Ridley Manor

The Row, Lane End, High Wycombe HP14 3JS
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9.9 107 Reviews
  • Ridley Manor, High Wycombe
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available.

This state-of-the-art care home features large, spacious en-suite rooms for all residents, with special touches that help to set them apart from other care homes. The excellent range of luxury facilities includes a hair and beauty salon, a welcoming café, a cinema room and beautifully landscaped sensory gardens.

The dedicated lifestyle team gets to know each resident to provide a tailored activities programme, including group and one-to-one activities, as well as outings to local areas of interest.
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Care Provided by Ridley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1773
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £2038
  • Self-Funded Nursing Dementia Care: from £2163
  • RESPITE Self-Funded Residential Care: from £2128
  • RESPITE Self-Funded Residential Dementia Care: from £2278
  • RESPITE Self-Funded Nursing Care: from £2446
  • RESPITE Self-Funded Nursing Dementia Care: from £2596

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ridley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Estelle Adriaans (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Free parking available on site

Ridley Manor Reviews (107)

9.9

Ridley Manor has a Review Score of 9.9 (9.944) out of 10, based on 32 reviews in the last 2 years.
Over all time Ridley Manor has 107 reviews.

Overall Experience
  • 97
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Date Published
  • 107
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  • 32
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Reviewer Connection to Ridley Manor
  • 41
  • 19
  • 11
  • 9
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
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  • 2
  • 1
  • 1
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Total of 107, showing 41-60
Review from L U (Son of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful team who cared for my mum with real compassion. The home and room were kept really clean, and every effort was made to meet her needs and requirements. Family and friends are warmly welcomed with nice areas to sit and chat.
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Review from John T (Respite Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Ridley Manor for two weeks in August 2022 to recover from major surgery. I came with no notice from the hospital. The management and staff were always smiling, delightful and very friendly and helpful. Nothing was too much. They assisted in improving my mobility. They found a physiotherapist
I needed. They helped me get on my feet again. They made my visitors very welcome with chairs, tea, coffee, etc. They could not have been nicer. The facilities are bright and clean, and there is a lovely small garden. Highly recommended.
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Review from R F (Resident) published on 17 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here for about nine weeks after a spell in hospital. I was very poorly when I arrived (heart failure, diabetes and recent stroke). I am now very much stronger, starting to walk again and feeling very well. I have decided to become a permanent resident. Selling my home. The excellent facilities
and high standard and friendly care and attention. I feel very lucky to be living here.
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Review from Debbie W (Daughter of Resident) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent four weeks at Ridley Manor for convalescence after a hospital stay. He was very well cared for whilst he was there, the staff were lovely, and the home is a very nice environment to live in. Should he need to move to a care home in the future we will definitely want him to be at Ridley
Manor.
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Review from S J (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with Ridley Manor from the very beginning of my inquiry for respite care for my mum. The attention, response time and customer service was spot on. I was made to feel that they cared and did everything to meet my expectations of a well run business. I'm so glad I found Ridley Manor
for my mum. I didn't worry about my mum at all during her stay because I knew she was being well cared for and that was so important to me.
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Review from Elizabeth H (Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff have been so caring I am very sorry to leave here. I will always hold them in my heart.
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Review from Angela H (Daughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 6 weeks of her life in this care home and I couldn't have asked for a better environment. Nothing was too much trouble for the staff who are kind, caring and patient. Mum was well cared for, entertained and supported with dignity. We are so sad that she could not have enjoyed
this wonderful home for many more months or even years. Thank you to all the amazing staff who looked after Mum for this short period of time and ensured that she was safe, comfortable and happy in the last few weeks of her life.
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Review from Colin D (Son of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt it important to write a short review which should be shared with the staff at Gracewell. Mum and mother sadly passed away on Sunday 27th February. She was looked after impeccably by a number of staff over the last three to four years, in particular, the carer who she was very fond of and I believe
the feeling was very mutual. I cannot fault the home in any way the care, food, entertainment and cleanliness was always brilliant even through some very difficult times.


You have all been amazing and the family really would like to say a big thank-you for everything.

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Review from Steve B (Son of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of High Wycombe, looked after my father and I can not recommend them enough. The care and nursing team on the ground floor were truly exceptional. The love and professional care he received was amazing.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for taking the time to share your experience of Gracewell of High Wycombe. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from A F (Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am nearly 94 and was diagnosed with Bipolar too when I was 78. I had not seen a Doctor for 35 years! Since then I have received constant medical care, for heart failure and severe arthritis of the left arm. When I am 'down' I stay in bed and do not wish to do anything for 10 weeks and love 1 hour
a day. Then I have 7 weeks 'high' and again three hours a day. Everyone at Gracewell is extremely kind - nothing is too much trouble.
Reply from Monika Kowalczyk, Deputy Manager at Ridley Manor
Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the…read more
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Review from Raymond G (Son of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to write this recommendation for Gracewell of High Wycombe. I find at all times the staff hard working, honest, conscientious, dependable, and peace-loving. Very helpful and this satisfies me to know my Mother is in good hands.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home…read more
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Review from H T (Daughter-in-law of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is heartbreaking to see the mental deterioration of my father-in-law - a former Doctor (hospital consultant) with no previous history of dementia. I believe this is at least partly due to the social isolation/associated lack of stimulation endured; one, one-hour visit, 3 weeks in 4. i.e. 3 visits
per month, with one family member only. The Govt. should indemnify care homes (as per NHS) so proper, frequent visits can resume. Today was his 90th birthday, so sad.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you very much for your feedback I would like to assure you that Peter was very much loved by all of us and will be greatly missed here at Gracewell of High Wycombe. We do offer 1:1 activities to…read more
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Review from R P (Friend of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to visit a dear friend who we haven't seen for a while. Had a fantastic time catching up and couldn't believe how clean and tidy the home was and how friendly and helpful the staff were. Our friend looks so healthy and happy, thoroughly enjoys living at Gracewell. Great job all the staff do at
Gracewell of High Wycombe.
Reply from Rozina Ali, General Manager at Ridley Manor
We are so glad to hear that you enjoyed your visit. Here at Gracewell of High Wycombe, we enjoy welcoming friends and family members, thank you for taking the time to share your kind words with us,…read more
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Review from C L (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care of the staff is extremely good. Dad has settled well after 8 months and is enjoying the company of other people again. He enjoys the food which is well presented, very tasty and just the right portion size to tempt. Rooms are comfortable and well-appointed.
Reply from Rozina Ali, General Manager at Ridley Manor
Our dining team will be thrilled with your lovely comments. Here at Gracewell of High Wycombe, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback…read more
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Review from Sarah S (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An entirely civilised environment with a caring and committed team.
Socialising is promoted but in a non-condescending way. Carers know their residents well and we have always found their judgements to be reassuring and utterly sensitive.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home…read more
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Review from J W (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father appears well and well cared for. I would like to have more information regarding his care plan and needs and occasional meetings with him and his carers would be helpful so I feel involved. Under current restrictions, the home and its staff are doing a heroic task and I feel confident in their
ability and judgement to care for Dad in the best possible way. We could not have chosen better.
Reply from Rozina Ali, General Manager at Ridley Manor
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home…read more
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Review from Emily R (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my dad who has relatively advanced Parkinson's disease. I was very impressed by the friendliness, flexibility and compassion of the team during my visit. Having not seen my dad since he entered the home I feel happy he is being well cared for. Thank you.
Reply from Rozina Ali, General Manager at Ridley Manor
We believe our carers at Gracewell of High Wycombe go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you…read more
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Review from Fiona E (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received living at Gracewell over the past 3 years has been wonderful. Seeing her so relaxed and happy living here means the world to the family. She tells us how happy she is and how much she loves living here. Even during this weird period of COVID, we as a family are secure
in the knowledge she is safe and well cared for.
Reply from Rozina Ali, General Manager at Ridley Manor
At Gracewell of High Wycombe, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable…read more
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Review from H A (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Gracewell for 18 months. She has always been treated with care and compassion. Communication and activities have improved since she has been here and I am very happy with the care she has received.
Reply from Rozina Ali, General Manager at Ridley Manor
We are thrilled to hear that our activities are a stand out factor for your mother. Our activities team work hard to formulate an enjoyable activities programme to suit all of our resident’s hobbies…read more
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Review from L L (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my mum at Gracewell today and it is reassuring and great to know that she is so well looked after at this facility. The staff are always welcoming and caring towards my mother. It brings our family such reassurance to know she is in this professionally run care home. The facilities are new and
clean and promote a particularly lovely place to go and visit her.
Reply from Rozina Ali, General Manager at Ridley Manor
Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the…read more
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Ridley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Ridley Manor is calculated as follows: ( (354 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 374 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ridley Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Estelle

Estelle Adriaans

Job Title: General Manager

My early career started out in education, but my path stumbled into care and I found my true vocation, working my way up to become a care home manager at another home before joining Ridley Manor.


I have completed a post-graduate diploma in dementia, and currently I am completing my Master’s degree in dementia care too.


To be successful and good as a General Manager, I believe that you should be empathetic, caring, and supportive and have the passion to be able to look after all the changing needs of the residents entrusted into your care. By the same token, you need to be able to support, encourage and motivate your team to be able to achieve their career goals and be the best version of themselves.


My biggest career highlight has been meeting the great Nelson Mandela and being able to spend a few moments in his company.

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