Wulfrun Rose Nursing Home

Underhill Lane, Underhill, Wolverhampton WV10 8LP
Review Us
9.7 127 Reviews
  • Wulfrun Rose Nursing Home, Wolverhampton
Wulfrun Rose Care Home opened in February 2016 and is set in the pleasant residential district of Bushbury, near Wolverhampton.

Modern and purpose-designed, Wulfrun Rose is a unique living facility that provides a comfortable, stress-free environment allowing the residents to maximise all quality of life.

From the cafe and spacious waiting lounge to quiet peaceful retreats, there is a choice of communal areas for the resident to relax, socialise or spend private time with friends and family such as the beautiful landscaped sensory garden with fountains and seating areas designed specifically for the comfort and enjoyment.

Wulfrun Rose team offers care with kindness, dedication and compassion for the residents as part of the extended families.

Care Provided by Wulfrun Rose Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees What's included?

Contact Wulfrun Rose Nursing Home to confirm what's included and get a personalised quote:

Contact Wulfrun Rose Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise Ali (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (67)

Visiting

  • No restrictions on the visiting times but if possible please avoid lunch or dinner times.

Parking

  • Ample car park spaces both at the front and rear of the care home

Wulfrun Rose Nursing Home Reviews (127)

9.7

Wulfrun Rose Nursing Home has a Review Score of 9.7 (9.733) out of 10, based on 39 reviews in the last 2 years.
Over all time Wulfrun Rose Nursing Home has 127 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wulfrun Rose Nursing Home
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Total of 127, showing 61-80
Review from Margaret B (Wife of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in the home just over 3 yrs and has always been happy there. During this pandemic, all care and nursing homes are going through a very difficult time, as a family of a resident, we understand how hard they are working. We would like to thank all the staff, Management, Carers, Domestics
and Cooks for their hard work in keeping the residents happy and safe during this difficult time. Going above and beyond their normal duties. As my husband does not like mobile phones and won't use one, special thanks to the receptionist who usually answers the phone when I ring to see how he is doing.
She will always give me a full update as to how he is and what he has been up to. She will also spare the time to go and tell him that I have called and what I have said. This gives me peace of mind. Once again special thank you to all the staff you are amazing and all deserve a gold star for all your hard work and caring attitude.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you, Margaret, for this lovely review. The staff feel that your husband is now also part of our family here at Wulfrun Rose as well as yourself. We strive to do our best at all times, we are not perfect but we try our hardest to ensure all residents are safe and well and that families are kept fully informed during this restricting time. We look forward to welcoming you back into our home when restrictions are lifted.
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Review from Leonard S (Son-in-law of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I dropped some belongings off at the home today for my mother in law. I was made so welcome even though I wasn't allowed to enter the reception. The staff were friendly and polite and enjoyed chatting with me for a few minutes. They took the time to ask how I was and how the Family were coping during
this COVID19 lockdown, even though I know they were busy.
Prior to the lockdown, we were always happy with this home but it is still an excellent home for people even under difficult circumstances.
I can't wait till we can visit again and thank all the staff in person for keeping our loved one safe and for being brilliant through all of this.
Dear Home Manager, you have a fantastic home and team.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThis is so lovely of you to make these comments. My team are just doing their jobs. I will pass your lovely comments on to them.
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Review from Philippa S (Granddaughter of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting this home for several years and my grandmother has always been happy. The COVID lockdown has affected us all but I am very happy with the way that the home is working through this to ensure that my grandmother is well and happy. The recent activities went above and beyond what I
could've hoped for in a care home. I am extremely pleased with all the staff and the management. The manager recently sorted out some family issues for us and I am so grateful for her help and assistance. She didn't have to go as far as she did and in her personal time also. This home is always clean and fresh and the staff are always working hard. There will be times when things could be better but unless these things are discussed how can the home put things in place to improve. People are entitled to their opinion, as far as I'm concerned the home can do no more and I think the staff deserve gold medals for what they do. It has a good with CQC rating but I personally think it's outstanding.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you so much for this lovely review. I will pass on the lovely comments to the staff.
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Review from Lucy H (Regular Volunteer) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I previously visited this home prior to the COVID-19 Pandemic and always found it to be warm and welcoming. I always try to ensure that I keep up to date with what's going on at the home so that I know that my parishioner's are well. It was lovely to see all the activities on the social media sites
over the last few weeks and I thought that it was absolutely amazing how the virtual cruise was set up. It was such a pleasure to see so many smiling happy faces. I had the good fortune to be allowed a one-off visit to deliver a short service to one of my parishioner's who is end of life at the home, to see her looking so well cared for and so happy gives me such joy in my heart. The care is really outstanding at this home and the home manager is always available to speak if required, I do not know how she handles everything so smoothly and all the staff are so hardworking. I keep you all in my prayers and God Bless you all.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for your kind words, it is very much appreciated.
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Review from J A (Daughter of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sadly let my dad, 81, down. He was placed here on advice by a social worker. There was a safeguarding concern where his back door alarm at night wasn’t set. That allowed my dad to walk out with his packed bag at 3.45 am, we weren’t notified until approximately 7 am. He looked awful and worse than when
he went in. He refused to go back and when we collected his tablets later we were given someone else’s! We had mixed messages from the care manager saying she couldn’t cope to the daycare staff saying he’s been no trouble. Lack of communication! We are now reporting the care home.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for your review. I am sorry that you felt the care given to your father was unsatisfactory on his short respite stay with us. A full investigation into the circumstances was carried out and this has been fed back to the CQC and social services. The incident was found not to meet the threshold for safeguarding. Many changes were made to the home upon Dad's arrival to try and make sure that he was safe at all times due to being an absconsion risk. I can assure you that I spoke to you as soon as I arrived at the home that morning and there were no mixed messages from myself. The time that Dad stayed with us was a pleasant one of which we have many photographs and videos of him participating and enjoying himself. If you wish to discuss any of the concerns you had regarding Dad's stay then please do not hesitate to get in touch with me.
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Review from Joseph M (Son-in-law of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a difficult time at present for all care providers and families. However, today I was extremely appreciative that this home took the time to contact all family members to let us know that events were going on in the home that our loved one was taking part in. We also had photos sent to us afterwards
to show the events. This home goes above and beyond in their caring and their involvement of families and friends. I can't say enough how happy we are that our mother is in this home. It's wonderful.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you, your kind words are appreciated. We try our best, and its always lovely to hear such positive feedback.
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Review from Paula W (Friend of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just been to drop some things off in the foyer of the home for my friend and can see that there are lots going on today. The staff just informed me that they are having races for ascot with staff as the riders on mop horses! how good is that. The things that the staff do at this home is amazing. I know
my friend loves living here and she has always said its a home from home.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for your kind words; they are appreciated.
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Review from Vernon M (Son of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for all the care you have given Dad over the past 12-months and at the end of his life. The family is wholly grateful. You are angels. You treated Dad and us with dignity and respect.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for your kind words. We were honoured to care for your father.
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Review from Peter L (Nephew of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited my uncle in this home over the years and in his previous homes before this one. I have always felt that this home suits his previous lifestyle and that he should have been here earlier. However, he has spent the last few years of his life being cared for by a wonderful team, and I can't
say thank you enough for all the love and care that they have given him.
The care is very person-centred, and as I work in the health environment myself, I know how hard it is to get it right. This home is doing a wonderful job, and I highly commend them.
At this difficult time when visitors are not permitted into the home for everyone's safety, I am highly thankful that I was allowed to PPE up myself and pop in for a few minutes as my uncle had deteriorated and I'm happy to say I saw he was being cared for to the fullest extent. Thank you for letting me have that time with him.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for your kind comments. We are trying our best in these difficult times.
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Review from DW (Friend of Resident) published on 26 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank this home enough for the care and commitment that they are giving to all the residents and the local elderly people in the community. The care in the home has always been exceptional and now this is overflowing into the local community. Fantastic team from top to bottom left to right
and any which way round. If I need a care home in the future I know this is the one I'll choose. Thank you for making my community better by being in it.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for your kind words. We are trying our best to assist all within the community who need it at this troubled time.
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Review from Lulu B (Granddaughter of Resident) published on 13 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend this home to anyone looking for a home for their loved one. I have been very impressed with the care that they give my grandmother. They treat her with respect and dignity and she is extremely happy and settled.
Recently there have been brilliant entertainers and arts
and craft projects going on and I was blown away this week to see living eggs delivered and baby chicks in the home. It was totally amazing and my grandmother can't stop talking about how much fun she's having.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for this lovely review, and for taking the time to write it.
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Review from Tony B (Son of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
A solid team of carers with a capital C.
A positive atmosphere with an attention to detail in hygiene, nutrition and entertainment.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for taking the time to write this lovely review.
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Review from Sharon W (Friend of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just spent a very pleasant day visiting an old friend of mine at Wulfrun Rose. Her family informed me that she had been moved there after becoming unwell and my thoughts were 'oh dear, a care home'. However, from the point of arrival to the point of leaving, I have not experienced such a warm
welcome nor witnessed such devoted and caring staff. The staff team were very pleasant and polite and offered me drinks and even lunch whilst I was there and the care and interaction they showed were second to none. My friend was settled and comfortable and expressed to me that she felt at home with no worries or concerns whatsoever. The family have obviously made the right choice in selecting Wulfrun Rose as the place for their mother and I am happy to say I would visit again most readily and if ever I needed such care then I know where I'm going. A big thank you to the manager and staff for the atmosphere that you have created within this home.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for this review. It's nice to know we can change the minds of people thinking of a care home.
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Review from Barbara K (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was worried initially when I was told that my mother had to come to a nursing home as I wanted her in a hospice for her end of life.
But I was pleasantly surprised when my mother was admitted. The care staff couldn't do enough for her and her last few weeks were peaceful and dignified. The whole
experience was made a calming one and I cannot thank the home enough for their support through this time.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank for taking the time to write this review, it was a pleasure to provide care to such a lovely woman as your mother.
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Review from Anthony L (Son of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and helpful staff, always putting something on, from trips to shows, also a wide range of games.
Nice clean home; they do all their own cooking on-site from fresh products.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for taking the time to write this lovely review.
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Review from Peter W (Brother of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my brother at Wulfrun Rose now for some years and I have to say that I am impressed in the changes I have seen over the recent months. The home has always been caring and considerate and I have never had any worries over my brothers wellbeing. These last few months though, I have
seen increased awareness from staff in how they interact with the residents and they seem to show a deeper understanding of their needs. On questioning the staff, they have informed me that they feel supported and valued by the manager and the senior team and this has uplifted them. The home was clean and tidy, the manager and staff were friendly and sociable and the whole atmosphere was positive. The improvements have turned a good home into a warm and loving home. From the top tier to the bottom, the staff care and that shows.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for your kind review. It is lovely to hear such kind thoughtful words.
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Review from Laudry C (Friend of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely home. I've visited my friend this week to discover the home has had a new activity lady start to help the other one. This is great and she seemed really nice and bubbly. I would truly recommend this home to anyone who needs care. Faultless.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for the kind review and for taking the time to write this.
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Review from Katie B (Daughter of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow is all I can say about this home. My mother has been a resident here for some years and has always been settled and comfortable but I always worried about leaving and felt that something was lacking. However, changes have been happening over the last few months and I can now see a real difference
in the environment and feel a real difference in the atmosphere. The manager has worked hard to introduce some new processes and I think they are starting to see the results. The staff are very caring and show my mother a lot of patience. I think the home is moving forward at a lovely pace and look forward to seeing what comes next.
Reply from Ann Simmonds, Manager at Wulfrun Rose Nursing HomeThank you for this review, it is much appreciated and its nice to know that our changes are being noticed.
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Review from M C (Daughter of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful experience of a care home, the staff are truly amazing. Although my Mom was only with the home a short time through palliative care I could not have asked for or wished for a better environment. The staff always addressed my Mum with respect and care., they go above and beyond. I would
have no qualms recommending the home to anyone.
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Review from D W (Friend of Resident) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wulfrun Rose Nursing Home is a lovely, clean, friendly home.
All the staff carers, receptionists, domestics, kitchen are friendly, pleasant, nothing was too much trouble.
The home is well organised, food is excellent.
Rooms clean and very comfortable.
I would highly recommend Wulfrun Rose.
Reply from Bright Gurupira, Manager at Wulfrun Rose Nursing HomeThank you for the review. It was an absolute pleasure for the team here at Wulfrun Rose to look after your loved one. Best wishes and do visit us whenever you can.
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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Wulfrun Rose Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Wulfrun Rose Nursing Home is calculated as follows: ( (346 Excellents x 5) + (105 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 460 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wulfrun Rose Nursing Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

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Meet the Team (6)

Louise

Louise Ali

Job Title: Home Manager Joined: 2018

I am the Home Manager at Wulfrun Rose Nursing Home. I am a registered learning disability nurse with over 16 years of experience.


I have worked at Wulfrun Rose for 7 years, and I am passionate about our team, our home and ensuring our residents live a fulfilled and meaningful life.


I look forward to showing you around our wonderful home.

Rashika

Rashika Verma

Job Title: Receptionist Joined: 2022

I enjoy my role of meeting and greeting visitors who come to visit us at Wulfrun Rose, and I love to be involved in helping them with their queries.


I also enjoy being part of a wonderful team and family.

Shanta

Shanta Salisbury

Job Title: Home Administrator Joined: 2022

I have worked in care for over 13 years, and it's the most rewarding job.


I enjoy helping people and ensuring their transition to the care home is smooth.


I enjoy meeting with new families and residents and helping them settle into our wonderful.

David

David Ali

Job Title: Activity Coordinators Joined: 2022

Hi, I'm Dave,


I have been an Activity Coordinator at Wulfrun Rose for 2 years and I absolutely love it.


I love being part of this valued-based company. I have built some really lovely relationships with the residents and their families, building and creating long-lasting memories for all.

Julie

Julie Troy

Job Title: Head housekeeper Joined: 2020

Hi, I'm Julie,


I have worked at Wulfrun Rose Care Home for over 4 years and I absolutely love it.


It's such a homely environment. I enjoy meeting with our residents and hearing about all the wonderful things that they have been getting up to.

Mark

Mark

Job Title: Maintenance Operative

Hi i'm Mark, and I am currently the Maintenance Operative at Wulfrun Rose, and I look forward to meeting you.

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