Liberham Lodge

Rectory Lane, Little Bookham, Leatherhead KT23 4DY
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9.9 95 Reviews
  • Liberham Lodge, Leatherhead
Liberham Lodge in Leatherhead is a luxury care home offering personalised, high-quality dementia, nursing and residential care on a respite or permanent basis.

The Surrey care home is surrounded by green fields and has beautiful, landscaped gardens - keen gardeners can join the home's gardening club. Inside there is a range of shared spaces including a café, cinema room and hair and beauty salon.

Residents can enjoy the spacious en-suite bedrooms, or an independent living property - the perfect solution for individuals or couples wanting to retain their independence.

The lifestyle team provides a host of varied activities and minibus outings to local areas of interest, so there is never a dull day at Liberham Lodge.

Liberham Lodge is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1935
  • Self-Funded Residential Dementia Care: from £2025
  • Self-Funded Nursing Care: from £2187
  • Self-Funded Nursing Dementia Care: from £2277
  • RESPITE Self-Funded Residential Care: from £2322
  • RESPITE Self-Funded Residential Dementia Care: from £2430
  • RESPITE Self-Funded Nursing Care: from £2624
  • RESPITE Self-Funded Nursing Dementia Care: from £2732

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Liberham Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jagpal Singh (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (73)

Liberham Lodge Reviews (95)

9.9

Liberham Lodge has a Review Score of 9.9 (9.898) out of 10, based on 20 reviews in the last 2 years.
Over all time Liberham Lodge has 95 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Liberham Lodge
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Review from Barbara R (Daughter of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is now a permanent resident following respite and a short spell in hospital and is now very happy to call Liberham Lodge home. The nurses and carers do such a fine job of looking after her with kindness, patience and care and, as family members, we also feel totally supported (no request is too
much) by the management team. The beautiful gardens, décor and facilities make it a very comfortable place enhanced by the activities, catering and admin teams who create a warm, happy and fun environment for the residents.
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Review from P C (Wife of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are lucky to have such a wonderful care home nearby. The staff are professional, welcoming and friendly. My husband has been on the memory care floor for 2 years and now thinks of it as home. The care is very good, but the atmosphere on the floor fluctuates depending on the care staff. One senior
care assistant is excellent, the residents are calm, happy relaxed and behaving well, They are treated normally with insight and humour. The idiosyncrasies and personality of each individual is recognised. On other occasions, the residents become noise, unsettled and disruptive. There is not so much personal and natural engagement with them. Needs are addressed and catered for, but administrative jobs take preference over face-to-face interaction.
The barber's shop is a great success. My husband is happy to be shaved by the excellent senior care assistant who instigated this. She is now shaving men from the other floors too.
Reply from Samantha Debenham, PA to Marketing Director at Liberham Lodge

It's great to hear that you have had a positive experience at Liberham Lodge and your husband has settled in well. It's also wonderful to hear that there is a senior care assistant who provides excellent care and engages with the residents in a way that recognises their individuality and personality. However, it's also concerning to hear that you feel the atmosphere on the floor fluctuates depending on the team members, and that some colleagues may not provide the same level of engagement with residents. It's important that everyone provides excellent care to ensure that the residents' needs are fully met, and we’ll definitely look into your concerns, providing further training or actions as needed with the team to make sure the high quality of care is always consistent.

It's encouraging to hear that the barber's shop is a success and that the senior care assistant is providing excellent care in this area as well. This highlights the importance of finding ways to engage with residents in meaningful ways that go beyond just meeting their basic needs. If you have any other comments, suggestions or concerns, then please do let us know, and thank you again for taking the time to submit your feedback.

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Review from A B (Wife of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The majority of carers on the memory floor are amazing. Although I am not allowed to mention names I have to say that the female senior carer needs a special mention. She is so right for the position.
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Review from M L (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Liberham Lodge provides excellent care for my Mum and Dad. All the staff are warm, attentive and focused on the specific needs of my parents. They have been very supportive to myself and my brother as Mum and Dad have settled in. I feel confident they are in safe hands.
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Review from G L (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to the home late year. The home offers a wide of activities which is ideal for her. As my mother is still relatively active she is still able to take advantage of organised outings which she enjoys. Her room is clean and comfortable and she is well cared for. The staff seem to be fully
aware of her needs and are attentive. My mother still wants to have her independence and Liberham Lodge is contributing to achieve this aim.
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Review from Elizabeth H (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our parents are receiving the best care at Liberham. The team are so supportive both to them and us as a family. Any personal requests are always fulfilled. For example, mum loves a bath! The Home Admission Advisor was wonderful in setting up the support for mum initially and dad. Liberham Lodge is
in a great setting -with amazing care and appropriate activities if the residents wish to join in. But is also very restful if they want a quiet day.
Thank you
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Review from C A (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I speak to my mother-in-law every day. Every time she talks about Liberham Lodge, she tells me how kind the staff are towards her, how well cared for she is, how comfortable her room is and that the food is very well prepared. There is also a busy diary of activities run by enthusiastic leaders.
Ahead
of her move to Liberham Lodge last November, staff spent much time with us, discussing my mother-in-law's needs. I found them to be very kind and accommodating.
I am very grateful that there is such a well-run care home within my mother-in-law's community so that she is still able to maintain contact with her local friends and church.
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Review from David H (Son of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that both my parents are receiving at Liberham Lodge is exceptional. From the moment of our initial enquiry to their admissions, all of the staff have gone out of their way to make the process smooth, caring and friendly. They have very different needs, but the smiling faces and reassuring
comments and actions of the staff have helped all of us at a potentially difficult time. In particular, I know that all concerned went through a great deal of trouble in the preparation and subsequent admission with particular nursing care required. Thank you.
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Review from Peter V (Son of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looking for a care home for a loved one is one of the hardest things to do in life; you want a home-from-home for them, and you want to know their every need is being looked after. If you were able to give them the 24-hour care yourself, it means you didn't sleep well and would have to be available
24/7 for them, but you know this is not possible for one person. It takes a care team, and it also takes a care team with hearts.
We were lucky enough to get my mum into Liberham Lodge when she needed it the most, first as respite care and now as a permanent resident due to her medical needs and long-term care plan.
It is always difficult to make this decision, but when you get the support from the team at Liberham that we have been shown, it makes it so much easier and a more pleasant experience.
Having seen several care homes across the country, we can clearly state this is one of the very best. Knowing your loved one has their every need looked after helps to bring comfort to you all.
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Review from A B (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
At the time of this review, we are very happy with the level of care our mother is receiving at Liberham Lodge. Her quality of life is very good, and she is generally happy. I am very impressed with the quantity and variety of activities offered by the activities team, and only wish Mum would choose
to join in more of them. However, she is happy to knit and paint. It is great to see photos of the residents engaging in activities posted daily on Facebook and a good way of seeing which activities Mum is joining in with!
Any concerns or queries are mostly dealt with quickly, respectfully and efficiently.
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Review from Janet W (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father joined Liberham Lodge in 2017 and has been an Assisted Living resident since then. He has one of the generous self-contained serviced flats in the Care Home rather than a single room and takes his meals with the other residents in the dining room. Liberham Lodge provides the home environment,
company, care and activities my father needs. The care the staff take of my father is a great relief to his family and they are always very kind to him and to us. We appreciate the extra effort to look after him when a bit of medical care is needed from time to time.


Engagement in the many activities organised is encouraged to suit the individual. My father helps run the little shop that provides those little extras that residents might need and gives them the independence to choose purchases themselves. He also gets involved in organising weekly quizzes for residents and liaises with the Home Manager representing any issues raised by residents in the capacity of Resident Ambassador.

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Review from Jo S (Daughter of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old mother was very reluctant to move to a care home, but we were faced with no choice after an extended hospital stay, and she was not mobile enough to live independently at home anymore. One lady was brilliant, helping to negotiate hospital discharge dates and the exact nature of care my
mum needed. The process was so easy. My mum has been at Liberham Lodge for two months now. She has settled in beautifully. She still has duvet days but has responded really well to encouragement from the staff to get up, dressed and socialise. She has put on weight, her skin is clear, and she says she likes it there, which I never expected to hear!
The place is clean and bright, and the staff I have met are all lovely, especially the two assigned to help my mother, who she is very fond of. There are loads of activities on offer, and relatives are kept informed of developments. You can visit at any time. I would say Liberham Lodge feels and looks more like a hotel than a residential home.
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Review from Kate L (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Liberham Lodge for five months while she was waiting for a care home place nearer to me so I can visit her more easily. First of all, she needed a place urgently as she was about to be discharged from hospital and I was unable to look after her because of other family problems, so it
was a huge relief when the team at Liberham Lodge worked so hard to accommodate her so quickly, in less than 48 hours even with all the administrative work that had to be done. (Other care homes had failed to do this.)


Liberham Lodge has beautiful surroundings, and a lovely garden full of lavender and smooth paths. The staff are all very friendly, approachable, helpful and have kind caring manners. There is a feeling of liveliness, always something going on, and plenty of activities and stimulation! The bedrooms are peaceful with lovely views. And there is a definite touch of luxury too, with balconies, a hair and pampering salon, a cinema, and many places for visitors to spend time in summer and winter.

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Review from Jenny C (Daughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Liberham Lodge is an exceptionally clean, well maintained, comfortable and welcoming home. My father was admitted in March following diagnosis of a very rare and rapidly degenerative brain disorder. From the first contact, staff went out of their way to ensure a smooth admission, making sure Dad was
comfortable and that we as a whole family felt welcome and supported at what was a very difficult time.
Dad was a resident on the nursing floor for three months, receiving absolutely first class palliative and end of life care from the whole team, from management and nursing staff, carers, cleaning staff, caterers and reception. Dad's rare condition was challenging to manage towards the end, but the nursing and care staff were so attentive and respectful ensuring he remained comfortable. They made what was an unbearable time for us all much easier and Mum, my brother and I went home every day knowing that Dad was in safe and caring hands, and for that we will be forever grateful.
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Review from J B (Daughter of Resident) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Liberham for less than a year. The home is beautifully decorated, modern and clean. She has made friends with both carers and residents. The carers we have got to know have been very kind. Her health has improved considerably while there and under the care of local doctors and carers.
Mum has been able to join in with activities and sit in the garden in the summer.
We enjoy the fact that the family are allowed to visit any time and even book to eat a meal there.
The staff are excellent but there has at times been a shortage due to sickness etc.
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Review from Jeremy S (Son of Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The thing that impresses me most is the relationship my father has struck up with his carers. He is genuinely fond of them and they of him. This means such a lot to him as his mobility is so restricted. As his world has shrunk his life has expanded through the friendships he has made with his carers.
He has even started to teach one of them chess!
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Review from Christine M (Daughter of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Gracewell (now Liberham Lodge) since it opened and has had its ups and downs, but the transfer to Care Uk and the new manager Jag at Christmas has proved to be a great positive change. Mum is on the memory floor, where activities are tailored for their needs, but they also join in
many activities with the rest of the residents. There is always something fun going on! The staff are all polite, kind, and doing a grand job. I can feel confident that Mum is being cared for in a safe and compassionate environment. There are improvements happening all the time, and when I have had issues they are dealt with promptly.
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Review from John L (Son of Resident) published on 26 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A strong 4.5 ! This home is certainly excellent and really improving under new management, but nothing is that perfect and always potential to improve.
Running and working in a care home over the last few years with the challenges of covid and staffing shortages in the care sector must be very difficult.
My
mother is a current resident of Liberham lodge. At first, she went in for respite, but then she decided she would feel safer and more secure staying due to her specific needs.
I can't begin to express both of our gratitude to everyone at Liberham lodge for how they cared for mum when she arrived in very poor health, nursed her back to strength and now care for her needs every day.
She has really settled in and made friends and it's clear the team really care about her and her specific needs. Thankfully whilst very fragile she is still mentally very alert and the wonderful array of activities keeps her active and engaged.
We now have quality time together, what more can you ask.
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Review from D W (Daughter of Resident) published on 26 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and I have found all the staff very caring, helpful, polite and friendly. She enjoys joining in with the various activities and has tried many new things. My mother really enjoys the food; there is a lot of choice and is very tasty.
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Review from Beth C (Daughter of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Gracewell of Bookham for two years but sadly passed away last week. She had been living with advanced dementia and her final battle was protracted and challenging. But every single member of staff did everything within their power to make her passing as comfortable and
peaceful as possible. They acted with great sensitivity and respect, making sure that Mum's end of life journey was one of dignity. Each carer, cook, cleaner, receptionist, nurse and manager worked with love and compassion for Mum, myself and my sisters at this very difficult time. Exceptional care. Thank you.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Liberham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Liberham Lodge is calculated as follows: ( (212 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 235 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Liberham Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Jagpal

Jagpal Singh

Job Title: General Manager Joined: 2016

I’m an experienced home manager and I joined Care UK from another big care provider in 2016. I wanted to be part of a more proactive company that would help me to achieve my goals. Care UK has a very good reputation and is well known for caring as much for its colleagues as its residents. 


I believe that, as a home manager, you’re as good as your team. That’s why I always make sure I’m giving colleagues the support they need to do their jobs well. I love walking around the home checking in with them and the residents. It’s wonderful when residents take the time to sit and chat to me and share what they’ve been doing that day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Liberham Lodge to verify any information. View our terms and conditions. Liberham Lodge has an Enhanced Service - more info.