All residents were engaged and my mum was having the best time.
S G (Son of Resident)
Staff really friendly and treat you like one of the family.
Adrian W (Son of Resident)
The communal rooms are clean, light and airy but still emit a cosy feeling as do the residents' room
Susan D (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
These prices are only a guideline, please contact Barchester The Fernes to find out the exact price for your requirements.
Visitors are welcome to visit any time to the home
Parking area to the front of the home with direct access from Samuel Mortimer Close.
Barchester The Fernes has a Review Score of 9.7 (9.653) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester The Fernes has 90 reviews.
5.0 out of 5
Thank you so much for a wonderful review. It's so nice to see and hear that what we pride ourselves on at The Fernes is working and making our residents and families happy.
5.0 out of 5
5.0 out of 5
As always, it was our pleasure, and we look forward to seeing you both again soon.
5.0 out of 5
Thank you for your kind review. We are happy that you feel welcome when you visit and your friend is happy living here. It's always good to get feedback so we can ensure we provide the very best for our residents' families and friends.
5.0 out of 5
What a fabulous review, thank you. We're glad we could reassure you and your family that the care and facilities we offer do cater for every need. We are very proud of our home and the care we provide and are so pleased this shows through to everyone who lives here and visits.
4.0 out of 5
Thank you for your lovely review. We are so pleased that when you visit, you have a great experience.
We pride ourselves on supporting family and friends as well as our residents to ensure our home is a happy environment for all.
5.0 out of 5
What a lovely review for us. Thank you so much for your kind words and acknowledgement of our friendly and caring environment. We have been overjoyed to welcome your loved one into the Fernes and are so pleased that you have felt we have extended to you and your family as well.
5.0 out of 5
Thank you for your review, the team work very hard to ensure residents and families are cared for and have a great experience while they are here. We are so pleased you and your brother are happy.
5.0 out of 5
Thank you for taking the time to review The Fernes, we are so pleased we were able to support you during that difficult time and now. We pride ourselves on the great care and activities we provide and we are glad that our residents are getting benefit from this every day.
5.0 out of 5
Supporting your Father here at The Fernes is a pleasure, we are so pleased that he is happy and we all hope to enjoy the Garden together again very soon.
5.0 out of 5
Thank you for your lovely review, it's a pleasure to look after you. Ensuring our residents have the best care and experience in our home is so important and we are so pleased that our dedicated team are providing you with great care.
5.0 out of 5
We are thrilled you and your father are having a positive experience with us, your feedback is very important to us here at The Fernes. Thank you for taking the time to share your kind words.
3.0 out of 5
Thank you for your feedback. We are sorry you feel this way and want to assure you the safety and well-being of our residents, patients and staff remains our utmost priority. We are sorry to see The Fernes failed to meet your expectations with our food offering, and you feel the food provided wasn't suitable for your parents. Following discussions during your parents stay and your comment that mum regained significant weight and strength I am pleased we were able to support your original concerns. If you wish to contact us to discuss any of your concerns further please feel free to via email: feedback@barchester.com Kind Regards, The Fernes
5.0 out of 5
Thank you for your lovely review. We are so pleased that your aunt has settled in the home and we are delighted that you would recommend us. We do have lovely surroundings for our residents and families to enjoy which also makes it a great place to work and look after loved ones.
5.0 out of 5
Thank you so much for your review, it was a pleasure to meet you and I am so glad we could support you with your recovery.
5.0 out of 5
Thank you for taking the time to give us a fantastic review. We are so pleased that we could help you at short notice and hope you have had a lovely stay with us.
5.0 out of 5
Thank you for such a lovely review, we are so pleased your father is settling in well, and you feel welcome when you visit. We pride ourselves on the care we provide and it is always great to hear how families also enjoy the experience.
5.0 out of 5
Thank you for taking the time to write a review. We pride ourselves on the Dementia care we provide here at The Fernes to support residents and familes to get the best experience. We are pleased that you and your husband are receiving the right care and support.
5.0 out of 5
Thank you so much for your kind words, it is always great to hear from Families when they are happy and their loved one has settled into the home.
We pride ourselves on having a happy and lively environment for our residents and families, and it is really lovely to see families back in the home for visits.
5.0 out of 5
Thank you for taking the time to leave such a lovely review, it is always nice to hear the staff have been welcoming and that your Grandmother enjoys the entertainment we provide. I am pleased staff keep you updated with how your Grandmother is doing, thank you for choosing us to look after her.
The Review Score of 9.7 (9.653) out of 10 for Barchester The Fernes is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Hello, my name is Alina and I am General Manager at The Fernes Care Home. My team and I look forward to welcoming you into our home.
I have a background in HR, IT, and finance, but I decided to pursue a career in healthcare when I moved to the UK in 2015. My first experience with the residents I supported had a profound impact on me, and it changed my perspective on life. It made me realise the difference that good care and compassion can make in a person's life.
In my previous roles, I spent most of my time in an office, surrounded only by my computer, paperwork, and occasional phone calls. But in my current role, I take home with me the smiles, hugs, and happiness of the residents I care for. It is the greatest reward.
Since starting my career in healthcare, I have continued to develop my skills and knowledge. I have achieved Level 2 and Level 3 in Adult Care, a distinction in Dementia Care, and a Level 5 Diploma in Leadership of Health and Social Care Adults with distinction. I am an adaptable person with good business acumen and a positive attitude.
As a passionate healthcare professional, I am committed to leading my team in delivering outstanding care to our residents. I practice an open-door policy for residents, relatives, and staff, as they are at the heart of what we do at The Fernes.
Hi, my name is Hayley and I am the Deputy Manager at The Fernes. I started working here 8 years ago as a carer and have followed my career goals and aspirations and worked my way through the ranks to Deputy Manager.
My learning and development was recognised in 2023 when I was the south divisions Learner of the Year.
My passion within the care sector is palliative care, and I am the homes Palliative Care Champion.
In my spare time, I enjoy watching sports or being by the sea.
I look forward to welcoming you to our wonderful home.
Hi my name is Justyna and I am Community Care Lead here at The Fernes. I actually started my journey here at Barchester as a housekeeper in 2019 but soon realised my passion was within the care side of the home. I worked hard to progress from Carer to Community Care Lead by completing my NVQ’s within the company. I work mainly on our Memory Lane unit and I am also Dementia Champion. As a Care Community Lead I am responsible for overseeing the clinical and care delivery within the home. I take pride in maintaining high standards of quality, compliance, and person-centered care, while nurturing a positive and inclusive culture among my team. I am approachable and supportive; I actively encourage learning, reflection, and team development. I strive to lead by example, balancing professionalism with warmth and empathy in every interaction with residents, families, and staff.
Hello, my name is Becci. I have worked at The Fernes since 2017. I started out as a carer and in 2023 I was given the opportunity to take on the role of Admin Assistant. I really enjoy the different challenges this role brings whilst still being able to see the lovely residents and our wonderful team. I love being able to build up relationships with family and friends and welcome them into our home with a smile. My career here at The Fernes has taught me many new skills which I am really grateful for and I look forward to expanding my knowledge further.
Hello, my name is Anna. I have worked in care since I was 18. In February 2023, I joined The Fernes as a Senior Carer and work within our Memory Lane Community. I take great pleasure and pride in my role and love the rewarding feeling of helping others. Every day here is different, and I look forward to facing the challenges each day brings.
Hello, my name is Emily. I’ve been working at the Fernes for a year and a half. I started as a carer and was given the opportunity to progress and begin my NVQ 3 to become a senior carer.
I’m passionate about my job and love working for the Fernes. It’s become a second family, both staff and residents and I hope to progress my career here.
My name is Saffire and I have worked here at The Fernes since 2023, starting out as a carer on nights.
I was soon given the opportunity to progress to a senior carer and move on to the day shift.
You will find me working on all 3 floors throughout the home. I enjoy the variety this gives me plus it allows me to get to know all the residents we care for.
I am also a Dementia Champion for our home, which I enjoy. I like to spend my spare time with my family or indulging in some retail therapy
I have been working in care for the majority of my work life, I started in domiciliary care and then made the move to The Fernes Care Home. I have progressed from Carer to Senior Carer and jumped at the opportunity to become the Activities Coordinator. I am outgoing and creative so find this role much more suited to me.
I enjoy planning all the fun and meaningful activities which are enriching the residents' lives. As I have worked my way up at The Fernes, I feel I know our residents very well and love to meet new faces, getting to know them and help them to meet new friends. Spending quality time with residents and seeing them relaxed, smiling and happy is the most rewarding part of the role.
My name is Mark. I started at The Fernes on 2025. Previously, I was a Facilities manager at various secondary schools. This has given me the opportunity to expand on my skill set in different areas of maintenance and Health and Safety. I am very into motorcycles, so much so that I own 3! In my spare time, I am either riding my bike or oil painting. No job is too big or small; my priority is ensuring the residents are safe and happy in their homes.
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