Liberham Lodge

Rectory Lane, Little Bookham, Leatherhead KT23 4DY
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9.9 98 Reviews
  • Liberham Lodge, Leatherhead
Liberham Lodge in Leatherhead is a luxury care home offering personalised, high-quality dementia, nursing and residential care on a respite or permanent basis.

The Surrey care home is surrounded by green fields and has beautiful, landscaped gardens - keen gardeners can join the home's gardening club. Inside there is a range of shared spaces including a café, cinema room and hair and beauty salon.

Residents can enjoy the spacious en-suite bedrooms, or an independent living property - the perfect solution for individuals or couples wanting to retain their independence.

The lifestyle team provides a host of varied activities and minibus outings to local areas of interest, so there is never a dull day at Liberham Lodge.

Liberham Lodge is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

Liberham Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centered care to residents at the end of their life.
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Care Provided by Liberham Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2061
  • Self-Funded Residential Dementia Care: from £2156
  • Self-Funded Nursing Care: from £2326
  • Self-Funded Nursing Dementia Care: from £2421
  • RESPITE Self-Funded Residential Care: from £2473
  • RESPITE Self-Funded Residential Dementia Care: from £2587
  • RESPITE Self-Funded Nursing Care: from £2791
  • RESPITE Self-Funded Nursing Dementia Care: from £2905

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Liberham Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Jagpal Singh (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (73)

Liberham Lodge Reviews (98)

9.9

Liberham Lodge has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years.
Over all time Liberham Lodge has 98 reviews.

Overall Experience
  • 84
  • 11
  • 1
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Date Published
  • 98
  • 10
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  • 22
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Reviewer Connection to Liberham Lodge
  • 42
  • 19
  • 12
  • 7
  • 5
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  • 2
  • 1
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Total of 98, showing 61-80
Review from Chris B (Son of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is wonderful, and the staff are caring and amazing. They have all excelled during the recent COVID-19 problems with communication to families being quite incredible whilst putting concerns for the residents first at all time.
Reply from Harry Garston, General Manager at Liberham Lodge
Gracewell of Bookham appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process and living…read more
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Review from Fiona B (Daughter of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for all the staff at Gracewell. Mum moved in with dad 2 years ago as dad was, unfortunately, struggling with dementia. From the moment they came to a Gracewell they have had nothing but care, respect and support from all the staff there. Unfortunately, dad passed away a year
ago but mum is still there. She feels safe and happy and has made many friends. The activities are brilliant - during this difficult time, the Staff have made sure the residents are entertained with outside singing in the sun to name just one activity. The Manager and Home admission advisor are brilliant. Overall friendly, caring, and loving to every resident and their families. Thank you.
Reply from Harry Garston, General Manager at Liberham Lodge
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Bookham – particularly at such a difficult time. The team…read more
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Review from Val C (Daughter of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After several hospital admissions and falls, it was clear Mum wasn’t safe in her own house, even with four care visits a day. Whilst Mum was in hospital we viewed Gracewell and were very impressed. Mum’s needs were assessed the following day by a staff member who visited her and Mum was discharged for
respite care the next day. After just two weeks, Mum chose to stay permanently. Her room is beautiful, she was greeted by everyone - from those responsible for housekeeping and care to the wonderful activities organiser. Everyone was kind and welcoming, especially one in particular who has been so helpful and cheerful. A recent visitor commented on how genuinely caring all the staff are. They really know each resident. I feel I have got my mum back. She is no longer an anxious old lady, but back to joking and enjoying life. She has been on outings, had her hair done, enjoyed a walk in the grounds, cheese and wine socials, knitting and quizzes, and friends and family are always welcome in the Bistro.
Reply from Harry Garston, General Manager at Liberham Lodge
At Gracewell of Bookham our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community…read more
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Review from Karen S (Daughter of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has Parkinson's disease and had been living independently at home. At Christmas, he had a couple of falls and started not to be able to get in and out of bed. He was also getting in a muddle with his medication. Dad moved into Gracewell initially for some respite and has now decided to stay permanently.
The experience from the first contact with Gracewell to Dad now becoming a permanent resident has been first class. A particular person was great at discussing our needs and worries and getting back with queries. Dad has been treated with great respect and has benefitted from his medication now being handled for him and that there are very lovely people around him helping as he is very much at risk of falling. He has now managed to relax and join in with activities that are going on. There seems to be a nice atmosphere in the home in general and the bistro area is usually buzzing with activity at various times of the day. The garden and rooms are also of excellent quality.
Reply from Harry Garston, General Manager at Liberham Lodge
We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Bookham. We take great pride in delivering high-quality care and providing facilities…read more
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Review from D C (Daughter of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lives on her own and suffers from Parkinson's Disease. She had got into a muddle with her medication before Christmas which meant that she was confused about what time of day it was and was struggling to look after herself. We felt that she needed 24/7 care for a period to get back on top
of her medication and to be fed properly. I visited Gracewell and confirmed straight after Christmas that we were keen for Mum to have a respite visit asap. Even though it was a busy time of year with bank holidays etc, Gracewell were quick to act and visited Mum at her home (over 2 hours drive away) to assess her before admitting her a few days later. Mum stayed at Gracewell for a couple of weeks and the staff were very kind, considerate and helpful. They took complete control of Mum's medication and she was in much better shape when she left. Mum enjoyed meeting other residents, the activities laid on and being treated to a constant supply of food and drinks.
Reply from Harry Garston, General Manager at Liberham Lodge
Thank you for taking the time to review Gracewell of Bookham. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with…read more
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Review from Cathy (Daughter of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in one of the independent living units at Gracewell of Bookham since the end of November. She has settled in well and we have really enjoyed hearing the stories of her interactions and meetings with other residents and the staff too. The staff have been exceptional from the receptionists
to the manager, they all take time to engage mum and ensure that she has everything that she needs. We cannot fault the staff at all and they have worked hard to sort out any issues which have arisen too. Mum does not receive care and therefore cannot comment on care but support has been excellent.
Reply from Harry Garston, General Manager at Liberham Lodge
Here at Gracewell of Bookham, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be…read more
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Review from Neil P (Son of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Gracewell highly enough.
We had to move very quickly in arranging respite care for my mum after a serious operation, and from our initial contact, the amazing Gracewell team, from senior management to the nurses and all of the caring team, were so supportive and incredibly professional
in expediating a speedy response to our call for help. To have peace of mind that your loved ones are receiving the best care, in a safe and caring environment, at a time that was stressful for the whole family was invaluable.
My mum actually wanted to take some of the staff home with her when it was time for her to return to her own home. I think that says it all.
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Review from Jenny W (Mother of Resident) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision to move my mother to Gracewell three months ago was actually very easy. On our first visit, my husband and I were immediately struck by its warmth and friendliness, its many first-class facilities and the patience and care of the staff on the Memory Care floor. My mother has a very pleasant
en-suite room with lovely views over the extensive gardens. She seems to have settled in very well, thoroughly enjoys the food and is most appreciative of the personal care she receives. It is such a relief to know that she is getting the best possible care from a team of caring dementia trained staff.
Reply from Harry Garston, General Manager at Liberham Lodge
Here at Gracewell of Bookham we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be…read more
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Review from J S (Husband of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the regular staff on the Memory Care floor are extremely caring and friendly, and I believe my wife is happy living at Gracewell. Her care plan needs to be a lot less complex and more understandable and the revisions I requested some months ago have not been completed - probably because the care
plan is too complex and time consuming for senior care staff. Periodic meetings with senior staff provide a good forum at which to voice any concerns, which are dealt with in a sensible way.
Reply from Harry Garston, General Manager at Liberham Lodge
Thank you for taking the time to share your experience of Gracewell of Bookham. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring…read more
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Review from Nigel B (Son of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell is very well appointed and well maintained. The staff are caring, tolerant and attentive.
The food is well presented and a choice is offered at each meal.
Reply from Harry Garston, General Manager at Liberham Lodge
Our dining team will be thrilled with your lovely comments. Here at Gracewell of Bookham, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is…read more
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Review from David E (Husband of Resident) published on 15 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, courteous, efficient and caring staff - always willing to discuss any matters relating to the resident/my wife.
Reply from Harry Garston, General Manager at Liberham Lodge
Here at Gracewell of Bookham we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be…read more
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Review from Anne F (Regular Volunteer) published on 18 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am the power of attorney to a 98yr old lady who has happily been resident here for nearly two years. During my visits to her, it was clear that I could assist her and Gracewell Bookham further by volunteering to run the Friday Flower Club where residents are supported and encouraged to arrange flowers
that are then placed in the bistro coffee area and for vases in the ground floor dining room. We change the theme each week to keep everyone interested and stimulated. I have helped further by assisting at the one and two year anniversary garden parties, as well as running the summer outdoor activities with my husband who is also a volunteer. We played green bowls, putting and french boules. Recently I helped the activities staff to have an afternoon tea party to raise funds for Alzheimer’s World Day. All of these have been great fun and rewarding for all the residents. By volunteering, I have been able to feel closer to understanding how the different departments all function.
Reply from Harry Garston, General Manager at Liberham Lodge
Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Harriet E (Daughter of Resident) published on 11 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be happier with the service my father is receiving at Gracewell Bookham. As his dementia got worse it became apparent he needed specialist/secure dementia care and I was recommended to visit Gracewell. From the very first interaction, with the admissions manager, I have been blown away
by the kindness, efficiency, care and pride with which the team have welcomed him. Management team members handled the assessment so sensitively and, once admitted, a senior carer, a carer and the team have been amazing in the way they have got to know Dad so quickly and been able to give him such targeted care.
The Memory Care wing is so well designed, his room is lovely and the activities warm-hearted and inclusive. Unprompted, they organised a birthday party for him and within days we were singing and eating ice cream at their own second anniversary BBQ. For the first time in 20 years of caring for my dad, I can relax. He has a new lease of life and so do I!
Reply from Rebecca Jarvis, General Manager at Liberham Lodge
Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Barbara W (Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant - very caring. Lovely food. Chance to meet new people.
Reply from Marketing, Marketing at Liberham Lodge
Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Ann G (Niece of Resident) published on 8 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt arrived at Gracewell after seven weeks in hospital, physically and mentally in a poor state of health and unwilling to successfully cooperate with anyone.


Over time, this has changed through the staff’s dedication, patience, tenacity, compassion and care (much of which was over and above

what might have been expected). All this has meant that my aunt has regained her health and is now able to return to her much loved home after nine months of respite care with Gracewell.


Living a long way from the care home and not being able to visit as often as I would like, I would particularly like to thank all staff for their time, understanding and communication and for giving me the peace of mind that my aunt was in safe hands and that you helped her and us achieve her goals.

Reply from Marketing, Marketing at Liberham Lodge
Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Nicholas W (Son of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father, who has suffered from vascular dementia for 8 years, was moved to Gracewell after two years in a substandard care home in Essex. The difference in him is astounding, he has a life full of interaction with the amazing staff at Gracewell and their level of professionalism and concern for his
wellbeing are on another level.
Before we moved him, his speech ability had reduced to barely being able to say a single word, now after five months at Gracewell he can have conversations again and is able to express himself once more. His diabetes is catered for and his general appearance and personal hygiene are as you would want your parent to be.
The general standard of the facility is fantastic and we as a family are very happy with our choice to move him to Gracewell.
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Review from Delia N (Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent but a few weeks at Gracewell of Bookham but can honestly say that I have been treated like royalty here. The staff are all extremely helpful and pleasant which is so important in a place like this. The services I have received have also been of a high standard, including the food, which
has always been very good indeed - in fact I have felt very spoilt! The activities take place daily and there is always something to interest me.
Reply from Marketing, Marketing at Liberham Lodge
Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from V W (Respite Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff members were extremely helpful and very friendly, nothing too much trouble.
Reply from Marketing, Marketing at Liberham Lodge
Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from I M (Son of Resident) published on 12 November 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
This is supposed to be a top of the range care home - part of the Sunrise Senior Living Group. I have experience in Sunrise and the lack of ability to retain staff from other care homes. The turnover of staff is ridiculous, the staff morale is poor and quite disrespectful, members of staff openly moaning
about working conditions, short staffed, poor catering cleanliness and response to call buttons being too long.
Staff sitting with feet on nurses station, Mother left in bed and not taken to dinner or offered food until I took her to find the dining room less than half full and part cleared. Other residents still in rooms and not at dinner and still had to ask for a plate of food, then left to feed her myself.
Cups and glasses left for patients who cannot hold cups or utensils without dropping it over themselves. Then to discover the lady washing up, cleaning, etc. is a relative of another resident and not a staff member who, like me, has had enough.
Lipservice granted to relatives but no action.
Reply from Marketing, Marketing at Liberham Lodge
Hi Ian – thank you for your review, and for taking the time to speak with us directly about this. We regret that your mother has not always enjoyed the high standards of service that we pride…read more
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Review from Shirley G (Power of Attorney of Resident) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been wonderful, providing excellent caring support to both P and ourselves during this initial period. They really have gone that extra mile to ensure P is happy and settled - nothing has been too much trouble. The staff's commitment and dedication is clearly evident in all they do, particularly
in understanding P's needs and how best to meet them.
The stimulation from daily engagement with staff, and their kindness, patience and interest shown to P, have led to noticeable improvements.
The move to Gracewell has been the best thing for P. It has also made such a difference for us - always made to feel welcome, and given the time to chat about how things are going, and with such kindness and understanding.
You just have such confidence, knowing everything is so well managed. And all this in such excellent facilities- it is so lovely to see P in such bright, light, comfortable and well cared for surroundings and sit or wander around with him in the beautiful gardens.
Reply from Marketing, Marketing at Liberham Lodge
Thank you very much for taking the time to share your experience of Gracewell of Bookham.
Your feedback is very important to us, as is the care and well-being of all of our residents. We take great…read more
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Liberham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Liberham Lodge is calculated as follows: ( (236 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 259 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Liberham Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Jagpal

Jagpal Singh

Job Title: Home Manager Joined: 2016

I’m an experienced home manager, and I joined Care UK from another big care provider in 2016. I wanted to be part of a more proactive company that would help me achieve my goals. Care UK has a very good reputation and is well known for caring as much for its colleagues as its residents. 


I believe that, as a home manager, you’re as good as your team. That’s why I always make sure I’m giving colleagues the support they need to do their jobs well. I love walking around the home, checking in with them and the residents. It’s wonderful when residents take the time to sit and chat to me and share what they’ve been doing that day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Liberham Lodge to verify any information. View our terms and conditions. Liberham Lodge has an Enhanced Service - more info.