All residents were engaged and my mum was having the best time.
S G (Son of Resident)
Staff really friendly and treat you like one of the family.
Adrian W (Son of Resident)
The communal rooms are clean, light and airy but still emit a cosy feeling as do the residents' room
Susan D (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
These prices are only a guideline, please contact Barchester The Fernes to find out the exact price for your requirements.
Visitors are welcome to visit any time to the home
Parking area to the front of the home with direct access from Samuel Mortimer Close.
Barchester The Fernes has a Review Score of 9.7 (9.653) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester The Fernes has 90 reviews.
Thank you so much for your lovely review and for sharing such kind words about our team. We have been honoured to celebrate dad's birthday and we are pleased to hear that the day felt as special as it should for such a remarkable milestone.it was a privilege to be part of such a memorable occasion, and to see the smiles, laughter and love shared throughout the day.
Thank you so much for taking the time to review our home following your Mum's stay with us. We are very happy to help and support your Mum at any time and are so pleased that we could aid her recovery following the fall.
Dear NS,Thank you so much for such a beautiful review, your mother is a delight and is our pleasure to care for her. I will certainly be sharing your lovely review with the team at The Fernes.
Dear H D, thank you for taking the time to leave us such a lovely review. We appreciate your feedback and will share this with the team, it is always nice for the team to hear such kind words of recognition.
Dear A B, your words mean so much to us, was a pleasure to have you with us. It is rewarding to know that you were satisfied during your stay at The Fernes, this is a great achievement to share with the team. We aim to provide the best services to our residents, to make their stay enjoyable.
Dear P S, we are pleased to hear that you are happy and content in your home. It is always so nice to hear words like caring, friendliness and thoughtful used to describe our staff. Thank you also for your positive comments regarding our home and team. It is our pleasure caring for you here at The Fernes. We are so proud of our team, enriching the lives of our residents.
Dear Jane, thank you for taking the time to leave us a wonderful review. Your satisfaction is very important to us. I will ensure that this will be shared with the team as a reward for their outstanding care. We are glad that Mum enjoys living at The Fernes, Mum's wellbeing is our top priority.
Thank you for you warm welcome, it is my pleasure to lead and work with such a great team. It is our honour to care for your partner.
Thank you so much for your review. Is a pleasure to care for your father. We believe in encouraging all residents to engage in daily activities and we will continue to do this with your father. Our Head Chef looks forward to continue to deliver great food for our residents. Thank you again for you time completing the review, your feedback is valuable to us.
Thank you for your review of our home. As a team, we pride ourselves on ensuring that our residents and families feel at home and that we are on hand to answer any questions you may have at any time, your lovely comments show that we are doing what we strive to achieve.
Thank you for your feedback, Martine. We have taken your concerns on board and we are implementing changes in regard to activities for our Memory Lane residents. We are pleased you are happy with the rest of your mum's experience. Thank you again for taking the time to give us a review.
Hello Susan, thank you for your kind feedback, we really appreciate it. I will make sure this is shared with my team. This really encourages us all to continue to do the best for our residents which they truly deserve.
Thank you for your review, I will pass your kind words on to the team.
Thank you for taking the time to complete this lovely review; it's so nice to hear that you are happy with the care Mum receives.
We love that residents make their rooms their own so they feel relaxed in their environment.
Thank you for your kind words. It's always good to hear that residents and families are having a great experience in our home. We work hard to provide this for all residents and families.
Thank you for your lovely review. It was a pleasure to look after your husband and support him back to health. We pride ourselves on our exceptional care and feelings when residents and relatives come into the home.
Thank you so much for your kind words, we are so glad that you were able to see how wonderful our home is and that our residents enjoy being here. We are very happy that you had a lovely visit.
Thank you for your review, it's great to know that families see the great work we do and how this benefits our residents. We take pride in providing a lovely atmosphere and a home-from-home experience.
Thank you for a lovely review. I'm so glad we have been able to support you as well as your loved one.
Here at The Fernes we go above and beyond not just for the residents but for the family to, and we are so pleased that we have managed to help you and your loved one settle in.
Thank you for your kind words. We really appreciate reading the reviews of families as we work so hard to make The Fernes a home from home for both residents and family and friends.
The Review Score of 9.7 (9.653) out of 10 for Barchester The Fernes is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Hello, my name is Alina and I am General Manager at The Fernes Care Home. My team and I look forward to welcoming you into our home.
I have a background in HR, IT, and finance, but I decided to pursue a career in healthcare when I moved to the UK in 2015. My first experience with the residents I supported had a profound impact on me, and it changed my perspective on life. It made me realise the difference that good care and compassion can make in a person's life.
In my previous roles, I spent most of my time in an office, surrounded only by my computer, paperwork, and occasional phone calls. But in my current role, I take home with me the smiles, hugs, and happiness of the residents I care for. It is the greatest reward.
Since starting my career in healthcare, I have continued to develop my skills and knowledge. I have achieved Level 2 and Level 3 in Adult Care, a distinction in Dementia Care, and a Level 5 Diploma in Leadership of Health and Social Care Adults with distinction. I am an adaptable person with good business acumen and a positive attitude.
As a passionate healthcare professional, I am committed to leading my team in delivering outstanding care to our residents. I practice an open-door policy for residents, relatives, and staff, as they are at the heart of what we do at The Fernes.
Hi, my name is Hayley and I am the Deputy Manager at The Fernes. I started working here 8 years ago as a carer and have followed my career goals and aspirations and worked my way through the ranks to Deputy Manager.
My learning and development was recognised in 2023 when I was the south divisions Learner of the Year.
My passion within the care sector is palliative care, and I am the homes Palliative Care Champion.
In my spare time, I enjoy watching sports or being by the sea.
I look forward to welcoming you to our wonderful home.
Hi my name is Justyna and I am Community Care Lead here at The Fernes. I actually started my journey here at Barchester as a housekeeper in 2019 but soon realised my passion was within the care side of the home. I worked hard to progress from Carer to Community Care Lead by completing my NVQ’s within the company. I work mainly on our Memory Lane unit and I am also Dementia Champion. As a Care Community Lead I am responsible for overseeing the clinical and care delivery within the home. I take pride in maintaining high standards of quality, compliance, and person-centered care, while nurturing a positive and inclusive culture among my team. I am approachable and supportive; I actively encourage learning, reflection, and team development. I strive to lead by example, balancing professionalism with warmth and empathy in every interaction with residents, families, and staff.
Hello, my name is Becci. I have worked at The Fernes since 2017. I started out as a carer and in 2023 I was given the opportunity to take on the role of Admin Assistant. I really enjoy the different challenges this role brings whilst still being able to see the lovely residents and our wonderful team. I love being able to build up relationships with family and friends and welcome them into our home with a smile. My career here at The Fernes has taught me many new skills which I am really grateful for and I look forward to expanding my knowledge further.
Hello, my name is Anna. I have worked in care since I was 18. In February 2023, I joined The Fernes as a Senior Carer and work within our Memory Lane Community. I take great pleasure and pride in my role and love the rewarding feeling of helping others. Every day here is different, and I look forward to facing the challenges each day brings.
Hello, my name is Emily. I’ve been working at the Fernes for a year and a half. I started as a carer and was given the opportunity to progress and begin my NVQ 3 to become a senior carer.
I’m passionate about my job and love working for the Fernes. It’s become a second family, both staff and residents and I hope to progress my career here.
My name is Saffire and I have worked here at The Fernes since 2023, starting out as a carer on nights.
I was soon given the opportunity to progress to a senior carer and move on to the day shift.
You will find me working on all 3 floors throughout the home. I enjoy the variety this gives me plus it allows me to get to know all the residents we care for.
I am also a Dementia Champion for our home, which I enjoy. I like to spend my spare time with my family or indulging in some retail therapy
I have been working in care for the majority of my work life, I started in domiciliary care and then made the move to The Fernes Care Home. I have progressed from Carer to Senior Carer and jumped at the opportunity to become the Activities Coordinator. I am outgoing and creative so find this role much more suited to me.
I enjoy planning all the fun and meaningful activities which are enriching the residents' lives. As I have worked my way up at The Fernes, I feel I know our residents very well and love to meet new faces, getting to know them and help them to meet new friends. Spending quality time with residents and seeing them relaxed, smiling and happy is the most rewarding part of the role.
My name is Mark. I started at The Fernes on 2025. Previously, I was a Facilities manager at various secondary schools. This has given me the opportunity to expand on my skill set in different areas of maintenance and Health and Safety. I am very into motorcycles, so much so that I own 3! In my spare time, I am either riding my bike or oil painting. No job is too big or small; my priority is ensuring the residents are safe and happy in their homes.
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