Kingsclear

The regular, experienced longer serving staff at Kingsclear do an amazing job. They show care and professionalism at all times. Despite the demands of the job, the staff have so much patience with Mum and know her well, her likes and dislikes. I can’t thank them enough. I regularly visit Mum and when I’m not there, I feel confident that Mum’s needs are met and she is well cared for.

When visiting my aunt at Kingsclear my aunty who had dementia became distressed when she couldn't find her glasses. She had misplaced them previously but was always checking they were in her trusted bag. As she became more anxious I asked a member of staff if we could borrow a pair from their lost property to prevent the situation from escalating. I was surprised when I was told this is not something that is done at Kingsclear. As a result, my aunt became upset and distressed in a situation I feel could have been avoided. There was no offer of advice or to check she was ok. It didn't help that when I arrived and asked if I could sit with my aunt in the dining room where she was sitting, the staff in the dining room told me she was not in there. I pointed out she was sitting at a table in front of them.

Would recommend never sending any loved one here.

Mum has a horror of going back there, she says anyway the place is too big and impersonal and doesn't suit her, though she acknowledges it's a nice looking place, and says carers and other residents are very nice.

Kingsclear have been very welcoming and genuinely caring towards Mum since she arrived in September 2021 for respite care following an operation, she then decided to remain as a permanent resident. Regular reviews ensure we are kept fully informed of her care plan, with the opportunity to contribute towards it. We are very confident in the clinical lead, who continually assesses and understands Mum's needs and ensures they are met by the team of nurses and carers. Staff, all of whom are positive and friendly, generally respond quickly and effectively to any questions or concerns we have. Mum enjoys the food, her room, the entertainment and the company of other residents. We are delighted she chose to live here.

My husband stayed here for two weeks respite care whilst I was away. The care was amazing and totally made his stay. Everything was amazing from the food to his room to the care. He loved the food and I think put weight on during his stay. Care was great and the management were amazing so helpful. If I ever need support in the future it will definitely be this care home.

Dad stayed in the home for some much-needed respite giving my mum a break, the care and home was amazing. Dad looked very well looked after during my visits and he stated the food was lovely with so much choice. Dad will certainly visit again.

My brother came to stay at Kingsclear a month ago. The staff are so attentive to his needs and the care is top-notch, nothing too much. The activities team go above and beyond and on the 21st January they held another fantastic event celebrating Chinese new year, my brother loves joining in activities or just sitting in the bistro chatting with relatives or residents. If you have a concern of any sort you know the managers are there to assist. His room is well-equipped with access to the gardens.

My friend has been living at Kingsclear since August 2022, she loves it there. When I visit we love either sitting in the bistro or joining in on one of the many events that the lovely activity team plan. The home has a great atmosphere and everyone is so helpful from care through to the kitchen staff. My friend is living her best life.

I had two weeks respite care in Kingsclear in late November. The first week I naturally felt tired and stressed after caring for my husband who has early-stage dementia. By the end of week one I felt both my physical and mental health had improved no end and I was enjoying my freedom of responsibility and joining in the activities offered at Kingsclear. As a retired district nurse sister, I was observing how the staff dealt tactfully and cheerfully with everything that happened. My bedsit and shower room were excellent and cleaned every day. I was able to have my hair cut and blow-dried in the beauty salon. I was most impressed!

I am amazed at the transformation in my gran with how she is. Kingsclere have given her a new lease of life with quality of life, care and friends.

My girlfriend's grandfather is residing at the home, when we visit the staff are extremely pleasant and very helpful. We were worried about him living at home alone, but he has made some new friends and his spirits have been lifted. We can't thank you enough.

The home is immaculate and the care is outstanding.

Mum is extremely well cared for personally by the care and nursing staff. Mum is always clean and tidy we are struggling with dental care and hoping the home can resolve. We as a family are very happy with Mum's care.

My husband recently went into Kingsclear care home for a short stay so I could go away with my sister, as I am my husband's sole carer. It was a nice break for him and for me. My husband said it was really good and would come back as he made some friends with the residents as well as the carers. He loved the food and The Queen's jubilee party they had.

This is a great care home, the staff are really friendly and I’ve even had the pleasure of dining with her and it was so good.

It’s nice to know my sister is being looked after by such wonderful and caring staff.

2) Facilities are good but no encouragement/collect to go as Mum forgets to go on her own. Waste of facilities.

I moved my mum to Kingsclear. Myself and family were very dubious about putting Mum into care. She recently suffered a fall and was not herself after losing our dad. We can not thank the team at Kingsclear enough for all they have done. Mum has come on leaps and bounds, and it's so nice to see her happy.

She loves the food, another great achievement, and the staff love her as much as she loves them. I have never witnessed people who care as much, they even care about me! What a wonderful home. Thank you.

Very pleasant and caring. Helpers are lovely and a very happy place to be. If you are nice to people they will be nice and kind to you, life is how you find it.