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- Bourn View Care Home - Avery Healthcare







Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.
The building stands in an elevated position and boasts stunning views...
Care Provided by Bourn View Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bourn View Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Bourn View Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Jenna Hughes(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Bourn View Care Home - Avery Healthcare Reviews (116)
Bourn View Care Home - Avery Healthcare has a Review Score of 9.8 (9.783) out of 10, based on 27 reviews in the last 2 years.
Over all time Bourn View Care Home - Avery Healthcare has 116 reviews.
Wonderful place. Staff are excellent, nothing too much trouble. Many activities to engage and motivate.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
We were very apprehensive before dad arrived but the care & attention he has received has been faultless we could not be happier. He has made friends very quickly with other residents & staff, his mood & mobility are much improved & he has gained weight at last.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
Have stayed here for 4 weeks respite. It has been a wonderful experience, with many activities which I have enjoyed. Staff have been amazing, always helpful and friendly.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes Client Liaison Manager.
The rooms are immaculate, and Dad enjoys the food. There is always something going on for those who want to take part. Dad feels very safe + happy! We might have trouble getting him to leave.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes Client Liaison Manager.
I have found all the staff are lovely, very helpful and very friendly.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
Visited on 10th February - Monday. He falls a lot and his mat was not plugged in. He was served lunch in room & his chair was not adjusted so he could eat easily. In dining room, 1 lady against wall had a plate of food & was incapable of feeding herself. Food was all over her table. No one was feeding her. There seemed a staff shortage. For the feed being paid care should be better.
Thank you for your feedback. We take all concerns seriously and are committed to providing quality care for our residents. We would greatly appreciate the opportunity to discuss your concerns further and assure you that we are committed to making improvements. Please reach out to us directly at 01215 163500.
Despite a change in management over the past eighteen months, standards have been maintained in a time that must have been unsettling for staff.
As a family, we are 100% happy with the excellent care Dad continues to receive.
The team are 100% professional, efficient and empathetic. They have made my mum feel supported and welcome as he has moved into the Bourn View Care Home from an extended hospital stay. The team have also helped us, as a family, to manage the transition into care home living which required our modification of approach with my mum. Thank you.
Thank you for the lovely review, your mom is an absolute pleasure to look after and has settled into life here at Bournview. She's now a huge part of the family here and has a wonderful character.
Everyone you see seems very happy, clean and well cared for. The staff are very friendly and polite.
Thank you for taking the time to leave us your lovely review. Very much appreciated.
My sister is very happy and content and well looked after. All the staff are very good to her and her visitors.
Thank you for taking the time to write your lovely review, Its a pleasure to look after your wonderful sister.
I can’t fault the care Mom has received since she has been here. The staff have the residents well being first and foremost. They truly care about the people that we as family have entrusted to their care. That is a great comfort for all concerned.
Many thanks for such a lovely review, We are so glad to hear that your experience has been so positive. We pride ourselves in offering the best possible care to our wonderful residents, looking after the whole well-being of our residents is so important to us all.
I am really pleased with the help and support my mother is given at Bourn View. The frequent activities are ideal for her, although she doesn't have to join in, she is delighted to do so. This is particularly helpful, as she has dementia and being active is so positive.
Thank you for your lovely review, our wellbeing team work hard to accommodate all of our resident's interests so that they can offer meaningful activities for them all.
The care for my sister continues to be excellent. She is very well cared for and happy here. There are always going to be some issues, but I do feel that once raised they are addressed or at least explained. I would like to see a more consistent approach to actions promised e.g. making phone calls, cutting nails and phone calls. That said, I am very happy with the care my sister is receiving and feel the staff work hard, often going above and beyond.
Thank you for your honest review. We love looking after your wonderful sister, and strive to always provide the best possible care.
My father has been a resident for the last eleven months. In this time, I have found the care to be very good by all the staff, from housekeeping to management, the carers are excellent in carrying out their duties, they have made Dad's stay a pleasurable experience, making it a home-from-home.
Thank you for taking the time to leave us a review. Your dad is a pleasure to have living with us.
The staff are extremely patient with my mum, who is not an easy resident. They are caring and try to encourage Mum to get up, eat her meals and they have one-to-one conversations with her.
Thank you for the lovely review, it's an honour to care for your mom.
Most important, there are special times for bonding, e.g. having her nails painted and plaiting her hair, also putting on a little make-up (she loves bright nail polish). She enjoys some of the activities (need encouragement to take part more often), socialising is important for her to experience the joy, love and happiness of where she lives.
Thank you for the lovely review. We'll break out our brightest nail polishes, especially for her!
This is a lovely care home. Always warm and welcoming. Individual care staff are excellent but there is some inconsistency in the standard of care depending on who is on duty. Mum has definitely improved in mobility and mental health since she came here and we are very grateful for that.
Very happy with the way my wife is cared for. The staff are always helpful and friendly.
I was visiting a resident who is in respite care. Also, I stayed here on respite care five years ago for two weeks. The entrance and approach to the building is well well-signposted. The foyer is welcoming. The reception staff were very friendly and I was delighted that one of the reception staff from five years ago was still there. The care staff were gentle and helpful. They treated my friend with efficient care and dignity.
Thank you for taking the time to write such a lovely review.
From the minute you walk through the door you are greeted by smiling friendly professional people. My uncle only spent 3 months here before he passed, but he was made comfortable and treated so kindly by everyone, that we knew we could not have chosen a better place for his last few months. The staff from the front desk to the cleaners. Carers and kitchen staff are professional and amazing at what they do. The bistro in the entrance is a nice little touch, you can take your loved one out there for a drink and they have freshly made cakes and biscuits for you to help yourself. The care is top-class and personal to the individual. They think about the small details that a lot of places don't think of. Can't thank them enough for the care and love they have shown my uncle and us as a family.
Thank you so much for your lovely review Jane. Your Uncle was a truely wonderful man. A true gentleman and an absolute pleasure to look after. We were honoured to be able to be there and care for him in his final few months. I'll pass on your lovely words to the rest of our team, its so lovely for them to hear that their hard work and dedication doesn't go unnoticed. Thank you once again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Bourn View Care Home - Avery Healthcare.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Bourn View Care Home - Avery Healthcare.
Meet the Team (6)

Hello, my name is Jenna, and I am the Home Manager here at Bournview Care Home.
I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.
I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.
Within my career, I have been lucky enough to meet many residents with amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where they began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.
Avery Healthcare, owners of Bournview, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.
I look forward to welcoming you to Bournview Care Home.

Hi, I’m Sarah, the Deputy Home Manager here at Bournview Care Home. I’ve been proudly part of the Bournview family for 8 years now, and in that time I’ve worn many hats – from Carer and Senior Carer to Team Leader, and now Deputy. With over 13 years in care, I’ve also gained my NVQ Level 3, and I’m currently working hard towards my Level 5.
What I love most about my role is the people – both residents and their families. Building those relationships and being part of their journey means the world to me. The best part of every day is seeing our residents smile, knowing we’re helping them live a happy, fulfilling quality of life.
For me, Bournview isn’t just a workplace – it’s a home full of love, laughter and dedication.

Hello, my Name is Grace, and I am the Client Liaison Manager at Bournview Care Home.
I started working at Bournview in 2024 after 6 months travelling. My favourite part of the role is meeting new residents and showcasing the lovely facilities Bournview Care Home has to offer. We are lucky to have such wonderful residents who all have their own stories to tell. It’s lovely to hear them share these and create new memories here.

Hello, my name is Alison, and I am the Home Administrator. I started working at Bournview Care Home in 2019 as a Customer Service Advisor, before taking on the role of Admin in 2023.

Hello, my Name is Jasie, and I am the Wellbeing Coordinator at Bournview Care Home. I started working at Bournview in 2024 as a Senior Care assistant before moving across to Wellbeing in July 2025. My Favourite part of the role is planning the different activities for the residents and seeing them enjoy themselves.

Hello! My name is Janice, and I am the head chef at Bourn View Care Home. I am passionate about creating delicious and nutritious meals for our residents.
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