Claremont House

Wingfield Way, Beverley HU17 8XE

Claremont House, located in East Riding of Yorkshire, is due to open in April. The home will have 73 bedrooms with en-suite wet rooms.

The home will deliver the best quality environment the region has to offer while providing the highest possible standards of care to ensure individuals get the attention and lifestyle they deserve.

Claremont House medical centre will be equipped to accommodate people with high levels of health and personal care needs. The memory impairment facility will provide accommodation that has been tastefully and sympathetically designed to offer a safe, secure and stimulating environment for people who may have varying degrees of memory impairment.

Residents are able to invite family and guests to dine with them and menus will be created by experienced chefs to provide nutritious meals to suit all tastes, appetites and special dietary requirements.

There will be a wide range of daily activities on offer with opportunities for social interaction with like-minded people.

Group: Crown Care

Person in charge: Joy Puckering (Manager)

Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Single Rooms: 75

Rooms with ensuite WC: 73

Latest Care Quality Commission* Report on Claremont House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Claremont House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Claremont House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.696 for Claremont House is calculated as follows: ( (264 Excellents x 5) + (91 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 365 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Claremont House is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 27 Reviews ÷ 15 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Claremont House has a Review Score of 9.7 (9.696) from 31 Reviews


Average Ratings

  • Excellent
    25
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Claremont House?

  • Extremely LIKELY
    25
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Claremont House

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    8
  • Resident / Service User
    5
  • Respite Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • more

I think this is the kindest most courteous place. Could not have been better looked after anywhere else. Bedroom lovely and kept immaculate. Bed comfy, room very spacious.
The care staff are kind and caring in every way. Outstanding.
The meals are outstanding, well presented. No fault to find.
Office staff very helpful. Management are top rate.
If in the future I need care this is the place I will be coming to.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   5 out of 5

I have been associated with Claremont House for roughly 30 years. A relative became a resident at the age of 96 and she died at 109.
The care she received was faultless.
Following her death, I became a volunteer and have seen many improvements over the past 17 years. Claremont House is a very happy house with the activities helping to keep residents mentally and physically involved in all that goes on. I am very happy to be a part of this.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.9 out of 5

High level of professionalism from all staff.

How likely would you be to recommend Claremont House? Likely

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Average Rating:   4.8 out of 5

On face value, you are welcomed by clean, well-presented premises which give you the impression that this is a hotel. However after six months of professional, compassionate standards of caring, in addition, one can only award Claremont House, Beverley with an excellent review and rate it as a high standard "caring" hotel style facility.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.8 out of 5

My mum, my wife and I visited Claremont House for a tour of the home and for the staff to carry out an assessment of my mum's needs. The whole experience was excellent from the moment we entered the home. The staff were friendly, empathetic and receptive to Mum's needs.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   5 out of 5

Our experience was for two weeks emergency respite on the dementia floor. The staff were generally wonderful at ensuring our family member was properly cared for - which included, initially, bathing and dressing as well as meals. There were a couple of staff in particular who were just fantastic in their kindness and empathy and general upbeat nature. Requests were taken care of, appointments successfully noted. We did have one concern regarding an outing that went awry, though this was taken seriously by the administration and was in part due to an external company's staffing error. Our only real reservation with long term care is/was the lack of outdoor space, which some older people desperately need for a positive day-to-day existence. Otherwise, highly recommended based on our limited experience.

How likely would you be to recommend Claremont House? Likely

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Average Rating:   3.8 out of 5

1. Staff kind and helpful, willing to 'go the extra mile'.
2. Room - cushions would be better with 50% of the stuffing removed. They are too full and too hard. (Scatter cushions)

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.6 out of 5

While mum's been here the last six weeks she has been very well cared for.
Staff have been so kind and helpful, she is treated with dignity and compassion. We have felt better that she's being so well looked after, giving us some peace of mind at this upsetting time.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   5 out of 5

A nice pleasant room with home comforts. Very easy to call for help if needed. Looked after in a friendly way by a caring staff around the clock.
Lounge areas are very comfortable. Staff will do anything required.

How likely would you be to recommend Claremont House? Likely

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Average Rating:   4.2 out of 5

My husband and I are full-time carers for my 97-year-old mum, who has moderate dementia. When I fell and fractured my ankle we were unsure as to how we would cope. I contacted Claremont House to ask if they could help in any way. The manager assured me she would contact me when she made enquiries she called back in five minutes to say a room would be available for mum that afternoon .....that's service

As the policy is not to use names I won't, but each member of staff that cared for mum did so with understanding and compassion, keeping her safe when she became challenging, and calm when bewildered by her new environment. Keeping me informed when mum didn't eat very much, and contacting the GP to request some build up foods to help her.

Tea, cakes and hugs were in abundance, even a reassuring hug to me a weepy daughter on leaving mum. The decor and rooms are beautiful, but without the first class care, these would mean nothing.

Many thanks.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.6 out of 5

We were initially looking for somewhere for my mum to stay for a couple of weeks respite whilst my wife and I went on Honeymoon, and we were extremely pleased with the reception and care she received.

Claremont House is well appointed and very tastefully decorated throughout. It is clear a great deal of thought and attention to detail has been applied to the layout, and all of the rooms and public places are generously proportioned.

The care the residents receive can only be considered first rate, and the food (according to my Mum) is excellent. The staff are always welcoming, and care deeply for their charges.

There are activities on a daily basis, and our two small daughters are always invited to assist whenever they visit, much to the obvious pleasure of the residents.

My Mum is most enamoured with the home, the residents and most especially, the care personnel who look after everyone. She simply loves it, and is delighted to be there.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.5 out of 5

Claremont House is a beautiful residential home, with lovely facilities, importantly for our family, it made it extremely easy for our family to spend time with Mum there.

The staff care team on the 1st floor were absolutely fantastic, looking after and caring for Mum and reassuring the family. This extended to the catering staff, domestic staff and management who always took time to chat with Mum and the family.

It is not an easy decision to choose residential accommodation however for us this was a very good decision.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   5 out of 5

I was admitted to Claremount after spending 2 weeks in the hospital with viral pneumonia for a 2-week admission of antibiotics and continuous oxygen. I was in a 6 bedded bay, 4 beds of which were occupied by 60-94-year-olds and 2 by teenagers. We became friends and each of us were treated with respect and consideration by all staff, especially the nursing teams. Being a Parkinson's disease sufferer, I need medication at all hours, out of routine time and rarely had to remind staff of this requirement. Being a stranger to hull I can only say a sincere thank you for all the care given to myself and my family.

How likely would you be to recommend Claremont House? Likely

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Average Rating:   4 out of 5

My mother spent two weeks in respite care at Claremont House in September 2017. She had a large, light and comfortable room on the ground floor and was impressed with the care and attention she received from the staff. Everyone was very pleasant and helpful; teas and coffees were available at any time and as often as she wished and meals were plentiful and varied. As a result of her experience, in particular, the staff who looked after her, she has now decided to leave her sheltered flat and to move to Claremont House permanently. She is looking forward to moving into the same room and to have a more relaxing time.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.6 out of 5

I cannot praise Claremont House enough for the fantastic service and care whilst my father has been in residence. Five star care in five star surroundings. What more could you ask for. The staff are wonderful and give you great confidence in their abilities. Claremont House exceeded my expectations and I am so glad we chose it for my father who deserves the very best in his twilight years. Thank you so much for looking after him so well.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   5 out of 5

My husband was in respite care for nearly two weeks after two weeks in hospital, where he was treated for an abscess in the mouth, had a tooth removed and was struggling with vascular dementia with some Alzheimer's. We found the home very satisfactory, but he died on August 29th.

We were sorry he lost his watch and some items of clothing, but the open door policy in rooms was to blame.
We were very happy with the way that they treated him and looked after him.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4 out of 5

Enjoyed my time there as surroundings very pleasant. Staff all very good but the food left a lot to be desired, comfortable and clean. Staff all work hard and long hours, it must be tiring but always cheerful. Could do with more staff, as telephone and buzzers can be ringing for ages before being answered.

How likely would you be to recommend Claremont House? Likely

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Average Rating:   4.3 out of 5

Everything a "care home" should be. Comfortable accommodation, with any needed medical help from outside, be it doctor, nurse or physiotherapy contacted immediately. Staff are most helpful - all friendly and willing to help. Food is of a good standard and plenty of it. A great place to retire to or recover from injury.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.6 out of 5

Claremont House is a really lovely place for my Grandad. The surroundings are like a boutique hotel and the staff are extremely friendly and helpful. I have been very happy knowing he is cared for properly. The meals always look lovely and the activities available are great.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   5 out of 5

My daughter, who is crippled with MS arrived at Claremont thin and gaunt and could hardly feed herself. She went home much better because of the excellent care and food (an excellent cook), but at only 57 years old, was pleased to see her own home again, with carers, understandably.

How likely would you be to recommend Claremont House? Likely

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Average Rating:   4.6 out of 5

Very helpful and friendly. I can't say any more.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.9 out of 5

Well designed facilities, excellent for the resident's needs.
Residents looked after by caring staff and management.
Visitors welcomed by staff and can integrate with residents easily.
My mother settled in quite well, which gave peace of mind to her family.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.7 out of 5

Whilst my mum has only been in the care home for a few weeks she has settled into life there very quickly which is a great compliment to all of the staff who we have found to be so helpful in helping her during what has been a difficult transition from living in her own home.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.8 out of 5

We needed emergency respite so I phoned Claremont House on Sunday, an assessment was carried out on the Monday and mum arrived on Tuesday. The home is bright, airy and tastefully furnished but being a new purpose built building, I would have expected this. Senior staff on Wessex who I have had contact with are experienced in their field and quickly seemed to understand my mother which gave me confidence and peace of mind. The junior carers showed great empathy and understanding both to my mother and other residents. I visited nearly every day at various times of the day and evening and never once saw anything I was not happy about. Not in a million years would I have expected my mother to settle in a care home like she did. Her anxiety and agitation were far less than they had been; there was always something or someone for her to engage with. She is returning for respite 1 week in every 4 which is a true testimony to the fact that both of us are happy with the care she is receiving.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.7 out of 5

Mother thoroughly enjoyed her stay. Staff very good, food excellent and comfy bed. The room catered for Mum's needs, facilities were excellent and during her stay was able to have her hair done by the on-site hairdresser.

Would definitely use again.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother moved into Claremont House about four weeks ago. The staff have been so lovely and kind to my mum treating her with care, compassion, dignity, respect and awareness to not only her personal needs but also to her mental wellbeing.
The small details have not gone unnoticed by me. As an example, making sure her nails are clean, just sitting having a chat about the past or doing a puzzle with her, along with the big ones to help my Mum settle into her new environment.

We have had a positive and supportive experience with every member of staff which if you are looking for a care home for your loved one, I hope this review has helped you to consider Claremont House. No appointment is required to have a look around, just turn up.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   5 out of 5

The excellent care that my frail mother has received to date, matches the excellent facilities at Claremont House. My mother is treated as an individual; her needs and preferences are consistently accommodated and all of the staff treat her with friendly warmth, kindness, respect and dignity. Visitors are warmly welcomed at any time to my mother's new "home" (free drinks and cake are offered also). Claremont House lives up to its name as a Care Home; the care is excellent, home is where my mother is happy, well looked after and at ease, and family members are welcomed. The staff, the food and the facilities are outstanding. This is an exemplary care home. I am so relieved and truly grateful that my mother is here.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   5 out of 5

As the full time carer of my partner I was faced with a dilemma when told, and given a date, for a hip replacement.
I did a lot of research and visits and chose Claremont House. My choice was based on safety, professionalism, security and quality of staff and care.
I met with several members of staff in a temporary office when the home was nearing completion. They filled me with confidence and I managed to change the date of my operation so as to enable him to have respite care at Claremont.
I couldn't have made a better choice.
My operation and recuperation went ahead with absolutely no problems, helped by the confidence I felt in everyone and everything at Claremont. His respite care has been seamless and I would not hesitate to recommend to anyone.
Thank you to everyone at Claremont for making my operation and recovery so much easier as I was safe in the knowledge he was so well looked after by a team of wonderful staff.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.9 out of 5

Since my mother came to Claremont House. I have seen a significant change for the better in her wellbeing. This won't mean much to most but I actually got to sit down for a full hour with my mother instead of watching her walk around and around in circles for an hour. Claremont House is pleasant to the eye, fresh and clean and feels a safe environment for my mother.
The staff are great and the good work they've done with my mother in a short space of time is very encouraging.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.9 out of 5

Being a Financial Adviser I come across care planning a great deal and the pitfalls of looking for a suitable care home. When my grandmother's care home was closing, I have to admit I panicked. Then I heard that Claremont House was being built. I did my own due diligence on this company and was extremely pleased with my findings. As a result, I worked closely with the marketing manager and the care home manager to secure a place on behalf of my grandmother. She has now been a resident at Claremont House for 1 month and during this time I have seen a significant change in her. The staff seem to go above and beyond when taking care of her. I can't rate the team at Claremont House highly enough and if you are looking for a care home, pay a visit and have a look around. Having viewed many care homes in the area, I believe this is by far the best I've seen.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   5 out of 5

Since mum moved to Claremont House from another home, I have seen a marked improvement in her general appearance and demeanour. The home is a lovely environment which helps everybody. The care is of a high standard most of the time. The home is new and purpose built with everything the staff need to do their job and I have confidence that the level of will continue as time goes on.

How likely would you be to recommend Claremont House? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Crown Care

Date: Monday 15 Feb 2016

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Care Home Idol 2016

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