
All residents were engaged and my mum was having the best time.S G(Son of Resident/Service User)

Staff really friendly and treat you like one of the family.Adrian W(Son of Resident/Service User)

The communal rooms are clean, light and airy but still emit a cosy feeling as do the residents' roomSusan D(Daughter of Resident/Service User)

All residents were engaged and my mum was having the best time.S G(Son of Resident/Service User)

Staff really friendly and treat you like one of the family.Adrian W(Son of Resident/Service User)

The communal rooms are clean, light and airy but still emit a cosy feeling as do the residents' roomSusan D(Daughter of Resident/Service User)

This purpose-built care home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. Their specialist activities team are dedicated to making residents' lives as enjoyable and funfilled as possible. The home makes the activity plans person-centred to each individual. Here at The Fernes, they like to enjoy quality time with their families and they spend a lot of time organising social events...
Care Provided by Barchester The Fernes
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester The Fernes for full pricing details and T&Cs.
Contact Barchester The Fernes to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Alina Danetiu(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2016
- Number of floors: 3
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visitors are welcome to visit any time to the home
Parking
- Parking area to the front of the home with direct access from Samuel Mortimer Close.
Barchester The Fernes Reviews (99)
Barchester The Fernes has a Review Score of 9.7 (9.707) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester The Fernes has 99 reviews.
I really cannot fault the care provided by The Fernes care home. My mother has been resident for over three years and throughout this time nothing has been too much trouble. She has been treated extremely well and I am 100% confident that she has been looked after to the highest standard. I must congratulate the staff at the home for their support of my mother, even moving her room to be closer to their office, to be able to spend more time with her whilst she has been struggling with sight and overall health. Throughout this crisis, the team within the home has provided regular updates on both the well being of the residents and staff alike. Also, maintain daily activities to ensure that whilst unable to receive visitors, the residents have events planned on a regular basis. I have recommended Fernes to a number of friends and colleagues with elderly parents and will continue to do so.
My dad has been in The Fernes for 6 months, the care he receives is excellent, he loves the staff and I have never heard him say anything negative about his care, unlike the previous home he was in. The staff are amazing so caring and this goes from the management, kitchen staff, entertainment, housekeeping and the care. They treat him like family and he has a lot of laughs with them. It gives me peace of mind knowing he is receiving the best care possible. Nothing is too much trouble and all the staff are so dedicated. I love going in there, it’s a very happy place to be.
The care that my friend is receiving is second to none, the staff go out of the way to comfort here and please here. They could not do enough.
The care and efficiency of The Fernes is exceptional and I highly recommend it.
I visit my friend's Mum twice a week at The Fernes. The care home has such a warm and friendly feel to it and everyone who works there is so helpful. My Friend's mum who lives there is so well looked after and she feels very lucky to be there.
Lovely premises, clean and good finish with beautiful outdoor space. Really nice and friendly staff and good food.
The level of care and support is exceptional from all the staff. They are genuinely engaged with the residents. Very knowledgeable about all aspects of Mum's needs. At times Mum's frustrations at her restricted lifestyle break through but everyone treats her with such patience, giving her time and encouragement. Thank you to the staff at The Fernes for giving me peace of mind that Mum is wonderfully cared for during my absences.
This is such a lovely home, I wouldn't mind a week here myself respite. The home is beautiful with lots of places to enjoy with your relative, with beautiful views over the countryside. The staff are so attentive and friendly, food looks delicious, I am very happy with my relative being here.
Would not hesitate to come here as a resident.
My father came to The Fernes after a fall had made independent living unviable. As a fiercely independent 93 year old he was treated as an individual, personal preferences and idiosyncrasies accommodated. The rooms are well appointed and the communal areas stylish with lovely restaurants. However, it is the staff who make this place. They are amazing. Their care and compassion shines through and above their professional high standards of training.
Very friendly and caring staff who do an excellent job of looking after the residents. I am more relaxed, knowing Mum is in a safe place being well cared for.
The staff were friendly, cheerful and very attentive at all times - the family visited Mum regularly and have nothing but praise for the staff.
The facilities are excellent and the food and choices provided were very good indeed.
I would definitely be happy, as would Mum, to stay there again.
The wet room shower chair was a bit wobbly on the floor.
The toilet didn't work properly for the 2 weeks I was there.
More shelving needed around the bathroom sink for toothbrushes etc.
I was told that weekly trips available but this never happened.
Thank you for your feedback, I will certainly look into this to ensure we improve within these areas.
Mum has stayed at the Ferms for two weeks for the last 3 years. She has always enjoyed her stay. The staff have been very kind and caring. All the facilities are excellent. The activities were very stimulating which was very good for Mum.
Mum has been poorly on a number of occasions and the staff always go the extra mile to help and assist her.
They accommodate any need for their residents. The activity programme is brilliant, with many varied and interesting activities.
The staff are all empathetic and compassionate, for both the residents and their relatives.
I cannot find any fault with this home and would highly recommend The Fernes to anyone looking for a care home for their relatives.
The staff are dedicated, kind and very caring. Food is good, varied and tasty. Portion size is adjusted to the resident.
Room very comfortable, a member of staff has put my dad's pictures up. The activity coordinators are lovely. Dad now joins in with different things and has been out in the minibus.
Deputy manager is quietly efficient and things get done if highlighted.
There is an outing to the beach which I am proposing to take. I don't care which beach, so long as you can get out in the fresh air. That is why I want to go.
We looked far and wide to find a suitable home for our sister and were overjoyed when we found The Fernes. She has been extremely happy there and although she says she'd like to go home she knows she is far better off where she is. Having company and eating well is so good for her too. 7% increase in the fees is a shock.
Thank you for your kind review for The Fernes your sister is such a lovely lady and a pleasure to care for.
The youngest great-granddaughter took off her shoes and made herself very comfortable on the floor playing games, while a great-grandson played the guitar.
By the end of the birthday tea party Dad was tired so returned to his room and we all went our separate ways.
It really felt like being in your own home. Thank you.
I am so happy that you were able, for a short time, to use the home as you would your own home, our aim at The Fernes is to allow our residents and their visitors to continue with their close family relationships in a relaxed and homely atmosphere.
I never thought that my mother would need a care home, so when the time came it was a really difficult decision to make. However, The Fernes made a hard decision easier. The environment is second to none and more importantly, the staff are kind and dedicated. I think mum's quality of life has improved since she moved into The Fernes, her physical care is much better and she is less anxious having the staff to help whilst maintaining her privacy and dignity. I wish it was more affordable so that more elderly people could have this quality of care.
Thank you for your kind comments. At The Fernes we focus on the whole lifestyle and experience for our residents so that they are living within an environment which is both welcoming and supportive.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 April 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
8 Bed Vacancies
Posted: 22 July 2026Please call The Fernes Care Home for bed availability.
News (49) & Events (5)
- 24 Jul 2026
Residents at The Fernes Care Home enjoyed a wonderful afternoon in the sunshine as they celebrated National Butterfly Week by taking part in the BBC's Big Butterfly Count and creating...
- 22 Jul 2026
What a fantastic time we had welcoming Visco Sport and Paul to Memory Lane for a fun-filled, interactive activity session! Using a variety of colourful equipment including beanbags, balls and...
- 22 Jul 2026
What a fantastic time we had welcoming Visco Sport and Paul to Memory Lane for a fun-filled, interactive activity session! Using a variety of colourful equipment including beanbags, balls and...
- 30 Jul 2026Organiser: Barchester The Fernes
- 04 Aug 2026Organiser: Barchester The Fernes
- 07 Aug 2026Organiser: Barchester The Fernes
Awards / Recognitions (128)
- 14 Jun 2026Recipient: Barchester The Fernes
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Meet the Team (11)

Hello, my name is Alina, and I am the General Manager at The Fernes Care Home. My team and I look forward to welcoming you into our home.
I have a background in HR, IT, and finance, but I decided to pursue a career in healthcare when I moved to the UK in 2015. My first experience with the residents I supported had a profound impact on me, and it changed my perspective on life. It made me realise the difference that good care and compassion can make in a person's life.
In my previous roles, I spent most of my time in an office, surrounded only by my computer, paperwork, and occasional phone calls. But in my current role, I take home with me the smiles, hugs, and happiness of the residents I care for. It is the greatest reward.
Since starting my career in healthcare, I have continued to develop my skills and knowledge. I have achieved Level 2 and Level 3 in Adult Care, a distinction in Dementia Care, and a Level 5 Diploma in Leadership of Health and Social Care Adults with distinction. I am an adaptable person with good business acumen and a positive attitude.
As a passionate healthcare professional, I am committed to leading my team in delivering outstanding care to our residents. I practice an open-door policy for residents, relatives, and staff, as they are at the heart of what we do at The Fernes.

Hi, my name is Hayley, and I am the Deputy Manager at The Fernes. I started working here 8 years ago as a carer and have followed my career goals and aspirations, and worked my way through the ranks to Deputy Manager.
My learning and development were recognised in 2023 when I was the South Division's Learner of the Year.
My passion within the care sector is palliative care, and I am the home's Palliative Care Champion.
In my spare time, I enjoy watching sports or being by the sea.
I look forward to welcoming you to our wonderful home.

Hi, my name is Justyna, and I am Community Care Lead here at The Fernes. I actually started my journey here at Barchester as a housekeeper in 2019, but soon realised my passion was within the care side of the home. I worked hard to progress from Carer to Community Care Lead by completing my NVQ’s within the company. I work mainly on our Memory Lane unit, and I am also Dementia Champion. As a Care Community Lead, I am responsible for overseeing the clinical and care delivery within the home. I take pride in maintaining high standards of quality, compliance, and person-centred care, while nurturing a positive and inclusive culture among my team. I am approachable and supportive; I actively encourage learning, reflection, and team development. I strive to lead by example, balancing professionalism with warmth and empathy in every interaction with residents, families, and staff.

I started working at Barchester in 2023 at Challoner House Nursing Home in Chandlers Ford in a job share role as Administrator. In November 2025 I decided to return to full time employment and I was lucky enough to join The Fernes Care Home in the capacity of full time Administrator.
I have worked in administration for over 35 years and really enjoy my current role with Barchester. I enjoy working at The Fernes and especially love being able to support our residents and their families.

Hello, my name is Becci. I have worked at The Fernes since 2017. I started out as a carer and in 2023 I was given the opportunity to take on the role of Admin Assistant. I really enjoy the different challenges this role brings whilst still being able to see the lovely residents and our wonderful team. I love being able to build up relationships with family and friends and welcome them into our home with a smile. My career here at The Fernes has taught me many new skills which I am really grateful for and I look forward to expanding my knowledge further.

Hello, my name is Emily. I’ve been working at the Fernes for a year and a half. I started as a carer and was given the opportunity to progress and begin my NVQ 3 to become a senior carer.
I’m passionate about my job and love working for the Fernes. It’s become a second family, both staff and residents and I hope to progress my career here.

I was soon given the opportunity to progress to a senior carer and move on to the day shift.
You will find me working on all 3 floors throughout the home. I enjoy the variety this gives me plus it allows me to get to know all the residents we care for.
I am also a Dementia Champion for our home, which I enjoy. I like to spend my spare time with my family or indulging in some retail therapy

I have been working in care for the majority of my work life, I started in domiciliary care and then made the move to The Fernes Care Home. I have progressed from Carer to Senior Carer and jumped at the opportunity to become the Activities Coordinator. I am outgoing and creative so find this role much more suited to me.
I enjoy planning all the fun and meaningful activities which are enriching the residents' lives. As I have worked my way up at The Fernes, I feel I know our residents very well and love to meet new faces, getting to know them and help them to meet new friends. Spending quality time with residents and seeing them relaxed, smiling and happy is the most rewarding part of the role.

My name is Mark. I started at The Fernes in 2025. Previously, I was a Facilities manager at various secondary schools. This has given me the opportunity to expand on my skill set in different areas of maintenance and Health and Safety. I am very into motorcycles, so much so that I own 3! In my spare time, I am either riding my bike or oil painting. No job is too big or small; my priority is ensuring the residents are safe and happy in their homes.

My name is Grazia, I’m super excited to introduce myself as the Head Chef at The Fernes.
I grew up in Sardinia where my passion for cooking was born. Professionally I have 30 years of experience, initially working in Sardinia before moving to London as a Pastry Chef. Cooking is my passion; I strive to be the best I can and so in 2019 I joined a care home in order to become the complete Chef that I am today. I have been with Barchester for the last 3 years where, in order to progress my career, I was given the opportunity to successfully complete my Chef Academy. I love cats and I have 4, they are my babies. If I’m not at work you will tending to my garden or shopping!!

My name is Kerry an I am the Head of Housekeeping at The Fernes. I am bringing with me a wealth of experience in both housekeeping and management within the care sector. I have a strong background in maintaining high standards of cleanliness and organisation. I am dedicated to creating a safe, welcoming, and comfortable environment for all our residents, families, and staff.
My experience in care management made me understand the unique needs of those living in our home, ensuring that housekeeping not only meets regulatory standards but also enhances the overall well-being, experience and dignity of our residents. I aim to lead my team with professionalism, compassion, and attention to detail, fostering a culture of excellence and teamwork.
I am passionate about making a positive difference, and I take pride in supporting my team to deliver outstanding care in a homely and well-kept environment.
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