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- Bourn View Care Home - Avery Healthcare







Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.
The building stands in an elevated position and boasts stunning views...
Care Provided by Bourn View Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bourn View Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Bourn View Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Jenna Hughes(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Bourn View Care Home - Avery Healthcare Reviews (116)
Bourn View Care Home - Avery Healthcare has a Review Score of 9.8 (9.783) out of 10, based on 27 reviews in the last 2 years.
Over all time Bourn View Care Home - Avery Healthcare has 116 reviews.
We were approached at a hospital appointment where it was obvious our mum has dementia.
Bourn View is beautiful looks like a hotel and is well kept, though some earlier bought furniture needs rethinking. The staff were so kind, friendly and fun. There are many activities, superior to all homes we viewed before making our choice and a genuine desire to listen to residents and their families. Understaffing generally explains the few lapses in excellent standards, part of the nature of this employment.
If I had any criticism I think the residents would prefer plainer food choices on the menu.
The home is exceptionally clean and tastefully furnished and decorated. It is a lovely environment and the staff try to make each day enjoyable and fun.
I would recommend Bourn View to anyone considering this option for a family member.
Regardless of their role, they show a genuine concern and care for the well being of the residents. We're particularly grateful to the manager, front desk, senior carer and nurse for the exceptional care for my mother.
Love Bourn View, wonderful home. Great manager hands-on with everything. Gardens, entertainment activities all excellent for all the residents.
Both of my parents moved into Bourn View in March. I feel blessed to have found such a wonderful home. The staff and manager are all very caring and nothing is too much trouble. My parents are well cared for, entertained and they are very happy. Dad said it's like we have a bigger family now. I would highly recommend Bourn View. It's an excellent home and very good value for money.
Nothing was too much trouble for the home in caring for my ninety-five-year-old father. His wishes were respected and he was treated with the utmost dignity and respect. My father was a fiercely independent man with full mental capacity and the staff made every effort to get to know him as an individual and to engage in lively conversation with him. My father explicitly stated he was very happy with his care and my only regret is that his physical health was not good enough for him to be able to enjoy the home for longer.
The home itself is exceptional. Extremely well managed and run. I cannot recommend enough.
My husband was at Bourne View for only 2 weeks before he died. In that time we couldn't fault the home. The carers were superb, caring and compassionate always willing to help. Not only did they care for my husband they were concerned for me and the family making sure we had drinks and food as we sat with a dying father/grandfather and husband.
Absolutely wonderful, staff very attentive, food excellent, rooms fabulous. I could not wish for a better place for my mom to live.
The care and dedication from all members of staff from carers to housekeeping to catering to management is amazing. All the staff know mum's name. My mum is treated with dignity. The activities are amazing from going to lunch for a carvery at a local pub, the visits to The Black Country Living Museum and the visit from Zoolab - all the residents were engaged. I cannot thank all the staff at Bourn View for the wonderful care that my mum is receiving.
We are long-life friends of the resident who has resided at Bourn View on respite for 3 weeks. He has now agreed to become a permanent resident. The staff at Bourn View are excellent. All staff show respect and empathy to the residents and visiting family and friends. We are particularly impressed with the Bistro idea/area where residents are free to entertain visitors. This encourages people to return time and time again. We have visited numerous homes in Birmingham. However, Bourn View, by far, outstrips them all, providing a 5-star hotel environment.
To the staff and management for the care, may I say thank you all.
The home is like a 7-star hotel. You think as you arrive this is so nice then you step inside and you do not want to go home.
You then are shown around the home and happiness becomes joy.
My mother-in-law, within 8 days, is a changed woman from being inwards, to being like she was some 4 years ago, outgoing and happy.
We knew that at times both had differing levels of care even down to dietary needs being so different, but no problem at all for the staff, who coped with some grumpiness at times but always with a smile and courteous help and care.
Many thanks to all the staff at Bourn View.
We are extremely happy with our sister-in-law being at Bourn View Care Home. The staff work really well as a team to ensure all residents individual care needs are met. Our sister-in-law had a fantastic birthday celebration organised by the activities coordinator. I hadn't seen my sister-in-law enjoying and looking so happy in a long time. As she has Alzheimer's this made me and my husband contented we had chosen the right place for her.
Very good care and attention. Happy and delighted to leave my husband in such good care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Bourn View Care Home - Avery Healthcare.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Bourn View Care Home - Avery Healthcare.
Meet the Team (6)

Hello, my name is Jenna, and I am the Home Manager here at Bournview Care Home.
I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.
I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.
Within my career, I have been lucky enough to meet many residents with amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where they began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.
Avery Healthcare, owners of Bournview, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.
I look forward to welcoming you to Bournview Care Home.

Hi, I’m Sarah, the Deputy Home Manager here at Bournview Care Home. I’ve been proudly part of the Bournview family for 8 years now, and in that time I’ve worn many hats – from Carer and Senior Carer to Team Leader, and now Deputy. With over 13 years in care, I’ve also gained my NVQ Level 3, and I’m currently working hard towards my Level 5.
What I love most about my role is the people – both residents and their families. Building those relationships and being part of their journey means the world to me. The best part of every day is seeing our residents smile, knowing we’re helping them live a happy, fulfilling quality of life.
For me, Bournview isn’t just a workplace – it’s a home full of love, laughter and dedication.

Hello, my Name is Grace, and I am the Client Liaison Manager at Bournview Care Home.
I started working at Bournview in 2024 after 6 months travelling. My favourite part of the role is meeting new residents and showcasing the lovely facilities Bournview Care Home has to offer. We are lucky to have such wonderful residents who all have their own stories to tell. It’s lovely to hear them share these and create new memories here.

Hello, my name is Alison, and I am the Home Administrator. I started working at Bournview Care Home in 2019 as a Customer Service Advisor, before taking on the role of Admin in 2023.

Hello, my Name is Jasie, and I am the Wellbeing Coordinator at Bournview Care Home. I started working at Bournview in 2024 as a Senior Care assistant before moving across to Wellbeing in July 2025. My Favourite part of the role is planning the different activities for the residents and seeing them enjoy themselves.

Hello! My name is Janice, and I am the head chef at Bourn View Care Home. I am passionate about creating delicious and nutritious meals for our residents.
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