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Kiwi House Care Home

Coleman Street, Derby, Derbyshire DE24 8NL
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Kiwi House is a beautiful care home with very caring staff, my mum is so happyB P(Daughter of Resident/Service User)
Kiwi House Care Home, Derby
recommend Kiwi House to anyone who is looking for care and to carry on living life to the full.Sandra L(Friend of Resident/Service User)
Kiwi House Care Home, Derby
we have activities and entertainment, very caring staff, I would not be anywhere elseJ O(Resident / Service User)
Kiwi House Care Home, Derby

Kiwi House Care Home is a family-run, award-winning care home providing luxury quality care in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and...  

Care Provided by Kiwi House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Kiwi House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Good to Know

Group / Owner

Person in charge

  • Jeanette Heath(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Parking

  • Parking Available on-site.

Kiwi House Care Home Reviews (123)

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9.7

Kiwi House Care Home has a Review Score of 9.7 (9.747) out of 10, based on 16 reviews in the last 2 years. Over all time Kiwi House Care Home has 123 reviews.

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Review from J G (Son of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience

My Mum spent the last 3 years of her life at Kiwi House where she was loved as well as cared for. As her condition deteriorated the staff adapted their support to ensure that right until the last day of her life she lived life to the full. The whole team are amazing and not only do they support the residents but the families too.

Reply from Lexie Jex, Marketing Assistant at Kiwi House Care Home
Thank you so much for your kind and heartfelt review. We're truly grateful that you took the time to share your experience.

It means a great deal to hear that your mum was cared for with such compassion throughout her time at Kiwi House. We're especially pleased that both your mum and your family...  

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Review from Deborah A (Daughter of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience

My Mum Has Been A Resident Here AT Kiwi House For 2 1/2 Years. She gets the best care and is well looked after by all the staff. She loves the Home as if it were her own. The staff and management have always had the best interests of my Mum. I can't thank them enough - such a brilliant team

Reply from Lexie Jex, Marketing Assistant at Kiwi House Care Home

Thank you so much for your kind and thoughtful review. We're delighted to hear that your mum has been so happy at Kiwi House over the past 2 years. It means a great deal to know that you feel she is receiving the best care and that our team has always had her best interests at heart. Your kind...  

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Review from R L (Son of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience
My mother first arrived at Kiwi House in December 2022 as a result of vascular dementia affecting the ability to look after herself.
Kiwi House have always been attentive to her needs, making sure they treated her with respect.

They had a person-centred approach, which showed in the individual approach to each resident.

Reply from Michelle Chambers, Admissions Manager at Kiwi House Care Home

Thank you for taking the time to share your experience with Kiwi House. We are so pleased to hear that your mother was treated with respect, dignity, and attentiveness since joining us in December 2022.

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Review from David B (Son of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience
Mum has been in Kiwi House now for 2 months and in all that time has been well looked after and cared for.

We are now probably in the last few weeks of her life, and the way they are looking after Mom is exemplary.

Reply from Michelle Chambers, Admissions Manager at Kiwi House Care Home

Thank you so much for your heartfelt review. It means a great deal to us to hear that your mum has been so well cared for during her time at Kiwi House.

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Review from V M (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

Overall, a good experience. Staff go over and above. Sometimes feels 'short-staffed' but managed well. Very friendly. Activity agenda exceptional. Food generally good but occasionally questionable. Everyone I've encountered has been helpful and kind.

Reply from Michelle Chambers, Admissions Manager at Kiwi House Care Home
Thank you for your thoughtful review. We're so pleased to hear that you had an overall good experience and that our team's friendliness, kindness, and dedication stood out to you.

We also value your honest feedback regarding the food, as this helps us continue improving the experience we provide. Thank you again for taking the time to share your comments - it means a great deal to our whole team.

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Review from Caroline A (Daughter of Resident) published on 17 December 2025 Submitted via Website
Overall Experience

Both of my parents have been residents at Kiwi House for 18 months now, and I am delighted with the flexibility shown by the management and senior caregivers of the home. This flexibility has allowed them to stay together despite one needing memory care and one not. The rooms are lovely and spacious with room for their personal effects. The caregivers are unfailingly friendly and pleasant with big smiles. They always greet residents by their first names. My parents love the little garden with the path around it. There are many activities for them to join in if they want to, and a special celebration with a singer included "their" chosen songs because it was their anniversary. It seems as if management and caregivers really do know each individual's needs and situation and are responsive and supportive towards family members if there are any issues or questions.

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Review from M M (Husband of Resident) published on 1 October 2025 Submitted via Postal Card
Overall Experience

Everyone very concerned to do their best for the residents. Sometimes- eg meals, staff change over pressure on staff. At mealtimes residents sometimes overwhelmed by food/drink etc.

Reply from Michelle Chambers, Admissions Manager at Kiwi House Care Home

Thank you for your thoughtful feedback. We're so pleased to hear that you feel our team is committed to doing their very best for residents-that means a lot to us. We also appreciate your observations about mealtimes and staff changeovers. We understand how these times can feel busy and, on...  

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Review from Julie S (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card
Overall Experience

On 5th July Kiwi House held 'Kiwi Fest', a day festival of music and entertainment for the residents, and their family and friends. What a fantastic event. The music and entertainment were excellent and there was glitter stands, food stalls as well as singing and dancing. The garden was decorated with streamers and balloons and the patio turned into a stage. It was fantastic because Kiwi provided us with such a happy relaxed environment to share fun times with our loved ones. I am sure an amazing amount of effort has gone into preparing and delivering the day, top marks! As well as this event, over the past 2 months Mum has had trips out to a riding school for afternoon tea and Newstead Abbey for a picnic, again lovely activities she has really enjoyed. All the staff we deal with are so helpful, kind and caring. I would recommend Kiwi House to others who may be looking for a care home that both cares and is a home.

Reply from Michelle Chambers, Admissions Manager at Kiwi House Care Home

Thank you so much for your heartfelt review of our recent 'Kiwi Fest'! We are thrilled to hear that you and your loved ones had such a wonderful time enjoying the music, entertainment, and festive atmosphere we created for the occasion. We truly appreciate your acknowledgment of the effort our team...  

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Review from J F (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card
Overall Experience
A beautiful home, more like a hotel.
Staff very very caring, receptionist lovely.
Every time I visit mum I am welcomed 100%.
The manager is lovely.

I would definitely recommend this home to family and friends - superb.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you found our team to be very caring and welcoming. Thank you for recommending our home.

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Review from C S (Wife of Resident) published on 27 March 2025 Submitted via Postal Card
Overall Experience

Very successful stay, comfortable and well look after good food.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are thrilled to hear your stay was successful and you thought the food was good. Thank you.

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Review from G W (Nephew of Resident) published on 27 March 2025 Submitted via Postal Card
Overall Experience

I found the staff of Kiwi House to be very professional. The whole process of arranging care for my relative was efficient and easy to manage. The home is very clean and I have full confidence in the safety and security of my aunt while in residence.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear you found our team to be very professional and the home to be clean and secure, filling you with confidence. Thank you.

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Review from Martin M (Son of Resident) published on 29 January 2025 Submitted via Website
Overall Experience

Entering Kiwi House you immediately feel the warm and friendly atmosphere. Kiwi House is a relatively new building with wide corridors and plush carpets. The staff are loving and caring and do their utmost to make their residents comfortable and content. I highly recommend Kiwi House Care Home.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you immediately felt the warm and friendly atmosphere and that you found our team to be loving and caring and do their utmost to make their residents comfortable and content. Thank you for your recommendations.

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Review from G G (Friend of Resident) published on 16 December 2024 Submitted via Postal Card
Overall Experience

This place and staff are 5-star. Couldn't do enough for us. Brilliant.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for leaving a wonderful review for Kiwi House Care Home! We're delighted to hear you've had a 5-star experience and appreciate our team's dedication to going above and beyond for you. Thank you for your kind words!

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Review from Robert Y (Son of Resident) published on 3 December 2024 Submitted via Postal Card
Overall Experience

When I describe Kiwi House to people I say it's "like a cruise ship on land". The facilities, care, atmosphere, food, and entertainment are all excellent. The whole team at Kiwi House have been incredibly caring and supportive during this significant change.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you find our facilities, care, atmosphere, food, and entertainment to be excellent. Thank you.

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Review from Julie W (Daughter of Resident) published on 2 October 2024 Submitted via Website
Overall Experience

My Dad has now been a resident at Kiwi House for 18 months. He is well looked after by caring and hard-working staff throughout the home, who go above and beyond to make sure the residents are happy and comfortable. The team work hard to get to know the residents, and appreciate that they all have different needs and likes. They make Kiwi feel homely and safe and, therefore, give me peace of mind that Dad is getting the best care. I struggled with Dad moving into a home, but the support I've also received, and continue to receive, has been amazing.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are thrilled to hear that you feel he is well looked after by our caring and hard-working team throughout the home, who go above and beyond to make sure all the residents are happy and comfortable. Thank you.

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Review from Debra M (Daughter-in-law of Resident) published on 21 August 2024 Submitted via Postal Card
Overall Experience

My mother-in-law visited Kiwi House for two weeks of respite care. The staff were extremely welcoming and made her feel at home straight away. What really singles the home out is the excellent activities programme and the thought and imagination that is put into this! She really enjoyed taking part. The rooms and garden are all lovely and allow residents to have their own space, particularly when they have visitors. My grandchildren loved the garden. She will be back!

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are thrilled to hear that your mother-in-law felt welcome and at home during her respite stay and that she and her grandchildren enjoyed the activities programme and the gardens. We look forward to welcoming her back. Thank you.

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Review from Susan S (Daughter of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

My mum is very happy here. Thoroughly enjoying the food and likes her room.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear your mum is very happy here and is thoroughly enjoying the food and her room. Thank you.

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Review from Fiona S (Daughter of Resident) published on 23 May 2024 Submitted via Website
Overall Experience
It is hard to find the words to express our gratitude to the team at Kiwi House.
As a family, we struggled with the concept of moving Dad into care, it's never an easy decision, but we knew it was in his best interest.
Dad settled in so quickly because the staff did make it home from home, making the transition into care so much easier.
Over the last 2+ years, the care Dad received was amazing, nothing was too much trouble, and we always felt fully informed and consulted. The biggest indicator was that Dad always had a cheeky smile because he was genuinely happy and felt cared for.
Thank you feels inadequate when I think of the connection that the team had with Dad. They genuinely shared our grief and loss because, yes he was our Dad, but he was clearly a big part of the Kiwi family.

Forever grateful - thank you.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We couldn't be happier to know that you felt your dad's care was amazing and that he genuinely felt happy and cared for. He was a big part of the Kiwi family and he will be missed by everyone. Thank you.

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Review from Carol F (Daughter of Resident) published on 14 May 2024 Submitted via Website
Overall Experience
The best decision we ever made was putting our Dad into Kiwi house. It was worth every penny spent and Dad was happy there from day one.
The care he received we cannot fault, even though his deteriorating health came needing more and more care and help from the staff and team.
The team kept us fully informed on everything, if there was any minor issue it was sorted and feedback given. The staff were so caring, especially towards the end of his life and his passing. Our family were so deeply moved that three of Dad's main carers came in on their day off to say their last goodbyes to him and another turned up after hearing of his passing it says an awful lot about the staff employed at the home.
As Dad was so happy there we have actually decided his funeral should leave from Kiwi House as that was his home for the past 2 years it will also give the incredible team a chance to say goodbye to him.

I cannot thank the care home enough for all the care they gave our Dad.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you feel it was the best decision you ever made was choose Kiwi House as your dad's home and that he was happy here from day one. Your dad will be missed by everyone here at Kiwi House. Thank you.

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Review from R L (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card
Overall Experience
The staff are all very lovely and friendly. There are always activities for the residents to do where they can interact together.
My dad is very happy at the home (Kiwi House).

Thank you everyone.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House a review. We are so pleased to hear that your dad is happy in his home and that you have found the team to be friendly. Thank you for your kind words.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 January 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (32) & Events (0)

News
  • 10 Jun 2026

    Residents at Kiwi House Care Home in Alvaston, Derby, recently enjoyed a wonderful taste of spring when two adorable lambs paid a very special visit to the home. Rocky and...

  • 25 May 2026

    Adept Care Homes is celebrating national success after being crowned Best for Sustainability at the prestigious Care Home Awards 2026, held on 15th May. The award recognises care providers that...

  • 22 Apr 2026

    Adept Care Homes is proud to announce that it has been named a finalist in the upcoming Care Home Awards 2026, marking another significant milestone in what has already been...

Upcoming Events

There are no upcoming events for Kiwi House Care Home.

Awards / Recognitions (24)

Accreditations

There are no accreditations posted yet for Kiwi House Care Home.

Meet the Team (2)

Jeanette Heath
Jeanette HeathJob Title:Home ManagerJoined: 2024

“My focus is to ensure residents receive high-quality care and are able to live life as they choose, helping us deliver on our promise that Kiwi House is a superb place to live or work.”

Catherine Lock
Catherine LockJob Title:Mobility AssessorJoined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

Frequently Asked Questions about Kiwi House Care Home

What types of Care is Kiwi House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kiwi House Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Kiwi House Care Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Kiwi House Care Home to the centre of Derby?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kiwi House Care Home to verify any information. View our terms and conditions. Kiwi House Care Home has an Enhanced Service -more info.