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- Bourn View Care Home - Avery Healthcare







Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.
The building stands in an elevated position and boasts stunning views...
Care Provided by Bourn View Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bourn View Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Bourn View Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Jenna Hughes(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Bourn View Care Home - Avery Healthcare Reviews (116)
Bourn View Care Home - Avery Healthcare has a Review Score of 9.8 (9.783) out of 10, based on 27 reviews in the last 2 years.
Over all time Bourn View Care Home - Avery Healthcare has 116 reviews.
There is a lovely, welcoming atmosphere as you enter Bourn View Care Home and a sense of life about the place. There is the chatter of residents enjoying cake and coffee in the lounge area by reception and it's good to hear conversations that relate to the local area. We chose the care home partly because Mum is from around here and this allows her to hear people talking about an area she has always known. Mum's been in Bourn View for five months now - she is settled, content, safe and secure.
Thank you for the lovely review of our home. we pride ourselves in making our residents feel at home and we love nothing more than listening to them talk about their experiences of living around the area. It's so nice to hear that your mom has settled well here. It's so wonderful to see her interacting with the other residents more and more.
My first impression of Bourn View Care Home - Avery Healthcare was that it was warm, inviting and welcoming. My friend has been staying for respite and has received kindness, support and care. They have now decided to remain as a permanent resident. We met with the manager who gave us excellent advice and reassurance regarding her future care. I have no hesitation in recommending future care. I have no hesitation in recommending Bourn View Care Home to friends and family.
Thank you so much for the lovely review. Its heartwarming to see how well she has settled and is making friends with the other residents at Bournview. It really make a difference to the staff hearing such positive feedback, and to see how shes become part of our family.
Our 95-year mom has been at Bourn View Care Home since April this year and her care has been superb, exceeding all our expectations. We looked at several care homes for Mom when the time came that, unfortunately, she could not safely stay at her home and Bourn View was head and shoulders above all the others in every aspect. The staff are so compassionate and considerate in dealing with Mom's dementia. The home is immaculate with a cleanliness that is exceptional with beautifully maintained, safe grounds. Her room is bright with lovely decorations and homely furnishings. The food provided is of a very high quality with a good variety on offer, the care team go to great lengths to encourage Mom to eat her meals. Many activities are continually organised to help with the well-being of the residents, these are posted on Facebook for us to see. The staff are all very pleasant and well motivated. We have been so impressed from the very warm welcome at reception to the lovely personal care Mom is receiving.
My mum has been at Bourn View since January 2019 and we couldn’t be happier with the personalised care and love she has been shown by the staff in all departments. She tells us on each visit how kind everyone is and how lucky she is to be there. She is always encouraged to come out of her shell and to eat properly and we love to see the social media photos of her laughing and joining in activities. It really is a first-class care home and we have never felt this so keenly as in the last week when she had a health scare and was admitted to hospital. The Bourn View carers were calm, compassionate and so caring and she was welcomed back with open arms and we could see the relief and joy on her face to be back ‘home’. Thanks to all the carers, housekeeping staff, reception and management for their professionalism and genuine care for the residents.
Thank you for your kind words. It is an absolute pleasure to care for your mum, she brightens everyone's day with her infectious smile. I will pass on your thanks to all the staff here at Bourn View, it's so lovely for them to hear such positive feedback. Best wishes.
Every bedroom is very spacious with an ensuite shower/wet room
Bourn View Care Home is certainly home from home I couldn’t wish for any more care and attention for my mother. She is also very happy living there among friends
Thank you for taking the time to review Bourn View Care Home in Bournville. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Our housekeeping...
My mother spent two weeks respite at Bourn View and later returned to be a resident when she could no longer manage alone. She had so enjoyed her time, she was keen to go back. All the staff are so caring and put the happiness of the residents before everything. This applies to the admin staff who showed a real interest in helping me make the right decisions for my mother at each stage. The reception staff immediately learned my name and made me feel welcome and the care staff were wonderful with Mum. She kept telling me how lovely they were.
Thank you for taking the time to review Bourn View Care Home in Bournville. We are delighted to hear how much your mother enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. It is also lovely to hear that you...
My first impression of Bourn View was very positive. The staff are so friendly and always willing to help. The staff do activities on a daily basis and I find they treat my brother-in-law and the residents with great care and compassion. Such a lovely atmosphere in the home and you are always made to feel really welcome when you visit. Keep up the good work.
Thank you for taking the time to review Bourn View Care Home in Birmingham. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is also nice to hear that the choice of daily...
I feel happy here. The staff make you feel safe. I've made friends. I get to keep my independence. Food, on the whole, is good.
Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear that you are happy and settled living with us in the loving care community that we create. We are also pleased to hear that the daily meals provided by our talented culinary team are so well received. Best wishes.
My mother went into Bourn View Care Home at the beginning of March and we have nothing but praise and admiration for all the staff that work there. It is a great team effort from everyone, showing passion, care and encouragement to all the residents. Nothing is too much trouble and the atmosphere around the home reflects the spirit and ethos of the organisation.
Thank you for taking the time to review Bourn View Care Home in Birmingham. It is a true pleasure to care for your mother. Our staff team go above the standards each day to ensure our residents live a happy and worry-free life and we are delighted to hear such wonderful words about our staff. We look forward to seeing you on your next visit. Best Wishes.
Fantastic home with the best staff who look after Mom amazingly. If she can't be home with us, this is the best place possible for her.
Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis, in order to provide an excellent level of care. It is a true pleasure to have your mom living with us. I will be sure to pass your kind words on to the rest of the team. Best wishes.
Both parents have flourished since being at Bourn View. The standard of care and quality of life is second to none. This is not a care home, this is a home that cares! All the staff are kind, caring and compassionate and nothing is too much trouble. Bourn View is immaculately clean, inside and out. Our family now have the reassurance that our parents are safe and well cared for, which gives us peace of mind.
Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear that your parents soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. It is a true pleasure...
My mother is being very well cared for in Bourn View. The staff are very attentive and are always willing to answer any queries. Mum has been at Bourn View for almost a year. Although it has been a difficult time for residents, staff and relatives, Mum has been well looked after. Since the restrictions have eased, there has been a good atmosphere. It has been lovely to join in with the activities and to get to know the other residents and their families.
Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care that your mother receives, giving you and your family the peace of mind you deserve. We are also...
In the six weeks that Dad has been here, he has said that it's the happiest he's been for four years, since Mom passed away. The care and attention he receives, is outstanding and is such a comfort to us. Thank you.
Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and...
Maybe it was luck, or just good timing but I don't think so. The 2 weeks respite or 'trial' I suppose, went smoothly. All the things I worried about, Bourn View staff took in their stride. They listened to my concerns and helped me cope with them. God bless all at Bourn View.
Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and...
My mum has needed respite care in Bourn View Care Home following a recent fall and fracture. The home team and staff have been so supportive and helpful, it has helped take away the stress and anxiety. The care home also had a fantastic Jubilee party, which lifted Mum's spirits and we all enjoyed it.
Thank you for taking the time to review Bourn View Care Home in Bournville. We are delighted to hear that your mum has enjoyed her respite stay with us and welcomed the queen's jubilee celebrations provided by our talented well-being team. We are very happy to have her stay with us in the loving care community that we create. Best wishes.
From the very first telephone contact, we felt that we had found somewhere very special for Dad, and our first visit to Bourn View confirmed that. All the staff are so welcoming and friendly, the facilities are superb, and the whole atmosphere is one of a large family. The staff have been amazing and we feel so grateful that they and their teams are looking after Dad in such a caring way.
Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your dad living with us, in the loving care community that we create. Best wishes.
We brought my mom to live here in March and from day one we have all been treated with kindness and respect. Mom is looked after and cared for very well. We feel happy knowing she is always being looked after.
Thank you for taking the time to review Bourne View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear that your mum has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.
My Mum was a resident at Bourn View until very recently when she passed away. Almost three years. I remember the days of looking around other care homes as it was an important decision to make for Mum's future and for the care of her Parkinson's. The moment we set foot into Bourn View, from the greeting we got, the tour around and the overall feeling, we knew it was the right choice. Over the last almost three years, we have been safe in the knowledge Mum got her support and needs to be taken care of in such a wonderful place. The staff, the friends Mum made over her time, everyone was so nice and caring. Just wanted to thank everyone for making Bourn View a fantastic place for Mum to live and for us to visit when we came to see her. Thank you all from the bottom of our hearts.
Thank you so much for taking the time out of your day, at what I can only imagine is a very difficult time for you, to write such a lovely review. It was an honour and a privilege to look after your Mum during her time here at Bourn View. Your Mum played a huge part in everyone’s lives here,...
My mum has been in Bourn View for four weeks now as a permanent resident on the memory unit. I couldn’t fault Bourn View in any way from the initial visit and then her joining the following week. The homemade the transition as easy as possible and we're keen to make sure they knew enough about my mum to get her settled, also making things like labelling clothes easy too. My mum has settled in so well and very quickly. She was a quiet individual who didn’t socialise much, so being in the home has been great for her as she’s taking part in most of the activities, which are well thought through and engaging. Whenever I phone, the staff are always so willing to talk to me and give me updates and I honestly feel I couldn’t get a better place for my mum. I know she’s being well looked after and is safe and that’s the most important thing.
Thank you for taking the time to review Bourn View Care Home and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore we offer our full support in ensuring this process is smooth and stress-free. It is a...
I can't thank all the staff at Bourn View enough for giving my Mom, and us as a family the best two years Mom could have wished for. She said it was better than being at home. It was like a luxury hotel. Avery has achieved the gold standard for care homes, and I can't thank Bourn View enough for looking after my Mom so well. I appreciate everything you have done for her. She couldn't have been better looked after. And she loved being with you all.
Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Bourn View Care Home - Avery Healthcare.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Bourn View Care Home - Avery Healthcare.
Meet the Team (6)

Hello, my name is Jenna, and I am the Home Manager here at Bournview Care Home.
I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.
I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.
Within my career, I have been lucky enough to meet many residents with amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where they began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.
Avery Healthcare, owners of Bournview, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.
I look forward to welcoming you to Bournview Care Home.

Hi, I’m Sarah, the Deputy Home Manager here at Bournview Care Home. I’ve been proudly part of the Bournview family for 8 years now, and in that time I’ve worn many hats – from Carer and Senior Carer to Team Leader, and now Deputy. With over 13 years in care, I’ve also gained my NVQ Level 3, and I’m currently working hard towards my Level 5.
What I love most about my role is the people – both residents and their families. Building those relationships and being part of their journey means the world to me. The best part of every day is seeing our residents smile, knowing we’re helping them live a happy, fulfilling quality of life.
For me, Bournview isn’t just a workplace – it’s a home full of love, laughter and dedication.

Hello, my Name is Grace, and I am the Client Liaison Manager at Bournview Care Home.
I started working at Bournview in 2024 after 6 months travelling. My favourite part of the role is meeting new residents and showcasing the lovely facilities Bournview Care Home has to offer. We are lucky to have such wonderful residents who all have their own stories to tell. It’s lovely to hear them share these and create new memories here.

Hello, my name is Alison, and I am the Home Administrator. I started working at Bournview Care Home in 2019 as a Customer Service Advisor, before taking on the role of Admin in 2023.

Hello, my Name is Jasie, and I am the Wellbeing Coordinator at Bournview Care Home. I started working at Bournview in 2024 as a Senior Care assistant before moving across to Wellbeing in July 2025. My Favourite part of the role is planning the different activities for the residents and seeing them enjoy themselves.

Hello! My name is Janice, and I am the head chef at Bourn View Care Home. I am passionate about creating delicious and nutritious meals for our residents.
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