Greenwood Court Great Baddow

Molrams Lane, Great Baddow, Chelmsford CM2 7TL
Review Us
9.6 145 Reviews
  • Greenwood Court Great Baddow, Chelmsford
Greenwood Court Care Home is a purpose-built luxurious home for up to 64 residents. The home is conveniently located south-east of Chelmsford, close to the A12 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually, offering a truly person-centred approach.

The highly trained care team focuses on providing tailored residential and specialist dementia care spread across two floors. For those seeking short-term respite care, especially after hospital stays, the home offers convalescence stays.

As you enter, you'll feel enveloped by a comforting and inviting ambience. The care team prides itself on excellent amenities, ensuring the utmost care, support, and social engagement are extended with dignity, warmth, and empathy. The team at Greenwood Court creates a nurturing environment where residents can thrive.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Greenwood Court Great Baddow to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rebecca Harris (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • On-site car park.

Greenwood Court Great Baddow Reviews (145)

9.6

Greenwood Court Great Baddow has a Review Score of 9.6 (9.622) out of 10, based on 33 reviews in the last 2 years.
Over all time Greenwood Court Great Baddow has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Greenwood Court Great Baddow
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Total of 145, showing 41-60
Review from Paula B (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Baycroft Great Baddow from November 2019 until her death on the 7th of March 2023. From the day we brought her to the home until her final days we were always extremely impressed with the professionalism and compassion shown by every member of staff. Everyone works exceptionally hard
and the atmosphere is tranquil and homely. In her later years, my mother's dementia caused her to be very difficult but the patience and kindness of the staff were exemplary. We are extremely grateful.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for your kind words, I will ensure your message is cascaded to all staff. We would like to pass on our condolences to you and the family, we will miss your mum dearly.

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Review from V S (Daughter of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had a temporary stay at Baycroft in Great Baddow following some hospital admissions and a family bereavement.
The whole process was extremely well managed, from the initial paperwork required for admission, to the moment he left for his own home.
All staff were very caring, professional
and friendly.
The food was lovely and the facilities of a very high standard.
Dad was very complimentary about his stay and we wouldn't hesitate to use Baycroft in future again.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much in completing our review cards, we really appreciate your comments, all of which will be cascaded to the staff.
It was a pleasure looking after your father.
Thank you

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Review from L E (Grandson of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff from my nan's first day, very kind and happy to help. Staff always gave updates on Nan, very happy Nan was looked after so well. Thank you.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing a review, we really appreciate your comments and will cascade this to all staff.
Thank you.

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Review from C H (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
A full complaint will be forthcoming as there were too many issues to list in this review.
Reply from Lianne Parkin, General Manager at Greenwood Court Great Baddow

We apologise for any upset or inconvenience this has caused you, we have submitted a full response to the official complaint in line with our complaints policy. It is very important to us that our residents have a positive experience at Baycroft Great Baddow, so therefore we take feedback extremely seriously and ensure learnings are taken from each outcome.

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Review from Jane S (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only recently begun her stay at Baycroft Great Baddow. However, during the short time in which she has been there I have been very impressed both with the high standards and cleanliness of Baycroft Great Baddow and also with the kind and caring staff for whom nothing seems too much trouble.
It was actually my daughter who highlighted Baycroft Great Baddow to us as one of her friend's grandparents currently resides there and cannot speak more highly of it. My mum appears to be happy there and constantly mentions how kind and caring everyone is.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, I will ensure that all staff are aware of your comments, we really do appreciate your kind comments.
Thank you.

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Review from John D (Friend of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baycroft Great Baddow is simply outstanding. The quality of care and support from staff and management is without fault the very best. For residents it must feel like they've been upgraded to a first-class suite at the Ritz or Savoy, enjoying five-star treatment with activities and catering, that offers
a glorious and varied menu of delicious foods. It's the simple things that matter, you need never worry, knowing the attention to detail is what defines Baycroft Great Baddow. A resident is never ignored, they genuinely love and appreciate their residents, engaging with them in meaningful conversation and getting to know their needs and habits. If I ever come to a stage in life when I need such care, I hope it’s at a place to Baycroft Great Baddow's standards. Unfortunately, I've seen too many care facilities visiting family and friends which would frighten you. Where praise is most definitely due felt it worthy that I write this glowing review and recommendation.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much in taking the trouble in completing one of our reviews, so nice to see your friend has settled in very well and loves the life here at Baycroft.
I love the photos he is taking, it's good for all staff to see, once again thank you once again for your kind comments.

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Review from Chris C (Son-in-law of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law, who celebrated her 99th birthday in February, moved into Baycroft in Great Baddow in November 2021.
We live 125 miles away and the difficulties caused by the Covid-19 pandemic, together with our own health issues, made it impossible for us to travel to arrange this move. However,
with the help of amazing neighbours and staff, the admission process was handled in an extremely professional and timely manner.
I speak to my mother-in-law on the telephone on a daily basis and it is clear that she has settled in exceptionally well. She tells me that all the staff at Baycroft are very kind to her. Recently we were able to speak to her via FaceTime, where she was very proud to show us round her beautifully appointed room.
It is very comforting for all the family to know that she is enjoying the very best of care in this next chapter of her life.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we really appreciate your time in doing this. I will ensure all the staff are aware of your comments.
We will endeavour to give the best quality of care to your mother-in-law.
Thank you once again.

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Review from Gerald S (Brother of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff very friendly and helpful.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we appreciate your time in doing this. I will ensure your comments get to all of the staff.


Thank you once again.

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Review from Sheila S (Sister-in-law of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff very friendly, and helpful.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

We really do appreciate you filling out a review card for us, it means a lot to all of the staff. I will ensure this is cascaded to all staff.


Thank you.

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Review from G M (Son of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good overall standards of care, very comfortable home, welcoming staff.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Many thanks in completing one of our review cards, it means a lot to the staff at Baycroft.
Thank you.

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Review from Jennie C (Daughter of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Baycroft in March 2021. From the very first day she was shown love and care and everything that she needed was there for her. Every time I see her she tells me how lucky she is and what wonderful care she receives. She feels completely safe in this warm and friendly environment.
The staff all give their time to the residents, stopping for a chat or helping them if they need it. As a daughter, I can know that she is well cared for in beautiful surroundings and this gives me peace of mind. There is always someone there to answer any questions I may have and anything that Baycroft feel the relatives need to know is communicated well. This is a care home with an emphasis on the word CARE.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, we really do appreciate your comments and they will be passed down to all members of the staff


Thank you

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Review from Janet H (Daughter of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident for just over two years. She is 94 years young and has flourished since her arrival. The restrictions during these strange Covid times have been difficult for us all. However, I do feel the staff generally have been as supportive as possible. Any concerns arising have been
dealt with in a timely and sensitive manner. My mum attends all the activities made available to her. I appreciate the events timetable and newsletter, which allows me to remind and chat to Mum about them. I look forward to the increase of external entertainers again. She enjoys the menu and company in the restaurant: her weight loss is cured! She says how kind everyone is to her, which is invaluable for her family in these restricted times. I am able to observe this too from the interaction when at the home. We all as a family eagerly await the easier flow of visiting again, but appreciating the safety of residents must be a priority.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our reviews; we really appreciate you taking the time. I will ensure your comments are cascaded down to all of the staff.
Thank you once again.

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Review from Sarah S (Daughter of Resident) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful home. All staff from the receptionist to the care manager and assistants are polite and friendly and my Mum is receiving an excellent standard of care.
When she moved to the home for nursing care one month ago she was weak and withdrawn and she is now embracing everything the home
has to offer including the wonderful meals.
She does activities every day and has the opportunity to have her hair done regularly which she loves.
Nothing is too much trouble for the staff and I wouldn’t hesitate in recommending this home.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for taking the time in completing a review for us, it is very much appreciated and welcome your comments, Thank you

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Review from J C (Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If you want a home from home, come to us! This is a home!
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete one of our review cards.
We really appreciate your comments.
Thank you.

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Review from Simeon B (Son of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baycroft Great Baddow team made moving Mum and Dad into the home very easy despite the Covid-19 lockdown. The care and attention that they both have received from all members of staff from senior management, to the care team and to the admin team have been excellent. They are both settling in really
well and have made new friends, are enjoying the residents' activities that have now restarted and especially love the food and the chance to talk to the chef about what they like to eat. Mum even said that she felt young again given the pampering she gets. From my perspective I have found the staff very responsive, nothing is too much bother and I have received regular updates on what is happening and any concerns that arise. I feel that Mum and Dad are being safely looked after and are being treated with dignity. I also appreciate the link that the home has with the local GP surgery and the fact that they can actually see a doctor on a regular basis.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Many thanks for taking the time in completing our review card online, we really do appreciate it. I will ensure all staff are aware of your kind comments, this really does go a long way.
Most importantly we will ensure to deliver the best care to both your mum and dad.
Thank you again.

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Review from Claire P (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father joined Baycroft after being very ill and enduring a traumatic hospital stay with us unable to visit due to Covid. As a family, we decided that having lived independently beforehand that he was in need of more support with his day-to-day living. He was very weak when he joined Baycroft but
the care and attention he has received whilst there by the caring staff who never fail to inform us promptly of any changes to his health, he is now enjoying taking part in activities daily and always has a story to tell when we ring/visit him. We are always informed of the delicious meals that he has and enjoys and loves the company of all the carers. The hard work is so much appreciated and the support they give us as a family is second to none and a joy to communicate with on a very regular basis.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we really appreciate your comments and I will ensure this is cascaded down to all of the staff.


We will endeavour to give your father the best quality care here at Baycroft.


Thank you once again.

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Review from Annie S (Daughter of Resident) published on 23 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even after only a short time, Mum has settled in well and feels secure that the staff know how to look after her special nursing needs. Baycroft has exceeded my expectations in the way all members of staff have dealt with the family from the initial enquiry to ongoing calls as Mum settles in. I feel
able to contact the care home with any queries and they are promptly and politely dealt with. This has helped in what has been a difficult and stressful time for Mum and her family.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we really do appreciate your comments and I will cascade this down to the staff.


Thank you once again

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Review from Carole B (Daughter of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They made moving my father into a care home during Covid as stress-free as it could be.
Communication with the home has been fantastic. Every member of staff that I have so far seen have gone out of their way to help me and my father in any way possible. Even though it’s early days (Dad has only moved
in this week after losing his wife in February). It was so lovely to hear him saying that he was very happy with the room and the food was brilliant.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, it really does mean a lot to us.
We will endeavour to maintain a high standard of quality care for your father.
Thank you.

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Review from C L (Son of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention that Mum has received whilst being in Baycroft have been excellent. All the staff and personnel across the whole spectrum of jobs within the home are so hardworking and dedicated. This is especially appreciated as the past 6-months have been so incredibly challenging. Mum says
she feels comfortable, safe and secure, which is great.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you in completing one of our review cards. It certainly has been a difficult time for us all, but I'm so pleased your mum feels safe and comfortable. Our residents are our priority in keeping them looked after at all times.
I will cascade your comments to all of the staff - thank you.

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Review from Jacqueline C (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Baycroft, mum has been treated with nothing less than courtesy and kindness. The care team, nurses and entertainment team are amazing and treat her with consideration at all times. Facilities and surroundings are excellent and the staff are supportive of family members as well as residents.
No query or question re her care is dismissed as trivial or annoying.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, we really appreciate your comments and will ensure all staff are aware of your comment.
Thank you.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Greenwood Court Great Baddow is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.622 for Greenwood Court Great Baddow is calculated as follows: ( (278 Excellents x 5) + (82 Goods x 4) + (14 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 386 Ratings = 4.622
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenwood Court Great Baddow is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (2)

Rebecca

Rebecca Harris

Job Title: Home Manager Joined: 2022

My name is Rebecca Harris


I have worked in care for over 5 years and have recently been promoted to Home manager at Great Baddow, in which I look forward to supporting the home and the team and most importantly ensuring our residents are well cared for and looked after.


I am so lucky to be given this opportunity and will bring my experience and knowledge to my new job role.

Tatum

Tatum Collier

Job Title: Customer Relations Manager Joined: 2025

Tatum is our Customer Relations Manager at Greenwood Court Care Home. Her background in customer care and account management supports her goal of building strong, supportive relationships with residents and their families. She looks forward to bringing people together
through enjoyable and engaging experiences and events.

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