Bourn View Care Home - Avery Healthcare

47 Bristol Road South, Bournville, Birmingham B31 2FR
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9.7 100 Reviews
  • Bourn View Care Home - Avery Healthcare, Birmingham
Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.

The building stands in an elevated position and boasts stunning views of a waterfall, stream and the Bournville Village. Its sleek design features a beautiful central curved roof, floor-to-ceiling windows, and doors that open to the grounds, creating a light, sunny and connected atmosphere with the surrounding landscape.

The care home in Birmingham has beautiful atriums on each floor, and they house a bistro and bar where residents, friends and families gather. Additionally, four dining rooms and intimate lounges, styled in contemporary décor with bold splashes of colour, lead out to terraces that provide a perfect setting for a pre-dinner drink or an observation of the magnificent surroundings. The home also includes its own hair salon, café, and cinema room.

The home is open to visitors, where you can witness first-hand the beauty of Bourn View Care Home.
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Care Provided by Bourn View Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Bourn View Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jenna Hughes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Bourn View Care Home - Avery Healthcare Reviews (100)

9.7

Bourn View Care Home - Avery Healthcare has a Review Score of 9.7 (9.695) out of 10, based on 23 reviews in the last 2 years.
Over all time Bourn View Care Home - Avery Healthcare has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bourn View Care Home - Avery Healthcare
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Review from Denise L (Daughter of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and efficient. The wellbeing staff are particularly good, with lots of new ideas and have time for all the patients.
Always welcoming and full of life and this reflects on the patient's wellbeing. Always good welcoming atmosphere when I visit, which is lovely to be able to leave
my mum in when I leave her.
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Review from Y G (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Bourn View since it opened.
As her needs have changed over time, the staff have responded magnificently. She is loved, well cared for and happy. We are happy because she laughs and relates to all the staff. The wellbeing team work so hard to bring variety and purpose to the days
- come rain or shine.
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Review from Donna C (Daughter of Resident) published on 3 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Bourne View for three weeks. She was very well looked after and enjoyed her stay. There was a lot of stimulating activities which promoted inclusion. A very relaxed happy environment.
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Review from Jane B (Respite Resident) published on 3 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has suffered three strokes and several seizures, he requires personal support daily in eating, moving and personal hygiene. The care has to continue throughout the night and procedures were put into place to ensure his safety, comfort and personal care. A procedure exists whereby we went
to Bourne View to see what they offered and then the staff visited us in our home, to see for themselves the level of care he needed. After one week, he returned home and felt that there was no reason why he wouldn't return in the future when necessary.
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Review from Shirley D (Daughter of Resident) published on 24 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere on Chatsworth Wing is filled with human kindness and compassion. Living here has lifted my mother's mood and her feeling of well being. She is clearly very happy at this home and that gives me great peace of mind.
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Review from Carol S (Daughter of Resident) published on 24 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was a bit apprehensive as never used respite care. She enjoyed her experience and would come again. The staff are lovely and immediately put my mom at ease. The facilities are excellent and I would link it to a hotel.
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Review from Tina L (Respite Resident) published on 24 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Bourn View for respite care on a couple of occasions whilst the family take a holiday. The staff have really gone above and beyond with the care that they provided.
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Review from Richard O (Son of Resident) published on 10 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed again for 7 days respite.
Staff were great, caring for him.
He kept telling us about what he had done during the week. Jazz band, cinema etc, This really stimulated him.
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Review from G C (Respite Resident) published on 10 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my week of respite care, I consider my needs were generally well met and staff were attentive to my wishes. My room was very comfortable and extremely quiet which suited my needs well. The catering was flexible and of a high standard so my special dietary needs were well met. I found it helpful
and reassuring that night staff came and introduced themselves. Have memory difficulties, it would have been very helpful if all staff had easily readable name badges.
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Review from Sharon (Daughter of Resident) published on 29 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Bourn View for a year now and I have seen a transformation in her. We as a family are so very happy with the high standard of care mum receives and even with dementia my mum told me "The people here are very nice and respectful" Knowing my mum as well as I do, she would
not say that if she didn't mean it! Bourn View has not only provided excellent care for our mum who we all love so much but have given us as a family peace of mind. Thank you so much!
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Review from A D (Daughter-in-law of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 6 months at Bourn View it is difficult to believe the change in my mother-in-law; she is now confident, happy, joining in activities and eating and drinking well. The staff in all areas are positive, encouraging and always smiling. We really could not ask for more and cannot recommend the home
highly enough. Well done and thank you to the whole team.
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Review from Kathleen K (Respite Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoyed my stay. Staff were extremely kind and considerate. My only complaint was that the food was not up to standard. The facilities were excellent. I would return to this home as and when needed.
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Review from Debbie S (Daughter of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mother to Bourn View from another care home nearby. This was on the recommendation of a friend whose mother resides here. The improvement in my mother's appearance and condition was visible within a number of days. The care provided by all staff within this home was excellent. My mother is
constantly clean and well cared for. I have plans to provide an in-depth review of Bourn View within the next few weeks.
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Review from David R (Son of Resident) published on 5 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents had a lovely 3 week respite stay at Bourn View. The attentiveness and attention to detail made them feel very special and truly lifted them, really giving them both a new lease of life.
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Review from Lauren S (Granddaughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care my Nan has received here at BournView. The staff are amazing, always there making sure everybody is OK and checking on Nan all the time. I and my family are so grateful to the team for allowing us to stay here and feel so welcomed. I would definitely recommend it here and
would like to say a big thank you!
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Review from F D (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Bourn View for 3 we3eks now and has settled in extremely well. We are delighted with the standard of care which Mum receives. The staff are very caring, helpful, professional and friendly. Nothing is too much trouble.
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Review from Veronica J (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Bourn View three weeks ago.
She has settled in so well and been made to feel very welcome and part of the family.
We have found the staff to be excellent, nothing seems too much trouble and the care they provide definitely comes from the heart.
The home has a lovely feel and food is
excellent.
Mum seems like a new person since moving here.
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Review from Peter S (Son of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have gone above and beyond as my mother is at end of life. This is such a difficult time and she couldn't be in a better place.
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Review from Debbie C (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful in all aspects of the care for our mother as she passed on. The staff were amazing, as helpful as possible.
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Review from Emily B (Granddaughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is a resident here and has been for about 9 months. She is currently at her end of life stage and at this very difficult time, the staff here at Bourn View have been phenomenal. They have treated my grandmother and the many members of my family with dignity, care and respect. Nobody wants
to think about this happening to their family, but I could not think of a better way for us to go through this. The staff here have made this experience as comfortable as it could be for all of us.
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Bourn View Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Bourn View Care Home - Avery Healthcare is calculated as follows: ( (200 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 269 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourn View Care Home - Avery Healthcare is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (6)

Jenna

Jenna Hughes

Job Title: Home Manager Joined: 2025

Hello, my name is Jenna, and I am the Home Manager here at Bournview Care Home.


I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.


I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.


Within my career, I have been lucky enough to meet many residents with amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where they began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.


Avery Healthcare, owners of Bournview, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.


I look forward to welcoming you to Bournview Care Home.

Sarah

Sarah Knight

Job Title: Deputy Home Manager Joined: 2023

Hi, I’m Sarah, the Deputy Home Manager here at Bournview Care Home. I’ve been proudly part of the Bournview family for 8 years now, and in that time I’ve worn many hats – from Carer and Senior Carer to Team Leader, and now Deputy. With over 13 years in care, I’ve also gained my NVQ Level 3, and I’m currently working hard towards my Level 5.


What I love most about my role is the people – both residents and their families. Building those relationships and being part of their journey means the world to me. The best part of every day is seeing our residents smile, knowing we’re helping them live a happy, fulfilling quality of life.


For me, Bournview isn’t just a workplace – it’s a home full of love, laughter and dedication.

Grace

Grace Pritchard

Job Title: Client Liaison Manager Joined: 2024

Hello, my Name is Grace, and I am the Client Liaison Manager at Bournview Care Home.


I started working at Bournview in 2024 after 6 months travelling. My favourite part of the role is meeting new residents and showcasing the lovely facilities Bournview Care Home has to offer. We are lucky to have such wonderful residents who all have their own stories to tell. It’s lovely to hear them share these and create new memories here.

Alison

Alison Stokes

Job Title: Home Administrator Joined: 2023

Hello, my name is Alison, and I am the Home Administrator. I started working at Bournview Care Home in 2019 as a Customer Service Advisor, before taking on the role of Admin in 2023.

Jasie

Jasie Naughton

Job Title: Wellbeing Coordinator Joined: 2024

Hello, my Name is Jasie, and I am the Wellbeing Coordinator at Bournview Care Home. I started working at Bournview in 2024 as a Senior Care assistant before moving across to Wellbeing in July 2025. My Favourite part of the role is planning the different activities for the residents and seeing them enjoy themselves.

Janice

Janice Jones

Job Title: Head Chef Joined: 2025

Hello! My name is Janice, and I am the head chef at Bourn View Care Home. I am passionate about creating delicious and nutritious meals for our residents.

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