Ridley Manor

The Row, Lane End, High Wycombe HP14 3JS
Review Us
9.9 101 Reviews
  • Ridley Manor, High Wycombe
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available.

This state-of-the-art care home features large, spacious en-suite rooms for all residents, with special touches that help to set them apart from other care homes. The excellent range of luxury facilities includes a hair and beauty salon, a welcoming café, a cinema room and beautifully landscaped sensory gardens.

The dedicated lifestyle team gets to know each resident to provide a tailored activities programme, including group and one-to-one activities, as well as outings to local areas of interest.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1665
  • Self-Funded Residential Dementia Care: from £1785

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ridley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Estelle Adriaans (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Free parking available on site

Ridley Manor Reviews (101)

Total of 101, showing 41-60
9.9

Ridley Manor has a Review Score of 9.9 (9.911) out of 10, based on 29 reviews in the last 2 years. Over all time Ridley Manor has 101 reviews.

Overall Experience

  • 91
  • 9
  • 1
  • 0
  • 0

Date Published

101
8
16
29
72

Review from Angela H (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 6 weeks of her life in this care home and I couldn't have asked for a better environment. Nothing was too much trouble for the staff who are kind, caring and patient. Mum was well cared for, entertained and supported with dignity. We are so sad that she could not have enjoyed
this wonderful home for many more months or even years. Thank you to all the amazing staff who looked after Mum for this short period of time and ensured that she was safe, comfortable and happy in the last few weeks of her life.

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Review from Colin D (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt it important to write a short review which should be shared with the staff at Gracewell. Mum and mother sadly passed away on Sunday 27th February. She was looked after impeccably by a number of staff over the last three to four years, in particular, the carer who she was very fond of and I believe
the feeling was very mutual. I cannot fault the home in any way the care, food, entertainment and cleanliness was always brilliant even through some very difficult times.


You have all been amazing and the family really would like to say a big thank-you for everything.

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Review from Steve B (Son of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of High Wycombe, looked after my father and I can not recommend them enough. The care and nursing team on the ground floor were truly exceptional. The love and professional care he received was amazing.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from A F (Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am nearly 94 and was diagnosed with Bipolar too when I was 78. I had not seen a Doctor for 35 years! Since then I have received constant medical care, for heart failure and severe arthritis of the left arm. When I am 'down' I stay in bed and do not wish to do anything for 10 weeks and love 1 hour
a day. Then I have 7 weeks 'high' and again three hours a day. Everyone at Gracewell is extremely kind - nothing is too much trouble.

Reply from Monika Kowalczyk, Deputy Manager at Ridley Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of High Wycombe.

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Review from Raymond G (Son of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to write this recommendation for Gracewell of High Wycombe. I find at all times the staff hard working, honest, conscientious, dependable, and peace-loving. Very helpful and this satisfies me to know my Mother is in good hands.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from H T (Daughter-in-law of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is heartbreaking to see the mental deterioration of my father-in-law - a former Doctor (hospital consultant) with no previous history of dementia. I believe this is at least partly due to the social isolation/associated lack of stimulation endured; one, one-hour visit, 3 weeks in 4. i.e. 3 visits
per month, with one family member only. The Govt. should indemnify care homes (as per NHS) so proper, frequent visits can resume. Today was his 90th birthday, so sad.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you very much for your feedback I would like to assure you that Peter was very much loved by all of us and will be greatly missed here at Gracewell of High Wycombe. We do offer 1:1 activities to all our residents in their bedrooms and residents are supported to attend all communal areas and dining services. We also run various social activities clubs such as book club, gardening club, movement to music, arts and crafts and pampering club alongside sensory stimulation activities such as weekly Aromatherapy, use of magic table, music and dance therapy. We also promote personal choice activities for residents who do not wish to join group activities. We keep in touch with our family members and photos of our residents' participation in activities are shared regularly. We offer enhanced visits to our family members taking into account our residents' needs and work very closely with our family members in the best interest of our residents' care and welfare.

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Review from R P (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit a dear friend who we haven't seen for a while. Had a fantastic time catching up and couldn't believe how clean and tidy the home was and how friendly and helpful the staff were. Our friend looks so healthy and happy, thoroughly enjoys living at Gracewell. Great job all the staff do at
Gracewell of High Wycombe.

Reply from Rozina Ali, General Manager at Ridley Manor

We are so glad to hear that you enjoyed your visit. Here at Gracewell of High Wycombe, we enjoy welcoming friends and family members, thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from C L (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of the staff is extremely good. Dad has settled well after 8 months and is enjoying the company of other people again. He enjoys the food which is well presented, very tasty and just the right portion size to tempt. Rooms are comfortable and well-appointed.

Reply from Rozina Ali, General Manager at Ridley Manor

Our dining team will be thrilled with your lovely comments. Here at Gracewell of High Wycombe, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Sarah S (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An entirely civilised environment with a caring and committed team.
Socialising is promoted but in a non-condescending way. Carers know their residents well and we have always found their judgements to be reassuring and utterly sensitive.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from J W (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father appears well and well cared for. I would like to have more information regarding his care plan and needs and occasional meetings with him and his carers would be helpful so I feel involved. Under current restrictions, the home and its staff are doing a heroic task and I feel confident in their
ability and judgement to care for Dad in the best possible way. We could not have chosen better.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home. We look forward to welcoming you back to our home soon.

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Review from Emily R (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my dad who has relatively advanced Parkinson's disease. I was very impressed by the friendliness, flexibility and compassion of the team during my visit. Having not seen my dad since he entered the home I feel happy he is being well cared for. Thank you.

Reply from Rozina Ali, General Manager at Ridley Manor

We believe our carers at Gracewell of High Wycombe go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Fiona E (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received living at Gracewell over the past 3 years has been wonderful. Seeing her so relaxed and happy living here means the world to the family. She tells us how happy she is and how much she loves living here. Even during this weird period of COVID, we as a family are secure
in the knowledge she is safe and well cared for.

Reply from Rozina Ali, General Manager at Ridley Manor

At Gracewell of High Wycombe, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to hear this.

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Review from H A (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Gracewell for 18 months. She has always been treated with care and compassion. Communication and activities have improved since she has been here and I am very happy with the care she has received.

Reply from Rozina Ali, General Manager at Ridley Manor

We are thrilled to hear that our activities are a stand out factor for your mother. Our activities team work hard to formulate an enjoyable activities programme to suit all of our resident’s hobbies and interests. Thank you for your thoughtful comments; these will be passed on to our activities team.

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Review from L L (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mum at Gracewell today and it is reassuring and great to know that she is so well looked after at this facility. The staff are always welcoming and caring towards my mother. It brings our family such reassurance to know she is in this professionally run care home. The facilities are new and
clean and promote a particularly lovely place to go and visit her.

Reply from Rozina Ali, General Manager at Ridley Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of High Wycombe.

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Review from Graham W (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell has always looked after my mother extremely well since she came to the home in January 2018. The Covid-19 regulations in place are very stringent and effective. I couldn't be more happy with the way my mother is being treated and looked after.

Reply from Rozina Ali, General Manager at Ridley Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of High Wycombe.

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Review from Marc J (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once arrived the reception was very helpful, professional, health and safety with COVID. Checks were all ok. The home is clean and tidy.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from P M (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell in Lane End has been very caring and considerate with my dad, who came in to live there in the middle of the COVID crisis. They have excellent safety protocols and we are relieved that my dad is really cared for so well.

Reply from Rozina Ali, General Manager at Ridley Manor

Gracewell of High Wycombe appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father has settled in well.

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Review from F F (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home. A lot of trouble taken to make residents happy. Would recommend highly.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from J R (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient visit, with nice staff who seem to care a lot about their resident's wellbeing.

Reply from Rozina Ali, General Manager at Ridley Manor

We believe our carers at Gracewell of High Wycombe go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Robin P (Son of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting my mother at Gracewell during these difficult times has been very good. The staff are very efficient and take all the social distancing plus PPE very seriously. But despite this, the visit has been very enjoyable and worthwhile. In terms of would I recommend this care provider
the answer is yes, as the standards are very high but of course it does come at a cost that not all can afford.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Ridley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Ridley Manor is calculated as follows: ( (310 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 338 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridley Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (99)

Meet the Team (1)

Estelle

Estelle Adriaans

Job Title: General Manager

My early career started out in education, but my path stumbled into care and I found my true vocation, working my way up to become a care home manager at another home before joining Ridley Manor.


I have completed a post-graduate diploma in dementia, and currently I am completing my Master’s degree in dementia care too.


To be successful and good as a General Manager, I believe that you should be empathetic, caring, and supportive and have the passion to be able to look after all the changing needs of the residents entrusted into your care. By the same token, you need to be able to support, encourage and motivate your team to be able to achieve their career goals and be the best version of themselves.


My biggest career highlight has been meeting the great Nelson Mandela and being able to spend a few moments in his company.

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