Greenwood Court Great Baddow

Molrams Lane, Great Baddow, Chelmsford CM2 7TL
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9.6 145 Reviews
  • Greenwood Court Great Baddow, Chelmsford
Greenwood Court Care Home is a purpose-built luxurious home for up to 64 residents. The home is conveniently located south-east of Chelmsford, close to the A12 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually, offering a truly person-centred approach.

The highly trained care team focuses on providing tailored residential and specialist dementia care spread across two floors. For those seeking short-term respite care, especially after hospital stays, the home offers convalescence stays.

As you enter, you'll feel enveloped by a comforting and inviting ambience. The care team prides itself on excellent amenities, ensuring the utmost care, support, and social engagement are extended with dignity, warmth, and empathy. The team at Greenwood Court creates a nurturing environment where residents can thrive.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Greenwood Court Great Baddow to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rebecca Harris (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • On-site car park.

Greenwood Court Great Baddow Reviews (145)

9.6

Greenwood Court Great Baddow has a Review Score of 9.6 (9.622) out of 10, based on 33 reviews in the last 2 years.
Over all time Greenwood Court Great Baddow has 145 reviews.

Overall Experience
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Date Published
  • 145
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Reviewer Connection to Greenwood Court Great Baddow
  • 54
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Total of 145, showing 21-40
Review from Anne B (Resident) assisted by family/friend published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The cleanliness is fantastic. There is plenty of room and lots of people to talk to. The staff are all very nice. My washing is always fine - I don't have to do anything! I've made some friends and I have no regrets. Everyone speaks to you.
Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, I will ensure all of the staff are aware of your kind comments. Thank you.

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Review from Rosemary R (Resident) assisted by family/friend published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very content here. I have good company and people to talk to. It makes all the difference. My room is kept nice and clean and my bed is comfortable. The food is lovely. The staff are very caring and helpful. The activities are fun and overall, I am very satisfied.
Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much in completing one of our review cards, we really appreciate your kind comments.

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Review from H M (Resident) assisted by family/friend published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here. We're well cared for and well fed. I enjoy all the activities. The activities coordinator is an asset and tries to keep us all entertained. The staff are all very approachable.
Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, we really appreciate you taking the time to fill one in, I will cascade your lovely comments to all staff. Thank you once again.

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Review from Paul M (Son of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed by the facilities when we came to visit initially. Each of the two floors has a lovely dining room and two large lounges. Meals are freshly prepared by the catering team and a cake is always made when a resident has a birthday. The cinema room is lovely and there is a range of
arts and crafts in the activities room. We like a wander around the garden when we visit. We've had great peace of mind since moving Mum in and there's no greater feeling than that. To see her so happy, enjoying the company of fellow residents and staff alike is wonderful.
Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much in completing a review card, we will endeavour to look after your mum with the utmost care and professionalism of all staff. Thank you.

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Review from Rosie W (Daughter-in-law of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very easy to arrange a visit, prior to my mum-in-law moving in. The home visit was thorough and the staff visiting took time to find out about her favourite foods and hobbies. Since moving her in nine months ago, we have continued to be impressed by the care and respect shown to her. Activities
are well-planned with visitors, including singers, a flautist and school children. The home is cleaned throughout the day and nothing is too much trouble.
Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for making a review for us, we really appreciate it, your comments are wonderful, this will be passed to all staff. Thank you once again.

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Review from A B (Friend of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, approachable staff.
Content residents.
Social.
Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much in completing one of our review cards, we really do appreciate it. We will continue to look after your mum with the utmost care and professionalism. Thank you once again.

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Review from J P (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly, caring, patient and very helpful. They have made the move for our mum smooth and stress-free.
The facilities are clean, gardens welcoming and activity programme looks extensive.
Thank you!
Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for your kind comments, we really do appreciate your time in completing this review. Look forward to seeing you soon

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Review from Jacqui H (Daughter of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred to Baycroft after an extended stay in hospital. The staff have been extremely helpful in accommodating the transition and looking after all his needs. They have gone above and beyond to make him (and us) feel part of a community. I have nothing but high praise for the whole
team.
Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for your kind words, we will endeavour to support your father with the highest of care in every way. Thank you.

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Review from J S (Daughter-in-law of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I became increasingly concerned about the standards of care given to my elderly relative who had spent over a year at the home. Generally, the nurses were kind and considerate. However, there were frequent staff changes, more male staff employed which she disliked. Housekeeping and laundry were significant
areas of concern. Her care plan was out of date. Standards had definitely fallen. The website did not reflect reality.
Subsequently, she has moved to another home which has an outstanding accreditation.
Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your review of Great Baddow Care & Nursing Home. We value all feedback and are committed to continuous improvement. Our team, including our new home manager, works carefully to meet our residents' needs with well-trained staff teams and a balanced team dynamic. Under our new provider, Country Court, we uphold the highest service standards and regret to hear of any past issues you experienced at our home. If you wish to discuss this further, please contact our home manager on 0208 821 2018.

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Review from Angela L (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96-year-old Mum and 98-year-old Stepfather have now been in Baycroft, Great Baddow for just over two and half years, I just want to say thank you to all the staff.
There are many challenges on a day-to-day basis, I am so grateful for the care you all give, you are amazing.
The care, compassion
and dedication shown on a daily basis is very much appreciated.
From the bottom of my heart, thank you.
Reply from Lauren Digby, Regional Customer Relations Assistant at Greenwood Court Great Baddow

Thank you for taking the time to leave such a lovely review for our home. It is so lovely to hear such positive feedback about our dedicated team at Baycroft Great Baddow, I will ensure that this is shared with them.

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Review from Graham D (Son of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
This care home seems to have poorer standards in the past 6 months to those we experienced a year ago. The bed linen isn’t clean, the care room my mother is in is untidy. The level of care has gone down since she was first admitted in June 2022.
Reply from Sophie Baker, Sales and Marketing Manager at Greenwood Court Great Baddow

Hi,
Thank you for your feedback. We are sorry to hear of your negative experience at our home, we do take these concerns very seriously and will be investigating them further. Our general manager, deputy manager or any other member of our management team are available to address any concerns you may have, so please do make them aware of any issues.

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Review from Christine E (Respite Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My three-week respite care followed me having a hysterectomy. What can I say - I had five star treatment. On entering the building the ambience was excellent. My room was exceptionally comfortable. The adjustable bed, and the recliner chair were perfect for me as they assisted me to have gentle movements.
Every member of staff that I met was kind, thoughtful and respectful. They all made my stay perfect. The food was excellent, a personal menu choice every morning (three courses for lunch!). There was a full list of daily activities, and the information was provided on a weekly printout delivered to me. There were a few Birthday Celebrations while I was at Baycroft Great Baddow
and these were held in the Bistro area with all welcome. The gardens were lovely, and I eventually was able to go out and sit there when the weather was clement. In all, I cannot recommend Baycroft highly enough.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our reviews online. We really do appreciate your kind words and I will ensure this is cascaded to all staff.


Do pop in and see us for a coffee.
Thank you once again.

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Review from C M (Daughter of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Baycroft Great Baddow after a prolonged stay in hospital and respite was paramount for both her and the family. It was only intended as a two-week stay but eventually was nearly 6 weeks.
From the first conversation with the team, our family has nothing but praise for Baycroft. In particular,
they were fantastic with the discharge from hospital, medication checks and all the medical notes and administration.
Mum was made to feel special from the moment she walked through the doors, and after a long hospital stay the hairdresser stayed beyond her normal working hours to wash and blowdry Mum's hair. Its the little gestures that make such a big difference.
On the medical team and her colleagues were notable - they so clearly care for their residents.
On the many visits there was never anything other than positive 'can do' attitudes from the whole team.
Baycroft really is a home and not an institution.
We won't hesitate a moment if Mum needs respite care again.
Reply from Lauren Digby, Regional Customer Relations Assistant at Greenwood Court Great Baddow

Thank you for taking the time to leave such a heartfelt review for our home. It is lovely to hear that from the moment you met the team at Baycroft Great Baddow, you felt supported with your journey of placing Mum into respite care. After a long stay in hospital, I am sure that a pamper from our hairdresser made Mum feel so much fresher and back to her normal self. I am glad that you feel that every aspect of Mum's needs were met by our dedicated team. I will ensure that your kind words are shared with our team.

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Review from Heather M (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, we are very pleased with the care at Baycroft Care Home, Great Baddow Chelmsford. The staff are all very caring and considerate to residents and visitors alike. However, the one thing that lets it down quite considerably are the gardens, which are well below what you expect from a "luxury"
care home. A gardener once a week isn't enough to maintain these gardens. Several residents we spoke to, feel the same.
Reply from Lauren Digby, Regional Customer Relations Assistant at Greenwood Court Great Baddow

Thank you for taking the time to leave a review for our home. I am happy to hear that you are pleased with the standard of care being provided at Baycroft Great Baddow. I will ensure that your comments regarding our outside garden areas are cascaded to our management team, we appreciate your honest feedback.

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Review from Rachel H (Daughter of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad,94, came to Baycroft to allow my mum some rest time. Dad has dementia and is wheelchair-bound. Mum has been looking after him at home but following a fall Dad went to hospital and came to Baycroft. They had never been apart for more than a week and during Dad’s stay were due to celebrate their
71st anniversary, wow they were treated like royalty, a beautiful meal, decorations and it fell on a day when a singer was in. The day was made about them, Dad sang along remembering the words and smiling and laughing. I can’t thank the staff enough, they always make sure my mum is fed before going home and that they are both happy. The beautiful garden is a great reminder to Dad about the beautiful garden he had at home and he talks about how they should improve it. Keep doing what you are doing, showing compassion to all the family and making their time apart easier.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our reviews, I will ensure this is cascaded to all staff.
We all had a great time in celebrating their anniversary with them, what a wonderful day we all had.
Thank you once again.

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Review from David W (Son of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
This is not going to be a great review as, after 3 months, my 95-year-old father was asked to leave for making misogynistic comments to some members of staff. Before my father was asked to leave I would have rated Baycroft highly, however, my father has moved to another care home and I have realised
some drawbacks with Baycroft.
Baycroft is a very photogenic home with very good facilities.
Most of the staff are very friendly and helpful. Although my 94-year-old Mum was not a resident, she spent a lot of time at Baycroft and the staff could not have been kinder.
The care can be patchy with a lot of agency staff employed especially at the weekend.
Medical care is not really as good as it should be. I think management needs to be strengthened on the medical side.
There is no standard for how long it should take to reply to a patient call so response times are variable but it can be more than 15 minutes.
Reply from Sophie Baker, Head of sales and marketing at Greenwood Court Great Baddow

Thank you for your review of our home, we are sorry to hear the negative comments you have about your father’s stay with us. Unfortunately, we were unable to meet his needs and as you alluded to, he did display discriminatory behaviour towards our staff which subsequently led us to serve him notice. We are, however, very pleased to hear that he is happy at his new home.

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Review from Anna E (Daughter of Resident) published on 17 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a 2 weeks respite period at Baycroft Great Baddow in May 2023. I cannot praise the facilities and staff enough. She was encouraged to participate in all activities which she embraced, whether it was as a group or on a one-to-one basis.
The food was excellent and varied. I had lunch with
Mum a couple of times and witnessed her eating with gusto. Mum turned from someone with little appetite to eagerly anticipating meal/snack times.
A big shout out to each and every member of staff who made Mum feel very special and cherished. She very quickly settled into the very comfortable and welcoming atmosphere within the care home. She made friends quickly among the residents and often commented on how kind everyone was.
I was concerned about her going to Baycroft as she had not been away from home before. I needn't have worried as she was very happy there and never once said she wanted to go home.
She always looked well cared for during my daily visits.
Thank you, everyone.
Reply from Lauren Digby, Regional Customer Relations Assistant at Greenwood Court Great Baddow

Thank you for taking the time to leave such a heartfelt review of our home. I am so glad that your mother's stay went well and that she had a very positive experience, it is lovely to hear that your mother was encouraged to take part in our diverse activities programme and benefited from the facilities on offer as well as enjoying the food and snacks available. I will ensure that your incredibly kind comments are shared with our team.

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Review from C c (Daughter of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is to reflect on our mother's first 2 weeks at Baycroft. Our initial contact with Customer Relations was excellent. We then met the manager who is clearly in charge, dedicated to running a caring home and dealing openly with any issues. Following a difficult 6 months at a different provider,
we are so very grateful to have been able to move Mum. The nursing/care staff have been excellent, delivering what they promised. Everything is monitored and the family have been consulted and informed regarding pain relief and care. I have walked in and seen the staff knelt by Mum's bed, they hold her hand, look her in the eyes and gently brush back her hair while they listen to her. This is not just a job this is care. The reception staff are welcoming and caring, keen to answer/resolve any concerns or queries, The entertainment staff are evident, present and clearly strive to communicate with all residents whether as a group or one-to-one. It is a community not just a care home. Thank you.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we at Baycroft appreciate your kind comments, and we are so glad your decision to move your mum was the right decision for you and your family.
We will endeavour to continue to care for your mum to the best Baycroft can provide.
Thank you.

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Review from Sally F (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review relates specifically to my mum's last days at Baycroft Great Baddow Care Home and her eventual passing. All of the nursing and care staff treated Mum with respect, dignity and consideration throughout her final days. This compassionate attention was also given to my dad, another resident
of Baycroft, and to all of the close family. The empathy, thoughtfulness and support from all staff were outstanding and helped us through a sad and difficult time. We will always remember the warmth and kindness shown and certainly consider the Baycroft community as an extension of our own family! Thank you.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing a review card and for your kind words. It is with great sadness we lost your mum, we all loved her and will be sadly missed, our thoughts are with you and the family. I will ensure your kind words will be cascaded to all staff.


Thank you

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Review from Liz S (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We received a warm welcome, everybody has been friendly and worked hard to help Mum settle. In particular, our experience with the customer relations manager has been outstanding, nothing has been too much trouble. Mum loves cooking and she has been able to cook sausage plaits, her signature dish! Mum
did have an issue with the way a member of staff interacted with her, this was taken seriously and dealt with in an exemplary way. The nursing care she receives is excellent, we have confidence that medically she is being well looked after. Improvements could be made to the laundry service and Mum has been waiting 7 weeks for her outside door and curtain tie hook to be fixed. When Mum arrived she had very swollen legs and was led to believe that within a week these would be sorted, which didn’t happen for a multitude of reasons, it would be better to underpromise and over-deliver rather than vice versa.
Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete a review card for us, I appreciate your kind words and your comments and will inform the relevant departments of your comments, as you are aware our manager's door is always open, should there be anything you would like to discuss.
Your mum has truly settled into Baycroft and our staff love looking after her.
Thank you once again.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Greenwood Court Great Baddow is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.622 for Greenwood Court Great Baddow is calculated as follows: ( (278 Excellents x 5) + (82 Goods x 4) + (14 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 386 Ratings = 4.622
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenwood Court Great Baddow is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (2)

Rebecca

Rebecca Harris

Job Title: Home Manager Joined: 2022

My name is Rebecca Harris


I have worked in care for over 5 years and have recently been promoted to Home manager at Great Baddow, in which I look forward to supporting the home and the team and most importantly ensuring our residents are well cared for and looked after.


I am so lucky to be given this opportunity and will bring my experience and knowledge to my new job role.

Tatum

Tatum Collier

Job Title: Customer Relations Manager Joined: 2025

Tatum is our Customer Relations Manager at Greenwood Court Care Home. Her background in customer care and account management supports her goal of building strong, supportive relationships with residents and their families. She looks forward to bringing people together
through enjoyable and engaging experiences and events.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenwood Court Great Baddow to verify any information. View our terms and conditions. Greenwood Court Great Baddow has an Enhanced Service - more info.