Lavender Oaks Care Home, Carshalton, London
Lavender Oaks Care Home, Carshalton, London
Lavender Oaks Care Home, Carshalton, London

Lavender Oaks opened in October 2017 and is a modern, spacious 70-bed care home situated in the leafy suburb of Carshalton.

Offering 24-hour care for residential, nursing and dementia needs, the home’s highly trained, professional staff are empathetic and compassionate, ensuring care plans are tailored to each resident and their individual health needs.

Each spacious bedroom has it's own en-suite wet room and some larger suites have their own living space together with a kitchenette. Other thoughtful features throughout the home include a cinema, hair salon and a café in which to spend quality time with visiting family and friends or fellow residents.

A private dining room is a perfect place for those special family celebrations and a dedicated leisure and wellness coordinator will create a full and varied programme of activities, enabling residents to participate in their favourite pastimes.

Pop in for a warm welcome and let Heather and her team show you how they can provide the very best in care for you or your loved one. Call in for a coffee and a chat anytime!

Group: Porthaven Care Homes

Person in charge: Heather Hadizad (Home Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 50+.

Single Rooms: 75

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

For Sat Navs, please use SM5 4AN - the home is only accessible from the Woodmansterne Road end of Metcalfe Avenue.

Visiting:

Visitors welcome at any time.

Parking:

Ample on site parking available.

Latest Care Quality Commission* Report on Lavender Oaks Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Lavender Oaks Care Home has a Review Score of 8.7 (8.672)

The Review Score of 8.7 (maximum of 10) for Lavender Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Lavender Oaks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.972 for Lavender Oaks Care Home is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.7 Points relating to the number of positive Reviews for Lavender Oaks Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 3 Reviews ÷ 15 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lavender Oaks Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lavender Oaks Care Home

  • Brother-in-law of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Respite Resident/Service User
    1

An immaculate care home full of features for a comfortable stay supported by caring and professional staff.
Fresh and bright/positive atmosphere and well settled and contented residents.

How likely would you be to recommend Lavender Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The overall standard of the care home is excellent. The carers and staff have shown an outstanding level of care and hospitality which has benefited the welfare and health of our family member. I would have no problem in recommending Lavender Oaks Care Home to any future residents.

How likely would you be to recommend Lavender Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic care home with excellent facilities and beautifully built/decorated. First class staff, extremely supportive to residents and family. They helped my mum settle very quickly. Mum's health has rapidly improved. She has gained some independence. Would highly recommend.

How likely would you be to recommend Lavender Oaks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lavender Oaks Care Home