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester The Fernes?

  • Extremely LIKELY
    24
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester The Fernes

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Resident / Service User
    5
  • Friend of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

We looked far and wide to find a suitable home for our sister and were overjoyed when we found The Fernes. She has been extremely happy there and although she says she'd like to go home she knows she is far better off where she is. Having company and eating well is so good for her too. 7% increase in the fees is a shock.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   4.9 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 18 Apr 2018:

Thank you for your kind review for The Fernes your sister is such a lovely lady and a pleasure to care for.

The Fernes is a very happy home to live in. I would like to highly recommend this care home to anyone looking for a care home. The staff are kind and caring at any time, day or night.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 16 Apr 2018:

Thank you for your review you are a lovely gentleman and a pleasure to care for.

Four generations of the family spent a lovely afternoon with Dad in the lounge on his birthday. The staff were so helpful ensuring that we were all comfortable and served tea and juice.
The youngest great-granddaughter took off her shoes and made herself very comfortable on the floor playing games, while a great-grandson played the guitar.
By the end of the birthday tea party Dad was tired so returned to his room and we all went our separate ways.
It really felt like being in your own home. Thank you.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   4.8 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 28 Mar 2018:

I am so happy that you were able, for a short time, to use the home as you would your own home, our aim at The Fernes is to allow our residents and their visitors to continue with their close family relationships in a relaxed and homely atmosphere.

I never thought that my mother would need a care home, so when the time came it was a really difficult decision to make. However, The Fernes made a hard decision easier. The environment is second to none and more importantly, the staff are kind and dedicated. I think mum's quality of life has improved since she moved into The Fernes, her physical care is much better and she is less anxious having the staff to help whilst maintaining her privacy and dignity. I wish it was more affordable so that more elderly people could have this quality of care.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   4.9 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 25 Jan 2018:

Thank you for your kind comments. At The Fernes we focus on the whole lifestyle and experience for our residents so that they are living within an environment which is both welcoming and supportive.

My father was in this care home for the last 4 months of his life and it was one of the best decisions I have made. From the minute I walked in to check it out to the very end when my father passed away I was taken aback by the wonderful staff in this home. They couldn't do enough for him and made his last few months as enjoyable as possible in the most caring way possible. It wasn't just the odd member of staff either it was every one of them. I am eternally grateful to the manager and her fantastic team for their services and won't hesitate to recommend them to anyone.

Thank you.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 03 Jan 2018:

Thank you for your kind words, Sarah, we feel honoured to have the opportunity to care for your father at this important time in his life. He was a real gentleman and a joy to care for, we will never forget him.

The staff, management and home have been excellent and accommodating to me. I moved both parents in but my very awkward father wanted to go home. It was very difficult for me but the staff were excellent and helped me deal with it a lot. Mum is very happy there comfortable and safe with excellent care. Many thanks

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Marieke Meijer, Home Services Advisor at Barchester The Fernes responded to this review on 13 Jun 2017:

Thank you for your very kind review, we are delighted that mum has settled in so well. We aim to give the best possible person-centred care here at The Fernes.

Barchester The Fernes is an excellent modern care home - more akin to a five-star hotel overlooking countryside at the rear and close to the shopping centre of Fareham and Whiteley. Very clean, helpful staff and almost too quiet!

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   4.8 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 07 Jun 2017:

Thank you for your kind review David. We strive to be the best at The Fernes and I am very proud of what we have achieved in such a short time.

It is wonderful, caring, friendly and excellent service.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Marieke Meijer, Home Services Advisor at Barchester The Fernes responded to this review on 07 Jun 2017:

Thank you for your kind words. We aim to deliver the highest possible standard of care at The Fernes and we hope your visits are an enjoyable experience every time.

I am very impressed with everything at The Fernes. I spoke to them and asked questions many times before deciding that this was the best place for mum.
The staff are extremely caring attentive to residents, treating them with dignity at all times. When mum became unwell they acted very quickly and this probably helped to save mum's life.
Everyone is so helpful and professional, the building and facilities are first class.
I have had many experiences with other homes both, professionally and as the daughter of a resident, and I have seen no other home that meets the standards of The Fernes.
If you want a loved one looked after and cared for, don't hesitate to choose The Fernes.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 31 Mar 2017:

Thank you for your comments, our aim is to provide the highest standards of care at The Fernes which can only be achieved with the support and advice that is given by yourself as a relative.

All of the staff are, "people people" and nothing is too much, kind, and care for the guests as individuals.
The home is welcoming and more like a bijou hotel rather than a care home.
Highly recommended.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   4.9 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 29 Mar 2017:

Thank you for your kind comments, I am very proud of our team at The Fernes and appreciate your fantastic review which I will share with them.

We looked at many homes for my mother, but they were mostly dull and not colourful. The Fernes is more like a 5-star hotel with such friendly staff, nothing is too much trouble. Food is superb, they have everything on offer for my mother, even the hairdresser is on call. I did not feel guilty for one minute leaving her there as I knew straight away, this was an amazing, caring and friendly home. Thank you to all. You do an excellent job and it's much appreciated.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Catherine Bezer, Gebneral Manager at Barchester The Fernes responded to this review on 21 Mar 2017:

Thank you so much for your positive review, we are committed to providing a high level of care at The Fernes.

After moving here one month ago from my own home, I have been met by much kindness, care and the freedom to partake or not in various activities and outings in the minibus despite needing a wheelchair. You are encouraged to bring things in such as pictures to hand or other small items of furniture. Good size bedrooms with ensuite facilities.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   4.7 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 21 Mar 2017:

Thank you for your comments we value your opinion and endeavour to maintain high standards at The Fernes.

Facilities second to none. The introduction of the resident was done with care, sympathy and dignity. The resident's physical condition has improved immensely in the few months of occupation. Carers are friendly, cheerful and attentive.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 20 Mar 2017:

Thank you for your positive comments our aim is to give the highest standards of care at The Fernes.

Excellent. All staff are cheerful, helpful and friendly. Rooms warm and comfortable.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   4.7 out of 5

Catherine Bezer, General Manager at Barchester The Fernes responded to this review on 31 Mar 2017:

Thank you for your positive comments, our aim is to give the highest standards of care at The Fernes and always appreciate your feedback.

I was very pleased to have moved my mum to The Fernes. She settled in quickly and feels at home. She is able to get around the building with her trolley quite easily as there is plenty of space. The staff are very approachable and have encouraged mum to take part in a variety of activities. Living a long way from the Fernes makes it doubly important that I have confidence in the care offered - and I have no doubts about that at all. Thanks and keep up the good work.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been in The Ferms for a number of months now and has had excellent care from attentive, positive and patient staff. The home actually feels like home as attention to detail is such to give a warm feeling. Staff and management are very approachable and are all very aware of the care plan specific to my mother and her needs, something I find reassuring and a good indicator of just how professional and ultimately caring all the staff are at The Ferms. They are excellent.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Being at The Fernes makes my visits to mum a quality time with her. From a relative's point of view, I enjoy coming here. The staff are so kind and caring. It is a very happy place and laughter can be heard whenever I visit. My mum's needs are well understood. The home is spotlessly clean it reminds me of a five-star hotel. I am always made to feel welcome and I am updated on a regular basis about how mum is doing. Mum has begun to engage more and enjoys being out and about in the mini bus. Nothing is too much trouble and mum's individual needs are catered for. She can definitely retain her own individuality. I know she feels very safe here. A wonderful place not at like many care homes I have visited. Well done to everyone.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

My sister has dementia and is frequently stressed but the staff excel in distracting her from the worries of the moment and assisting her to focus on sometimes else. In fact, every service and member of staff in this home is excellent.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Barchester The Fernes has a warm, welcoming atmosphere. It is tastefully decorated and homely. All management and staff are friendly and caring. They treat all residents with dignity. The en-suite rooms are spacious and very comfortable. There is a homely lounge and comfortable seating areas with refreshments. The whole place is extremely clean. Residents can have refreshments in their rooms if required. There is a beautiful dining room where food is plentiful, well cooked and plenty of choice. Any special dietary needs can be met. Each week there are several activities on offer. There is a security door with a code. I think Barchester The Fernes is value for money. This relates to the ground floor. Other 2 floors are of equal standard.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

My father got a wonderful, warm welcome when he moved to The Fernes. He settled in remarkably quickly, as a result of the amazing care. His dignity and individuality are respected at all times by every member of staff. My father has put weight on since arriving, as the food is excellent. Best of all he has found his smile and sense of humour again.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

When reviewing care homes for mum we were looking for her safety and health firstly. At The Fernes we found everything and everybody very inviting and caring. The home is exceptionally clean, light and inviting. The staff are really caring, catering for everybody's needs.
The rooms are spacious, excellently decorated and very clean. Mum was very nervous when she arrived but within a short time, the staff put her at ease and now she is very much at home. Nothing is too much trouble. We can't praise the home enough.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Very professional, friendly, clean, nothing is much trouble. My mother's appearance is evidence of her improved well-being.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

We moved my mother and aunt to this fabulous home and have marvelled at the professionalism care and overall standard ever since. The care and attention to our family, lovely nutritious food, the dignity shown to the residents is great. To see my mum and aunt eat wonderful food was just wonderful- with nice cutlery, glassware and paper cups and saucers made me tearful with joy for them. The staff are happy, courteous, helpful and dedicated to their changes. Wonderful! Wish all "homes" operated like this one.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   5 out of 5

Being made comfortable, and helping in the situation in which I find myself. I find the staff very helpful and kind.

How likely would you be to recommend Barchester The Fernes? Likely

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Average Rating:   4.5 out of 5

I entered Barchester The Fernes on the 27th July this year. I was welcomed on my arrival and installed in my chosen room. It was beautifully set out very much to my liking. The staff are good and make me feel very much at home. My surgical needs are instantly dealt with, the food is excellent and very much to my liking and choice. At night it is so reassuring to know there is someone on hand if you feel unwell.

How likely would you be to recommend Barchester The Fernes? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

4 Bed Vacancies

posted 16 Apr 2018

We have opened our new floor on which we have just four rooms available for residential residents. We are having an open day on Saturday 21st April between 12 - 4pm please feel free to pop in to have a look at what we offer.

Awards / Recognitions

February 2018

February 2016

Job Vacancies

Staff Profiles

Catherine

Catherine Bezer

Job Title: General Manager

Joined: 2016

Description:

I am delighted to be appointed the new General Manager for our new build in Fareham.

I have been in nursing for 28 years and have worked both in the NHS and Private Sectors. Twelve years ago I moved into care home management which I have been doing ever since.

I have a wealth of experience in the delivery of nursing, residential and dementia care and I am looking forward to establishing a new team to lead, inspire, mentor and develop.

My career in nursing has been predominately in general medicine including respiratory, heamotology and palliative nursing care as well as acute stroke management and rehabilitation.

My passion within a care home setting is to ensure that residents receive the highest standard of quality care and keeping that focus at the core of how I lead my team. I love to lead by example which makes me a very hands on manager and ensures that I am continuously involved in both the management and delivery of the care.

I have established myself within both the care sector and the local area during the past 8 years and it’s a place I am proud to call home. My engagement with healthcare professionals as well as in the local community has allowed me to develop some very strong and valuable relationships which I believe will heavily contribute in my role as General Manager at The Fernes.

Sarah

Sarah Wookey

Job Title: Deputy Manager

Joined: 2016

Description:

Hi, my name is Sarah and I am the Deputy Manager here at The Fernes. I have worked in the care sector for the past 16 years and in that time I have become passionate about delivering high quality services.

I love working at The Fernes and enjoy getting to know the residents. Our care team has been selected for their skills and passion for high quality care and I look forward to leading them and growing together so that The Fernes not only becomes our work place, but also the home we share with residents.

Kat

Kat Claridge

Job Title: Head of Lifestyle

Joined: 2016

Description:

My Role at The Fernes is to offer activities for residents to enjoy, getting everyone involved and making our home community and atmosphere as positive and welcoming as possible.

I am going to be getting to know every one of the lovely people that live here personally, finding out their likes and dislikes, and making sure that there is always something for them to be doing. I want to focus on our care home being very much their home away from home, encouraging them to help make their own breakfast if they want to, helping to fold and put away their clothes - and even helping out in the garden tending to plants; day-to-day 'normal' things that they would otherwise do if they weren't living in care. This is their home, so I want it to be somewhere that they enjoy spending their time.

I come from a customer service background and I very much enjoy trying any and all hobbies, so my knowledge and experience will definitely help me in this job

Emma

Emma Pulman

Job Title: Housekeeper

Joined: 2016

Description:

I started at The Fernes before the building was completed and was fully involved in setting up the housekeeping and laundry areas at The Fernes. Within two months I was promoted to Head of Housekeeping and together with my team we ensure that our residents are as comfortable in their new home as they can be, taking away the worry of laundry and cleaning.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester The Fernes