Bourn View Care Home - Avery Healthcare

47 Bristol Road South, Bournville, Birmingham B31 2FR
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9.7 100 Reviews
  • Bourn View Care Home - Avery Healthcare, Birmingham
Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.

The building stands in an elevated position and boasts stunning views of a waterfall, stream and the Bournville Village. Its sleek design features a beautiful central curved roof, floor-to-ceiling windows, and doors that open to the grounds, creating a light, sunny and connected atmosphere with the surrounding landscape.

The care home in Birmingham has beautiful atriums on each floor, and they house a bistro and bar where residents, friends and families gather. Additionally, four dining rooms and intimate lounges, styled in contemporary décor with bold splashes of colour, lead out to terraces that provide a perfect setting for a pre-dinner drink or an observation of the magnificent surroundings. The home also includes its own hair salon, café, and cinema room.

The home is open to visitors, where you can witness first-hand the beauty of Bourn View Care Home.
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Care Provided by Bourn View Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Bourn View Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jenna Hughes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Bourn View Care Home - Avery Healthcare Reviews (100)

9.7

Bourn View Care Home - Avery Healthcare has a Review Score of 9.7 (9.695) out of 10, based on 23 reviews in the last 2 years.
Over all time Bourn View Care Home - Avery Healthcare has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bourn View Care Home - Avery Healthcare
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Total of 100, showing 1-20
Review from Catherine S (Friend of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I have visited or telephoned I have found the staff friendly and efficient. Only too happy to be of assistance, the home is very clean and the atmosphere caring and upbeat. I have working as a senior manager at an acute hospital and only wish the NHS could aspire to the high standards at
Bourn View Care Home.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes

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Review from Glyn D (Son of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father initially came into Bourn View Care Home for a period of respite care and after being hospitalised he decided to return. He has been made very welcome by all staff and residents and greatly appreciated the care and support that he received.
The atmosphere created a family feeling and makes
the move from home easier to accept.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes

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Review from Karen D (Niece of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far we are more than happy with Uncles care, we can see a good change in him after just 2 days of being here
Staff are friendly & helpful
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes

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Review from Nigel S (Son of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place. Staff are excellent, nothing too much trouble. Many activities to engage and motivate.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes

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Review from Wendy N (Daughter-in-law of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very apprehensive before dad arrived but the care & attention he has received has been faultless we could not be happier. He has made friends very quickly with other residents & staff, his mood & mobility are much improved & he has gained weight at last.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes

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Review from Michael J (Respite Resident) assisted by family/friend published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have stayed here for 4 weeks respite. It has been a wonderful experience, with many activities which I have enjoyed. Staff have been amazing, always helpful and friendly.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes Client Liaison Manager.

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Review from Tracey T (Daughter of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here since May, as a temporary resident. From the first contact the team have made everything effortless. The admin team are so helpful and the care team are exceptional, every member of the staff is always friendly and happy. It makes for a wonderful environment.
The rooms are immaculate,
and Dad enjoys the food. There is always something going on for those who want to take part. Dad feels very safe + happy! We might have trouble getting him to leave.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes Client Liaison Manager.

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Review from C E (Friend of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff are lovely, very helpful and very friendly.
Reply from Grace Pritchard, Client Liaison Manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes

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Review from L J (Partner of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Visited on 10th February - Monday. He falls a lot and his mat was not plugged in. He was served lunch in room & his chair was not adjusted so he could eat easily. In dining room, 1 lady against wall had a plate of food & was incapable of feeding herself. Food was all over her table. No one was feeding
her. There seemed a staff shortage. For the feed being paid care should be better.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery Healthcare

Thank you for your feedback. We take all concerns seriously and are committed to providing quality care for our residents. We would greatly appreciate the opportunity to discuss your concerns further and assure you that we are committed to making improvements. Please reach out to us directly at 01215 163500.

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Review from Dawn D (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Bourn View Care Home for over four years now. He is happy and very well cared for. Staff always go above and beyond to ensure residents' safety and well-being are maintained.
Despite a change in management over the past eighteen months, standards have been maintained in a time that
must have been unsettling for staff.
As a family, we are 100% happy with the excellent care Dad continues to receive.
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Review from Saul L (Son of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team are 100% professional, efficient and empathetic. They have made my mum feel supported and welcome as he has moved into the Bourn View Care Home from an extended hospital stay. The team have also helped us, as a family, to manage the transition into care home living which required our modification
of approach with my mum. Thank you.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for the lovely review, your mom is an absolute pleasure to look after and has settled into life here at Bournview. She's now a huge part of the family here and has a wonderful character.

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Review from Mary R (Sister of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone you see seems very happy, clean and well cared for. The staff are very friendly and polite.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to leave us your lovely review. Very much appreciated.

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Review from Betty W (Sister of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy and content and well looked after. All the staff are very good to her and her visitors.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to write your lovely review, Its a pleasure to look after your wonderful sister.

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Review from Wendy P (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the care Mom has received since she has been here. The staff have the residents well being first and foremost. They truly care about the people that we as family have entrusted to their care. That is a great comfort for all concerned.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Many thanks for such a lovely review, We are so glad to hear that your experience has been so positive. We pride ourselves in offering the best possible care to our wonderful residents, looking after the whole well-being of our residents is so important to us all.

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Review from D W (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with the help and support my mother is given at Bourn View. The frequent activities are ideal for her, although she doesn't have to join in, she is delighted to do so. This is particularly helpful, as she has dementia and being active is so positive.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for your lovely review, our wellbeing team work hard to accommodate all of our resident's interests so that they can offer meaningful activities for them all.

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Review from K A (Sister of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my sister continues to be excellent. She is very well cared for and happy here. There are always going to be some issues, but I do feel that once raised they are addressed or at least explained. I would like to see a more consistent approach to actions promised e.g. making phone calls,
cutting nails and phone calls. That said, I am very happy with the care my sister is receiving and feel the staff work hard, often going above and beyond.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for your honest review. We love looking after your wonderful sister, and strive to always provide the best possible care.

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Review from Christopher L (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for the last eleven months. In this time, I have found the care to be very good by all the staff, from housekeeping to management, the carers are excellent in carrying out their duties, they have made Dad's stay a pleasurable experience, making it a home-from-home.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to leave us a review. Your dad is a pleasure to have living with us.

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Review from Mandy F (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely patient with my mum, who is not an easy resident. They are caring and try to encourage Mum to get up, eat her meals and they have one-to-one conversations with her.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for the lovely review, it's an honour to care for your mom.

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Review from Ruby P (Sister-in-law of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Choosing a care home was a huge decision for the family. So far, no regrets. The staff are a dedicated team showing a wealth of kindness, friendliness, love and support to my family.
Most important, there are special times for bonding, e.g. having her nails painted and plaiting her hair, also putting
on a little make-up (she loves bright nail polish). She enjoys some of the activities (need encouragement to take part more often), socialising is important for her to experience the joy, love and happiness of where she lives.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for the lovely review. We'll break out our brightest nail polishes, especially for her!

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Review from C O (Friend of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was visiting a resident who is in respite care. Also, I stayed here on respite care five years ago for two weeks. The entrance and approach to the building is well well-signposted. The foyer is welcoming. The reception staff were very friendly and I was delighted that one of the reception staff from
five years ago was still there. The care staff were gentle and helpful. They treated my friend with efficient care and dignity.
Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to write such a lovely review.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Bourn View Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Bourn View Care Home - Avery Healthcare is calculated as follows: ( (200 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 269 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourn View Care Home - Avery Healthcare is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (6)

Jenna

Jenna Hughes

Job Title: Home Manager Joined: 2025

Hello, my name is Jenna, and I am the Home Manager here at Bournview Care Home.


I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.


I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.


Within my career, I have been lucky enough to meet many residents with amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where they began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.


Avery Healthcare, owners of Bournview, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.


I look forward to welcoming you to Bournview Care Home.

Sarah

Sarah Knight

Job Title: Deputy Home Manager Joined: 2023

Hi, I’m Sarah, the Deputy Home Manager here at Bournview Care Home. I’ve been proudly part of the Bournview family for 8 years now, and in that time I’ve worn many hats – from Carer and Senior Carer to Team Leader, and now Deputy. With over 13 years in care, I’ve also gained my NVQ Level 3, and I’m currently working hard towards my Level 5.


What I love most about my role is the people – both residents and their families. Building those relationships and being part of their journey means the world to me. The best part of every day is seeing our residents smile, knowing we’re helping them live a happy, fulfilling quality of life.


For me, Bournview isn’t just a workplace – it’s a home full of love, laughter and dedication.

Grace

Grace Pritchard

Job Title: Client Liaison Manager Joined: 2024

Hello, my Name is Grace, and I am the Client Liaison Manager at Bournview Care Home.


I started working at Bournview in 2024 after 6 months travelling. My favourite part of the role is meeting new residents and showcasing the lovely facilities Bournview Care Home has to offer. We are lucky to have such wonderful residents who all have their own stories to tell. It’s lovely to hear them share these and create new memories here.

Alison

Alison Stokes

Job Title: Home Administrator Joined: 2023

Hello, my name is Alison, and I am the Home Administrator. I started working at Bournview Care Home in 2019 as a Customer Service Advisor, before taking on the role of Admin in 2023.

Jasie

Jasie Naughton

Job Title: Wellbeing Coordinator Joined: 2024

Hello, my Name is Jasie, and I am the Wellbeing Coordinator at Bournview Care Home. I started working at Bournview in 2024 as a Senior Care assistant before moving across to Wellbeing in July 2025. My Favourite part of the role is planning the different activities for the residents and seeing them enjoy themselves.

Janice

Janice Jones

Job Title: Head Chef Joined: 2025

Hello! My name is Janice, and I am the head chef at Bourn View Care Home. I am passionate about creating delicious and nutritious meals for our residents.

Frequently Asked Questions about Bourn View Care Home - Avery Healthcare

What types of Care is Bourn View Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bourn View Care Home - Avery Healthcare have?

There are 80 Single Rooms.

What are the Facilities & Services at Bourn View Care Home - Avery Healthcare?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bourn View Care Home - Avery Healthcare to the centre of Birmingham?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourn View Care Home - Avery Healthcare to verify any information. View our terms and conditions. Bourn View Care Home - Avery Healthcare has an Enhanced Service - more info.