Kiwi House Care Home

The team have been amazing! The staff helped us re-create our wedding so that my wife's Nan could attend as she wasn't able to come to the actual wedding. They went above and beyond and all of the residents seemed to have a great time. Lots of smiles & joy, we really appreciate the effort. Thank You!

The activities team helped us to re-create our wedding as my nana couldn't attend in person. They made our wedding so special & made so much effort in the decoration, organisation & including the other residents in the day. We even got a song! Thank you so much for making the day so special for the whole family, especially nana!

The Kiwi team made such a wonderful day for our family and mum-in-law. We re-created the recent wedding of our daughter and son-in-law. Fabulous job, well done.

Excellent home offering quality personalised care

All staff from managers, front desk, hands on carers, activity/entertainment team, the cooks, and the cleaners. (and any I may have missed) You set an example on how to be with family members, and most importantly the resident themselves. Our dad had the best nine months we could of wished for, thanks to all at Kiwi house. We could not as a family wished for better.

Unfortunately we went on holiday in September 2025 the home were fully aware we left a large note on mums wardrobe door as she had dementia mum had been in the home for 2 and a half years so the staff knew her well we came back to piles of washing dead flowers in her vases things had been taken the word is stolen but the home call it misplaced and mums personal wheel chair I had bought her was taken from behind her chair in her room and used for other residents and she had had a fall and severely bruised herself to cut a long story short after a meeting with seniority with lots of documented issues mum was tormented she had her hair done every week without fail until after my complaint and she was dead by January the manager and senior stood outside having a fag.

My Mum Has Been A Resident Here AT Kiwi House For 2 1/2 Years. She gets the best care and is well looked after by all the staff. She loves the Home as if it were her own. The staff and management have always had the best interests of my Mum. I can't thank them enough - such a brilliant team

They had a person-centred approach, which showed in the individual approach to each resident.

We are now probably in the last few weeks of her life, and the way they are looking after Mom is exemplary.

Overall, a good experience. Staff go over and above. Sometimes feels 'short-staffed' but managed well. Very friendly. Activity agenda exceptional. Food generally good but occasionally questionable. Everyone I've encountered has been helpful and kind.

Both of my parents have been residents at Kiwi House for 18 months now, and I am delighted with the flexibility shown by the management and senior caregivers of the home. This flexibility has allowed them to stay together despite one needing memory care and one not. The rooms are lovely and spacious with room for their personal effects. The caregivers are unfailingly friendly and pleasant with big smiles. They always greet residents by their first names. My parents love the little garden with the path around it. There are many activities for them to join in if they want to, and a special celebration with a singer included "their" chosen songs because it was their anniversary. It seems as if management and caregivers really do know each individual's needs and situation and are responsive and supportive towards family members if there are any issues or questions.

Everyone very concerned to do their best for the residents. Sometimes- eg meals, staff change over pressure on staff. At mealtimes residents sometimes overwhelmed by food/drink etc.

On 5th July Kiwi House held 'Kiwi Fest', a day festival of music and entertainment for the residents, and their family and friends. What a fantastic event. The music and entertainment were excellent and there was glitter stands, food stalls as well as singing and dancing. The garden was decorated with streamers and balloons and the patio turned into a stage. It was fantastic because Kiwi provided us with such a happy relaxed environment to share fun times with our loved ones. I am sure an amazing amount of effort has gone into preparing and delivering the day, top marks! As well as this event, over the past 2 months Mum has had trips out to a riding school for afternoon tea and Newstead Abbey for a picnic, again lovely activities she has really enjoyed. All the staff we deal with are so helpful, kind and caring. I would recommend Kiwi House to others who may be looking for a care home that both cares and is a home.

I would definitely recommend this home to family and friends - superb.

Very successful stay, comfortable and well look after good food.

I found the staff of Kiwi House to be very professional. The whole process of arranging care for my relative was efficient and easy to manage. The home is very clean and I have full confidence in the safety and security of my aunt while in residence.

Entering Kiwi House you immediately feel the warm and friendly atmosphere. Kiwi House is a relatively new building with wide corridors and plush carpets. The staff are loving and caring and do their utmost to make their residents comfortable and content. I highly recommend Kiwi House Care Home.

This place and staff are 5-star. Couldn't do enough for us. Brilliant.

When I describe Kiwi House to people I say it's "like a cruise ship on land". The facilities, care, atmosphere, food, and entertainment are all excellent. The whole team at Kiwi House have been incredibly caring and supportive during this significant change.

My Dad has now been a resident at Kiwi House for 18 months. He is well looked after by caring and hard-working staff throughout the home, who go above and beyond to make sure the residents are happy and comfortable. The team work hard to get to know the residents, and appreciate that they all have different needs and likes. They make Kiwi feel homely and safe and, therefore, give me peace of mind that Dad is getting the best care. I struggled with Dad moving into a home, but the support I've also received, and continue to receive, has been amazing.