Kingsclear

Park Road, Camberley GU15 2LN
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9.8 74 Reviews
  • Kingsclear, Camberley
Kingsclear Care Home is situated in the affluent suburb of Camberley, providing quality residential, nursing and dementia care for 90 residents on a permanent and short stay basis.

Kingsclear offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, to a cinema room, bistro area and hairdressing salon, there’s plenty to keep residents engaged. The home is surrounded by beautifully landscaped gardens with several rooms on the lower ground floor having access to the gardens from their private patio areas. Kingsclear's team is devoted to helping people live fulfilling lives and maintaining their independence, with the freedom to spend each day as they choose.

Through specialist dementia training, staff are able to create an inclusive environment for all residents where they have access to engaging and meaningful activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 97 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1949
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

These prices are only a guideline, please contact Kingsclear to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Robert Cook (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (97)
  • Single Rooms with Ensuite Wet Room (97)

Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.

Parking

  • Onsite parking is available

Kingsclear Reviews (74)

Total of 74, showing 21-40
9.8

Kingsclear has a Review Score of 9.8 (9.756) out of 10, based on 30 reviews in the last 2 years. Over all time Kingsclear has 74 reviews.

Overall Experience

  • 62
  • 7
  • 1
  • 2
  • 2

Date Published

74
9
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44

Review from C P (Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It was difficult to keep track of meal times because of shift changes and different methods of communication. I found the medical staff seemed to be more interested in complying with rules and regulations than practical matters and there was a lack of coordination among these members. The exception
was the nurse who cleared a blockage in my catheter, although I was unable to establish whether she was staff or agency.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to share your feedback. We pride ourselves on the resident experience and we are always looking to improve the services we offer. We have recently implemented a new welcome pack for our residents to further strengthen our communication and we are constantly reviewing our admission journey to ensure a smooth transition for the people in our care. We would be grateful if you could contact us so that we can learn more about your experience and continue delivering the very best care for our residents.

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Review from Jan D (Wife of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express how pleased and grateful we are as a family to have been able to get my husband into Kingsclear. At first, we weren't sure if they had space or could satisfy his complex needs. We needn't have worried! He is content, fairly happy (he has dementia so it does impact that), so well looked
after and well fed! He is safe which is so reassuring. He has an abundance of activities etc, which he is encouraged to join in.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for your amazing review, Jan! We're so pleased to hear that your family feel assured in your husband's care and that he's enjoying the many activities we put on at Kingsclear. We strive for personalised care for our residents so our team will be thrilled to hear your lovely feedback.

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Review from R S (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in for respite and she is settling well. The home is welcoming, beautifully furnished and the staff and carers have been more than helpful. It is highly likely that Mum will stay with this home permanently, as a family we are all very happy with this decision.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for your feedback, we are so pleased to read your wonderful comments about Kingsclear and the care your mother is receiving; the team were thrilled with your feedback, as we strive for personalised-centred care for all our lovely residents and look forward to your mum staying permanently with us, thank you.

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Review from Z B (Friend of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close family friend moved into Kingsclear at the end of last year. She was really reluctant about the idea of moving into a home to start with. However the management were helpful and reassuring that she is going to be in good hands. And she is!
Over the months that she has been there, I have noticed
that she has become a lot happier, despite all the age-related challenges. She has become more social and even made new friends!
The overall atmosphere feels great and there are different activities available each day. My friend has only said positive things about the home, staff and food!

Reply from Home Manager, Home Manager at Kingsclear

Thank you very much for your kind words. Nothing will stop us from delivering outstanding personalised care for all our residents at Kingsclear. The team join me in thanking you for your positive comments and we are so delighted your close family friend is happy.

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Review from S W (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kingsclear could not be any more welcoming. My mum was nervous about moving in but she has settled very well thanks to the kindness and consideration that she always receives. I would definitely recommend this care home.

Reply from Home Manager at Kingsclear

Many thanks for your review and kind words about our home and team at Kingsclear, it is lovely to hear your mum is settling in. Your feedback will be shared with the team.

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Review from Jim R (Friend of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from start to finish. My friend really enjoyed her week of respite at Kingsclear and is considering applying to stay longer term. The staff were great in dealing with us on arrival and departure.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to leave us a review and we are pleased to hear your friend enjoyed their respite stay with us at Kingsclear. Your feedback will be shared with the team.

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Review from A B (Son of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been here for 4 months. The staff have been excellent in helping them to settle and have quickly picked up on how to manage their needs.
Management are very approachable and are very aware of what is going on within the home. I would highly recommend Kingsclear.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for your review and we are pleased to hear that your parents have settled in at Kingsclear. Your feedback has been shared with the team who will be delighted to read it.

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Review from V H (Husband of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is excellent, I have no worries. A lovely place to be in.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to leave us a review and for your lovely comments about our home. Your feedback has been shared with the team.

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Review from H P (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingsclear as a whole is a beautiful care home, the staff are very polite and caring. My mum is on the middle floor, with more and more residents requiring assistance when it comes to breakfast, lunch or dinner time more staff should be on hand. I also find that some of the some of the agency staff
can be a bit lapsy daisy whilst the normal staff are running around trying to do two things at once.

Reply from Home Manager, Home Manager at Kingsclear

Many thanks for taking the time to leave a review and for your comments about our home and team at Kingsclear. All your feedback has been shared with the team.

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Review from James J (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live up north and, on the various occasions I manage to get down, I am always welcomed and pleased to see how my mum is loving being in here. Very reassuring.

Reply from Home Manager, Home Manager at Kingsclear

Many thanks, James for taking the time to leave us a review and it is wonderful to hear your mum is loving being at Kingsclear. Your comments have been shared with the team.

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Review from J W (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingsclear is a beautiful home. Service user tells me carers are good though don't always spend the time assisting in personal hygiene. Carers do not always listen when asked to cut food so struggled when eating.
Home activities can be repetitive and difficult to access unaided, though enjoys the singers.

Reply from , Home Manager at Kingsclear

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team.

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Review from S G (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The regular, experienced longer serving staff at Kingsclear do an amazing job. They show care and professionalism at all times. Despite the demands of the job, the staff have so much patience with Mum and know her well, her likes and dislikes. I can’t thank them enough. I regularly visit Mum and when
I’m not there, I feel confident that Mum’s needs are met and she is well cared for.

Reply from , Home Manager at Kingsclear

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. We strive to get to know all our resident's likes and dislikes to make Kingsclear their home. Your feedback will be shared with the team.

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Review from Jane F (Niece of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When visiting my aunt at Kingsclear my aunty who had dementia became distressed when she couldn't find her glasses. She had misplaced them previously but was always checking they were in her trusted bag. As she became more anxious I asked a member of staff if we could borrow a pair from their lost property
to prevent the situation from escalating. I was surprised when I was told this is not something that is done at Kingsclear. As a result, my aunt became upset and distressed in a situation I feel could have been avoided. There was no offer of advice or to check she was ok. It didn't help that when I arrived and asked if I could sit with my aunt in the dining room where she was sitting, the staff in the dining room told me she was not in there. I pointed out she was sitting at a table in front of them.

Reply from Home Manager at Kingsclear

Thank you for your feedback. We take comments such as yours extremely seriously as they do not reflect the usual positive feedback we receive, nor the high quality care we pride ourselves on. We will contact you shortly so we can investigate the matter further. We’re always committed to learning and improving from any feedback we receive.

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Review from D W (Daughter of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Heartbreaking experience with nurses and assigned GP saying they aren’t able to feed my mum as they aren’t familiar to her!
Begs the question what’s the point of dementia care homes? No distraction techniques used.
Hospital nurses were able to feed Mum daily. Her hygiene was also shocking with toenails
filthy and overgrown, no calls to make us aware.
Would recommend never sending any loved one here.

Reply from Home Manager, Home Manager at Kingsclear

We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your mother’s care. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. We are always looking to learn and improve the services we offer. We will contact you shortly to discuss the matter further.

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Review from Beverley A (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, after such a short time, I am unable to give a fair assessment of all the categories so I have rated them as satisfactory, I can only give my experience.
Three days in Mum became incontinent (due to diarrhoea, virus? Food?), had a fall, broke her hip, bad smell, not clean (floor, door
handles, light switch, handrail), apparently, food tastes funny, and room dark, dingy, depressing and dirty. Ensuite door bashes into shower rail, paper coming off the wall, no bath (Mum likes baths), tv controls sticky, that smell everywhere. The same morning she fell, two other residents fell all awaiting ambulances, three-hour wait on the floor (not the home's fault, and can't be moved in that situation) but no pain relief was given, no drink only at my request.
Mum has a horror of going back there, she says anyway the place is too big and impersonal and doesn't suit her, though she acknowledges it's a nice looking place, and says carers and other residents are very nice.

Reply from Home Manager at Kingsclear

We’re sorry that your mother had this experience as this is not in line with the kind of positive feedback we usually receive. The well-being of the people in our care is our highest priority and we have passed your comments on to the team so that improvements can be made.

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Review from Liz D (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsclear have been very welcoming and genuinely caring towards Mum since she arrived in September 2021 for respite care following an operation, she then decided to remain as a permanent resident. Regular reviews ensure we are kept fully informed of her care plan, with the opportunity to contribute
towards it. We are very confident in the clinical lead, who continually assesses and understands Mum's needs and ensures they are met by the team of nurses and carers. Staff, all of whom are positive and friendly, generally respond quickly and effectively to any questions or concerns we have. Mum enjoys the food, her room, the entertainment and the company of other residents. We are delighted she chose to live here.

Reply from , Home Manager at Kingsclear

Liz, thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and it is wonderful to hear how much your mum enjoys the food and environment at Kingsclear. Your feedback will be shared with the team.

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Review from Emma J (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed in the home for some much-needed respite giving my mum a break, the care and home was amazing. Dad looked very well looked after during my visits and he stated the food was lovely with so much choice. Dad will certainly visit again.

Reply from Home Manager at Kingsclear

Thank you Emma for your kind words and recognition of the team at Kingsclear. The care, services and support we delivered as a team to your dad during his stay is important to us and we look forward to welcoming him back. Your feedback will be shared with the team.

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Review from Sally J (Respite Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed here for two weeks respite care whilst I was away. The care was amazing and totally made his stay. Everything was amazing from the food to his room to the care. He loved the food and I think put weight on during his stay. Care was great and the management were amazing so helpful. If
I ever need support in the future it will definitely be this care home.

Reply from Home Manager at Kingsclear

Sally thank you for your wonderful feedback regarding your husband's stay with us. We are so pleased to hear he enjoyed his time at Kingsclear and liked the food and his room. We look forward to welcoming him back anytime. I will pass your fantastic comments on to the whole team.

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Review from Peter M (Brother of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to stay at Kingsclear a month ago. The staff are so attentive to his needs and the care is top-notch, nothing too much. The activities team go above and beyond and on the 21st January they held another fantastic event celebrating Chinese new year, my brother loves joining in activities
or just sitting in the bistro chatting with relatives or residents. If you have a concern of any sort you know the managers are there to assist. His room is well-equipped with access to the gardens.

Reply from Home Manager at Kingsclear

Peter, thank you for taking the time to leave us such a wonderful review! We're happy to hear that your brother is enjoying the activities and events we have, as well as the facilities here at Kingsclear. I will pass on your kind comments to the whole team.

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Review from Lacie Anne W (Friend of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been living at Kingsclear since August 2022, she loves it there. When I visit we love either sitting in the bistro or joining in on one of the many events that the lovely activity team plan. The home has a great atmosphere and everyone is so helpful from care through to the kitchen staff.
My friend is living her best life.

Reply from Home Manager at Kingsclear

Lacie Anne, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your friend is receiving such great care at Kingsclear and that you both enjoy the events that have been happening at the home. I will pass on your kind comments to the whole team.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Kingsclear is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Kingsclear is calculated as follows: ( (304 Excellents x 5) + (24 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 352 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsclear is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Robert

Robert Cook

Job Title: Home Manager

"As Home Manager, I believe that our residents should be treated with the highest quality of care possible and ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Kingsclear a happy and enjoyable place in which to live and work.


I enjoy my daily walk rounds and getting the opportunity to see and chat with our residents, seeing them smile and make new friends.


I have worked in care since I was 18 when I started as a domiciliary carer and stayed in this form of care for over eight years where I progressed through various roles including supervisor and management roles. Within this time, I also passed my Level 5 in Health and Social Care Management.


In 2020 I joined Kingsclear as the Dementia Unit Manager, before being promoted to Deputy Manager and am proud to now be Home Manager, all roles have given me the opportunity to offer stability to the people living in our community and my colleagues.


At Kingsclear, we are one big family and everything we do is from the heart, delivering care with passion, respect, and empathy as we would want our own family members to be cared for.


The local area is lovely and it is important to us that our home is part of the local community, we always look forward to going out and welcoming the community into our home. In my spare time, I always look forward to spending time with my family when I get the chance."

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