Greenwood Court Great Baddow

I have had a very good experience when making the very hard decision for my mother to receive full-time care. The admin/care staff have always been very helpful and plenty of feedback when my mother first arrived. Greenwood Court has a lovely "homely" atmosphere and is always very welcoming. The care staff are always happy to share details about my mother's routine and reassure me when needed in a kind and professional manner. The gentleman who organises the activities is very enthusiastic and good fun, keeping me well informed of activities in the home. The home itself is clean and very well maintained and the food is of a very good standard. It has been generally a good experience for my mother and our family.

Not all residents have dementia and my comment will solely be on dementia as it affects my wife. Management and nurses are very good, always available and very helpful. Most carers are very good, attentive, lovely, kind and helpful. A few are less aware of the care dementia residents need. In the activities daily do not provide the stimulation they need. Watching TV is fine but those residents cannot follow plots or stories with their problems. The man is very good with his music sessions where they can join in, this is wonderful to see. The facilities are excellent. The food is very good and I am generally very pleased my wife is there. I know caring for people with dementia is very difficult and I greatly appreciate the work they do.

Everyone is very helpful and friendly.

I feel the food could be less seasoned and more age-related.

My sister regularly returns to Greenwood Court for respite stays. She is always welcomed warmly and sees it as her wonderful second home. The staff are always kind, caring and professional, they go above and beyond. The home is beautiful and has a wonderful atmosphere, emphasizing the focus on its residents. I can't praise Greenwood Court enough. Thank you for all your hard work and care.

My sister was out into "end-of-life" care, and your care home made her last days secure, comfortable and without pain. Seeing her in her room being cared for so well made it so much less distressing for her son, daughter-in-law and myself. I cannot thank the staff enough for all the care and for the updates that were given to the family.

The only aspect of the home that was not excellent was the state of the garden - the beds, the lawn etc. There were quite a few weeds around, quite a few bare patches of lawn and the box hedging was dead (due to the invasive insects that nest in it). I realise that paying a garden to maintain these area will cost money but you could ask a local gardening club if they'd do it? Probably for free - or cups of tea and cake!

Residents seem happy and look well cared for, dressed smart.

The cleanliness is fantastic. There is plenty of room and lots of people to talk to. The staff are all very nice. My washing is always fine - I don't have to do anything! I've made some friends and I have no regrets. Everyone speaks to you.

I am very content here. I have good company and people to talk to. It makes all the difference. My room is kept nice and clean and my bed is comfortable. The food is lovely. The staff are very caring and helpful. The activities are fun and overall, I am very satisfied.

I'm very happy here. We're well cared for and well fed. I enjoy all the activities. The activities coordinator is an asset and tries to keep us all entertained. The staff are all very approachable.

We were very impressed by the facilities when we came to visit initially. Each of the two floors has a lovely dining room and two large lounges. Meals are freshly prepared by the catering team and a cake is always made when a resident has a birthday. The cinema room is lovely and there is a range of arts and crafts in the activities room. We like a wander around the garden when we visit. We've had great peace of mind since moving Mum in and there's no greater feeling than that. To see her so happy, enjoying the company of fellow residents and staff alike is wonderful.

It was very easy to arrange a visit, prior to my mum-in-law moving in. The home visit was thorough and the staff visiting took time to find out about her favourite foods and hobbies. Since moving her in nine months ago, we have continued to be impressed by the care and respect shown to her. Activities are well-planned with visitors, including singers, a flautist and school children. The home is cleaned throughout the day and nothing is too much trouble.

Social.

Thank you!

My father was transferred to Baycroft after an extended stay in hospital. The staff have been extremely helpful in accommodating the transition and looking after all his needs. They have gone above and beyond to make him (and us) feel part of a community. I have nothing but high praise for the whole team.

Subsequently, she has moved to another home which has an outstanding accreditation.

From the bottom of my heart, thank you.

This care home seems to have poorer standards in the past 6 months to those we experienced a year ago. The bed linen isn’t clean, the care room my mother is in is untidy. The level of care has gone down since she was first admitted in June 2022.

and these were held in the Bistro area with all welcome. The gardens were lovely, and I eventually was able to go out and sit there when the weather was clement. In all, I cannot recommend Baycroft highly enough.