Kingsclear

Park Road, Camberley GU15 2LN
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9.8 81 Reviews
  • Kingsclear, Camberley
Located in in a quiet setting in Camberley, Kingsclear care home provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy quality facilities including a café, cinema room and hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. There is always something to look forward to with a schedule of regular activities, events and outings in the home’s own minibus.
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Care Provided by Kingsclear

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 97 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2050
  • RESPITE Self-Funded Nursing Dementia Care: from £2050

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Kingsclear for full pricing details and T&Cs.

Contact Kingsclear to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Kingsclear to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Robert Cook (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (97)
  • Single Rooms with Ensuite Wet Room (97)

Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.

Parking

  • Onsite parking is available

Kingsclear Reviews (81)

9.8

Kingsclear has a Review Score of 9.8 (9.811) out of 10, based on 31 reviews in the last 2 years.
Over all time Kingsclear has 81 reviews.

Overall Experience
  • 69
  • 7
  • 1
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Date Published
  • 81
  • 9
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  • 31
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Reviewer Connection to Kingsclear
  • 30
  • 15
  • 8
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  • 1
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Total of 81, showing 21-40
Review from V O (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have both been in the care home for a few years now and we have been very pleased with the care and support they have both received but even more so yesterday when my father passed away. The nurses and staff were absolutely amazing! So very kind, caring, and considerate to my father, and
even though he wasn't conscious they were talking to him telling him what they were doing, and being very gentle with him. They were also so kind and supportive to us siblings and even more so once my father passed.
Their compassion was very touching and I couldn't have wished for my father to have been in any better care. So a big thank you to all who were involved, you brought light to our very dark day.
Reply from Harry OBrien, Marketing Executive at KingsclearThank you so much for your incredibly moving words, we are so sorry for your loss and all our thoughts are with your family. Your parents have been much loved members of the Kingsclear family and your father will be truly missed in our community. It's so heartwarming to hear the impact our team has had on your family and we're so thankful for your kind words about their gentle and kind approach to your parents' care and the support given to your family - we're so very proud of them! We know how difficult this time has been for you all but we're so touched to hear that we've brought some light to a dark time. Thank you again for your lovely review, it will mean so much to our team!
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Review from D L (Daughter-in-law of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving my Mother-in-law to Kingsclear her life has changed dramatically. Before, she would not be encouraged to leave her bed or take part in any activities. The staff didn't really even get to know her as a person. Within 3 days of being at Kingsclear she has had a shower, taken part in arts
and crafts, made lots of new friends and has a new lease of life. The staff has been absolutely amazing. All so friendly and genuinely lovely. She hasn't once mentioned her old flat (which used to be daily before). I can't thank everyone enough for all they have done, even just in the last two months. The food is also delicious!
Reply from Home Manager, Home Manager at KingsclearThank you so much for your wonderful review, the transformation we've seen in your mother-in-law is so inspiring and we're honoured to have helped her to gain a new lease of life. We're sorry that she had a tough time with her previous care provider but delighted that she's now happy at Kingsclear, enjoying lots of activities and making new friends! We really appreciate your kind words about our team and the love and care they dedicate to their roles - we're so proud of them and the impact they've had on our residents' lives. We can't tell you how much this feedback means to us - our team will be touched to hear your lovely comments!
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Review from Valerie D (Friend of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our friend for coffee and was pleasantly surprised at how really comfortable and beautifully furnished it was. The staff were very helpful and we were made welcomed and enjoyed a very pleasant coffee morning with our friend, who seems very happy there.
Reply from Home Manager, Home Manager at KingsclearThank you so much for leaving us such a wonderful review, we're glad to hear you enjoyed your visit to Kingsclear and felt welcomed by our lovely team. We're delighted that your friend is so happy - it means so much to us to know we're making a positive impact in their life. We look forward to your next visit!
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Review from M C (Daughter of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Kingsclear for over a year now and she has gone from strength to strength. Very happy with the care provided and she has made many friends. The care team go above and beyond. The home is very clean with a very warm atmosphere.
Reply from Home Manager, Home Manager at KingsclearThank you so much for your review, M, we're overjoyed to receive such wonderful feedback. It's an absolute pleasure caring for your mum and it's so lovely to see her making so many friends and enjoying herself. Our team will be touched to hear your comments!
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Review from M D (Daughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express how wonderful this care home is, we feel very lucky to have our family member at this home. All staff are so friendly and very attentive. What makes it even more special is nothing is too much trouble.
Reply from Home Manager, Home Manager at KingsclearWe really appreciate your feedback, M, our team will be delighted to hear your recognition of their dedication.
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Review from V H (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, large rooms, clean, light and airy. Day staff are excellent, sometimes agency staff at night are less experienced.
Reply from Home Manager at KingsclearThank you for your review; we're glad you like our home. We'll pass on your feedback onto the team.
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Review from Jo A (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother was very poorly and went into Kingsclear initially for respite. She was made to feel very welcome by all the staff, so much so, she decided to stay. She has a beautiful room, the carers are amazing and the food is so good, that she has put on some weight at last. The fee is standard
for this area, but Kingsclear beats the competition with the extras they lay on such as the activities and the bistro. As a relative, we are also welcomed into the fold by staff and residents alike. My mother is very happy there and the stress of worrying if she is ok on a daily basis has been alleviated. As a family, we are all extremely happy with the whole package and would not hesitate to recommend them.
Reply from Home Manager at KingsclearThank you so much for your wonderful review. It's such a privilege to care for your mother, and we're so glad it has alleviated some stress for you and your family. Our team will be touched to hear your lovely comments!
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Review from C P (Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It was difficult to keep track of meal times because of shift changes and different methods of communication. I found the medical staff seemed to be more interested in complying with rules and regulations than practical matters and there was a lack of coordination among these members. The exception
was the nurse who cleared a blockage in my catheter, although I was unable to establish whether she was staff or agency.
Reply from Home Manager, Home Manager at KingsclearThank you for taking the time to share your feedback. We pride ourselves on the resident experience and we are always looking to improve the services we offer. We have recently implemented a new welcome pack for our residents to further strengthen our communication and we are constantly reviewing our admission journey to ensure a smooth transition for the people in our care. We would be grateful if you could contact us so that we can learn more about your experience and continue delivering the very best care for our residents.
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Review from Jan D (Wife of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't express how pleased and grateful we are as a family to have been able to get my husband into Kingsclear. At first, we weren't sure if they had space or could satisfy his complex needs. We needn't have worried! He is content, fairly happy (he has dementia so it does impact that), so well looked
after and well fed! He is safe which is so reassuring. He has an abundance of activities etc, which he is encouraged to join in.
Reply from Home Manager, Home Manager at KingsclearThank you for your amazing review, Jan! We're so pleased to hear that your family feel assured in your husband's care and that he's enjoying the many activities we put on at Kingsclear. We strive for personalised care for our residents so our team will be thrilled to hear your lovely feedback.
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Review from R S (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in for respite and she is settling well. The home is welcoming, beautifully furnished and the staff and carers have been more than helpful. It is highly likely that Mum will stay with this home permanently, as a family we are all very happy with this decision.
Reply from Home Manager, Home Manager at KingsclearThank you for your feedback, we are so pleased to read your wonderful comments about Kingsclear and the care your mother is receiving; the team were thrilled with your feedback, as we strive for personalised-centred care for all our lovely residents and look forward to your mum staying permanently with us, thank you.
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Review from Z B (Friend of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A close family friend moved into Kingsclear at the end of last year. She was really reluctant about the idea of moving into a home to start with. However the management were helpful and reassuring that she is going to be in good hands. And she is!
Over the months that she has been there, I have noticed
that she has become a lot happier, despite all the age-related challenges. She has become more social and even made new friends!
The overall atmosphere feels great and there are different activities available each day. My friend has only said positive things about the home, staff and food!
Reply from Home Manager, Home Manager at KingsclearThank you very much for your kind words. Nothing will stop us from delivering outstanding personalised care for all our residents at Kingsclear. The team join me in thanking you for your positive comments and we are so delighted your close family friend is happy.
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Review from S W (Daughter of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kingsclear could not be any more welcoming. My mum was nervous about moving in but she has settled very well thanks to the kindness and consideration that she always receives. I would definitely recommend this care home.
Reply from Home Manager at KingsclearMany thanks for your review and kind words about our home and team at Kingsclear, it is lovely to hear your mum is settling in. Your feedback will be shared with the team.
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Review from Jim R (Friend of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from start to finish. My friend really enjoyed her week of respite at Kingsclear and is considering applying to stay longer term. The staff were great in dealing with us on arrival and departure.
Reply from Home Manager, Home Manager at KingsclearThank you for taking the time to leave us a review and we are pleased to hear your friend enjoyed their respite stay with us at Kingsclear. Your feedback will be shared with the team.
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Review from A B (Son of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father have been here for 4 months. The staff have been excellent in helping them to settle and have quickly picked up on how to manage their needs.
Management are very approachable and are very aware of what is going on within the home. I would highly recommend Kingsclear.
Reply from Home Manager, Home Manager at KingsclearThank you for your review and we are pleased to hear that your parents have settled in at Kingsclear. Your feedback has been shared with the team who will be delighted to read it.
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Review from V H (Husband of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The place is excellent, I have no worries. A lovely place to be in.
Reply from Home Manager, Home Manager at KingsclearThank you for taking the time to leave us a review and for your lovely comments about our home. Your feedback has been shared with the team.
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Review from H P (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kingsclear as a whole is a beautiful care home, the staff are very polite and caring. My mum is on the middle floor, with more and more residents requiring assistance when it comes to breakfast, lunch or dinner time more staff should be on hand. I also find that some of the some of the agency staff
can be a bit lapsy daisy whilst the normal staff are running around trying to do two things at once.
Reply from Home Manager, Home Manager at KingsclearMany thanks for taking the time to leave a review and for your comments about our home and team at Kingsclear. All your feedback has been shared with the team.
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Review from James J (Son of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live up north and, on the various occasions I manage to get down, I am always welcomed and pleased to see how my mum is loving being in here. Very reassuring.
Reply from Home Manager, Home Manager at KingsclearMany thanks, James for taking the time to leave us a review and it is wonderful to hear your mum is loving being at Kingsclear. Your comments have been shared with the team.
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Review from J W (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kingsclear is a beautiful home. Service user tells me carers are good though don't always spend the time assisting in personal hygiene. Carers do not always listen when asked to cut food so struggled when eating.
Home activities can be repetitive and difficult to access unaided, though enjoys the singers.
Reply from , Home Manager at KingsclearThank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team.
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Review from S G (Daughter of Resident) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The regular, experienced longer serving staff at Kingsclear do an amazing job. They show care and professionalism at all times. Despite the demands of the job, the staff have so much patience with Mum and know her well, her likes and dislikes. I can’t thank them enough. I regularly visit Mum and when
I’m not there, I feel confident that Mum’s needs are met and she is well cared for.
Reply from , Home Manager at KingsclearThank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. We strive to get to know all our resident's likes and dislikes to make Kingsclear their home. Your feedback will be shared with the team.
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Review from Jane F (Niece of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
When visiting my aunt at Kingsclear my aunty who had dementia became distressed when she couldn't find her glasses. She had misplaced them previously but was always checking they were in her trusted bag. As she became more anxious I asked a member of staff if we could borrow a pair from their lost property
to prevent the situation from escalating. I was surprised when I was told this is not something that is done at Kingsclear. As a result, my aunt became upset and distressed in a situation I feel could have been avoided. There was no offer of advice or to check she was ok. It didn't help that when I arrived and asked if I could sit with my aunt in the dining room where she was sitting, the staff in the dining room told me she was not in there. I pointed out she was sitting at a table in front of them.
Reply from Home Manager at KingsclearThank you for your feedback. We take comments such as yours extremely seriously as they do not reflect the usual positive feedback we receive, nor the high quality care we pride ourselves on. We will contact you shortly so we can investigate the matter further. We’re always committed to learning and improving from any feedback we receive.
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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Kingsclear is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Kingsclear is calculated as follows: ( (331 Excellents x 5) + (15 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 366 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingsclear is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Robert

Robert Cook

Job Title: Home Manager

I’ve worked in care since I was 18 when I started as a domiciliary carer and stayed in this form of care for over 8 years where I progressed through various roles including supervisor and management roles. Within this time, I also passed my Level 5 in Health and Social Care Management.


In 2020, I joined Kingsclear as the Dementia Unit Manager, before being promoted to Deputy Manager and am now proud to be Home Manager. All roles have given me the opportunity to offer stability to the people living in our community and my colleagues.


I enjoy my daily walk-arounds and getting the opportunity to see and chat with our residents, seeing them smile and make new friends. The local area is lovely and it is important to us that our home is part of the local community. We always look forward to going out and welcoming the community into our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingsclear to verify any information. View our terms and conditions. Kingsclear has an Enhanced Service - more info.