Ridley Manor

The Row, Lane End, High Wycombe HP14 3JS
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9.9 107 Reviews
  • Ridley Manor, High Wycombe
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available.

This state-of-the-art care home features large, spacious en-suite rooms for all residents, with special touches that help to set them apart from other care homes. The excellent range of luxury facilities includes a hair and beauty salon, a welcoming café, a cinema room and beautifully landscaped sensory gardens.

The dedicated lifestyle team gets to know each resident to provide a tailored activities programme, including group and one-to-one activities, as well as outings to local areas of interest.
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Care Provided by Ridley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1773
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £2038
  • Self-Funded Nursing Dementia Care: from £2163
  • RESPITE Self-Funded Residential Care: from £2128
  • RESPITE Self-Funded Residential Dementia Care: from £2278
  • RESPITE Self-Funded Nursing Care: from £2446
  • RESPITE Self-Funded Nursing Dementia Care: from £2596

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ridley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Estelle Adriaans (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Free parking available on site

Ridley Manor Reviews (107)

9.9

Ridley Manor has a Review Score of 9.9 (9.944) out of 10, based on 32 reviews in the last 2 years.
Over all time Ridley Manor has 107 reviews.

Overall Experience
  • 97
  • 9
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Date Published
  • 107
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Reviewer Connection to Ridley Manor
  • 41
  • 19
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  • 9
  • 5
  • 3
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Total of 107, showing 81-100
Review from Stewart C (Son of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Gracewell High Wycombe just over a year. Looking back on when we first visited, we had a very good feeling as soon as we walked in the door. The home is modern, light, spacious, and has excellent facilities. We have been so impressed with the care Mum has received, always delivered
with compassion and a smile! The staff are very well trained and are always very helpful. The communication from the home generally is excellent but particularly when it comes to Mum's overall care. We really appreciate the opportunity to sit down regularly with the staff to review Mum's care plan. The bedrooms are spacious and light, and every floor has outside viewing/sitting balconies which we love. The activities are run by an enthusiastic team who ensure all residents get as much stimulation as possible. I have even been known to engage in a little karaoke myself much to my Mum's amusement! Overall I am delighted we chose Gracewell High Wycombe as our care home of choice.
Reply from Rozina Ali, General Manager at Ridley Manor
Our team here at Gracewell of High Wycombe are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our…read more
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Review from Nav A (Son of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since admission just over a week ago mum seems happy and comfortable and relieved of the constant care and attention around her. The communication from the staff back to me both by phone and email has been very good and informative, both from the transition from independent living and ongoing care assistance
that is being provided.
For example, they gave me a very thorough explanation of the outcome of the GP’s visit yesterday, and a day or so earlier they had updated me also on other needs identified – thanks so much this has been a godsend, from where my sister and I were, just a week or so ago, removing the increasing burden of care that had fallen on us both.
I noticed tonight that she had her nails painted by one of the staff, I could quite work out who though. Thank you all and please thank the wider team for all that you are doing.
Once mum begins to feel stronger, we are hoping that she will begin to take on some of the activities on offer during the day.
Reply from Rozina Ali, General Manager at Ridley Manor
Gracewell of High Wycombe appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as…read more
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Review from S A (Friend of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very welcoming upon arrival. If ever in need of help there is always someone around to ask. It's nice to hear when seeing my resident, that staff are asking other residents would they like to take part and giving residents the choice to choose themselves should they want to take part in
any activities that are available. All friendly with a smile, feels very at home on each visit.
Reply from Rozina Ali, General Manager at Ridley Manor
Here at Gracewell of High Wycombe we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will…read more
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Review from B L (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell of High Wycombe is a beautiful environment, but more importantly, the staff have been wonderfully caring and thoughtful with my mother, who sadly passed away on 17th November 2019.
From the very first meeting, I have been impressed with the love that shines through the whole place. Special
mention to one particular staff member who is professional, caring and most of all kept my mum smiling where no one else could.
Reply from Rozina Ali, General Manager at Ridley Manor
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of High Wycombe – particularly at such a difficult time. The…read more
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Review from J S (Friend of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lovely feel about Gracewell is it has a good heart/feel to it - both building and staff. It's always clean and well presented - as is it's staff. Staff go above and beyond to help residents, families and friends to feel a warm welcome, support and help us any way they can. Facilities at Gracewell
are excellent, and they provide so much for residents to do, clubs, groups, entertainment, beauty and hair treatments. Confidentiality and safety of all residents and visitors are highly important to all at Gracewell. Congratulations to everyone involved in making Gracewell the wonderful place it is.
Reply from Rozina Ali, General Manager at Ridley Manor
We are thrilled with your positive experience and are so glad your friend has settled in so well to Gracewell of High Wycombe. We take great pride in delivering high-quality care and providing…read more
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Review from K M (Daughter of Resident) published on 15 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came here in May after being in hospital for 2 months and the hospital said her life expectancy was 6 weeks. All Mum wanted was a downstairs room with a view. I looked at many homes and Gracewell has an exceptional design and layout. I walked into her room and I cried. It was beautiful. Like a boutique
hotel and actually had a door onto her own patio overlooking the gorgeous gardens. With the staff's constant attention and care, good quality healthy food and doctors visits weekly, Mum actually got stronger. She got more mobile and active and spent the summer sitting outside and walking around. I've visited her nearly every day for our coffee and cake routine. I'm welcome any time of the day and night plus my dog. It's now November and the care is now end of life but still, everyone is kind and loving to Mum and treating her with dignity and making this final stage as bearable as it can be. I'm very grateful for everyone at Gracewell for giving me this extra time for memories with her.
Reply from Rozina Ali, General Manager at Ridley Manor
Here at Gracewell of High Wycombe, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these…read more
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Review from N S (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gracewell has a lovely, airy feel to it, with wide corridors, many balconies and lounges and big open spaces. The staff are extremely cheerful and helpful. My father has been happy at Gracewell for the time he has been there. He has a comfortable room, well-cooked food with a nice menu, and the standard
of his care is good. The staff have even managed to cajole him into taking part in some of the activities - unheard of in the past!
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Debbie D (Daughter of Resident) published on 12 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I have experienced the excellent care provided by this lovely, bright care home for our mother who was suffering from Alzheimer's over the past nine months. We had to find her new accommodation which was safe and caring on the death of our father (her carer) and luckily we did just that.


I cannot praise enough the caring attitude of the staff who looked after Mum. Also all the "backroom staff" were equally engaged too.


We were always made to feel welcome at whatever time or day or night we were visiting. Mum seemed calm and happy whenever we saw her. There are plenty of activities tailored to people who have this dreadful condition.


The best thing was that we were able to let Mum pass away in her own room with their end of life care plan and not to have her experience the horrors of the hospital in her final days.


Thank you, everyone.

Reply from Rozina Ali, General Manager at Ridley Manor
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of High Wycombe – particularly at such a difficult time.…read more
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Review from Callum D (Grandson of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very warm and welcoming environment, my Nan has been in resident at Gracewell home now for just over 8 months. She is very happy here and we feel happy that she is in the best possible place. The nurses and staff here are lovely and caring, they always look approachable and will always converse with
residents. Positivity shines through here.
Reply from Marketing, Marketing at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from C C (Friend of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great facilities, she looks very well cared for. Lots of activities to inspire them all. Grounds are well cared for and very safe. Love going to visit.
Reply from Marketing, Marketing at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from H L (Granddaughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home, always clean, tidy helpful staff. My grandmother is very well looked after and they deal with all her medical needs exceptionally well. Fantastic facilities for all abilities and great activities to get them all involved and interested. Very happy if I went to join in to accommodate.
Reply from Marketing, Marketing at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from T P (Wife of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The general ambience of Gracewell is welcoming, lovely, fresh and spacious. The staff were very friendly, cheerful and polite. Residents were treated as individuals and their needs attended to. My husband's medication is complicated - 18 pills per day and this needed to be given at precise times. There
were a few hiccups to begin with but it was soon sorted out satisfactorily. On my visits, I was always greed with a smile and my own well being considered too. Importantly my husband soon settled and relaxed there.
Reply from Marketing, Marketing at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Paul R (Son of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell of High Wycombe is a comfortable and friendly environment for my father. I believe he is well cared for though clearly, he favours some of the staff over others. I would like to see him encouraged more to participate in activities - though at 92 he is somewhat stuck in his ways - so it's not
easy. Unfortunately, the majority of residents are female so my dad lacks male company of a similar age - but that's not the fault of the home. Overall I am very happy with the home and the care provided for my dad.
Reply from Marketing, Marketing at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from R T (Cousin of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not complain about anything. Very clean and friendly, so supporting.
Reply from Marketing, Marketing at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
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  • Treated with Dignity
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Review from D B (Sister of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the overall care. The staff are very pleasant and always ready to oblige. I cannot fault anything. Carry on the excellent way this home works.
5 Star
Reply from Marketing, Marketing at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Wife of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home and garden with activities to suit all. The staff are very caring and supportive to residents and families.
Reply from Marketing, Marketing at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette C (Daughter of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of Gracewell of High Wycombe itself and the care of all the staff are in my opinion exceptional. My mother has been a resident since the beginning of December and the staff made her feel welcome, valued and reassured and continue to do that on a daily basis. They have been proactive and
sensitive about her increasing nursing needs and adjusted her care as required.
I cannot praise this home enough, it looks and is a very well run and caring home.
Reply from Marketing, Digital Marketing Executive at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert (Son of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an initial respite in an alternative home in the area it was clear Mum needed more permanent care, thus I searched all availabilities and set up a short list. Gracewell of High Wycombe came out on top for location, home quality and level of expected care, they also were not the highest in price.


So

Mum moved in, and the experience matched the research, Mum was very happy, and the family were very happy.


We liked Gracewell, however, this location is over 2 hours from family so we have now found availability in another Gracewell only 20 minutes away and Mum's moved. We were concerned that they may not live up to the high standard set at High Wycombe, but can not report that the Gracewell brand is consistent and Mum is really happy.

Reply from Marketing, Digital Marketing Executive at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay. Everything is satisfactory. Staff helpful and friendly.
Reply from Marketing, Digital Marketing Executive at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some good. Some bad.
Reply from Marketing, Digital Marketing Executive at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Ridley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Ridley Manor is calculated as follows: ( (354 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 374 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ridley Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Estelle

Estelle Adriaans

Job Title: General Manager

My early career started out in education, but my path stumbled into care and I found my true vocation, working my way up to become a care home manager at another home before joining Ridley Manor.


I have completed a post-graduate diploma in dementia, and currently I am completing my Master’s degree in dementia care too.


To be successful and good as a General Manager, I believe that you should be empathetic, caring, and supportive and have the passion to be able to look after all the changing needs of the residents entrusted into your care. By the same token, you need to be able to support, encourage and motivate your team to be able to achieve their career goals and be the best version of themselves.


My biggest career highlight has been meeting the great Nelson Mandela and being able to spend a few moments in his company.

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