Gracewell of Bookham

Rectory Lane, Little Bookham, Leatherhead KT23 4DY

Gracewell of Bookham, Leatherhead, Surrey
Gracewell of Bookham, Leatherhead, Surrey
Gracewell of Bookham, Leatherhead, Surrey

Gracewell of Bookham is a modern care home in Little Bookham, Surrey.

The luxury care home specialises in high-quality, tailored dementia care, nursing care and residential care for older people.

Gracewell of Bookham offers spacious en-suite rooms for all residents that include all the Gracewell touches that set them apart from other care and nursing homes in the Leatherhead area.

As well as offering quality residential care, nursing care and dementia care to people in Little Bookham, Great Bookham and Leatherhead, the home is also easily accessible from neighbouring areas such as Byfleet, Cobham, Dorking, Epsom, Oxshott, Reigate and Surrey.

Group: Gracewell Healthcare Ltd

Person in charge: Stella Putt (Registered Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Gracewell of Bookham: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Gracewell of Bookham has a Review Score of 9.3 (9.290)

The Review Score of 9.3 (maximum of 10) for Gracewell of Bookham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Gracewell of Bookham in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.933 for Gracewell of Bookham is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.357 Points relating to the number of positive Reviews for Gracewell of Bookham is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 5 Reviews ÷ 14 Target = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Bookham?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Bookham

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2

Fantastic new building. Light and attractive surroundings for residents with cheerful and caring staff.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.

Fantastic facilities, caring staff, brilliant experience.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.

I am extremely happy with Gracewell of Bookham. It is a very contemporary style home. The staff are so friendly welcoming and such good fun. The food is delicious with a fantastic choice. The nurses are so caring and helpful with all your needs. Mum and dad are very happy at Gracewell of Bookham and have settled in well all thanks to the manager and wonderful staff.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 25 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.

My wife entered Gracewell of Bookham six weeks ago and I have been very happy with their care during this time.

How likely would you be to recommend Gracewell of Bookham? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sunrise Team, Digital Marketing Executive at Gracewell of Bookham responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team

Within a week of my mum moving in there was a great improvement her mood. The kindness, warmth and professionalism of all the staff from the home manager to the support staff was obvious. From the start Mum just looked more relaxed and happy than she had for a while. The whole atmosphere of the home was one of the positivity and 'can do' attitude.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Bookham responded to this review on 21 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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