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- Bourn View Care Home - Avery Healthcare







Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.
The building stands in an elevated position and boasts stunning views...
Care Provided by Bourn View Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bourn View Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Bourn View Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Jenna Hughes(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Bourn View Care Home - Avery Healthcare Reviews (116)
Bourn View Care Home - Avery Healthcare has a Review Score of 9.8 (9.783) out of 10, based on 27 reviews in the last 2 years.
Over all time Bourn View Care Home - Avery Healthcare has 116 reviews.
I saw Bourn View online and recommended it to my sister-in-law who has been recently widowed and waiting for a full knee replacement. Understandably, she was anxious and apprehensive. She was nervous as to whether she could adjust to such a massive move. We visited on two occasions and her fears were alleviated. We were shown around by the Customer Service Manager who gently put her mind at rest and suggested that my sister-in-law might benefit from a short respite stay at Bourn View so that she could experience how it would feel considering her current situation. There was no pressure, just total reassurance that she would be well cared for throughout her stay. My sister-in-law stayed at Bourn View for two weeks and at the end of her stay phoned to say she had decided to stay as a permanent resident. Bourn View has afforded her opportunities to experience wonderful care, nurturing friendships, safety and security which she would not get at home. Thanks to the Customer Service Manager and all the wonderful staff! xxx
Thank you for taking the time to review Bourn View Care Home. We are delighted to receive such a positive response as this is all that we do here, our whole team are highly appreciative of it. We endeavour to work as a team for the good of all of our residents and to have this recognised by...
I am very pleased with the standard of care that mum receives. The staff are caring and attentive to her needs. The varied activities have been invaluable during the pandemic and feedback on her needs and wellbeing are useful.
Thank you for taking the time to review Bourn View Care Home and for your amazing 5-star ratings. We pride ourselves in delivering an exceptional standard of care for all residents whilst creating a fun, loving, care community in which our residents live. The well-being of our residents is our...
Nothing is any trouble. My mum is cared for so well. She is very happy in her home the carers are just amazing all the staff in the home deserve medals - it's a pleasure to see all the residents happy. Well done Bourn View.
Thank you for taking the time to review Bourn View Care Home and for your fantastic 5-star review. It is a true pleasure to have your mother as part of our loving, care community and we are so delighted to hear how well she has settled into her new home. Your kind words about our staff are incredibly invaluable to us and we will be sure to pass on the positive feedback. Best Wishes, Ryan.
We were looking for somewhere for Dad to go just before lockdown and saw inside many local care homes. Bourn View stood out from all of them and Dad went there in March. We bought Mom a Facebook Portal (brilliant) and the staff call every day so that Mom and Dad can see each other and chat. Mom had a garden visit a while ago, at the end of the visit her and Dad were upset, as was the lady who was looking after Dad...that tells me that she cares! Dad's face lights up when he sees some of the staff, there is clearly a bond there which is lovely and reassuring. At the beginning of the year, Dad had four 'carer' (not all of them did!) visits a day at home, had regular falls and couldn't walk without two people supporting him - he can now walk a short way with a stick and is safe. I don't have any doubts at all about Bourn View and whilst I wish Dad didn't need to be in a home at all, I'm glad he is in Bourn View CARE home! Thanks, everyone.
Thank you for reviewing Bourn View Care Home. Our staff team always go above and beyond to ensure that every resident settles in well and becomes apart of our amazing community. They will be so delighted to hear such kind words about our home. I will be sure to pass on your message. Best wishes, Ryan.
The amount of work and thought they had put into this was way beyond our expectations. We would highly recommend this home to anyone, it is much more than a care home, it seems more like a family atmosphere and for the way they have treated my parents, I cannot thank them enough.
Thank you for taking the time to review Bourn View Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel
This is a follow up from a previous review last week and I am pleased to say that communications have improved. There was a mis-understanding in my previous review regarding a deaf resident. We were able to visit her outside the balcony last week and have arranged another visit. It was agreed that the staff would assist with FaceTime calls as well.
My 95 year old father moved into Bourn View at the end of August. He'd been living on his own in Edinburgh since his wife died just over three years ago. He coped with living alone initially but as time went on it became clear that it was not safe for him to live alone and that he needed more care than could be provided on a part-time basis. We decided to move him into a care home nearer his family in Birmingham and after looking at several options settled on Bourn View. One month later he's happier and has put on a little weight. The staff at Bourn View have played a huge part in making him feel happy and at home. He loves his room and is enjoying the company of the other residents. Moving him into a care home anywhere was always going to be difficult. He was hugely independent, so moving him 300 miles only added to the need to get it right. A huge thank you to Bourn View for making him happy again! Now all we need is the COVID restrictions lifted....
I initially contacted Bourn View looking for respite care for my mum, who has Alzheimer’s. From the very first phone call, every single interaction has been 100 percent supportive, helpful and kind. The home have helped our family to deal with the difficult decision to move Mum in permanently, after a successful respite stay. Mum moved in on 15th June and the staff have been so kind to her and to us with all my multiple queries and questions!!! I know Mum is safe, calm and content there. I cannot thank Bourn View enough.
the facilities. I'm not as qualified as my aunt's immediate family as to the day to day running of the home but I do know they are very happy with the care their family member receives.
The staff at the home were excellent and nothing was too much trouble for them. They were extremely kind and helpful at all times. The facilities were excellent and met all my needs and requirements.
The residents can take part in as many or as few activities as they wish and there are a lot to choose from. Dad's social life is better than mine. He goes swimming regularly and has joined the resident's choir.
It is certainly not the cheapest care home available, but Dad is settled there and thriving. To me, it is worth every penny.
The staff I cannot falter from the management team to the caring staff. My father had problems with his catheter and ended up in A&E. The staff were excellent. The accommodation was excellent, standard very good. Food must have been good as I believe he ate well. Laundry is very good. When I came to pick his suitcases, I realised his clothing were all clean. Very impressed! I would certainly recommend Bourn View Care Home. Superb service and well-staffed.
Sadly December last year my Nan had a blackout fall which led to her being hospitalised for 3 months, and in an assessment bed for 7 weeks, at this point me and my family just did not know what to do it was an awful time for all of us! It soon became apparent she had dementia, something we’d never experienced as a family before such an awful disease! But ever since nan has been in Bourn View the care she received has completely changed her mood, and massively put mine and my family’s minds at rest! Can’t fault anything! The staff are so kind and so caring, my Nan even says ‘they all love me in here you know’ bless her! Even the team in the background are all so friendly and it’s just a genuinely lovely atmosphere and always a pleasure to go visit my Nan! On her birthday they made a massive fuss of my Nan threw her a party, lots of treats, a card and cakes! My Nan has been to the monkey park and the butterfly farm too! I can’t thank all the team enough for the daily care my Nan receives!
Bourn View has provided excellent care and support to both my grandmother and my family providing all information from the start. Bourn View is an exceptional home and has given my grandmother the confidence and independence to start living a better quality of life while also giving her dignity, this is all thanks to the excellent care and management team that have supported my grandmother and family through a difficult time, their support has been invaluable to my family. Bourn View has amazing facilities where everybody has the choice to be involved in the activities, the rooms are finished to a very high standard and feel homely and welcoming. The care staff and managers are always extremely helpful and are willing to help with a problem. I can say that this has been a difficult time for my grandmother and family and I cannot thank all the staff at Bourn View enough as they have supported us every step of the way and I have seen a great improvement in my grandmother's health.
The experience of realising we could not care for mum 24/7 was very upsetting. However, our experience of the Bourn View Care Home has been excellent. An initial home visit to gather information pertaining to mum's care and the care package put into place was excellent. The whole team are professional, kind, supportive and caring. The team caters for all of Mum's needs physically, emotionally and medically, the team know our mother, warts and all. There is always plenty of entertainment and lots of laughter and fun. We are so happy, but more importantly, so is Mum.
Mum can't recall an awful lot but she is certainly relaxed and happy here at Bourn View, which makes it a pleasure to visit Mum every Sunday.
Special mention of the team who take Mum out and about - recently to a monkey forest, weekly to church, swimming, etc.
Well done Bourn View.
Always welcoming and full of life and this reflects on the patient's wellbeing. Always good welcoming atmosphere when I visit, which is lovely to be able to leave my mum in when I leave her.
As her needs have changed over time, the staff have responded magnificently. She is loved, well cared for and happy. We are happy because she laughs and relates to all the staff. The wellbeing team work so hard to bring variety and purpose to the days - come rain or shine.
My mother stayed at Bourne View for three weeks. She was very well looked after and enjoyed her stay. There was a lot of stimulating activities which promoted inclusion. A very relaxed happy environment.
My husband has suffered three strokes and several seizures, he requires personal support daily in eating, moving and personal hygiene. The care has to continue throughout the night and procedures were put into place to ensure his safety, comfort and personal care. A procedure exists whereby we went to Bourne View to see what they offered and then the staff visited us in our home, to see for themselves the level of care he needed. After one week, he returned home and felt that there was no reason why he wouldn't return in the future when necessary.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Bourn View Care Home - Avery Healthcare.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Bourn View Care Home - Avery Healthcare.
Meet the Team (6)

Hello, my name is Jenna, and I am the Home Manager here at Bournview Care Home.
I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.
I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.
Within my career, I have been lucky enough to meet many residents with amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where they began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.
Avery Healthcare, owners of Bournview, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.
I look forward to welcoming you to Bournview Care Home.

Hi, I’m Sarah, the Deputy Home Manager here at Bournview Care Home. I’ve been proudly part of the Bournview family for 8 years now, and in that time I’ve worn many hats – from Carer and Senior Carer to Team Leader, and now Deputy. With over 13 years in care, I’ve also gained my NVQ Level 3, and I’m currently working hard towards my Level 5.
What I love most about my role is the people – both residents and their families. Building those relationships and being part of their journey means the world to me. The best part of every day is seeing our residents smile, knowing we’re helping them live a happy, fulfilling quality of life.
For me, Bournview isn’t just a workplace – it’s a home full of love, laughter and dedication.

Hello, my Name is Grace, and I am the Client Liaison Manager at Bournview Care Home.
I started working at Bournview in 2024 after 6 months travelling. My favourite part of the role is meeting new residents and showcasing the lovely facilities Bournview Care Home has to offer. We are lucky to have such wonderful residents who all have their own stories to tell. It’s lovely to hear them share these and create new memories here.

Hello, my name is Alison, and I am the Home Administrator. I started working at Bournview Care Home in 2019 as a Customer Service Advisor, before taking on the role of Admin in 2023.

Hello, my Name is Jasie, and I am the Wellbeing Coordinator at Bournview Care Home. I started working at Bournview in 2024 as a Senior Care assistant before moving across to Wellbeing in July 2025. My Favourite part of the role is planning the different activities for the residents and seeing them enjoy themselves.

Hello! My name is Janice, and I am the head chef at Bourn View Care Home. I am passionate about creating delicious and nutritious meals for our residents.
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