Ridley Manor

The Row, Lane End, High Wycombe HP14 3JS
Review Us
9.9 107 Reviews
  • Ridley Manor, High Wycombe
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available.

This state-of-the-art care home features large, spacious en-suite rooms for all residents, with special touches that help to set them apart from other care homes. The excellent range of luxury facilities includes a hair and beauty salon, a welcoming café, a cinema room and beautifully landscaped sensory gardens.

The dedicated lifestyle team gets to know each resident to provide a tailored activities programme, including group and one-to-one activities, as well as outings to local areas of interest.
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Care Provided by Ridley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1773
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £2038
  • Self-Funded Nursing Dementia Care: from £2163
  • RESPITE Self-Funded Residential Care: from £2128
  • RESPITE Self-Funded Residential Dementia Care: from £2278
  • RESPITE Self-Funded Nursing Care: from £2446
  • RESPITE Self-Funded Nursing Dementia Care: from £2596

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ridley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Estelle Adriaans (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Free parking available on site

Ridley Manor Reviews (107)

9.9

Ridley Manor has a Review Score of 9.9 (9.944) out of 10, based on 32 reviews in the last 2 years.
Over all time Ridley Manor has 107 reviews.

Overall Experience
  • 97
  • 9
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Date Published
  • 107
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  • 32
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Reviewer Connection to Ridley Manor
  • 41
  • 19
  • 11
  • 9
  • 5
  • 3
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  • 2
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  • 1
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Total of 107, showing 61-80
Review from Graham W (Son of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell has always looked after my mother extremely well since she came to the home in January 2018. The Covid-19 regulations in place are very stringent and effective. I couldn't be more happy with the way my mother is being treated and looked after.
Reply from Rozina Ali, General Manager at Ridley Manor
Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the…read more
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Review from Marc J (Friend of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once arrived the reception was very helpful, professional, health and safety with COVID. Checks were all ok. The home is clean and tidy.
Reply from Rozina Ali, General Manager at Ridley Manor
Here at Gracewell of High Wycombe, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be…read more
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Review from P M (Son of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell in Lane End has been very caring and considerate with my dad, who came in to live there in the middle of the COVID crisis. They have excellent safety protocols and we are relieved that my dad is really cared for so well.
Reply from Rozina Ali, General Manager at Ridley Manor
Gracewell of High Wycombe appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as…read more
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Review from F F (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly home. A lot of trouble taken to make residents happy. Would recommend highly.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home…read more
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Review from J R (Friend of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient visit, with nice staff who seem to care a lot about their resident's wellbeing.
Reply from Rozina Ali, General Manager at Ridley Manor
We believe our carers at Gracewell of High Wycombe go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you…read more
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Review from Robin P (Son of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of visiting my mother at Gracewell during these difficult times has been very good. The staff are very efficient and take all the social distancing plus PPE very seriously. But despite this, the visit has been very enjoyable and worthwhile. In terms of would I recommend this care provider
the answer is yes, as the standards are very high but of course it does come at a cost that not all can afford.
Reply from Rozina Ali, General Manager at Ridley Manor
Here at Gracewell of High Wycombe, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be…read more
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Review from J M (Wife of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think my husband is as comfortable as he could be here. He has played a lot of sport in his life. He was a very good cricketer and footballer so he would appreciate any sports conversation or TV programmes.
Reply from Rozina Ali, General Manager at Ridley Manor
Here at Gracewell of High Wycombe we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that your husband enjoys this aspect of our home and your kind…read more
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Review from L S (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell of High Wycombe have looked after my mum for the last three years, and I have been very happy with her care. The activities co-ordinator has started recently, and he has been amazing, including my mum in lots of new and interesting activities. He also keeps me updated with photos and emails.
During COVID, the home has been extremely safe and secure.
Reply from Rozina Ali, General Manager at Ridley Manor
Our activities team here at Gracewell of High Wycombe have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look…read more
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Review from V H (Son of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed with the level of care and attention to detail, especially regarding patient safety in these uncertain times. I sleep at night, knowing every effort has been made to keep Dad safe.
Reply from Rozina Ali, General Manager at Ridley Manor
Here at Gracewell of High Wycombe, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be…read more
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Review from L D (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Gracewell High Wycombe for the last three years with dementia. They care with such dignity and has been exemplary and continues to be so. All staff go above and beyond to show kindness, consideration and empathy with our loved ones during which can be an extremely difficult period
for a family. It's spotlessly clean, very friendly and a safe environment or a family member and I have no hesitation in recommending.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home…read more
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Review from R D (Power of Attorney of Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell provides both residents and their families and friends with that feeling of belonging. There, they are treated with great care as individuals who have, for various reasons, made the move from their own homes in need of extra care. The staff are welcoming and there is a great atmosphere of
warmth and desire to respond to individual needs.
Reply from Rozina Ali, General Manager at Ridley Manor
Here at Gracewell of High Wycombe, we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be…read more
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Review from M B (Regular Volunteer) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited this home recently as a volunteer and was extremely impressed with the presentation of the home, the welcome I received and the care and support being offered to residents there. It was an eye opening experience. Staff were very kind and friendly. Activities and food were amazing and the manager
was very kind and knowledgeable. I could not stop myself from writing this review as everyone looking for a care home must visit this home to see for themselves. It is an outstanding care home and is well managed.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home…read more
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Review from M D (Daughter-in-law of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-law has been at Gracewell for nearly 2 years. In that time frame, Gracewell has provided to a supportive network of care for her needs.
The home and the staff that work there are professional and caring as such I would have no hesitation in recommending Gracewell.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home…read more
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Review from Linnet L (Daughter of Resident) published on 11 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well cared for at Gracewell and communication from them is very good. The manager is helpful and compassionate and calm when discussing anxiety-causing incidents that may arise with my mother who has dementia. The key worker for mum is amazing and there are many other members of staff we
are very grateful to. We would definitely recommend Gracewell of High Wycombe.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home…read more
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Review from Frances H (Daughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
These comments follow a visit to Mum under the Covid-19 arrangements but also reflect my overall impression and experience of the care she receives.
I was very impressed with the precautions taken by the home and the arrangements put in place to ensure residents could safely receive visits from family
and friends.
The policy Gracewell have introduced works very well and ensures safety for both residents, staff and visitors.
On a more general note, Mum has now been living at Gracewell for two years. Throughout that time she has been very well looked after. Most importantly she is happier, less lonely and physically very well.
The home have always kept me informed of any developments and made me welcome when visiting.
Since Mum’s move to Gracewell, I feel reassured that she is now being well cared for and I have no worries about her on a day to day basis.
Reply from Rozina Ali, General Manager at Ridley Manor
At Gracewell of High Wycombe, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable…read more
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Review from E F (Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before coming to Gracewell, I spent two years looking for a suitable care home to suit my requirements, and I know I have now succeeded. I have been living here for ten months, and I am really happy!
Reply from Rozina Ali, General Manager at Ridley Manor
We are thrilled with your positive experience and are so glad you have settled in so well to Gracewell of High Wycombe. We take great pride in delivering high quality care and providing facilities to…read more
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Review from C F (Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell of High Wycombe is an excellent care home with very good facilities. Overall the staff and management do a very good job. They were well prepared to deal with any situation that arose with covid-19.
Reply from Rozina Ali, General Manager at Ridley Manor
Here at Gracewell of High Wycombe, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be…read more
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  • Cleanliness
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Review from Valerie F (Daughter of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved to Gracewell at Lane End nearly a year ago, and could not be happier with their choice of care home. They have told me many times that they feel as though they are permanently on holiday! I am very impressed with everything too, especially the staff, who are obviously well-trained and
extremely caring. They somehow manage to maintain the highest standards even when times are challenging.
Reply from Rozina Ali, General Manager at Ridley Manor
We are thrilled with your positive experience and are so glad your parents have settled in so well to Gracewell of High Wycombe. We take great pride in delivering high-quality care and providing…read more
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Review from Jan A (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All aspects of my mother’s life had been severely affected by dementia, and it was a distressing and difficult time for both my mother and the family when the decision was made that she needed to go into residential care.
Fifteen months on life is still difficult and distressing for my mother at times,
but she has a much better quality of life now than she did when she was living at home. She is eating better, healthier, no longer having frequent falls, has opportunities for social interaction with residents and staff and sometimes participates in singing, seated exercise and ball game sessions. She has access to services such as hairdressing and chiropodist.
Due to Covid-19, visitors are not allowed at present but staff have arranged weekly video calls and family can phone any time if they have concerns. Mum misses family visits but tells us how well the staff at looking after her.
In normal times, visitors including children and even the family dog are made most welcome.
Reply from Rozina Ali, General Manager at Ridley Manor
Here at Gracewell of High Wycombe, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these…read more
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Review from Gill R (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of High Wycombe is a lovely, bright, clean care home with very good facilities.
Mum was a resident for six months until she recently passed away. I spent a lot of time visiting and always received the warmest of welcomes. The staff are friendly, kind, and caring and were so supportive of
Mum. They encouraged her to have her hair and nails done and join in with activities.
During the last few difficult weeks, the staff went over and above to make sure we were able to video call Mum. She was always treated with love, respect, and dignity and as a family, we received so much kindness and support.
Reply from Rozina Ali, General Manager at Ridley Manor
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of High Wycombe – particularly at such a difficult time. The…read more
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Ridley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Ridley Manor is calculated as follows: ( (354 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 374 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ridley Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Estelle

Estelle Adriaans

Job Title: General Manager

My early career started out in education, but my path stumbled into care and I found my true vocation, working my way up to become a care home manager at another home before joining Ridley Manor.


I have completed a post-graduate diploma in dementia, and currently I am completing my Master’s degree in dementia care too.


To be successful and good as a General Manager, I believe that you should be empathetic, caring, and supportive and have the passion to be able to look after all the changing needs of the residents entrusted into your care. By the same token, you need to be able to support, encourage and motivate your team to be able to achieve their career goals and be the best version of themselves.


My biggest career highlight has been meeting the great Nelson Mandela and being able to spend a few moments in his company.

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