Wulfrun Rose Nursing Home

It was an absolute honour to look after your nan at the end of her life. We also wish she could have stayed with us for a while longer. You will always remain a member of the Wulfrun Rose family.

Thank you for taking the time to leave a review and for your 5* rating. We are so pleased to read that your dad is settled in his new home.

Thank you taking the time to leave a review. We are aware that you were in discussions with the home and followed our formal complaints procedure. We are sorry that despite this your concerns remain unresolved. We are extremely disappointed to receive such a poor review and that your experience of Wulfrun Rose did not meet your expectations.

Thank you for your kind words. It has been and remains a privilege and pleasure to care for Mom. Having such a supportive family is heartwarming.

Thank you for you review. We offer personal care to our residents daily in line with their wishes, needs and desires. When people with capacity refuse care we adhere to their wishes and document this in their care plan. We ask relatives to leave residents' rooms when we are supporting with personal care to maintain privacy and dignity unless it is their explicit wish that relatives stay. This is a rare occurrence and to my knowledge has not happened for a long time. We always assisted people that need assistance. We are unable to force residents to drink if they decline, we do record any refusals. We refer residents to our GP, dietitian and the Speech and Language team when required. I am sure that you can empathise people living with dementia wander at times. We strive to communicate with all our residents in the manner that they prefer. My team and I work together to ensure that all our residents receive a high standard of care, I am sorry that you do not think we achieved this.

Thank you, Margaret, for this lovely review. The staff feel that your husband is now also part of our family here at Wulfrun Rose as well as yourself. We strive to do our best at all times, we are not perfect but we try our hardest to ensure all residents are safe and well and that families are kept fully informed during this restricting time. We look forward to welcoming you back into our home when restrictions are lifted.

This is so lovely of you to make these comments. My team are just doing their jobs. I will pass your lovely comments on to them.

Thank you so much for this lovely review. I will pass on the lovely comments to the staff.

Thank you for your kind words, it is very much appreciated.

Thank you for your review. I am sorry that you felt the care given to your father was unsatisfactory on his short respite stay with us. A full investigation into the circumstances was carried out and this has been fed back to the CQC and social services. The incident was found not to meet the threshold for safeguarding. Many changes were made to the home upon Dad's arrival to try and make sure that he was safe at all times due to being an absconsion risk. I can assure you that I spoke to you as soon as I arrived at the home that morning and there were no mixed messages from myself. The time that Dad stayed with us was a pleasant one of which we have many photographs and videos of him participating and enjoying himself. If you wish to discuss any of the concerns you had regarding Dad's stay then please do not hesitate to get in touch with me.

Thank you, your kind words are appreciated. We try our best, and its always lovely to hear such positive feedback.

Thank you for your kind words; they are appreciated.