Liberham Lodge

Rectory Lane, Little Bookham, Leatherhead KT23 4DY
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9.9 95 Reviews
  • Liberham Lodge, Leatherhead
Liberham Lodge in Leatherhead is a luxury care home offering personalised, high-quality dementia, nursing and residential care on a respite or permanent basis.

The Surrey care home is surrounded by green fields and has beautiful, landscaped gardens - keen gardeners can join the home's gardening club. Inside there is a range of shared spaces including a café, cinema room and hair and beauty salon.

Residents can enjoy the spacious en-suite bedrooms, or an independent living property - the perfect solution for individuals or couples wanting to retain their independence.

The lifestyle team provides a host of varied activities and minibus outings to local areas of interest, so there is never a dull day at Liberham Lodge.

Liberham Lodge is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1935
  • Self-Funded Residential Dementia Care: from £2025
  • Self-Funded Nursing Care: from £2187
  • Self-Funded Nursing Dementia Care: from £2277
  • RESPITE Self-Funded Residential Care: from £2322
  • RESPITE Self-Funded Residential Dementia Care: from £2430
  • RESPITE Self-Funded Nursing Care: from £2624
  • RESPITE Self-Funded Nursing Dementia Care: from £2732

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Liberham Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jagpal Singh (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (73)

Liberham Lodge Reviews (95)

9.9

Liberham Lodge has a Review Score of 9.9 (9.898) out of 10, based on 20 reviews in the last 2 years.
Over all time Liberham Lodge has 95 reviews.

Overall Experience
  • 81
  • 11
  • 1
  • 2
  • 0
Date Published
  • 95
  • 8
  • 12
  • 20
  • 75
Reviewer Connection to Liberham Lodge
  • 42
  • 19
  • 9
  • 7
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 41-60
Review from Tracey S (Daughter of Resident) published on 25 February 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Gracewell of Bookham is a modern purpose-built residence. It is always clean and tidy with a peaceful garden and a lovely dining room and lounges for residents and visitors. For more able-bodied residents they provide varied activities and facilities including outings. However if you need a higher
level of care or nursing care, their constant low staffing levels and poor management means you are unlikely to receive the care that is detailed in your care plan. This has caused immense stress for my family during my mother's stay. Fortunately, my mother was not aware of the shortfall in care.
Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham. We appreciate your concerns which were raised with us directly and are currently being explored. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Please do contact us if there is any support we can offer or if you would like to discuss anything else further.

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Review from Liz W (Daughter of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff who were able to provide everything to support my father in the last 2 years of his life. Very well run and efficient as a purpose-built care home, with genuinely authentic staff who take care of the individual resident's needs. The food is delicious too!
Reply from Harry Garston, General Manager at Liberham Lodge

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Bookham, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from P G (Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gracewell experience is good. Fulfilled my expectations as a quality care home. Staff are attentive in all areas. Atmosphere good amongst residents. Housekeeping excellent.
Reply from Harry Garston, General Manager at Liberham Lodge

Gracewell of Bookham appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you have settled in well.

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Review from Joan J (Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been living as a resident in Gracewell of Bookham care home for just over 2 years. I have nothing but praise for the housekeeping team. They are hardworking and efficient with a very good system. Always considerate, kind and helpful.
Reply from Harry Garston, General Manager at Liberham Lodge

Here at Gracewell of Bookham we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team.

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Review from Norma G (Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home and the staff very good.
Reply from Harry Garston, General Manager at Liberham Lodge

Here at Gracewell of Bookham we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Anne Q (Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of laundry provided by housekeeping is always excellent they must have a fantastic set of staff to be able to provide our clothes back in such a way. This 'home' is not too big but the amount of washing to be done per day must be vast.
Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bookham and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from John U (Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been in Gracewell for about a month, and I must say that I am most impressed with it as a home. The most impressive this about the home is how kind and friendly all of the staff are.
Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bookham and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Sheila W (Daughter of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from our first contact with Gracewell, we have felt Mum is in a warm and caring community. Mum has settled so well into Gracewell. She says the food is fantastic, her room is very comfy and most of all the staff are all so kind and caring. All staff have been professional and positive in any dealings
I have had with them, nothing is too much trouble. It has been such a relief knowing Mum is happy and well looked after. This is what we'd wanted and our experiences in these early weeks show that this is what Gracewell provides. Thank you so much. We hope Mum will continue to thrive and participate in the Gracewell community.
Reply from Harry Garston, General Manager at Liberham Lodge

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of Bookham.

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Review from Christine P (Regular Volunteer) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a volunteer in Gracewell for the past two years. It is a generally a happy home and residents appear to be well cared for and content. There are many opportunities provided for activities throughout the week. Staff are mainly helpful and attentive to the needs of residents.
Reply from Harry Garston, General Manager at Liberham Lodge

Our activities team here at Gracewell of Bookham have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team.

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Review from Fiona S (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had only been at Gracewell for a month when it closed to visitors in March. But the regular email updates have been very reassuring and I have always felt that Dad was in very safe hands during the COVID crisis. It was his birthday in May and the chef made him his favourite meal which was much appreciated,
Dad always comments on how much he enjoys the delicious puddings! The staff are all so friendly and welcoming and even during this very challenging time, nothing has been too much trouble. I am so grateful for the little extras that have been organised recently, the iPad for Facetime calls, the tent in the garden where Dad has enjoyed tea and the brilliant drive-by visit. I want to single out the Admissions Advisor who has been fantastic and always ready to help me with any request. I have nothing but praise and gratitude for all the staff at Gracewell, most especially those who care for my Dad. Thank you.
Reply from Harry Garston, General Manager at Liberham Lodge

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Bookham we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from Sarah S (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Gracewell for two weeks respite care after recovering from illness. From my first phone call of enquiry to her eventual admission I was really impressed with the level of personal service and support. They could not have been more accommodating and helpful. My mum has spoken of her care
in the highest possible terms. Nothing is too much trouble, all of the carers are lovely and they all seem really happy, even in lockdown! The food is also really excellent according to Mum, lots of choice and plenty of snacks and drinks throughout the day. Because of lockdown and quarantine regulations, my mum wasn’t able to access any of the activities but she really enjoyed the beautiful gardens. She is a very independent lady who is not ready for a permanent move to a home but she has said that Gracewell would definitely be her choice if she does need that sort of care. Thank you so much to everyone who has looked after her so well.
Reply from Harry Garston, General Manager at Liberham Lodge

We are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Bookham. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Judi W (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell has provided my mother with a wonderful loving environment. She is a fairly new resident and yes, though we could see and feel how lovely it was when we chose it, we didn't realise just how incredible the staff actually were. The care in such difficult times has been exemplary. Everything
has been handled by the staff in a caring, professional manner. Even under such stress, the staff have continued to be kind, caring, sympathetic and patient. Nothing is ever too much trouble and we can not praise it enough. The home and facilities are super but it is the staff that make it superb. Well done and thank you for your continued care.
Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bookham and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from D B (Daughter of Resident) published on 20 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was thrilled to see videos of the residents lining the window watching and listening to a singer perform to them while they were all in lockdown! The purchase of tablets for video calls has made such a huge difference for me as I live so far away from mum, and for my sister who visits her so regularly
and is not able to currently.
Reply from Harry Garston, General Manager at Liberham Lodge

Here at Gracewell of Bookham we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Review from Mark W (Son of Resident) published on 20 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although my Mum has lived at Gracewell for over 2 years now I felt it appropriate to submit a review to reflect on the fantastic work of all the staff at the home, especially during the Corona outbreak.
Firstly, I have to say there has been a marked improvement across the board since the arrival of
the Manager and I have been particularly impressed with the way he has handled communications with relatives whilst the home has been closed to visitors.
What is, of course, a very worrying time for everyone has been made less concerning for me as I know Mum is being looked after by the most caring and attentive staff you could hope for. The extra worry for their own well being and that of their own families hasn't detracted from providing exceptional care to the residents.
I can only imagine the extra strain the staff have been under recently and would like to express my sincere thanks for all that is being done for both my mum and us as a family.
Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bookham and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Julia P (Daughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers and all the background staff are superb. They are all very helpful, caring and kind not only to the residents but to us relatives as well. Nothing is too much trouble. Also, the food is yummy.
Reply from Harry Garston, General Manager at Liberham Lodge

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Bookham, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from Graham (Son of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents are at Gracewell and their care has been nothing short of excellent. The recent outbreak of the Coronavirus at the home must have been both terrifying and extremely difficult for the staff to deal with. I have nothing but praise and great admiration for the way that the manager and
all his staff managed the situation, keeping our loved ones as safe as possible. My grateful thanks to them all.
Reply from Harry Garston, General Manager at Liberham Lodge

At Gracewell of Bookham, our ultimate goal is to provide the best possible level of care we can.
From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home.
Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from Nikki M (Daughter of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cheerful and friendly helpful staff especially in these unusual times. They have kept in contact with our dear Mum and have kept her entertained. She has remained stable and appears to love all staff.
Many thanks for all your hard work.
Reply from Harry Garston, General Manager at Liberham Lodge

Our team here at Gracewell of Bookham are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities are keeping your mother entertained.

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Review from Chris B (Son of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is wonderful, and the staff are caring and amazing. They have all excelled during the recent COVID-19 problems with communication to families being quite incredible whilst putting concerns for the residents first at all time.
Reply from Harry Garston, General Manager at Liberham Lodge

Gracewell of Bookham appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process and living as smooth as possible, to get to know the resident on a personal level. Hearing this positive feedback is greatly appreciated by everyone in the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from Fiona B (Daughter of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for all the staff at Gracewell. Mum moved in with dad 2 years ago as dad was, unfortunately, struggling with dementia. From the moment they came to a Gracewell they have had nothing but care, respect and support from all the staff there. Unfortunately, dad passed away a year
ago but mum is still there. She feels safe and happy and has made many friends. The activities are brilliant - during this difficult time, the Staff have made sure the residents are entertained with outside singing in the sun to name just one activity. The Manager and Home admission advisor are brilliant. Overall friendly, caring, and loving to every resident and their families. Thank you.
Reply from Harry Garston, General Manager at Liberham Lodge

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Bookham – particularly at such a difficult time. The team here are so grateful that your Mother is having such a positive experience of the home, and these kind words will be shared with the team.

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Review from Val C (Daughter of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After several hospital admissions and falls, it was clear Mum wasn’t safe in her own house, even with four care visits a day. Whilst Mum was in hospital we viewed Gracewell and were very impressed. Mum’s needs were assessed the following day by a staff member who visited her and Mum was discharged for
respite care the next day. After just two weeks, Mum chose to stay permanently. Her room is beautiful, she was greeted by everyone - from those responsible for housekeeping and care to the wonderful activities organiser. Everyone was kind and welcoming, especially one in particular who has been so helpful and cheerful. A recent visitor commented on how genuinely caring all the staff are. They really know each resident. I feel I have got my mum back. She is no longer an anxious old lady, but back to joking and enjoying life. She has been on outings, had her hair done, enjoyed a walk in the grounds, cheese and wine socials, knitting and quizzes, and friends and family are always welcome in the Bistro.
Reply from Harry Garston, General Manager at Liberham Lodge

At Gracewell of Bookham our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mum.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Liberham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Liberham Lodge is calculated as follows: ( (212 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 235 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Liberham Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Jagpal

Jagpal Singh

Job Title: General Manager Joined: 2016

I’m an experienced home manager and I joined Care UK from another big care provider in 2016. I wanted to be part of a more proactive company that would help me to achieve my goals. Care UK has a very good reputation and is well known for caring as much for its colleagues as its residents. 


I believe that, as a home manager, you’re as good as your team. That’s why I always make sure I’m giving colleagues the support they need to do their jobs well. I love walking around the home checking in with them and the residents. It’s wonderful when residents take the time to sit and chat to me and share what they’ve been doing that day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Liberham Lodge to verify any information. View our terms and conditions. Liberham Lodge has an Enhanced Service - more info.