Bourn View Care Home - Avery Healthcare

47 Bristol Road South, Bournville, Birmingham B31 2FR
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9.7 100 Reviews
  • Bourn View Care Home - Avery Healthcare, Birmingham
Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.

The building stands in an elevated position and boasts stunning views of a waterfall, stream and the Bournville Village. Its sleek design features a beautiful central curved roof, floor-to-ceiling windows, and doors that open to the grounds, creating a light, sunny and connected atmosphere with the surrounding landscape.

The care home in Birmingham has beautiful atriums on each floor, and they house a bistro and bar where residents, friends and families gather. Additionally, four dining rooms and intimate lounges, styled in contemporary décor with bold splashes of colour, lead out to terraces that provide a perfect setting for a pre-dinner drink or an observation of the magnificent surroundings. The home also includes its own hair salon, café, and cinema room.

The home is open to visitors, where you can witness first-hand the beauty of Bourn View Care Home.
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Care Provided by Bourn View Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Bourn View Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jenna Hughes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Bourn View Care Home - Avery Healthcare Reviews (100)

9.7

Bourn View Care Home - Avery Healthcare has a Review Score of 9.7 (9.695) out of 10, based on 23 reviews in the last 2 years.
Over all time Bourn View Care Home - Avery Healthcare has 100 reviews.

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Review from David D (Grandson of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, dignity and respect showed to my Nan during her stay, and in particular, her final few days, by each and every member of staff was outstanding. Also, the support given to myself and the rest of my family during this difficult time has been above and beyond the call of duty. We would like to
place on record our general thanks and gratitude to Bourn View Care Home and would highly recommend them to future service users and their family.
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Review from Andrew B (Grandson of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff. My nan is at end of life care and the staff have been extremely helpful. We have a large family and we were provided spare rooms to sleep and plenty of drinks and food. I honestly cannot believe how good everyone has been to us and how caring they have been to Nan.
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Review from Tammy L (Daughter-in-law of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care we have seen being given is amazing. The staff made our resident very comfortable and looked after all of our visiting family. They went above and beyond.
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Review from Stavros C (Brother of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very grateful to see my brother in such good condition. He was clean, safe and happy. The staff were very polite,k professional and caring and the whole establishment is a credit to the city of Birmingham. I am extremely grateful to Bourn View and would recommend it 100%. Well done and thank you.
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Review from C H (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I actually have recommended Bourn View Care Home which resulted in several visits by two different family members.
We were approached at a hospital appointment where it was obvious our mum has dementia.
Bourn View is beautiful looks like a hotel and is well kept, though some earlier bought furniture
needs rethinking. The staff were so kind, friendly and fun. There are many activities, superior to all homes we viewed before making our choice and a genuine desire to listen to residents and their families. Understaffing generally explains the few lapses in excellent standards, part of the nature of this employment.
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Review from Julie P (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bourn View is like a big happy family. Staff are so caring and are excellent with the residents, it is really like a home from home. My mum's room has all her own things around her making the transition easier. I would highly recommend Bourn View it is an exceptional care home.
If I had any criticism
I think the residents would prefer plainer food choices on the menu.
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Review from Gillian J (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been staying at Bourn View on a respite basis. During her stay, she has been treated with respect and kindness.
The home is exceptionally clean and tastefully furnished and decorated. It is a lovely environment and the staff try to make each day enjoyable and fun.
I would recommend Bourn
View to anyone considering this option for a family member.
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Review from Jackie G (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bourn View Care Home is a beautiful, caring place for our seniors. The staff are extraordinary, highly skilled, efficient and most importantly, compassionate.
Regardless of their role, they show a genuine concern and care for the well being of the residents. We're particularly grateful to the manager,
front desk, senior carer and nurse for the exceptional care for my mother.
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Review from Ann O (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of my parents moved into Bourn View in March. I feel blessed to have found such a wonderful home. The staff and manager are all very caring and nothing is too much trouble. My parents are well cared for, entertained and they are very happy. Dad said it's like we have a bigger family now. I would
highly recommend Bourn View. It's an excellent home and very good value for money.
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Review from Sandra W (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love Bourn View, wonderful home. Great manager hands-on with everything. Gardens, entertainment activities all excellent for all the residents.
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Review from Sandra T (Daughter of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing was too much trouble for the home in caring for my ninety-five-year-old father. His wishes were respected and he was treated with the utmost dignity and respect. My father was a fiercely independent man with full mental capacity and the staff made every effort to get to know him as an individual
and to engage in lively conversation with him. My father explicitly stated he was very happy with his care and my only regret is that his physical health was not good enough for him to be able to enjoy the home for longer.
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Review from K D (Son of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving to Bourn View Care Home has been an incredible benefit to my mother's health and well being. She is cared for impeccably by the staff.
The home itself is exceptional. Extremely well managed and run. I cannot recommend enough.
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Review from C M A (Wife of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at Bourne View for only 2 weeks before he died. In that time we couldn't fault the home. The carers were superb, caring and compassionate always willing to help. Not only did they care for my husband they were concerned for me and the family making sure we had drinks and food as we sat
with a dying father/grandfather and husband.
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Review from Karen C (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful, staff very attentive, food excellent, rooms fabulous. I could not wish for a better place for my mom to live.
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Review from Tracey E (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and dedication from all members of staff from carers to housekeeping to catering to management is amazing. All the staff know mum's name. My mum is treated with dignity. The activities are amazing from going to lunch for a carvery at a local pub, the visits to The Black Country Living Museum
and the visit from Zoolab - all the residents were engaged. I cannot thank all the staff at Bourn View for the wonderful care that my mum is receiving.
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Review from C M (Friend of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are long-life friends of the resident who has resided at Bourn View on respite for 3 weeks. He has now agreed to become a permanent resident. The staff at Bourn View are excellent. All staff show respect and empathy to the residents and visiting family and friends. We are particularly impressed with
the Bistro idea/area where residents are free to entertain visitors. This encourages people to return time and time again. We have visited numerous homes in Birmingham. However, Bourn View, by far, outstrips them all, providing a 5-star hotel environment.
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Review from Michael C (Son-in-law of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bourn View has transformed my mother-in-law from the ugly duckling to a 93-year-old happy swan.
To the staff and management for the care, may I say thank you all.
The home is like a 7-star hotel. You think as you arrive this is so nice then you step inside and you do not want to go home.
You then
are shown around the home and happiness becomes joy.
My mother-in-law, within 8 days, is a changed woman from being inwards, to being like she was some 4 years ago, outgoing and happy.
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Review from Michael R (Son of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father and his partner were in need of respite care for a couple of weeks, following her breaking her hip. He was absolutely worn out caring for her, hence finding Bourn View Care Home for the respite care. From the moment of arrival to the completion of their stay the staff and facilities were absolutely
great. The staff, in particular, were always attentive, kind and friendly, even when hospital and dialysis needs were presented a member of staff looked after both my dad in hospital and were with his partner when she had to attend dialysis.
We knew that at times both had differing levels of care even down to dietary needs being so different, but no problem at all for the staff, who coped with some grumpiness at times but always with a smile and courteous help and care.
Many thanks to all the staff at Bourn View.
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Review from M C (Sister-in-law of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with our sister-in-law being at Bourn View Care Home. The staff work really well as a team to ensure all residents individual care needs are met. Our sister-in-law had a fantastic birthday celebration organised by the activities coordinator. I hadn't seen my sister-in-law enjoying
and looking so happy in a long time. As she has Alzheimer's this made me and my husband contented we had chosen the right place for her.
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Review from Christine A (Wife of Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care and attention. Happy and delighted to leave my husband in such good care.
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Bourn View Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Bourn View Care Home - Avery Healthcare is calculated as follows: ( (200 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 269 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourn View Care Home - Avery Healthcare is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (6)

Jenna

Jenna Hughes

Job Title: Home Manager Joined: 2025

Hello, my name is Jenna, and I am the Home Manager here at Bournview Care Home.


I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.


I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.


Within my career, I have been lucky enough to meet many residents with amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where they began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.


Avery Healthcare, owners of Bournview, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.


I look forward to welcoming you to Bournview Care Home.

Sarah

Sarah Knight

Job Title: Deputy Home Manager Joined: 2023

Hi, I’m Sarah, the Deputy Home Manager here at Bournview Care Home. I’ve been proudly part of the Bournview family for 8 years now, and in that time I’ve worn many hats – from Carer and Senior Carer to Team Leader, and now Deputy. With over 13 years in care, I’ve also gained my NVQ Level 3, and I’m currently working hard towards my Level 5.


What I love most about my role is the people – both residents and their families. Building those relationships and being part of their journey means the world to me. The best part of every day is seeing our residents smile, knowing we’re helping them live a happy, fulfilling quality of life.


For me, Bournview isn’t just a workplace – it’s a home full of love, laughter and dedication.

Grace

Grace Pritchard

Job Title: Client Liaison Manager Joined: 2024

Hello, my Name is Grace, and I am the Client Liaison Manager at Bournview Care Home.


I started working at Bournview in 2024 after 6 months travelling. My favourite part of the role is meeting new residents and showcasing the lovely facilities Bournview Care Home has to offer. We are lucky to have such wonderful residents who all have their own stories to tell. It’s lovely to hear them share these and create new memories here.

Alison

Alison Stokes

Job Title: Home Administrator Joined: 2023

Hello, my name is Alison, and I am the Home Administrator. I started working at Bournview Care Home in 2019 as a Customer Service Advisor, before taking on the role of Admin in 2023.

Jasie

Jasie Naughton

Job Title: Wellbeing Coordinator Joined: 2024

Hello, my Name is Jasie, and I am the Wellbeing Coordinator at Bournview Care Home. I started working at Bournview in 2024 as a Senior Care assistant before moving across to Wellbeing in July 2025. My Favourite part of the role is planning the different activities for the residents and seeing them enjoy themselves.

Janice

Janice Jones

Job Title: Head Chef Joined: 2025

Hello! My name is Janice, and I am the head chef at Bourn View Care Home. I am passionate about creating delicious and nutritious meals for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourn View Care Home - Avery Healthcare to verify any information. View our terms and conditions. Bourn View Care Home - Avery Healthcare has an Enhanced Service - more info.