Liberham Lodge

The care that both my parents are receiving at Liberham Lodge is exceptional. From the moment of our initial enquiry to their admissions, all of the staff have gone out of their way to make the process smooth, caring and friendly. They have very different needs, but the smiling faces and reassuring comments and actions of the staff have helped all of us at a potentially difficult time. In particular, I know that all concerned went through a great deal of trouble in the preparation and subsequent admission with particular nursing care required. Thank you.

Having seen several care homes across the country, we can clearly state this is one of the very best. Knowing your loved one has their every need looked after helps to bring comfort to you all.

Any concerns or queries are mostly dealt with quickly, respectfully and efficiently.

My father joined Liberham Lodge in 2017 and has been an Assisted Living resident since then. He has one of the generous self-contained serviced flats in the Care Home rather than a single room and takes his meals with the other residents in the dining room. Liberham Lodge provides the home environment, company, care and activities my father needs. The care the staff take of my father is a great relief to his family and they are always very kind to him and to us. We appreciate the extra effort to look after him when a bit of medical care is needed from time to time.

Engagement in the many activities organised is encouraged to suit the individual. My father helps run the little shop that provides those little extras that residents might need and gives them the independence to choose purchases themselves. He also gets involved in organising weekly quizzes for residents and liaises with the Home Manager representing any issues raised by residents in the capacity of Resident Ambassador.

The place is clean and bright, and the staff I have met are all lovely, especially the two assigned to help my mother, who she is very fond of. There are loads of activities on offer, and relatives are kept informed of developments. You can visit at any time. I would say Liberham Lodge feels and looks more like a hotel than a residential home.

My mother was at Liberham Lodge for five months while she was waiting for a care home place nearer to me so I can visit her more easily. First of all, she needed a place urgently as she was about to be discharged from hospital and I was unable to look after her because of other family problems, so it was a huge relief when the team at Liberham Lodge worked so hard to accommodate her so quickly, in less than 48 hours even with all the administrative work that had to be done. (Other care homes had failed to do this.)

Liberham Lodge has beautiful surroundings, and a lovely garden full of lavender and smooth paths. The staff are all very friendly, approachable, helpful and have kind caring manners. There is a feeling of liveliness, always something going on, and plenty of activities and stimulation! The bedrooms are peaceful with lovely views. And there is a definite touch of luxury too, with balconies, a hair and pampering salon, a cinema, and many places for visitors to spend time in summer and winter.

Dad was a resident on the nursing floor for three months, receiving absolutely first class palliative and end of life care from the whole team, from management and nursing staff, carers, cleaning staff, caterers and reception. Dad's rare condition was challenging to manage towards the end, but the nursing and care staff were so attentive and respectful ensuring he remained comfortable. They made what was an unbearable time for us all much easier and Mum, my brother and I went home every day knowing that Dad was in safe and caring hands, and for that we will be forever grateful.

The staff are excellent but there has at times been a shortage due to sickness etc.

The thing that impresses me most is the relationship my father has struck up with his carers. He is genuinely fond of them and they of him. This means such a lot to him as his mobility is so restricted. As his world has shrunk his life has expanded through the friendships he has made with his carers. He has even started to teach one of them chess!

My Mum has been at Gracewell (now Liberham Lodge) since it opened and has had its ups and downs, but the transfer to Care Uk and the new manager Jag at Christmas has proved to be a great positive change. Mum is on the memory floor, where activities are tailored for their needs, but they also join in many activities with the rest of the residents. There is always something fun going on! The staff are all polite, kind, and doing a grand job. I can feel confident that Mum is being cared for in a safe and compassionate environment. There are improvements happening all the time, and when I have had issues they are dealt with promptly.

We now have quality time together, what more can you ask.

My mother and I have found all the staff very caring, helpful, polite and friendly. She enjoys joining in with the various activities and has tried many new things. My mother really enjoys the food; there is a lot of choice and is very tasty.

My mum has been a resident at Gracewell of Bookham for two years but sadly passed away last week. She had been living with advanced dementia and her final battle was protracted and challenging. But every single member of staff did everything within their power to make her passing as comfortable and peaceful as possible. They acted with great sensitivity and respect, making sure that Mum's end of life journey was one of dignity. Each carer, cook, cleaner, receptionist, nurse and manager worked with love and compassion for Mum, myself and my sisters at this very difficult time. Exceptional care. Thank you.

Gracewell of Bookham is a modern purpose-built residence. It is always clean and tidy with a peaceful garden and a lovely dining room and lounges for residents and visitors. For more able-bodied residents they provide varied activities and facilities including outings. However if you need a higher level of care or nursing care, their constant low staffing levels and poor management means you are unlikely to receive the care that is detailed in your care plan. This has caused immense stress for my family during my mother's stay. Fortunately, my mother was not aware of the shortfall in care.

Wonderful staff who were able to provide everything to support my father in the last 2 years of his life. Very well run and efficient as a purpose-built care home, with genuinely authentic staff who take care of the individual resident's needs. The food is delicious too!

Gracewell experience is good. Fulfilled my expectations as a quality care home. Staff are attentive in all areas. Atmosphere good amongst residents. Housekeeping excellent.

I have been living as a resident in Gracewell of Bookham care home for just over 2 years. I have nothing but praise for the housekeeping team. They are hardworking and efficient with a very good system. Always considerate, kind and helpful.

I find the care home and the staff very good.

The standard of laundry provided by housekeeping is always excellent they must have a fantastic set of staff to be able to provide our clothes back in such a way. This 'home' is not too big but the amount of washing to be done per day must be vast.

I have only been in Gracewell for about a month, and I must say that I am most impressed with it as a home. The most impressive this about the home is how kind and friendly all of the staff are.