Ridley Manor

The Row, Lane End, High Wycombe HP14 3JS
Review Us
9.9 101 Reviews
  • Ridley Manor, High Wycombe
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available.

This state-of-the-art care home features large, spacious en-suite rooms for all residents, with special touches that help to set them apart from other care homes. The excellent range of luxury facilities includes a hair and beauty salon, a welcoming café, a cinema room and beautifully landscaped sensory gardens.

The dedicated lifestyle team gets to know each resident to provide a tailored activities programme, including group and one-to-one activities, as well as outings to local areas of interest.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1665
  • Self-Funded Residential Dementia Care: from £1785

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ridley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Estelle Adriaans (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Free parking available on site

Total of 101, showing 21-40
9.9

Ridley Manor has a Review Score of 9.9 (9.911) out of 10, based on 29 reviews in the last 2 years. Over all time Ridley Manor has 101 reviews.

Overall Experience

  • 91
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Ridley Manor two months ago. I am really impressed by the standard of care she has received. Nothing is too much trouble for the staff. They have managed to sort out my mum's blood pressure medication which I had been trying to do for months! Mum has put on weight due to the amazing
food provided! Relatives are always made welcome and the home creates the feeling of one big family. I could not be happier and am so relieved to know my mum is in such good and caring hands. A big thank you to all the staff.

Reply from Hayley Devereaux, Reviews Team at Ridley Manor

Thank you very much for taking the time to leave us feedback about your experience. It is so wonderful to hear how impressed you have been with the standard of care that your mother has received since moving in with us, the clinical team being able to resolve the issue with her blood pressure medication and the fact that she has been enjoying the food so much that she has started putting on some weight. This is your mother's home so you should feel welcome at any time and be a part of the Ridley Manor family. We will pass your amazing feedback and thanks on to the whole team Thank you for your time, and we look forward to welcoming you again soon. From all of us here at Ridley Manor.

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Overall Experience  Overall Experience 5.0 out of 5

What a lovely celebration Ridley Care Home have put on for my Dad's birthday. Live music, decorations, cake, gifts, and drinks. It really has been such a special day. Thank you so much to all the staff involved!

Reply from Hayley Devereaux, Reviews Team at Ridley Manor

Thank you very much for taking the time to leave us feedback about your experience. We try and make everyone's birthday as special as we can, celebrating in the way they want to with their favourite cake and a tailored gift. We are so glad you enjoyed all the celebrations on your dad's special day and will pass your thanks to all of the team. Thank you for your time, and we look forward to seeing you soon. Many thanks from all of the Ridley Manor Team.

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Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at Ridley Manor care home for over 2 years. During this time we have been very happy with the wonderful care provided by all the staff. From the nursing staff on Mum’s particular floor, medical staff, catering, housekeeping, reception and of course social activities planned by the excellent
‘lifestyles’ team.
The residents are kept safe within the confines of the home and its splendid garden and all relatives are made welcome and able to participate with loved ones in a wealth of activities.
Communication is openly encouraged between relatives and staff management through regular reviews, meetings in person and on video calls.
Our mum is very happy, content and feels very much at home at Ridley Manor.

Reply from Hayley Devereaux, Reviews Team at Ridley Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. We are so glad to hear that you are happy with the care provided by the whole team from every department here at Ridley Manor, especially the lifestyles team. It is always a pleasure welcoming the relatives and friends of the residents into the home and seeing them take part and enjoy in the activities organised. Open lines of communication are key to ensure that all feel involved and are able to discuss anything we may be able to support with so thank you for noting this. Your mother is a joy to care for and it is so wonderful to hear that Mum is happy, content and feels very much at home here at Ridley Manor. We will ensure that the whole team get a chance to read your feedback and appreciate you taking the time to provide it. Thank you from us all here at Ridley Manor

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Overall Experience  Overall Experience 5.0 out of 5

I come in once a month with my team to provide a worship experience to the residents. The team is fantastic and is a great help in facilitating the experience and making sure the residents are well looked after and cared for. From the organiser to the team inside, everyone plays their part in making
the worship time valuable and enjoyable. The room is always ready for us and very clean. The team at Ridley Manor helps create a wonderful atmosphere and always goes above and beyond to assist the residents and us when we come in. It's a real joy to be able to work with everyone at Ridley Manor.

Reply from Hayley Devereaux, Reviews Team at Ridley Manor

Thank you very much for taking the time to leave us feedback about your experience, the residents and the team love having you visit on a monthly basis to conduct your service, it is wonderful to be able to work together to integrate part of the local community into the home. Thank you for your time, and we look forward to hearing from you.
Many thanks Estelle and the Ridley Manor Team

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Overall Experience  Overall Experience 5.0 out of 5

We had the most lovely lunch in the private dining room to celebrate a birthday. Great food, atmosphere and service and it was free of charge. So very generous. This meant that my mother and her friends could be all together to celebrate and chat together which is such a rare opportunity. It was made
possible by the lovely staff at Ridley Manor. Thank you so very much!

Reply from Hayley Devereaux at Ridley Manor

Thank you very much for taking the time to leave us a review about your experience.
At Ridley Manor we set a high standard for ourselves, so we are very pleased to hear that the private lunch organised was such a success and that the food and service you received was lovely, we will ensure that we pass your wonderful comments on to the rest of the team.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Ridley Manor team.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you Ridley Manor for allowing my mum's best friends to come for lunch for a 90th birthday celebration today.
For dressing the dining room for our own little private party.
All the staff were so helpful and kind and we had the best day, cannot thank you enough.

Reply from Hayley Devereaux at Ridley Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor Care Home we set a high standard for ourselves, so it was lovely to hear your wonderful comments, we try and ensure that we cater for everyone so being able to support your mother's best friend celebrate her 90th birthday here for a lunch, so your mother could be a part of the celebrations was our pleasure and we are very happy that you had the best day. We will make sure that your comments of the team being so helpful and kind are passed on to them.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Ridley Manor team

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Overall Experience  Overall Experience 5.0 out of 5

During the time I have been visiting my husband, all I have seen is care and respect. Lots of kindness. They also keep me well informed with all aspects of his health and welfare. They also include him in as many activities that he is able to do.

Reply from Hayley Devereaux, Reviews Team at Ridley Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor, we set a high standard for ourselves, so we are very pleased to hear that our core values are evident in the care, respect and kindness that you have seen towards your husband, as well as the teams approach to his health and well-being through their communication to you.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Ridley Manor team.

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Overall Experience  Overall Experience 5.0 out of 5

Both my mum and dad have been looked after in Ridley Manor. My dad is still there and has been a resident for the last 4-5 years. He has been well cared for the whole time, from being pretty self-sufficient when he first joined to his very frail confused self now. The full-time staff are great and really
care, management has been very supportive, proactive and caring to help my dad stay where he is settled and comfortable. The facilities are clean, tidy, well kept and comfortable with a good selection of food, snacks and varied menus.

Reply from Hayley Devereaux, Reviews Team at Ridley Manor

Hi thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor, we set a high standard for ourselves, so it is lovely to hear that your father has been well cared for in the time that he has been with us and how supported you feel from the care and management team. The housekeeping team take pride in making sure that the home is clean and presentable at all times so thank you for your comments.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Ridley Manor team.

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Overall Experience  Overall Experience 5.0 out of 5

My father lives at Ridley Manor and has late-stage dementia. The care he receives from both the carers and nursing staff is excellent. Every member of staff whether they work on his floor or elsewhere within the home knows him by name and interacts with him. Many also know me by name and are very supportive
of the family.
Although Dad cannot join in many of the activities now, Ridley Manor does offer a range of entertainment and activities which he has enjoyed in the past.

Reply from Reviews Team at Ridley Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor, we set a high standard for ourselves, so we are very pleased to hear that the care your father has received has been excellent and how well both he and you and your family feel supported by the team. The lifestyle team work extremely hard to ensure that there is a wide range of entertainment and activities to suit all residents and their needs.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Ridley Manor team.

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Overall Experience  Overall Experience 5.0 out of 5

My dad is currently in respite care, this is his third time in this home, and the team here are looking after him exceptionally well, ensuring he is cared for with dignity. He really appreciates the kindness of the team.

Reply from Reviews Team at Ridley Manor

Hi Sarah, thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It is always a pleasure welcoming your father back here, he is such a wonderful gentleman and we thank him for choosing us whenever he needs a respite stay.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Overall Experience  Overall Experience 4.0 out of 5

From the start, the atmosphere at Ridley Manor was friendly, bright and welcoming. Everyone is so kind and caring. Everything seems to be done to make residents feel happy and secure. I have been made aware that this is my husband's home. I am made most welcome on every visit and I have a lovely relationship
with many of the carers. Some of them are angels! The food is good and plentiful; my husband has put weight on!

Reply from Reviews Team at Ridley Manor

Hi Suzanne, thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Your kind words and appreciation mean so much to the team who provide care for your husband, this truly is his home and we are here to support not just him but you with anything you may need.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ridley Manor in December 2022, initially on a short-term basis but now more permanently. The home is always spotlessly clean and the decor is very attractive. There seem to be many varied activities every single day and mum loves the visits from the local school children. She
also enjoys the musical entertainment especially from visiting singers. The staff are friendly and look after her well. The bistro and the gardens are great places to sit and catch up and enjoy a cup of tea. Mum also enjoys a visit to the in-house hairdresser and a visit from the chiropodist. The home keeps in touch and reports any issues by phone immediately (e.g. when mum had a little fall recently). I would highly recommend Ridley Manor in every aspect.

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Overall Experience  Overall Experience 5.0 out of 5

Ridley Manor has consistently provided quite excellent care and support to my wife who sadly has dementia and challenging health and behavioural problems. The Team Leaders and Nurse on her floor are highly skilled, experienced and thoughtful. The staff are kind, patient, and go out of their way to help,
and my wife is always treated with kindness, dignity and good humour. I frequently see her kissing and stroking the hands of carers to show her gratitude. I’m generally there around lunchtime and the food is most tempting. My wife was clinically under-weight on admission 5 months ago and not surprisingly she’s now comfortably within the ‘healthy’ weight band. The facilities are modern, airy and spacious and they always look and feel spotlessly clean. The activity program is run by a dynamic, fun team and it’s packed with great entertainment. Overall, in my experience Ridley Manor has been quite outstanding and I often reflect on how lucky we were to find it.

Reply from Reviews Team at Ridley Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It is always difficult when looking for care for someone you love so dearly and we are so happy that you feel that our home was the perfect option for your wife. It is lovely to hear that we have been able to support her in getting back to a healthy weight.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Overall Experience  Overall Experience 5.0 out of 5

Ridley Manor is an outstanding care home in all respects. I cannot recommend it highly enough. Both my parents have dementia and are looked after on the Memory floor.
The facilities are excellent and the care second to none. Mum and dads floor is headed up by 3 certain members of staff who are all
excellent and they are ably assisted by a good number of lovely staff, many of whom have been there for years which I think is always a good sign.
Mum and dad always look clean and tidy, and mum with her nails painted. The food is lovely and they both eat well - Dad having put on 4kg and he’s only been there a month.
There are plenty of activities for them to take part in and they particularly enjoy the Kiddley Divey weekly visits - in fact, anything musical.
If there are any relevant updates or concerns I am informed straight away.
It’s always such a difficult decision to put your parents into care but I couldn’t have made a better choice.

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Overall Experience  Overall Experience 5.0 out of 5

A wonderful team who cared for my mum with real compassion. The home and room were kept really clean, and every effort was made to meet her needs and requirements. Family and friends are warmly welcomed with nice areas to sit and chat.

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Overall Experience  Overall Experience 5.0 out of 5

I stayed at Ridley Manor for two weeks in August 2022 to recover from major surgery. I came with no notice from the hospital. The management and staff were always smiling, delightful and very friendly and helpful. Nothing was too much. They assisted in improving my mobility. They found a physiotherapist
I needed. They helped me get on my feet again. They made my visitors very welcome with chairs, tea, coffee, etc. They could not have been nicer. The facilities are bright and clean, and there is a lovely small garden. Highly recommended.

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Overall Experience  Overall Experience 5.0 out of 5

I've been here for about nine weeks after a spell in hospital. I was very poorly when I arrived (heart failure, diabetes and recent stroke). I am now very much stronger, starting to walk again and feeling very well. I have decided to become a permanent resident. Selling my home. The excellent facilities
and high standard and friendly care and attention. I feel very lucky to be living here.

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Overall Experience  Overall Experience 5.0 out of 5

My father spent four weeks at Ridley Manor for convalescence after a hospital stay. He was very well cared for whilst he was there, the staff were lovely, and the home is a very nice environment to live in. Should he need to move to a care home in the future we will definitely want him to be at Ridley
Manor.

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Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with Ridley Manor from the very beginning of my inquiry for respite care for my mum. The attention, response time and customer service was spot on. I was made to feel that they cared and did everything to meet my expectations of a well run business. I'm so glad I found Ridley Manor
for my mum. I didn't worry about my mum at all during her stay because I knew she was being well cared for and that was so important to me.

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Overall Experience  Overall Experience 5.0 out of 5

The care staff have been so caring I am very sorry to leave here. I will always hold them in my heart.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Ridley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Ridley Manor is calculated as follows: ( (310 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 338 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridley Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (99)

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Meet the Team (1)

Estelle

Estelle Adriaans

Job Title: General Manager

My early career started out in education, but my path stumbled into care and I found my true vocation, working my way up to become a care home manager at another home before joining Ridley Manor.


I have completed a post-graduate diploma in dementia, and currently I am completing my Master’s degree in dementia care too.


To be successful and good as a General Manager, I believe that you should be empathetic, caring, and supportive and have the passion to be able to look after all the changing needs of the residents entrusted into your care. By the same token, you need to be able to support, encourage and motivate your team to be able to achieve their career goals and be the best version of themselves.


My biggest career highlight has been meeting the great Nelson Mandela and being able to spend a few moments in his company.

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