Gracewell of Bookham

Rectory Lane, Little Bookham, Leatherhead KT23 4DY

Gracewell of Bookham, Leatherhead, Surrey
Gracewell of Bookham, Leatherhead, Surrey
Gracewell of Bookham, Leatherhead, Surrey

Gracewell of Bookham is a modern care home in Little Bookham, Surrey.

The luxury care home specialises in high-quality, tailored dementia care, nursing care and residential care for older people.

Gracewell of Bookham offers spacious en-suite rooms for all residents that include all the Gracewell touches that set them apart from other care and nursing homes in the Leatherhead area.

As well as offering quality residential care, nursing care and dementia care to people in Little Bookham, Great Bookham and Leatherhead, the home is also easily accessible from neighbouring areas such as Byfleet, Cobham, Dorking, Epsom, Oxshott, Reigate and Surrey.

Group: Gracewell Healthcare Ltd

Person in charge: Stella Putt (Registered Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Gracewell of Bookham: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Gracewell of Bookham has a Review Score of 9.8 (9.799)

The Review Score of 9.8 (maximum of 10) for Gracewell of Bookham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Gracewell of Bookham in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for Gracewell of Bookham is calculated as follows: ( (136 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 154 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.929 Points relating to the number of positive Reviews for Gracewell of Bookham is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 13 Reviews ÷ 14 Target = 0.929

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Bookham?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Bookham

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The staff were all, without exception, friendly and very helpful. We had difficulty getting my mother admitted to Gracewell of Bookham and the staff went to great lengths to assist and help in what was a very frustrating process for me. The level of care and support for my mother was excellent all the time and the whole ambience of the home was excellent.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 31 Jan 2018:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.

I can't recommend Gracewell of Bookham more highly. Sadly my mother only spent 3 weeks as a resident, but she was looked after with great respect, tempered with a little humour, during her stay.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.

We love the concept of Gracewell. It is bright and modern with large well equipped en-suite bedrooms.
Our 96-year-old friend joined for 4 weeks respite care and has now joined up for permanent residency. All the office, medical, carers and house staff are very approachable and all have smiley faces and are clearly there as they enjoy the work.
There are a host of daily clubs and activities to participate in if you wish and lovely quiet areas if you want to get away from it.
There are speciality functions and rooms for hairdressing, beauty, cinema and activities. We are looking forward to joining our friend in the lovely dining room sometime. We are made most welcome when we visit including our little highland terrier who cheers up our friend.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents are under the care of Gracewell of Bookham requiring varying levels of support.
All the staff are totally focussed on their needs and wellbeing. The accommodation and surroundings are second to none. There is a full and enjoyable activities programme.
Both mum and dad settled in quickly at different times and in different parts of the care home and they were immediately very content and well looked after.
There is a welcoming and warm atmosphere every time we visit, which is several times a week.
Given my parents challenging circumstances, they are as happy as they could possibly be as I am with the care they receive.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team

My husband has been at Gracewell for a month and seems to be settling in well. He is comfortable and well cared for.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team

Dad moved into Gracewell of Bookham in early October after a year of poor health, which was sudden and traumatic. The realisation that he could no longer cope on his own was difficult for all of us, especially hard for Dad to accept. From the first day he was put at ease, made to feel extremely welcome and he has settled in completely now. The care is exemplary and Dad has recovered his physical strength from good, nutritious food and the right care to ensure he is drinking properly and taking the right medication. But the amazing part is that all the staff, including reception, management, carers, housekeeping and maintenance, are just so friendly and caring, all respecting Dad's dignity and desire to be as active as possible. This has made him feel part of a true home. He feels he has friends caring for him, not just as their job, but to have fun with - the carers even play scrabble with him in the evenings if they have time and that is an added bonus that means a lot.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team

We needed to find a care home for Mum very quickly due to her deteriorating mental health. After a few visits, we knew Gracewell was the right place. We never felt pressured into making a decision and were invited to visit and ask as many questions as necessary.

Like most relatives, in this situation, we were very concerned about this major step but we had no need to worry. The staff were fantastic at easing Mum's transition and within days she was talking as though she had always lived there.

All of the staff are very caring and extremely friendly and we are always made welcome and updated about Mum's wellbeing and what she has been doing every time we visit.

Mum is very happy and settled and we honestly couldn't have hoped for a better outcome.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team

An excellent care home with excellent staff at all levels. Welcoming, reception staff all helpful, kind and considerate. Dementia floor quite exceptional with extremely caring and dedicated staff who are patient, kind and understanding of all residents' needs with dignity.

Rooms are maintained to a high standard. Food requirements are always considered.

A complete feeling of safety for residents. Activities are well run and all residents considered. Management are excellent, which is creating a wonderful work ethos for employees.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team

Fantastic new building. Light and attractive surroundings for residents with cheerful and caring staff.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.

Fantastic facilities, caring staff, brilliant experience.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.

I am extremely happy with Gracewell of Bookham. It is a very contemporary style home. The staff are so friendly welcoming and such good fun. The food is delicious with a fantastic choice. The nurses are so caring and helpful with all your needs. Mum and dad are very happy at Gracewell of Bookham and have settled in well all thanks to the manager and wonderful staff.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Digital Marketing Executive at Gracewell of Bookham responded to this review on 25 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.

My wife entered Gracewell of Bookham six weeks ago and I have been very happy with their care during this time.

How likely would you be to recommend Gracewell of Bookham? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sunrise Team, Digital Marketing Executive at Gracewell of Bookham responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team

Within a week of my mum moving in there was a great improvement her mood. The kindness, warmth and professionalism of all the staff from the home manager to the support staff was obvious. From the start Mum just looked more relaxed and happy than she had for a while. The whole atmosphere of the home was one of the positivity and 'can do' attitude.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Bookham responded to this review on 21 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Stella

Stella Putt

Job Title: Home Manager

Description:

As the Home Manager of Gracewell of Bookham I am proud to lead a team of dedicated staff, recruited specifically for their passion, dedication and experience to support each other in delivering the very best in elderly care. Our commitment to our residents is to deliver a quality of service enabling them to live truly meaningful lives. Our commitment is also to ensure that our care home plays an active role in the local community. Please come and visit us to share coffee and cake in our bistro and have a look around our stunning new care home. We look forward to welcoming you.

Vicky

Vicky Radmore

Job Title: Home Admissions Advisor

Description:

As the Home Admissions Advisor for Gracewell of Bookham my role is to help prospective residents and families through understanding what’s important to them as well as showing them the benefits of our beautiful home and demonstrating how Gracewell offers solutions bespoke to each resident. It’s a pleasure to be working alongside such a fantastic team. I enjoy spending time with family and friends and discovering new places to eat out. I’m also a keen walker often taking on various treks for charity. I look forward to showing you around Gracewell of Bookham.

Melanie

Melanie Remsbury

Job Title: Home Administrator

Description:

I have responsibility for managing all administration for Gracewell of Bookham as well as managing the Reception team. We endeavour to provide a welcoming, friendly and helpful service, where nothing is ever too much trouble. Whilst my background is Human Resources, I became interested and familiar with the Care industry in 2016 based on personal experience. I have a terrible sweet tooth for cake or chocolate so I try to keep fit by walking. I also enjoy gardening and wildlife and have a cat called BooBoo!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Bookham