Barchester The Fernes

6 Samuel Mortimer Close, Off Catisfield Lane, Fareham PO15 5NZ
Review Us
9.7 90 Reviews
  • Barchester The Fernes, Fareham
This purpose-built care home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. Their specialist activities team are dedicated to making residents' lives as enjoyable and funfilled as possible. The home makes the activity plans person-centred to each individual. Here at The Fernes, they like to enjoy quality time with their families and they spend a lot of time organising social events like Cheese and Wine evenings, Quiz nights, Discos, BBQs and plenty more.

There is also a fully-equipped minibus with wheelchair access which ensures that they are able to go out regularly on short trips to the beach, zoo, museums and other local places of interest.

The home provides first-class residential care in a warm, homely and friendly environment. A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1878

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester The Fernes to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alina Danetiu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • Visitors are welcome to visit any time to the home

Parking

  • Parking area to the front of the home with direct access from Samuel Mortimer Close.

9.7

Barchester The Fernes has a Review Score of 9.7 (9.653) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester The Fernes has 90 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester The Fernes
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Total of 90, showing 1-20
Review from Robin G (Son of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of the Fernes put on a fantastic 100th birthday party for my father. We had a lot of singing and dancing including other residents and friends & family of my father. The staff were all so kind and caring and obviously loved to party. My sincere thanks to all involved my father really enjoyed
himself.
Reply from Alina Danetiu, General Manager at Barchester The Fernes

Thank you so much for your lovely review and for sharing such kind words about our team. We have been honoured to celebrate dad's birthday and we are pleased to hear that the day felt as special as it should for such a remarkable milestone.it was a privilege to be part of such a memorable occasion, and to see the smiles, laughter and love shared throughout the day.

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Review from Kate P (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed at The Fernes for two weeks to let her arm recover after a fall. With very short notice the manager was able to find her a room and made her very welcome. As a family we are very grateful in her accommodating all the staff are.
Reply from Alina Danetiu, General Manager at Barchester The Fernes

Thank you so much for taking the time to review our home following your Mum's stay with us. We are very happy to help and support your Mum at any time and are so pleased that we could aid her recovery following the fall.

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Review from N S (Son of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Fernes has provided a wonderful new home for my mother. The staff are caring, supportive and all are very helpful with wonderful smiles. The environment is small enough to provide a really homely feeling but it also provides spacious bedrooms, a welcoming coffee area and a beautiful dining room
which leads into wonderful gardens. All in all a home I can really recommend.
Reply from Alina Danetiu, General Manager at Barchester The Fernes

Dear NS,Thank you so much for such a beautiful review, your mother is a delight and is our pleasure to care for her. I will certainly be sharing your lovely review with the team at The Fernes.

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Review from H D (Daughter-in-law of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot fault the Fernes, wonderful clean environment, lots of activities to be involved in if wanted. Food is delicious served in a lovely environment.
Tea/coffee + cake facilities for family is extremely welcome and the fact that dogs can visit is very important to us.
Most importantly the staff
are so friendly caring, respectful and full of humour - it makes the whole experience fantastic!
Reply from Alina Danetiu, General Manager at Barchester The Fernes

Dear H D, thank you for taking the time to leave us such a lovely review. We appreciate your feedback and will share this with the team, it is always nice for the team to hear such kind words of recognition.

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Review from A B (Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a really good experience at The Fernes. Everyone has been incredibly kind and caring, always ready to go the extra mile with a quick response to the buzzer. The facilities are excellent, the room was well appointed and kept very clean with a comfortable bed. The quality of the food good,
well cooked and presented and management of my gluten and fish allergies well catered for. The time of the evening meal is too early but is probably dictated by staffing demands. The glass water jug supplied to the bedrooms is too heavy but a plastic one was supplied when asked. A huge thanks for filling in between hospital and second care home near family.
Reply from Alina Danetiu, General Manager at Barchester The Fernes

Dear A B, your words mean so much to us, was a pleasure to have you with us. It is rewarding to know that you were satisfied during your stay at The Fernes, this is a great achievement to share with the team. We aim to provide the best services to our residents, to make their stay enjoyable.

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Review from P S (Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited my sister, who stayed at The Fernes for a while, I already had a favourable opinion of the home. When I arrived, I immediately felt comfortable and welcome. The friendliness of the staff, always with a smile for me, helped me cope with the constant pain I experience for my right hip.
I
had a day out with my daughter yesterday, and when I began to feel tired, I heard myself saying, 'I think I'd like to go home now'. That about sums it up.
Reply from Alina Danetiu, General Manager at Barchester The Fernes

Dear P S, we are pleased to hear that you are happy and content in your home. It is always so nice to hear words like caring, friendliness and thoughtful used to describe our staff. Thank you also for your positive comments regarding our home and team. It is our pleasure caring for you here at The Fernes. We are so proud of our team, enriching the lives of our residents.

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Review from Jane S (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved into Barchester The Fernes in January 2024, initially for respite care to get over a chest infection. She loved the company so much that she decided to stay! In August, Mum celebrated her 93rd birthday at The Fernes surrounded by her family and friends. The family are so pleased that Mum has
settled in so well. It is a huge relief to know that someone is caring for her 24/7! The staff are fantastic, the food is amazing and the activities are the highlight of Mum's day. Thank you to every single member of staff.
Reply from ALINA DANETIU, General Manager at Barchester The Fernes

Dear Jane, thank you for taking the time to leave us a wonderful review. Your satisfaction is very important to us. I will ensure that this will be shared with the team as a reward for their outstanding care. We are glad that Mum enjoys living at The Fernes, Mum's wellbeing is our top priority.

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Review from D G (Partner of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All caring staff are brilliant and helpful. The new management are so easy to talk to and very helpful.
Reply from Alina Danetiu, General Manager at Barchester The Fernes

Thank you for you warm welcome, it is my pleasure to lead and work with such a great team. It is our honour to care for your partner.

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Review from John J (Son of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is always very clean and tidy. The staff are friendly and professional. The care given to my father is good and he has settled into the care home better than I thought he would. Dad does not really participate in any of the arranged activities but I'm impressed with the efforts of the
staff to put on daily activities and events for the residents. The food seems very nice and the variety is good.
Reply from Alina Danetiu, General Manager at Barchester The Fernes

Thank you so much for your review. Is a pleasure to care for your father. We believe in encouraging all residents to engage in daily activities and we will continue to do this with your father. Our Head Chef looks forward to continue to deliver great food for our residents. Thank you again for you time completing the review, your feedback is valuable to us.

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Review from Adrian W (Son of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really accomodating getting mum settled in. Lovely building, nice room. Guests treated well. Plenty of activities, meet the manager time, where you could find out about the manager's background and also ask any nagging questions. Staff really friendly and treat you like one of the family.
Reply from Alina Danetiu, General Manager at Barchester The Fernes

Thank you for your review of our home. As a team, we pride ourselves on ensuring that our residents and families feel at home and that we are on hand to answer any questions you may have at any time, your lovely comments show that we are doing what we strive to achieve.

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Review from Martine M (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, we are very happy with the care and support Mum receives, we have had a few issues and these have been sorted out. The staff are excellent, very caring and affectionate with the residents, we are happy that Mum is in such a caring home. Food is excellent - Mum loves it. Our only disappointment
is the lack of activities for memory lane, it feels like they are left out, so disappointed with this aspect, not as advertised.
Reply from Becci Evans, Receptionist at Barchester The Fernes

Thank you for your feedback, Martine. We have taken your concerns on board and we are implementing changes in regard to activities for our Memory Lane residents. We are pleased you are happy with the rest of your mum's experience. Thank you again for taking the time to give us a review.

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Review from Susan D (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first visited Barchester The Fernes, the care home immediately felt right for my mother. The communal rooms are clean, light and airy but still emit a cosy feeling as do the residents' rooms.
The two staff members who showed me around the home were friendly but also efficient and knowledgeable
of how the facility runs.
Subsequently, I have found all staff, whether management, caring or other ancillary staff, to be pleasant, helpful and well-trained.
Most importantly, my mother seems to be happy with her room, her carers and all the amenities on offer. She particularly enjoys the varied menus.
Reply from Diana Tatpati, General Manager at Barchester The Fernes

Hello Susan, thank you for your kind feedback, we really appreciate it. I will make sure this is shared with my team. This really encourages us all to continue to do the best for our residents which they truly deserve.

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Review from J T (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
October has been a very busy month for my mum, she has had 2 nasty falls and the follow-up by the staff has been fantastic. The care received was above what I expected. I would give The Fernes 10/10.
Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your review, I will pass your kind words on to the team.

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Review from Wendy K (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a huge step for us to move our mother into a home. So we were [pleasantly relieved with the smooth transition, and a year later, we couldn't be happier. Mum loves it. I describe it as being like a posh hotel with nurses. Her room is like a little bungalow. Such a pleasant place to visit, with
familiar faces. I feel the nurses have really got to know Mum and all her foibles. Yes, it is expensive, but we know we made the right decision.
Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for taking the time to complete this lovely review; it's so nice to hear that you are happy with the care Mum receives.
We love that residents make their rooms their own so they feel relaxed in their environment.

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Review from Lesley E (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my view and experience, The Fernes is not like a care home, to me it's like a 5-star hotel. My parents are very happy and settled at The Fernes. All staff are very attentive and aware of the needs of all the residents. My father has noticed in his time at The Fernes how much the menu options have
improved.
Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your kind words. It's always good to hear that residents and families are having a great experience in our home. We work hard to provide this for all residents and families.

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Review from Ann H (Wife of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We required respite care unexpectedly, The Fernes were extremely accommodating. The whole family were very pleased with the facilities and the friendly atmosphere created by the staff and residents. We were amazed at the improvement in my husband's quick recovery.
Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your lovely review. It was a pleasure to look after your husband and support him back to health. We pride ourselves on our exceptional care and feelings when residents and relatives come into the home.

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Review from S G (Son of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited this weekend and the atmosphere in the home was fantastic! All residents were engaged and my mum was having the best time. I would definitely recommend to anyone looking for a care home in the area.
Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you so much for your kind words, we are so glad that you were able to see how wonderful our home is and that our residents enjoy being here. We are very happy that you had a lovely visit.

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Review from Paul C (Son of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be happier with the care provided by The Fernes. The staff are fantastic and always make us feel that dad is special to them. Lovely rooms and really nice garden area. He really does feel at home there.
Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your review, it's great to know that families see the great work we do and how this benefits our residents. We take pride in providing a lovely atmosphere and a home-from-home experience.

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Review from Gary J (Husband of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beautiful wife was admitted during July 2022. The staff were welcoming, friendly, good humoured and caring. The room was well proportioned and the overall condition of the home is excellent. During these past 3 months I have experienced professionalism, support and care for my good lady. The managerial
staff, along with every level of support staff are all pleasant and helpful at all times. The care my lady is receiving is exactly as I would wish it. The food is well-balanced, varied and tasteful. During this month my lady celebrated her birthday and the home provided space, a generous quantity of food and decorated the venue. All in all, apart from the medical circumstances of her admission, I could not ask for more.
Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for a lovely review. I'm so glad we have been able to support you as well as your loved one.
Here at The Fernes we go above and beyond not just for the residents but for the family to, and we are so pleased that we have managed to help you and your loved one settle in.

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Review from Cindy S (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Ferns is a lovely, caring, homely place. The staff always give 100%. They treat my mum with such love and care. I can sleep better at night knowing my mum is so well looked after. The Ferns has a lovely, fun atmosphere; it's like a hotel.
Reply from Cassie Munnoch, General Manager at Barchester The Fernes

Thank you for your kind words. We really appreciate reading the reviews of families as we work so hard to make The Fernes a home from home for both residents and family and friends.

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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Barchester The Fernes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.653 for Barchester The Fernes is calculated as follows: ( (114 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 167 Ratings = 4.653
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester The Fernes is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (111)

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Meet the Team (9)

Alina

Alina Danetiu

Job Title: General Manager Joined: 2024

Hello, my name is Alina and I am General Manager at The Fernes Care Home. My team and I look forward to welcoming you into our home.


I have a background in HR, IT, and finance, but I decided to pursue a career in healthcare when I moved to the UK in 2015. My first experience with the residents I supported had a profound impact on me, and it changed my perspective on life. It made me realise the difference that good care and compassion can make in a person's life.


In my previous roles, I spent most of my time in an office, surrounded only by my computer, paperwork, and occasional phone calls. But in my current role, I take home with me the smiles, hugs, and happiness of the residents I care for. It is the greatest reward.


Since starting my career in healthcare, I have continued to develop my skills and knowledge. I have achieved Level 2 and Level 3 in Adult Care, a distinction in Dementia Care, and a Level 5 Diploma in Leadership of Health and Social Care Adults with distinction. I am an adaptable person with good business acumen and a positive attitude.


As a passionate healthcare professional, I am committed to leading my team in delivering outstanding care to our residents. I practice an open-door policy for residents, relatives, and staff, as they are at the heart of what we do at The Fernes.

Hayley

Hayley Harris

Job Title: Deputy Manager Joined: 2017

Hi, my name is Hayley and I am the Deputy Manager at The Fernes. I started working here 8 years ago as a carer and have followed my career goals and aspirations and worked my way through the ranks to Deputy Manager.


My learning and development was recognised in 2023 when I was the south divisions Learner of the Year.


My passion within the care sector is palliative care, and I am the homes Palliative Care Champion.


In my spare time, I enjoy watching sports or being by the sea.


I look forward to welcoming you to our wonderful home.

Justyna

Justyna Scigacz

Job Title: Community Care Lead Joined: 2019

Hi my name is Justyna and I am Community Care Lead here at The Fernes. I actually started my journey here at Barchester as a housekeeper in 2019 but soon realised my passion was within the care side of the home. I worked hard to progress from Carer to Community Care Lead by completing my NVQ’s within the company. I work mainly on our Memory Lane unit and I am also Dementia Champion. As a Care Community Lead I am responsible for overseeing the clinical and care delivery within the home. I take pride in maintaining high standards of quality, compliance, and person-centered care, while nurturing a positive and inclusive culture among my team. I am approachable and supportive; I actively encourage learning, reflection, and team development. I strive to lead by example, balancing professionalism with warmth and empathy in every interaction with residents, families, and staff.

Becci

Becci Evans

Job Title: Admin Assistant Joined: 2017

Hello, my name is Becci. I have worked at The Fernes since 2017. I started out as a carer and in 2023 I was given the opportunity to take on the role of Admin Assistant. I really enjoy the different challenges this role brings whilst still being able to see the lovely residents and our wonderful team. I love being able to build up relationships with family and friends and welcome them into our home with a smile. My career here at The Fernes has taught me many new skills which I am really grateful for and I look forward to expanding my knowledge further.

Anna

Anna Van Der Lugt

Job Title: Senior Carer Joined: 2023

Hello, my name is Anna. I have worked in care since I was 18. In February 2023, I joined The Fernes as a Senior Carer and work within our Memory Lane Community. I take great pleasure and pride in my role and love the rewarding feeling of helping others. Every day here is different, and I look forward to facing the challenges each day brings.

Emily

Emily Foxell

Job Title: Senior Carer Joined: 2022

Hello, my name is Emily. I’ve been working at the Fernes for a year and a half. I started as a carer and was given the opportunity to progress and begin my NVQ 3 to become a senior carer.


I’m passionate about my job and love working for the Fernes. It’s become a second family, both staff and residents and I hope to progress my career here.

Saffire

Saffire Moxham

Job Title: Senior Carer Joined: 2023

My name is Saffire and I have worked here at The Fernes since 2023, starting out as a carer on nights.
I was soon given the opportunity to progress to a senior carer and move on to the day shift.
You will find me working on all 3 floors throughout the home. I enjoy the variety this gives me plus it allows me to get to know all the residents we care for.
I am also a Dementia Champion for our home, which I enjoy. I like to spend my spare time with my family or indulging in some retail therapy

Gemma

Gemma Woodford

Job Title: Activities Lead Joined: 2022

I have been working in care for the majority of my work life, I started in domiciliary care and then made the move to The Fernes Care Home. I have progressed from Carer to Senior Carer and jumped at the opportunity to become the Activities Coordinator. I am outgoing and creative so find this role much more suited to me.


I enjoy planning all the fun and meaningful activities which are enriching the residents' lives. As I have worked my way up at The Fernes, I feel I know our residents very well and love to meet new faces, getting to know them and help them to meet new friends. Spending quality time with residents and seeing them relaxed, smiling and happy is the most rewarding part of the role.

Mark

Mark King

Job Title: Head of Maintenance Joined: 2025

My name is Mark. I started at The Fernes on 2025. Previously, I was a Facilities manager at various secondary schools. This has given me the opportunity to expand on my skill set in different areas of maintenance and Health and Safety. I am very into motorcycles, so much so that I own 3! In my spare time, I am either riding my bike or oil painting. No job is too big or small; my priority is ensuring the residents are safe and happy in their homes.

Frequently Asked Questions about Barchester The Fernes

What types of Care is Barchester The Fernes registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester The Fernes have?

There are 52 Single Rooms.

What are the Facilities & Services at Barchester The Fernes?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester The Fernes to the centre of Fareham?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester The Fernes to verify any information. View our terms and conditions. Barchester The Fernes has an Enhanced Service - more info.