Claremont House

Wingfield Way, Beverley HU17 8XE
Review Us
9.8 95 Reviews
  • Claremont House, Beverley
Claremont House, located in East Riding of Yorkshire, opened in April 2017. The home has 73 bedrooms with en-suite wet rooms.

The home delivers the best quality environment the region has to offer while providing the highest possible standards of care to ensure individuals get the attention and lifestyle they deserve.

Claremont House is equipped to accommodate people with high levels of health and personal care needs. The memory impairment facility provides accommodation that has been tastefully and sympathetically designed to offer a safe, secure and stimulating environment for people who may have varying degrees of memory impairment.
Menus are created by chefs who are experienced in providing a range of nutritious meals to suit all appetites, tastes and dietary requirements.

There is a wide range of daily activities on offer with opportunities for social interaction with like-minded people.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home for further information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jane Olafsen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (71)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.

Parking

  • Parking on site

Claremont House Reviews (95)

9.8

Claremont House has a Review Score of 9.8 (9.826) out of 10, based on 23 reviews in the last 2 years.
Over all time Claremont House has 95 reviews.

Overall Experience
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  • 17
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Date Published
  • 95
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  • 23
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Reviewer Connection to Claremont House
  • 31
  • 23
  • 10
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Total of 95, showing 41-60
Review from Gary P (Son-in-law of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Managers efficient, friendly and professional. Arranged admission quickly following a hospital stay. Kept family informed at all times. The staff are very friendly. Have visited home before lockdown, beautiful surroundings and rooms.
Staff seem caring for people in a dignified way. Activity girls
doing arts and crafts. Warm, inviting place. Nothing too much trouble.
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Review from Richard H (Son of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Claremont House for respite care for my mother over the past few years and have found it very good. I always have peace of mind that she is being very well looked after. The staff all know her and are very kind and understanding of her needs. The admin team always keep me informed when necessary
and ensure all the right equipment is in the room.
There are always activities for my mother, i.e Bingo etc and also have an onsite hairdresser.
I will continue to use the excellent service of Claremont House.
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Review from John S (Son of Resident) published on 17 September 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am really fed up with Claremont House and Crown Care.
1) The garden they told me was being built last September has had nothing done to it apart from clearing some rubbish in 10 months. Consequently, Dad can't get outside at the moment and looks as pale as a sheet.
2) After 4 months of Covid-19,
their best efforts to enable visits is an old table outside and 21 visit appointment a week for 70 residents. This means that if you can book an appointment it will be cancelled if the weather is bad (in England!). I think Crown Care's efforts in this respect are simply inadequate and show a lack of care and understanding.
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Review from G M (Respite Resident) published on 5 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third successive year here and will no doubt be back again in the future.
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Review from Graeme T (Son of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been residing at Claremont House for almost 2 years and they have very different needs and require different levels of care. The staff are kind, patient and show a high level of care, compassion, empathy and treat my parents with dignity and respect. Claremont House has very nice
communal areas and facilities that have certainly helped my Mum and Dad settle in, feel comfortable and at home in their new surroundings. I would like to thank all members of staff for looking after Mum and Dad since they arrived and keeping them safe, in particular over the last few months during this very difficult period of the Covid 19 pandemic.
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Review from Lynn P (Daughter of Resident) published on 11 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Claremont House since it opened. I’ve had one or two issues but they have been dealt with swiftly. Staff are friendly and approachable. I’m looking forward to the garden opening as Mum can’t access outside really.
Today (6/8/20) the staff went out of their way so I could see Mum
as I haven’t seen her since before lockdown. They brought her outside for me, it was very much appreciated as I realise the staff must be extra busy at the moment and they didn’t have to do it. I believe Mum looks on Claremont as her home and is as happy as she can be with advanced dementia.
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Review from J M (Daughter of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Claremont House for over 2 years and has generally been comfortable and content. Since lockdown it has been extremely difficult being unable to visit Mum and dealing with concerns that we may never be able to see her in person again. However, we have kept in contact via regular video
calls and it has been great to see that Mum is being so well looked after by all of the staff who are cheery and positive despite the extra burdens placed on them during this time. I would really like to thank everyone involved in Mum's care for their hard work and for looking after her with kindness and affection - particularly over these last months. It is especially good to see that mum's health seems to be better now than when lockdown began! I do hope that it won't be very much longer before we can properly spend time together again.
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Review from Sue C (Daughter of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all of the wonderful, caring staff at Claremont House for the level of care which they have shown Mum during the last 2 years, but especially during the last few difficult months, when we have not been able to visit. They have done everything possible to ensure residents’ safety
and to keep spirits up. The staff have been very willing to operate the tablet or Mum’s phone so that we have been able to have regular chats, which have made all the difference. It is reassuring to know that Mum is in such good hands when I cannot visit her daily due to the pandemic.
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Review from Tricia D (Daughter of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kindness, patience and caring are three words that epitomise this Care Home. Mum has been a resident for almost a year and has been treated with dignity. In the period of the COVID 19 pandemic the home has taken every measure to protect all resident and has provided activities to help residents who
could no longer go out. During this time we had FaceTime calls with Mum and are now pleased to see her outdoors.
Prior to lockdown, Mum enjoyed her 90th birthday in the Care Home. The staff gave her a party which could be enjoyed by us the relatives and fellow residents.
The rooms are very clean and comfortable. My only criticism was that, prior to lockdown, Mum's clothes were not always hung up or folded away but left in a pile in her chair and it was hard to tell which were clean and which were awaiting laundry.
Our thanks go to all staff who are looking after Mum.
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Review from Rachel B (Daughter of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Claremont have been outstanding during the Covid pandemic. They have contacted me when Mum has had issues. Mum was very confused at the beginning and staff members used her iPad to contact me to reassure her.
It has meant such a lot to our family, knowing that Mum is being cared for so
well by everyone at Claremont. We really appreciate everything the staff have done at a time when they have been worried about their own safety.
Having spent a lot of time with Mum in the home, I know what a lovely, family atmosphere the home has. The staff are always pleasant, they help Mum when she’s confused and they have made us both feel part of the Claremont family. Thank you to all the staff.
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Review from Jo H (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Claremont House for 2 years before she passed away last week. Initially, she stayed for respite care before becoming a permanent resident. Situated on the ground floor, she loved her beautifully decorated room and loved watching people pass by her window. She was a very poorly lady
but was very contented and loved living at Claremont. Nothing was too much trouble and she was very well cared for. Yes, there was the odd niggle but the staff worked so hard and were extremely busy. When Mum’s health started to deteriorate, I really can’t thank the staff and management enough for their exceptional care. Mum felt loved and she felt safe. Carers still managed to make Mum smile even at the very end. Thank you to everyone but particular thanks to the manager and those that knew my mum best and cared exceptionally well for her.
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Review from R C (Husband of Resident) published on 11 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As before, the care was superb, with consideration, and dignified. End of life care, excellent, though tough, due to COVID-19 problems. My wife passed away comfortably and peacefully with the staff with her. Under trying conditions the staff worked tirelessly and they deserve a medal. Well done all.
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Review from A C (Granddaughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care staff at Claremont House with how they look after our Nana. They go above and beyond to make sure she is well looked after. Nothing is too much trouble. They even offer help and support to us as family members. Nana is always singing their praises when we see her and loves living
at Claremont House despite not wanting to go into a care home originally. They have completely changed her view of them.
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Review from P B (Nephew of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have had better care anywhere. All the staff have been absolutely amazing.
Nothing was ever too much, from cleaners, caretakers, carers or admin, they all chowed such amazing knowledge of clients and family.
When the end came, they stayed back after shift; just to be with our uncle. Amazing
team.
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Review from Chris H (Son of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a spell in hospital, my 99 year old mother was in Claremont House only for a very short period before she sadly passed away, hence my experience of the home is somewhat limited. What I can say is she received a lovely warm welcome when she arrived on a Saturday evening, and her room was spotlessly
clean. All the staff I had dealings with were lovely people.
Prior to choosing Claremont House, I looked at a couple other care homes in the area, but I thought Claremont was the best by far. The price per week is a little more expensive than other care homes I looked at, but I felt the extra cost fairly reflected the quality of the home when compared to others.
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Review from C B (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very impressed by both the quality of the care that my mother receives at Claremont and by the place itself, which (judging by our experience of the ground floor) feels more like a hotel. The staff are very caring and treat my mother with kindness and respect - some even treat her like
a member of their own family. The food is good - and there is always a choice of 2 main dishes, plus an alternative menu of more standard options eg omelettes etc. The admin staff are also efficient and professional, responding positively to requests where possible. We are very pleased with our choice.
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Review from Edith K (Resident) assisted by family/friend published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was offered a room on the date I needed to leave the hospital which was excellent and even though I did not arrive at the home until 7.30pm in the evening, I was made welcome and offered food.
The home was nice and quiet and peaceful, which is exactly what I needed to recover sufficiently in my ten-day
stay to go home. All of the staff were pleasant and friendly and approachable for anything I needed.
I would recommend this home to anyone.
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Review from J T (Daughter of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although procedures are put in place these are not always adhered to which makes things frustrating for all concerned.
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Review from Stuart W (Son of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came into Claremont House as a permanent resident after being hospitalised. She was underweight, miserable and very confused, with no interest in food. Her health had been declining over the last couple of years and thanks to the dedicated care of the staff she has made a remarkable recovery.
She is now happy, contented, gained weight and is back to her normal self with just short term memory loss. We cannot thank the staff enough and the care she has received for her amazing recovery and would not hesitate to recommend Claremont House.
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Review from M R (Son of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Claremont House for 18 months. During this time she has enjoyed excellent treatment. The staff are very kind and considerate and treat their residents with the utmost respect. Additionally, they are extremely pro-active in looking for ways to enhance the lives of their residents. What
complaints there are, are dealt with swiftly and firmly by the senior management. The food is excellent and goes way beyond that expected in a care home.
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Claremont House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Claremont House is calculated as follows: ( (229 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 270 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claremont House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

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Kerry

Job Title: Interim Home Manager Joined: 2022

Kerry has worked in Care for over 30 years and has experience in all aspects of Social Care.


She is very passionate about Person Centred Care and making sure we provide the highest quality service to our Residents. This is done through supporting and leading the excellent team of staff at Claremont House.

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Stephanie

Job Title: Business Support Manager Joined: 2017

Stephanie has worked in the Care Home Administration for 15 years. Stephanie supports the Home Manager on a daily basis as well as ensuring all the administration aspects of the business are met.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claremont House to verify any information. View our terms and conditions. Claremont House has an Enhanced Service - more info.