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- Bourn View Care Home - Avery Healthcare







Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.
The building stands in an elevated position and boasts stunning views...
Care Provided by Bourn View Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bourn View Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Bourn View Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Jenna Hughes(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Bourn View Care Home - Avery Healthcare Reviews (116)
Bourn View Care Home - Avery Healthcare has a Review Score of 9.8 (9.783) out of 10, based on 27 reviews in the last 2 years.
Over all time Bourn View Care Home - Avery Healthcare has 116 reviews.
The atmosphere on Chatsworth Wing is filled with human kindness and compassion. Living here has lifted my mother's mood and her feeling of well being. She is clearly very happy at this home and that gives me great peace of mind.
My mom was a bit apprehensive as never used respite care. She enjoyed her experience and would come again. The staff are lovely and immediately put my mom at ease. The facilities are excellent and I would link it to a hotel.
We have used Bourn View for respite care on a couple of occasions whilst the family take a holiday. The staff have really gone above and beyond with the care that they provided.
Staff were great, caring for him.
He kept telling us about what he had done during the week. Jazz band, cinema etc, This really stimulated him.
During my week of respite care, I consider my needs were generally well met and staff were attentive to my wishes. My room was very comfortable and extremely quiet which suited my needs well. The catering was flexible and of a high standard so my special dietary needs were well met. I found it helpful and reassuring that night staff came and introduced themselves. Have memory difficulties, it would have been very helpful if all staff had easily readable name badges.
My mum has been a resident at Bourn View for a year now and I have seen a transformation in her. We as a family are so very happy with the high standard of care mum receives and even with dementia my mum told me "The people here are very nice and respectful" Knowing my mum as well as I do, she would not say that if she didn't mean it! Bourn View has not only provided excellent care for our mum who we all love so much but have given us as a family peace of mind. Thank you so much!
After 6 months at Bourn View it is difficult to believe the change in my mother-in-law; she is now confident, happy, joining in activities and eating and drinking well. The staff in all areas are positive, encouraging and always smiling. We really could not ask for more and cannot recommend the home highly enough. Well done and thank you to the whole team.
Enjoyed my stay. Staff were extremely kind and considerate. My only complaint was that the food was not up to standard. The facilities were excellent. I would return to this home as and when needed.
I moved my mother to Bourn View from another care home nearby. This was on the recommendation of a friend whose mother resides here. The improvement in my mother's appearance and condition was visible within a number of days. The care provided by all staff within this home was excellent. My mother is constantly clean and well cared for. I have plans to provide an in-depth review of Bourn View within the next few weeks.
My parents had a lovely 3 week respite stay at Bourn View. The attentiveness and attention to detail made them feel very special and truly lifted them, really giving them both a new lease of life.
I am so happy with the care my Nan has received here at BournView. The staff are amazing, always there making sure everybody is OK and checking on Nan all the time. I and my family are so grateful to the team for allowing us to stay here and feel so welcomed. I would definitely recommend it here and would like to say a big thank you!
Mum has been at Bourn View for 3 we3eks now and has settled in extremely well. We are delighted with the standard of care which Mum receives. The staff are very caring, helpful, professional and friendly. Nothing is too much trouble.
She has settled in so well and been made to feel very welcome and part of the family.
We have found the staff to be excellent, nothing seems too much trouble and the care they provide definitely comes from the heart.
The home has a lovely feel and food is excellent.
Mum seems like a new person since moving here.
The staff have gone above and beyond as my mother is at end of life. This is such a difficult time and she couldn't be in a better place.
Very helpful in all aspects of the care for our mother as she passed on. The staff were amazing, as helpful as possible.
My grandmother is a resident here and has been for about 9 months. She is currently at her end of life stage and at this very difficult time, the staff here at Bourn View have been phenomenal. They have treated my grandmother and the many members of my family with dignity, care and respect. Nobody wants to think about this happening to their family, but I could not think of a better way for us to go through this. The staff here have made this experience as comfortable as it could be for all of us.
The care, dignity and respect showed to my Nan during her stay, and in particular, her final few days, by each and every member of staff was outstanding. Also, the support given to myself and the rest of my family during this difficult time has been above and beyond the call of duty. We would like to place on record our general thanks and gratitude to Bourn View Care Home and would highly recommend them to future service users and their family.
Amazing staff. My nan is at end of life care and the staff have been extremely helpful. We have a large family and we were provided spare rooms to sleep and plenty of drinks and food. I honestly cannot believe how good everyone has been to us and how caring they have been to Nan.
The care we have seen being given is amazing. The staff made our resident very comfortable and looked after all of our visiting family. They went above and beyond.
I was very grateful to see my brother in such good condition. He was clean, safe and happy. The staff were very polite,k professional and caring and the whole establishment is a credit to the city of Birmingham. I am extremely grateful to Bourn View and would recommend it 100%. Well done and thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Bourn View Care Home - Avery Healthcare.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Bourn View Care Home - Avery Healthcare.
Meet the Team (6)

Hello, my name is Jenna, and I am the Home Manager here at Bournview Care Home.
I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.
I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.
Within my career, I have been lucky enough to meet many residents with amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where they began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.
Avery Healthcare, owners of Bournview, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.
I look forward to welcoming you to Bournview Care Home.

Hi, I’m Sarah, the Deputy Home Manager here at Bournview Care Home. I’ve been proudly part of the Bournview family for 8 years now, and in that time I’ve worn many hats – from Carer and Senior Carer to Team Leader, and now Deputy. With over 13 years in care, I’ve also gained my NVQ Level 3, and I’m currently working hard towards my Level 5.
What I love most about my role is the people – both residents and their families. Building those relationships and being part of their journey means the world to me. The best part of every day is seeing our residents smile, knowing we’re helping them live a happy, fulfilling quality of life.
For me, Bournview isn’t just a workplace – it’s a home full of love, laughter and dedication.

Hello, my Name is Grace, and I am the Client Liaison Manager at Bournview Care Home.
I started working at Bournview in 2024 after 6 months travelling. My favourite part of the role is meeting new residents and showcasing the lovely facilities Bournview Care Home has to offer. We are lucky to have such wonderful residents who all have their own stories to tell. It’s lovely to hear them share these and create new memories here.

Hello, my name is Alison, and I am the Home Administrator. I started working at Bournview Care Home in 2019 as a Customer Service Advisor, before taking on the role of Admin in 2023.

Hello, my Name is Jasie, and I am the Wellbeing Coordinator at Bournview Care Home. I started working at Bournview in 2024 as a Senior Care assistant before moving across to Wellbeing in July 2025. My Favourite part of the role is planning the different activities for the residents and seeing them enjoy themselves.

Hello! My name is Janice, and I am the head chef at Bourn View Care Home. I am passionate about creating delicious and nutritious meals for our residents.
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