Wulfrun Rose Nursing Home

Underhill Lane, Underhill, Wolverhampton WV10 8LP
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9.7 127 Reviews
  • Wulfrun Rose Nursing Home, Wolverhampton
Wulfrun Rose Care Home opened in February 2016 and is set in the pleasant residential district of Bushbury, near Wolverhampton.

Modern and purpose-designed, Wulfrun Rose is a unique living facility that provides a comfortable, stress-free environment allowing the residents to maximise all quality of life.

From the cafe and spacious waiting lounge to quiet peaceful retreats, there is a choice of communal areas for the resident to relax, socialise or spend private time with friends and family such as the beautiful landscaped sensory garden with fountains and seating areas designed specifically for the comfort and enjoyment.

Wulfrun Rose team offers care with kindness, dedication and compassion for the residents as part of the extended families.
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Care Provided by Wulfrun Rose Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees What's included?

Contact Wulfrun Rose Nursing Home to confirm what's included and get a personalised quote:

Contact Wulfrun Rose Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise Ali (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (67)

Visiting

  • No restrictions on the visiting times but if possible please avoid lunch or dinner times.

Parking

  • Ample car park spaces both at the front and rear of the care home

Wulfrun Rose Nursing Home Reviews (127)

9.7

Wulfrun Rose Nursing Home has a Review Score of 9.7 (9.733) out of 10, based on 39 reviews in the last 2 years.
Over all time Wulfrun Rose Nursing Home has 127 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wulfrun Rose Nursing Home
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Total of 127, showing 41-60
Review from R M (Daughter of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents received excellent care there. They had very different needs but they were all met. When my parents were well enough they were included in various activities. They organised a lovely party for my mother's birthday and another for their 70th wedding anniversary. They worked very closely
with the hospice and palliative care nurse to ensure painless and dignified deaths.
Reply from Louise Ali, deputy manager at Wulfrun Rose Nursing Homeit was an absolute privilege and pleasure. Thank you for your kind words.
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Review from L J (Sister of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home and caregivers are on the whole fine. The problem is gaining access to visit relatives after 5pm and at weekends. The website says the home is open 24 hours therefore a security guard should be on duty to allow visitors in and out, it should not be up to the caregivers, their responsibility
is to the residents not having to keep an eye on the door.
Reply from Jackie Scott, Manager at Wulfrun Rose Nursing HomeThank you for the kind words regarding the care team. I will take your concerns regarding access to senior management.
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Review from Chelsie E (Granddaughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan seems happy at Wulfrun Rose.
I do think there are slight improvements needed here and there.
Most of the staff are very caring and helpful and always make you feel welcome.
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Review from Tracie E (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good facilities, well-cared for.
Lots of activities, staff are very friendly and make you feel welcome anytime you come.
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Review from P M (Respite Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have come in for 4 weeks of respite. I have found it very good for my needs. The staff are really good. They are very friendly and look after me really well. It's been like a new lease of life for me, meeting and talking to different people. At home, I'm stuck in bed but here I can get out in the
gardens, I have some me time. I am hoping to become a full-time resident soon.
Reply from Jackie Scott, Manager at Wulfrun Rose Nursing HomeIt is an absolute pleasure to have you as a permanent resident. We are all so happy you have joined our family.
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Review from Linda P (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad arrived at Wulfrun Rose Nursing Home we have found all staff to be helpful and caring. The room is bright and clean and most important Dad is happy and settled.
Reply from Jackie Scott, Manager at Wulfrun Rose Nursing HomeHi, thank you for taking the time to share your thoughts and kind words about Wulfrun Rose.
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Review from Stephen R (Son of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit I find the place really clean, staff are very welcoming and friendly.
Feel my mum is being looked after very well, no issues at all.
Reply from Jackie Scott, Manager at Wulfrun Rose Nursing HomeYou are as much part of our family as Mom is. Mom is a sweet, sweet lady. Thank you for your kind words.
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Review from Sally-Ann D (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mom was only with you for a short time, you made her comfortable and pain-free for the last few days of her life. You were kind, considerate and treated her with dignity.
Reply from Jackie Scott, Manager at Wulfrun Rose Nursing HomeThank you for your kind words and for taking the time to write the review. It is always a privilege to look after someone at the end of their life, and the staff fell in love with Mom the moment they met her. We all send our love to you and to Mom in heaven.
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Review from Jennifer N (Granddaughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was only a resident for 1 week before she passed away and while my nan was in their care she was well looked after and thought of throughout the home. All the staff we met were wonderful and made us all feel welcome we really can't thank all the staff enough for the care and support they gave
to my nan and us as a family. I just wish she had longer there instead of the neglect my nan had to suffer in another care home for 4 months. Thank you Wulfrun Rose Nursing Home.
Reply from Jackie Scott, Manager at Wulfrun Rose Nursing HomeIt was an absolute honour to look after your nan at the end of her life. We also wish she could have stayed with us for a while longer. You will always remain a member of the Wulfrun Rose family.
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Review from S P (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom was sent to this nursing home via the hospital, couldn't have chosen a better place myself. She has a lovely clean room with a TV and bathroom. The staff are so friendly and welcoming, nothing is too much trouble. I feel relieved that Mom is in a safe, caring home.
Reply from Jackie Scott, Manager at Wulfrun Rose Nursing HomeThank you so much for your kind words. We are proud to look after Mom and are glad that she has joined the Wulfrun Rose family.
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Review from Angela F (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since dad came to Wulfrun Rose Nursing Home he has been a lot more settled than anywhere. The staff are lovely, and polite and listen to any concerns we have regarding dad and help us in any way they can. This has been the third home dad has been in but the best one, more than happy with their service
and has his daughters more settled knowing he is being looked after so well.
Reply from Lorraine Shannon, Customer Relationship Manager at Wulfrun Rose Nursing HomeThank you for taking the time to leave a review and for your 5* rating. We are so pleased to read that your dad is settled in his new home.
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Review from L B (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant surroundings. The home and staff are very attentive at all times. Nothing is too much trouble.
Reply from Lorraine Shannon, Customer Relationship Manager at Wulfrun Rose Nursing HomeThank you for taking the time to leave a review and such positive feedback.
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Review from Brian M (Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say that this home is like being at home. The staff are nice. You can not say a thing about the Wulfrun Rose Nursing Home.
Reply from Lorraine Shannon, Customer Relationship Manager at Wulfrun Rose Nursing HomeThank you for taking the time to leave a review and for your 5* rating. We are so pleased to read your complimentary feedback.
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Review from Patricia W (Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy being at, and like the home. The staff are very helpful and will listen if you want to talk about anything. The food is very good, alright.
Reply from Lorraine Shannon, Customer Relationship Manager at Wulfrun Rose Nursing HomeThank you for taking the time to leave a review and for your 5* rating. We are so happy to read that you are enjoying your new home.
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Review from Tina S (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with Wulfrun Rose. My mom has been here about 6 months and loves it. The care provided is excellent as are the staff and the facilities.
Reply from Lorraine Shannon, Customer Relationship Manager at Wulfrun Rose Nursing HomeThank you for taking the time to leave a review and we are delighted to read how pleased you are and that your mom loves living at Wulfrun Rose.
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Review from Amanda D (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Appalling nursing home. I don’t understand how or why they haven’t completely changed the staff or management.
Completely different experience when they don’t realise family or friends are there, observing.
They only cleaned human waste in the kitchen area because I pointed it out, otherwise, they
were all hoping someone else would do it.
Reply from Lorraine Shannon, Customer Relationship Manager at Wulfrun Rose Nursing HomeThank you taking the time to leave a review. We are aware that you were in discussions with the home and followed our formal complaints procedure. We are sorry that despite this your concerns remain unresolved. We are extremely disappointed to receive such a poor review and that your experience of Wulfrun Rose did not meet your expectations.
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Review from Alison B (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In 2018, sadly, my mum could no longer live independently, so we searched for a nursing home near my sister in Wolverhampton. We visited a number of places, but found them dark and depressing. When we visited Wulfrun Rose, we knew we had found the place for Mum to end her days. Since March 2018, when
Mum arrived at Wulfrun Rose, she has received excellent care, she is treated with the utmost care and respect by everyone. Even during the pressures of Covid, the quality of care continued and does so to this day. In August 2022, Mum deteriorated and the family were called. We too were treated with the utmost respect during the 10-day period Mum recovered. On the 22nd of October 2022, she deteriorated again and we were called - excellent care and treatment too. If you are looking for somewhere for your loved one, you should try Wulfrun Rose Nursing Home.
Reply from Jackie Scott, Manager at Wulfrun Rose Nursing HomeThank you for your kind words. It has been and remains a privilege and pleasure to care for Mom. Having such a supportive family is heartwarming.
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Review from S D (Granddaughter of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
On multiple occasions, I would visit my grandmother and she was in stained dirty pyjamas from 2/3 days before and be unwashed. I witnessed carers talking over her when tending to her personal care, and not engaging with her or treating her with compassion, making her feel like an object. I documented
occasions of her becoming dehydrated through lack of assistance with drinks, resulting in having infections. We witnessed a dementia resident wandering around and walking into my grandmother's room which frightened her.
Talking to residents like they are children is patronising and does not encourage relationship-building. Just because someone has complex needs and is frail doesn't mean they should be spoken to like they don't know what is going on. It is demeaning. There are some excellent nurses at Wulfrun Rose and my grandmother felt comfortable with them because they treated her like a human being. It's a shame not all staff are the same. Overall a very bad experience, mostly due to poor management.
Reply from Jackie Scott, Home Manager at Wulfrun Rose Nursing HomeThank you for you review. We offer personal care to our residents daily in line with their wishes, needs and desires. When people with capacity refuse care we adhere to their wishes and document this in their care plan. We ask relatives to leave residents' rooms when we are supporting with personal care to maintain privacy and dignity unless it is their explicit wish that relatives stay. This is a rare occurrence and to my knowledge has not happened for a long time. We always assisted people that need assistance. We are unable to force residents to drink if they decline, we do record any refusals. We refer residents to our GP, dietitian and the Speech and Language team when required. I am sure that you can empathise people living with dementia wander at times. We strive to communicate with all our residents in the manner that they prefer. My team and I work together to ensure that all our residents receive a high standard of care, I am sorry that you do not think we achieved this.
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Review from Lorraine J (Daughter of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just have to comment that this home is delivering exceptional care in very difficult times. The home is odour free, clean and tidy, the staff are caring, courteous and polite. The management in the home cannot do enough to assist and have always responded to me promptly, I even spoke to the manager
whilst she was at home having a family meal. I just think this home is amazing. The way they care for my relative is second to none and I couldn't ask for them the be placed anywhere better.
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Review from Barbara K (Friend of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to make this review as I really feel that this home deserves some recognition. Over the past two years, my dearest friend has been a resident here, and at first, I was very dubious. The new manager who started in September 2019 has made such a difference to the home, and the way that things
are. The staff have been amazing all through this Covid Pandemic, and they have kept the residents safe. There have been some minor issues over the last few weeks regarding communication, but again, the staff are working extremely hard to ensure that all people are kept up to date. My friends family could not ask for a better home for their loved one, and my friend tells me all the time how great the home is and what a lovely place to live it is. I thank all the staff greatly for all they are doing, and I thank the manager for all she is doing to keep things running smoothly.
If you are looking for a home for a loved one, then please choose Wulfrun Rose, you won't be disappointed.
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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Wulfrun Rose Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Wulfrun Rose Nursing Home is calculated as follows: ( (346 Excellents x 5) + (105 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 460 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wulfrun Rose Nursing Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (6)

Louise

Louise Ali

Job Title: Home Manager Joined: 2018

I am the Home Manager at Wulfrun Rose Nursing Home. I am a registered learning disability nurse with over 16 years of experience.


I have worked at Wulfrun Rose for 7 years, and I am passionate about our team, our home and ensuring our residents live a fulfilled and meaningful life.


I look forward to showing you around our wonderful home.

Rashika

Rashika Verma

Job Title: Receptionist Joined: 2022

I enjoy my role of meeting and greeting visitors who come to visit us at Wulfrun Rose, and I love to be involved in helping them with their queries.


I also enjoy being part of a wonderful team and family.

Shanta

Shanta Salisbury

Job Title: Home Administrator Joined: 2022

I have worked in care for over 13 years, and it's the most rewarding job.


I enjoy helping people and ensuring their transition to the care home is smooth.


I enjoy meeting with new families and residents and helping them settle into our wonderful.

David

David Ali

Job Title: Activity Coordinators Joined: 2022

Hi, I'm Dave,


I have been an Activity Coordinator at Wulfrun Rose for 2 years and I absolutely love it.


I love being part of this valued-based company. I have built some really lovely relationships with the residents and their families, building and creating long-lasting memories for all.

Julie

Julie Troy

Job Title: Head housekeeper Joined: 2020

Hi, I'm Julie,


I have worked at Wulfrun Rose Care Home for over 4 years and I absolutely love it.


It's such a homely environment. I enjoy meeting with our residents and hearing about all the wonderful things that they have been getting up to.

Mark

Mark

Job Title: Maintenance Operative

Hi i'm Mark, and I am currently the Maintenance Operative at Wulfrun Rose, and I look forward to meeting you.

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