Bourn View Care Home - Avery Healthcare

From the very first telephone contact, we felt that we had found somewhere very special for Dad, and our first visit to Bourn View confirmed that. All the staff are so welcoming and friendly, the facilities are superb, and the whole atmosphere is one of a large family. The staff have been amazing and we feel so grateful that they and their teams are looking after Dad in such a caring way.

We brought my mom to live here in March and from day one we have all been treated with kindness and respect. Mom is looked after and cared for very well. We feel happy knowing she is always being looked after.

My Mum was a resident at Bourn View until very recently when she passed away. Almost three years. I remember the days of looking around other care homes as it was an important decision to make for Mum's future and for the care of her Parkinson's. The moment we set foot into Bourn View, from the greeting we got, the tour around and the overall feeling, we knew it was the right choice. Over the last almost three years, we have been safe in the knowledge Mum got her support and needs to be taken care of in such a wonderful place. The staff, the friends Mum made over her time, everyone was so nice and caring. Just wanted to thank everyone for making Bourn View a fantastic place for Mum to live and for us to visit when we came to see her. Thank you all from the bottom of our hearts.

My mum has been in Bourn View for four weeks now as a permanent resident on the memory unit. I couldn’t fault Bourn View in any way from the initial visit and then her joining the following week. The homemade the transition as easy as possible and we're keen to make sure they knew enough about my mum to get her settled, also making things like labelling clothes easy too. My mum has settled in so well and very quickly. She was a quiet individual who didn’t socialise much, so being in the home has been great for her as she’s taking part in most of the activities, which are well thought through and engaging. Whenever I phone, the staff are always so willing to talk to me and give me updates and I honestly feel I couldn’t get a better place for my mum. I know she’s being well looked after and is safe and that’s the most important thing.

Thank you.

I saw Bourn View online and recommended it to my sister-in-law who has been recently widowed and waiting for a full knee replacement. Understandably, she was anxious and apprehensive. She was nervous as to whether she could adjust to such a massive move. We visited on two occasions and her fears were alleviated. We were shown around by the Customer Service Manager who gently put her mind at rest and suggested that my sister-in-law might benefit from a short respite stay at Bourn View so that she could experience how it would feel considering her current situation. There was no pressure, just total reassurance that she would be well cared for throughout her stay. My sister-in-law stayed at Bourn View for two weeks and at the end of her stay phoned to say she had decided to stay as a permanent resident. Bourn View has afforded her opportunities to experience wonderful care, nurturing friendships, safety and security which she would not get at home. Thanks to the Customer Service Manager and all the wonderful staff! xxx

I am very pleased with the standard of care that mum receives. The staff are caring and attentive to her needs. The varied activities have been invaluable during the pandemic and feedback on her needs and wellbeing are useful.

Nothing is any trouble. My mum is cared for so well. She is very happy in her home the carers are just amazing all the staff in the home deserve medals - it's a pleasure to see all the residents happy. Well done Bourn View.

We were looking for somewhere for Dad to go just before lockdown and saw inside many local care homes. Bourn View stood out from all of them and Dad went there in March. We bought Mom a Facebook Portal (brilliant) and the staff call every day so that Mom and Dad can see each other and chat. Mom had a garden visit a while ago, at the end of the visit her and Dad were upset, as was the lady who was looking after Dad...that tells me that she cares! Dad's face lights up when he sees some of the staff, there is clearly a bond there which is lovely and reassuring. At the beginning of the year, Dad had four 'carer' (not all of them did!) visits a day at home, had regular falls and couldn't walk without two people supporting him - he can now walk a short way with a stick and is safe. I don't have any doubts at all about Bourn View and whilst I wish Dad didn't need to be in a home at all, I'm glad he is in Bourn View CARE home! Thanks, everyone.

The amount of work and thought they had put into this was way beyond our expectations. We would highly recommend this home to anyone, it is much more than a care home, it seems more like a family atmosphere and for the way they have treated my parents, I cannot thank them enough.

This is a follow up from a previous review last week and I am pleased to say that communications have improved. There was a mis-understanding in my previous review regarding a deaf resident. We were able to visit her outside the balcony last week and have arranged another visit. It was agreed that the staff would assist with FaceTime calls as well.

My 95 year old father moved into Bourn View at the end of August. He'd been living on his own in Edinburgh since his wife died just over three years ago. He coped with living alone initially but as time went on it became clear that it was not safe for him to live alone and that he needed more care than could be provided on a part-time basis. We decided to move him into a care home nearer his family in Birmingham and after looking at several options settled on Bourn View. One month later he's happier and has put on a little weight. The staff at Bourn View have played a huge part in making him feel happy and at home. He loves his room and is enjoying the company of the other residents. Moving him into a care home anywhere was always going to be difficult. He was hugely independent, so moving him 300 miles only added to the need to get it right. A huge thank you to Bourn View for making him happy again! Now all we need is the COVID restrictions lifted....

I initially contacted Bourn View looking for respite care for my mum, who has Alzheimer’s. From the very first phone call, every single interaction has been 100 percent supportive, helpful and kind. The home have helped our family to deal with the difficult decision to move Mum in permanently, after a successful respite stay. Mum moved in on 15th June and the staff have been so kind to her and to us with all my multiple queries and questions!!! I know Mum is safe, calm and content there. I cannot thank Bourn View enough.

the facilities. I'm not as qualified as my aunt's immediate family as to the day to day running of the home but I do know they are very happy with the care their family member receives.

The staff at the home were excellent and nothing was too much trouble for them. They were extremely kind and helpful at all times. The facilities were excellent and met all my needs and requirements.

It is certainly not the cheapest care home available, but Dad is settled there and thriving. To me, it is worth every penny.

The staff I cannot falter from the management team to the caring staff. My father had problems with his catheter and ended up in A&E. The staff were excellent. The accommodation was excellent, standard very good. Food must have been good as I believe he ate well. Laundry is very good. When I came to pick his suitcases, I realised his clothing were all clean. Very impressed! I would certainly recommend Bourn View Care Home. Superb service and well-staffed.

Sadly December last year my Nan had a blackout fall which led to her being hospitalised for 3 months, and in an assessment bed for 7 weeks, at this point me and my family just did not know what to do it was an awful time for all of us! It soon became apparent she had dementia, something we’d never experienced as a family before such an awful disease! But ever since nan has been in Bourn View the care she received has completely changed her mood, and massively put mine and my family’s minds at rest! Can’t fault anything! The staff are so kind and so caring, my Nan even says ‘they all love me in here you know’ bless her! Even the team in the background are all so friendly and it’s just a genuinely lovely atmosphere and always a pleasure to go visit my Nan! On her birthday they made a massive fuss of my Nan threw her a party, lots of treats, a card and cakes! My Nan has been to the monkey park and the butterfly farm too! I can’t thank all the team enough for the daily care my Nan receives!

Bourn View has provided excellent care and support to both my grandmother and my family providing all information from the start. Bourn View is an exceptional home and has given my grandmother the confidence and independence to start living a better quality of life while also giving her dignity, this is all thanks to the excellent care and management team that have supported my grandmother and family through a difficult time, their support has been invaluable to my family. Bourn View has amazing facilities where everybody has the choice to be involved in the activities, the rooms are finished to a very high standard and feel homely and welcoming. The care staff and managers are always extremely helpful and are willing to help with a problem. I can say that this has been a difficult time for my grandmother and family and I cannot thank all the staff at Bourn View enough as they have supported us every step of the way and I have seen a great improvement in my grandmother's health.

The experience of realising we could not care for mum 24/7 was very upsetting. However, our experience of the Bourn View Care Home has been excellent. An initial home visit to gather information pertaining to mum's care and the care package put into place was excellent. The whole team are professional, kind, supportive and caring. The team caters for all of Mum's needs physically, emotionally and medically, the team know our mother, warts and all. There is always plenty of entertainment and lots of laughter and fun. We are so happy, but more importantly, so is Mum.