Grampian Court Care Home

Grampian Drive, Peterlee SR8 2LR
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9.9 224 Reviews
  • Grampian Court Care Home, Peterlee
Grampian Court Care Home, situated in the friendly town of Peterlee, supports older people to lead their best lives with personalised residential and residential dementia care.

This warm, welcoming home offers a choice of several comfortable sitting rooms and dining areas, as well as its own hair and beauty salon and café. The lovely landscaped garden, which is looked after by residents and is a great place to relax in the warmer weather.

The catering team at Grampian Court understands the nutritional needs of older people and creates delicious meals which can be enjoyed in the spacious dining areas which provide a welcoming space to enjoy meals with fellow residents, or family and friends.

From care assistants to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents as they settle in to life at the home. They take time to learn about each resident’s hobbies and interests to design a comprehensive activity programme with something for everyone to enjoy. So whether they prefer enjoying some peace and quiet, engaging with the enriching activities programme or spending time with the Peterlee community, residents are supported to continue to enjoy the things they love most.
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Care Provided by Grampian Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1311
  • Self-Funded Residential Dementia Care: from £1348
  • RESPITE Self-Funded Residential Care: from £1311
  • RESPITE Self-Funded Residential Dementia Care: from £1349

These prices are only a guideline, please contact Grampian Court Care Home to find out the exact price for your requirements.

Contact Grampian Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Grampian Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Brown (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Single Rooms with Ensuite Wet Room (57)

Parking

  • A large car park is located at the rear of the building for relatives, friends and guests.

Grampian Court Care Home Reviews (224)

9.9

Grampian Court Care Home has a Review Score of 9.9 (9.859) out of 10, based on 31 reviews in the last 2 years.
Over all time Grampian Court Care Home has 224 reviews.

Overall Experience
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Date Published
  • 224
  • 10
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Reviewer Connection to Grampian Court Care Home
  • 81
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  • 15
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  • 7
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Total of 224, showing 21-40
Review from S G (Relative of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been a resident for over a year now and continues to be very happy here. The staff provide a good level of not only care but also show interest in her as an individual, particularly the well-being team.
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Review from W A (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, well looked after it's like a hotel. No smells like some homes. The staff are very friendly and approachable. Mum is well cared for.
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Review from Carole S (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grampian Court Care Home is a lovely home. During the month of December, there were lots of activities for Mam to join in with. Caring staff and safe environment.
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Review from Ann C (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is amazing. The care that has been given to my dad when he was poorly was excellent. My dad feels at home as everyone is treated like family. Management and all staff go above and beyond to help cater for Dad's needs. I never worry about him when I'm not there as the love and care he receives
is just amazing.
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Review from June P (Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy and safe. The staff are excellent, like family.
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Review from Marjorie R (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam is very well and patiently cared for by all members of staff. Every one of them is cheerful and pleasant, all the time, in spite of doing a difficult job with many residents. Thank you all so much.
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Review from John P (Son of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always enjoy visiting my Mam at Grampian Court Care Home as the staff are so pleasant and friendly, they look after my Mam very well (gold medal needed) Nothing is too much for them. It is well known as a five-star home, it is run very well indeed!
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Review from Janice D (Wife of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent 2 weeks respite in the care of Grampian Court.
The care staff were exceptional, as were the management.
The home is extremely clean and well looked after and the activities were well organized. I would recommend Grampian Court to anyone looking for an exceptional standard of care
for their relatives or loved ones.
Hopefully, I will be using this home again, it is a weight lifted off my mind to have found such a lovely place to leave my husband, it felt very much like home from home.
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Review from B J (Daughter of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care for my mother is good. She looks healthy and is putting on weight. My only concern is she has been hit by another resident three times.
Reply from Clare Sheehan, Careline Advisor at Grampian Court Care HomeThank you for taking the time to submit a review about Grampian Court and your kind words around the care that your Mother has been receiving. I am sorry to hear there has been an incident which resulted in your Mothing being hit by another resident. The home manager has informed us she has already reached out to discuss this incident with you. If you feel you would like to discuss anything further about the incident or the care being provided to your Mother, the home manager would be more than happy to organise a meeting. Please contact the home directly, if you feel this is something you would like us to organise.
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Review from C G (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the main are caring, considerate and very helpful, some more than others. Mam was treated with dignity and respect, couldn't ask for anything more. Communication excellent. We were kept informed of health concerns at all times. We would recommend the home to others. Thank you for your support
at difficult times. They have given my mam palliative care - this was exceptional, all carers have been outstanding. Were there whenever needed.
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Review from J M (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I visit the care home I have found the atmosphere to be very relaxing. My mam always seems to be relaxed and comfortable, any issues that have arisen during my visits which have been few and far between., have been dealt with professionally and immediately by the staff. I have no issues with
this care home. God bless all the staff.
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Review from Stephanie S (Daughter of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has settled very well in her time at Grampian Court. All the staff cater to her needs very well and give her assistance when needed. We didn't want Mam to come into a care home if we had a choice but as a family we had no choice. We would highly recommend Grampian Court to any family looking for
a care home.
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Review from Michelle R (Daughter of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad's transition into care has been made a more smoother experience than we expected. Mainly due to the care and environment created in the home. Staff communicate very well regarding any concerns and treat residents with dignity and respect.
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Review from Colin C (Brother-in-law of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely impressed with the care and attention given by all the staff I came in contact with. Management of the home was not just a name but was regularly facing an active role in the care of my sister-in-law. Staff were always smartly dressed and also gave attention to family and friends visiting
the residents and prepared to answer questions and give help when necessary. Given press reports on care homes in recent years, I was extremely impressed with the all-around standards of this home.
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Review from S C (Sister of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly loving, caring, compassionate staff which includes all who work in the home. They show concern for the residents but also for the visitors to the residents. We are amazed at their 100% care, nothing is too much trouble. Care for the terminally ill is all anyone could ask. My sister has been
well cared for. My gratitude to all who work there.
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Review from Allan B (Son of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mam has been in Grampian for about 22 months now. I visit every day and have consequently got to know the staff and some residents very well. The home is lovely, as are all the staff, who do their best to cater for my mam's needs. My only concern is the number of carers who see to Mam's physical needs,
particularly her toilet needs. Quite simply, there aren't enough staff employed to cater effectively for this. Waiting times for toileting are sometimes very long. I have no complaints at all about the staff, there just aren't enough of them. Surely with the money the owners of the home are taking in each week, they could afford to employ more staff and make what is a very good care home an excellent one. I want to stress again that the existing staff are excellent and I have every sympathy for them because, at times, due to the demands placed upon them, their job is a very difficult and frustrating one. They themselves realise that, occasionally, the service provided could be better.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Grampian Court Care HomeThank you for taking the time to leave a review of Grampian Court. I am sorry to hear you feel as a home we do not have enough staff on duty to meet your mother's needs. We review the staffing dependencies monthly or beforehand if there have been any changes to our resident’s needs. We would be more than happy to discuss this concern in person if you would like more information around how we calculate our home's staffing levels. If you would like to arrange a meeting with the home manager at a date and time that is suitable for you, please contact the home directly so we are able to arrange this. Once again thank you for taking the time to leave us a review.
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Review from Jackie R (Daughter of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was with great sadness that we had to place our Dad in here but truthfully he could not have been placed anywhere better! They care and support and laugh with our Dad. He is safe, secure and surrounded by lovely ladies who cater to his every need. He is very happy and extremely comfortable here.
Please ensure we are grateful for everything you do.
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Review from A T (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Grampian Court unconditionally. All the staff are lovely with all the residents and care for them as if they were their own family. My mum is having health issues and I know that the staff are brilliant and caring for her and manage difficult situations 100%. Thank you to all staff
members.
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Review from Diane H (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been living here for the past month. In that short time, she and her family have been made to feel welcome. Nothing is too much trouble for the staff if anything is needed. The staff and manager here go above and beyond to provide a wonderful caring environment.
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Review from Carol H (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into Grampian Court Care Home last week feeling very nervous and unsure. Thanks to the wonderful staff, he is settling nicely. At home, he wouldn't thank you for a meal, having no appetite, but now he is trying many different meals and says the food is beautiful. The management and staff
are fabulous.
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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Grampian Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Grampian Court Care Home is calculated as follows: ( (324 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 369 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grampian Court Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (1)

Emma

Emma Hume

Job Title: Home Manager

“For me, kind care is creating a homely environment where everyone feels respected, comfortable and content.”


As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for HC-One for many years, Emma closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Grampian Court.


When asked what she enjoys most about her role, Emma remarked:


“I just love that no two days are ever the same, every day can be a new experience.”


Outside of work, Emma enjoys spending quality time with her two children, family and friends.


If you would like to find out more information about Grampian Court, Emma has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grampian Court Care Home to verify any information. View our terms and conditions. Grampian Court Care Home has an Enhanced Service - more info.