Kingsclear

Park Road, Camberley GU15 2LN
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9.8 74 Reviews
  • Kingsclear, Camberley
Kingsclear Care Home is situated in the affluent suburb of Camberley, providing quality residential, nursing and dementia care for 90 residents on a permanent and short stay basis.

Kingsclear offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, to a cinema room, bistro area and hairdressing salon, there’s plenty to keep residents engaged. The home is surrounded by beautifully landscaped gardens with several rooms on the lower ground floor having access to the gardens from their private patio areas. Kingsclear's team is devoted to helping people live fulfilling lives and maintaining their independence, with the freedom to spend each day as they choose.

Through specialist dementia training, staff are able to create an inclusive environment for all residents where they have access to engaging and meaningful activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 97 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1949
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

These prices are only a guideline, please contact Kingsclear to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Robert Cook (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (97)
  • Single Rooms with Ensuite Wet Room (97)

Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.

Parking

  • Onsite parking is available

Kingsclear Reviews (74)

Total of 74, showing 41-60
9.8

Kingsclear has a Review Score of 9.8 (9.756) out of 10, based on 30 reviews in the last 2 years. Over all time Kingsclear has 74 reviews.

Overall Experience

  • 62
  • 7
  • 1
  • 2
  • 2

Date Published

74
9
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Review from M D (Respite Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had two weeks respite care in Kingsclear in late November. The first week I naturally felt tired and stressed after caring for my husband who has early-stage dementia. By the end of week one I felt both my physical and mental health had improved no end and I was enjoying my freedom of responsibility
and joining in the activities offered at Kingsclear. As a retired district nurse sister, I was observing how the staff dealt tactfully and cheerfully with everything that happened. My bedsit and shower room were excellent and cleaned every day. I was able to have my hair cut and blow-dried in the beauty salon. I was most impressed!

Reply from Home Manager at Kingsclear

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you enjoyed your stay with us at Kingsclear and the activities we had to offer. I will pass on your kind comments to the whole team.

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Review from Carina N (Granddaughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am amazed at the transformation in my gran with how she is. Kingsclere have given her a new lease of life with quality of life, care and friends.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to leave us such a fantastic review Carina! We're happy to hear that your gran is thriving being part of the Kingsclear family. I will pass on your kind comments to the whole team.

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Review from Michael M (Friend of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My girlfriend's grandfather is residing at the home, when we visit the staff are extremely pleasant and very helpful. We were worried about him living at home alone, but he has made some new friends and his spirits have been lifted. We can't thank you enough.

Reply from Home Manager at Kingsclear

Thank you Michael for taking the time to leave us a review. It is lovely to hear that he is settling in and making new friends, as well as your recognition of the team at Kingsclear. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from William B (Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the staff and my new home.
The food is tasty and variable.
The home is immaculate and the care is outstanding.

Reply from Home Manager at Kingsclear

Thank you William for taking the time to leave us a review. We are happy to hear that you are settling in and feel at home at Kingsclear. Your kind comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Margaret D (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Kinsclear after a bad fall where she broke her hip and had 30 stitches to her head. The staff are wonderful with Mum and realise that she likes to have company.
Mum is extremely well cared for personally by the care and nursing staff. Mum is always clean and tidy we are struggling with
dental care and hoping the home can resolve. We as a family are very happy with Mum's care.

Reply from Home Manager at Kingsclear

Thank you Margaret for taking the time to leave us a review and for your positive comments about the care your mum is receiving and recognition of the team at the home. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the whole team.

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Review from Kelly V (Partner of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently went into Kingsclear care home for a short stay so I could go away with my sister, as I am my husband's sole carer. It was a nice break for him and for me. My husband said it was really good and would come back as he made some friends with the residents as well as the carers. He
loved the food and The Queen's jubilee party they had.

Reply from Home Manager at Kingsclear

Thank you for your positive feedback for Kingsclear. We are glad your husband enjoyed his stay with us and could join us for the Jubilee party. We look forward to welcoming him back in the future. Thank you again for taking the time to leave us a five-star review.

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Review from E C (Sister of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great care home, the staff are really friendly and I’ve even had the pleasure of dining with her and it was so good.


It’s nice to know my sister is being looked after by such wonderful and caring staff.

Reply from Home Manager at Kingsclear

Dear E C, thank you for taking the time to leave us a review. We are so pleased to read your wonderful comments about the home and the care your sister is receiving. The care and services we deliver as a team to our residents and families is extremely important to us. We will pass on your kind comments to the whole team.

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Review from Stephen M (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall review is good but two areas could make it excellent, namely;
1) Mum eats little and needs encouragement. Not sure if staples like shepherds Pie etc are offered.
2) Facilities are good but no encouragement/collect to go as Mum forgets to go on her own. Waste of facilities.

Reply from Home Manager at Kingsclear

Dear Stephen, thank you for taking the time to write a review about Kingsclear. We strive to offer excellent, person-centred care for our residents, and we are grateful to receive positive feedback. We have taken on board your question regarding staple food and I will be in touch personally to discuss this, as our kitchen team work hard to cater for all tastes and dietary requirements. Thank you for your positive feedback about the activities Kingsclear offer residents. Again, I will be in touch with you to discuss more positive participation for your mother, so that she too can enjoy the excellent activities. Thank you again for your review. Kind regards, Miranda.

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Review from P J (Son of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Kingsclear. Myself and family were very dubious about putting Mum into care. She recently suffered a fall and was not herself after losing our dad. We can not thank the team at Kingsclear enough for all they have done. Mum has come on leaps and bounds, and it's so nice to see her happy.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to leave us a review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Adele B (Friend of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend lives with you. I’m so overwhelmed after my last visit to see her. She is so happy!
Activities that encourage her to be involved, mean that she is more confident. This is fantastic and she now loves to be part of everything! (Previously unheard of.)
She loves the food, another great
achievement, and the staff love her as much as she loves them. I have never witnessed people who care as much, they even care about me! What a wonderful home. Thank you.

Reply from Home Manager, Home Manager at Kingsclear

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from M W (Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and caring. Helpers are lovely and a very happy place to be. If you are nice to people they will be nice and kind to you, life is how you find it.

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Review from M S (Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy Kingsclear, however, I've noticed the following: damaged toilet flush, broken coffee machine in the bistro and hardly any activities. Friendly management team.

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Review from Michael B (Friend of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are searching for a five star care jome for your loved one, look no further than Kingslear. The facilities are state of the art where luxury is evident throughout this site. The staff are approachable whilst remembering visitor names. Praise due for the nutritional meals where my friend looks
forward to smoked salmon or prawn cocktail as a starter followed by a roast meal. The icing on the cake is a glass of white wine to complement the appealing lunch and dinner. Entertainment is provided most days, this is important for social cohesion and mental stimulus.

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Review from Susan L (Wife of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been totally impressed with everything about Kingclear. Firstly on a respite stay and now a permanent residential placement. Cannot fault it.

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Review from Helen G (Daughter-in-law of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was only a resident at Kingsclear for 10 weeks, but from entering the home, the warm welcome made her feel at ease. From her first day at the home, she was shown love, respect and dignity. The team always had time for her and nothing was too much trouble. The food was incredible, with
the puréed food being put into moulds so it actually looked like what the other residents were eating. The home was clean and tidy with no odours and you could tell the staff took pride in their roles. Thank you for everything you did for my mother-in-law.

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Review from Patricia C (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who is ninety, moved to Kingsclear Care Home in April and I have never seen my dad so happy and so well looked after, he is living his best life. All the staff are amazing and nothing is too much trouble. I am very relieved that my dad is in a safe and caring home. I would highly recommend that
if you are looking for a care home for your loved one please consider Kingsclear, you will not be disappointed in any way.

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Review from Paula L (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so impressed with Kingsclear, from the very first conversation until now I felt reassured in regard to all my concerns regarding my mother’s needs.
Mum is settling in and taking part in lots of activities. She has made friends with other residents and is complimentary about all of the staff.
The
staff I have met are knowledgeable and very caring about Mum, there is a friendly atmosphere each time I have been in to see her (with Covid rules in place), hopefully more rules will ease over the next few months.
Mum has been at Kingsclear for 5 weeks and we are extremely happy with our choice.

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Review from Catherine G (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother into Kingsclear from another nursing home and I have to say it was best decision I have ever made. From the initial telephone call to moving in day to the present day I have not been disappointed. The staff really do go the extra mile. Very polite and friendly and most importantly
of all they are approachable. The way they have looked after my mother is lovely to see. She is in the end stages of life but the way she is treated with dignity and care is first class. The food quality again is excellent, the care put into the pureed food so it looks like it's original form is just fabulous. Even though my mother is unable to communicate the staff chat away to her taking time when feeding her, they will come back if she is too sleepy and try again and again until she is awake enough to eat. They go the extra mile to really make sure all residents and relatives are looked after even in these difficult times.

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Review from Sally S (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in quickly at Kingsclear. Being very independent, she enjoys the freedom to walk in the garden and listen to her music in her room. Films in the cinema are proving popular too, especially as they are of her era. The meals are to a high standard and she has been eating well as a result.
As a family, we are so pleased that she is safe and happy. In my experience, the standard of caring is very good. Thank you to the staff for looking after Mum so well.

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Review from Sally B (Friend of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend since she moved in a few years ago and have never really felt the need to write a review but I have to say that over the last year or so Kingsclear has really made positive changes. Talking with my friend on the phone this evening, she is happy and feels like all has changed
for the better. She mainly puts this down to the changes implemented by the new ladies in management who are both always ready and willing to listen to anything that she has to say. It made my heart swell to hear her sound so happy.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Kingsclear is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Kingsclear is calculated as follows: ( (304 Excellents x 5) + (24 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 352 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsclear is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Robert

Robert Cook

Job Title: Home Manager

"As Home Manager, I believe that our residents should be treated with the highest quality of care possible and ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Kingsclear a happy and enjoyable place in which to live and work.


I enjoy my daily walk rounds and getting the opportunity to see and chat with our residents, seeing them smile and make new friends.


I have worked in care since I was 18 when I started as a domiciliary carer and stayed in this form of care for over eight years where I progressed through various roles including supervisor and management roles. Within this time, I also passed my Level 5 in Health and Social Care Management.


In 2020 I joined Kingsclear as the Dementia Unit Manager, before being promoted to Deputy Manager and am proud to now be Home Manager, all roles have given me the opportunity to offer stability to the people living in our community and my colleagues.


At Kingsclear, we are one big family and everything we do is from the heart, delivering care with passion, respect, and empathy as we would want our own family members to be cared for.


The local area is lovely and it is important to us that our home is part of the local community, we always look forward to going out and welcoming the community into our home. In my spare time, I always look forward to spending time with my family when I get the chance."

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