Ridley Manor

The Row, Lane End, High Wycombe HP14 3JS
Review Us
9.9 101 Reviews
  • Ridley Manor, High Wycombe
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available.

This state-of-the-art care home features large, spacious en-suite rooms for all residents, with special touches that help to set them apart from other care homes. The excellent range of luxury facilities includes a hair and beauty salon, a welcoming café, a cinema room and beautifully landscaped sensory gardens.

The dedicated lifestyle team gets to know each resident to provide a tailored activities programme, including group and one-to-one activities, as well as outings to local areas of interest.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1665
  • Self-Funded Residential Dementia Care: from £1785

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ridley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Estelle Adriaans (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Free parking available on site

Ridley Manor Reviews (101)

Total of 101, showing 61-80
9.9

Ridley Manor has a Review Score of 9.9 (9.911) out of 10, based on 29 reviews in the last 2 years. Over all time Ridley Manor has 101 reviews.

Overall Experience

  • 91
  • 9
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Date Published

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Review from J M (Wife of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my husband is as comfortable as he could be here. He has played a lot of sport in his life. He was a very good cricketer and footballer so he would appreciate any sports conversation or TV programmes.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that your husband enjoys this aspect of our home and your kind words will be passed on to the team.

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Review from L S (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of High Wycombe have looked after my mum for the last three years, and I have been very happy with her care. The activities co-ordinator has started recently, and he has been amazing, including my mum in lots of new and interesting activities. He also keeps me updated with photos and emails.
During COVID, the home has been extremely safe and secure.

Reply from Rozina Ali, General Manager at Ridley Manor

Our activities team here at Gracewell of High Wycombe have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from V H (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the level of care and attention to detail, especially regarding patient safety in these uncertain times. I sleep at night, knowing every effort has been made to keep Dad safe.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from L D (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Gracewell High Wycombe for the last three years with dementia. They care with such dignity and has been exemplary and continues to be so. All staff go above and beyond to show kindness, consideration and empathy with our loved ones during which can be an extremely difficult period
for a family. It's spotlessly clean, very friendly and a safe environment or a family member and I have no hesitation in recommending.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from R D (Power of Attorney of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell provides both residents and their families and friends with that feeling of belonging. There, they are treated with great care as individuals who have, for various reasons, made the move from their own homes in need of extra care. The staff are welcoming and there is a great atmosphere of
warmth and desire to respond to individual needs.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from M B (Regular Volunteer) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this home recently as a volunteer and was extremely impressed with the presentation of the home, the welcome I received and the care and support being offered to residents there. It was an eye opening experience. Staff were very kind and friendly. Activities and food were amazing and the manager
was very kind and knowledgeable. I could not stop myself from writing this review as everyone looking for a care home must visit this home to see for themselves. It is an outstanding care home and is well managed.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from M D (Daughter-in-law of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been at Gracewell for nearly 2 years. In that time frame, Gracewell has provided to a supportive network of care for her needs.
The home and the staff that work there are professional and caring as such I would have no hesitation in recommending Gracewell.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Linnet L (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for at Gracewell and communication from them is very good. The manager is helpful and compassionate and calm when discussing anxiety-causing incidents that may arise with my mother who has dementia. The key worker for mum is amazing and there are many other members of staff we
are very grateful to. We would definitely recommend Gracewell of High Wycombe.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Frances H (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

These comments follow a visit to Mum under the Covid-19 arrangements but also reflect my overall impression and experience of the care she receives.
I was very impressed with the precautions taken by the home and the arrangements put in place to ensure residents could safely receive visits from family
and friends.
The policy Gracewell have introduced works very well and ensures safety for both residents, staff and visitors.
On a more general note, Mum has now been living at Gracewell for two years. Throughout that time she has been very well looked after. Most importantly she is happier, less lonely and physically very well.
The home have always kept me informed of any developments and made me welcome when visiting.
Since Mum’s move to Gracewell, I feel reassured that she is now being well cared for and I have no worries about her on a day to day basis.

Reply from Rozina Ali, General Manager at Ridley Manor

At Gracewell of High Wycombe, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.

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Review from E F (Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before coming to Gracewell, I spent two years looking for a suitable care home to suit my requirements, and I know I have now succeeded. I have been living here for ten months, and I am really happy!

Reply from Rozina Ali, General Manager at Ridley Manor

We are thrilled with your positive experience and are so glad you have settled in so well to Gracewell of High Wycombe. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from C F (Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of High Wycombe is an excellent care home with very good facilities. Overall the staff and management do a very good job. They were well prepared to deal with any situation that arose with covid-19.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Valerie F (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Gracewell at Lane End nearly a year ago, and could not be happier with their choice of care home. They have told me many times that they feel as though they are permanently on holiday! I am very impressed with everything too, especially the staff, who are obviously well-trained and
extremely caring. They somehow manage to maintain the highest standards even when times are challenging.

Reply from Rozina Ali, General Manager at Ridley Manor

We are thrilled with your positive experience and are so glad your parents have settled in so well to Gracewell of High Wycombe. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Jan A (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my mother’s life had been severely affected by dementia, and it was a distressing and difficult time for both my mother and the family when the decision was made that she needed to go into residential care.
Fifteen months on life is still difficult and distressing for my mother at times,
but she has a much better quality of life now than she did when she was living at home. She is eating better, healthier, no longer having frequent falls, has opportunities for social interaction with residents and staff and sometimes participates in singing, seated exercise and ball game sessions. She has access to services such as hairdressing and chiropodist.
Due to Covid-19, visitors are not allowed at present but staff have arranged weekly video calls and family can phone any time if they have concerns. Mum misses family visits but tells us how well the staff at looking after her.
In normal times, visitors including children and even the family dog are made most welcome.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Review from Gill R (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of High Wycombe is a lovely, bright, clean care home with very good facilities.
Mum was a resident for six months until she recently passed away. I spent a lot of time visiting and always received the warmest of welcomes. The staff are friendly, kind, and caring and were so supportive of
Mum. They encouraged her to have her hair and nails done and join in with activities.
During the last few difficult weeks, the staff went over and above to make sure we were able to video call Mum. She was always treated with love, respect, and dignity and as a family, we received so much kindness and support.

Reply from Rozina Ali, General Manager at Ridley Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of High Wycombe – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home and this extended to family members and friends.

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Review from Stewart C (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Gracewell High Wycombe just over a year. Looking back on when we first visited, we had a very good feeling as soon as we walked in the door. The home is modern, light, spacious, and has excellent facilities. We have been so impressed with the care Mum has received, always delivered
with compassion and a smile! The staff are very well trained and are always very helpful. The communication from the home generally is excellent but particularly when it comes to Mum's overall care. We really appreciate the opportunity to sit down regularly with the staff to review Mum's care plan. The bedrooms are spacious and light, and every floor has outside viewing/sitting balconies which we love. The activities are run by an enthusiastic team who ensure all residents get as much stimulation as possible. I have even been known to engage in a little karaoke myself much to my Mum's amusement! Overall I am delighted we chose Gracewell High Wycombe as our care home of choice.

Reply from Rozina Ali, General Manager at Ridley Manor

Our team here at Gracewell of High Wycombe are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favorite elements of our home.

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Review from Nav A (Son of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since admission just over a week ago mum seems happy and comfortable and relieved of the constant care and attention around her. The communication from the staff back to me both by phone and email has been very good and informative, both from the transition from independent living and ongoing care assistance
that is being provided.
For example, they gave me a very thorough explanation of the outcome of the GP’s visit yesterday, and a day or so earlier they had updated me also on other needs identified – thanks so much this has been a godsend, from where my sister and I were, just a week or so ago, removing the increasing burden of care that had fallen on us both.
I noticed tonight that she had her nails painted by one of the staff, I could quite work out who though. Thank you all and please thank the wider team for all that you are doing.
Once mum begins to feel stronger, we are hoping that she will begin to take on some of the activities on offer during the day.

Reply from Rozina Ali, General Manager at Ridley Manor

Gracewell of High Wycombe appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.

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Review from S A (Friend of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very welcoming upon arrival. If ever in need of help there is always someone around to ask. It's nice to hear when seeing my resident, that staff are asking other residents would they like to take part and giving residents the choice to choose themselves should they want to take part in
any activities that are available. All friendly with a smile, feels very at home on each visit.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Review from B L (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of High Wycombe is a beautiful environment, but more importantly, the staff have been wonderfully caring and thoughtful with my mother, who sadly passed away on 17th November 2019.
From the very first meeting, I have been impressed with the love that shines through the whole place. Special
mention to one particular staff member who is professional, caring and most of all kept my mum smiling where no one else could.

Reply from Rozina Ali, General Manager at Ridley Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of High Wycombe – particularly at such a difficult time. The team here are so grateful that your Mother had such a positive experience of the home and this extended to family members and friends.

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Review from J S (Friend of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely feel about Gracewell is it has a good heart/feel to it - both building and staff. It's always clean and well presented - as is it's staff. Staff go above and beyond to help residents, families and friends to feel a warm welcome, support and help us any way they can. Facilities at Gracewell
are excellent, and they provide so much for residents to do, clubs, groups, entertainment, beauty and hair treatments. Confidentiality and safety of all residents and visitors are highly important to all at Gracewell. Congratulations to everyone involved in making Gracewell the wonderful place it is.

Reply from Rozina Ali, General Manager at Ridley Manor

We are thrilled with your positive experience and are so glad your friend has settled in so well to Gracewell of High Wycombe. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from K M (Daughter of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here in May after being in hospital for 2 months and the hospital said her life expectancy was 6 weeks. All Mum wanted was a downstairs room with a view. I looked at many homes and Gracewell has an exceptional design and layout. I walked into her room and I cried. It was beautiful. Like a boutique
hotel and actually had a door onto her own patio overlooking the gorgeous gardens. With the staff's constant attention and care, good quality healthy food and doctors visits weekly, Mum actually got stronger. She got more mobile and active and spent the summer sitting outside and walking around. I've visited her nearly every day for our coffee and cake routine. I'm welcome any time of the day and night plus my dog. It's now November and the care is now end of life but still, everyone is kind and loving to Mum and treating her with dignity and making this final stage as bearable as it can be. I'm very grateful for everyone at Gracewell for giving me this extra time for memories with her.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Ridley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Ridley Manor is calculated as follows: ( (310 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 338 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridley Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (99)

Meet the Team (1)

Estelle

Estelle Adriaans

Job Title: General Manager

My early career started out in education, but my path stumbled into care and I found my true vocation, working my way up to become a care home manager at another home before joining Ridley Manor.


I have completed a post-graduate diploma in dementia, and currently I am completing my Master’s degree in dementia care too.


To be successful and good as a General Manager, I believe that you should be empathetic, caring, and supportive and have the passion to be able to look after all the changing needs of the residents entrusted into your care. By the same token, you need to be able to support, encourage and motivate your team to be able to achieve their career goals and be the best version of themselves.


My biggest career highlight has been meeting the great Nelson Mandela and being able to spend a few moments in his company.

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