Lavender Oaks Care Home

4 Metcalfe Avenue, Carshalton SM5 4AQ
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9.9 93 Reviews
  • Lavender Oaks Care Home, Carshalton
Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens. Every resident has their own bedroom with an en suite wetroom, and there are a number of communal living and dining rooms for residents to spend their time.

The expertly trained and professional team at Lavender Oaks are dedicated to the care, comfort and dignity of all their residents, with special emphasis given to promoting independence, privacy, respect and wellbeing.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Peter Haysom (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Lavender Oaks Care Home Reviews (93)

9.9

Lavender Oaks Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Lavender Oaks Care Home has 93 reviews.

Overall Experience
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Date Published
  • 93
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Reviewer Connection to Lavender Oaks Care Home
  • 27
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  • 7
  • 4
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Total of 93, showing 1-20
Review from Tracie B (Power of Attorney of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've visited many homes before settling for Lavender Oaks, and it hasn't disappointed. Residents are encouraged but not forced to join in. They have a wealth of experience in dealing with residents. Food is in abundance with good choice. Afternoon tipple of G+T or other drinks help everyone! Entertainment
and activities are great with trips out to nearby towns and garden centres. Everyone looks well cared for and most importantly, happy.
Reply from Peter Haysom, Home Manager at Lavender Oaks Care Home

Thank you for taking the time to leave a kind review of Lavender Oaks. We are pleased to hear that all of your visits here have been great!

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Review from Loraine N (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This December will be the eighth year that my friend will have spent at Lavender Oaks. She is in Butterfly, the Dementia suite. I am so pleased with the care that she is receiving. She is very happy and the staff are marvellous with her. The care and attention she receives is first class, they really
know and understand her and it is always a pleasure to visit her.
The home is so warm and welcoming to visitors too. Nothing is too much trouble for the staff and the Bistro is a lovely area where we can sit and have coffee with the residents.
Reply from Peter Haysom, Home Manager at Lavender Oaks Care Home

It is great to hear you are happy with the care your friend receives and that you enjoy your regular visits. It has been a joy to have her as part of our Lavender Oaks community these past years.

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Review from Stuart D (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best, most efficient home I have come across, food is superb, staff second to none, and surroundings are fantastic.
Reply from Peter Haysom, Home Manager at Lavender Oaks Care Home

Thank you for your incredibly positive feedback about our home and team.

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Review from Peter G (Nephew of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was nearing the end of his life due to terminal cancer and gone blind due to macular degeneration.
He had been in and out of hospital on several occasions towards the end of 2024, so was no longer able to be at home and Lavender Oaks accepted him into the Care Home without a moments hesitation.
The care and attention he received was first class and his family and friends couldn't have asked for anything more. Although he was only there for less than 2 months all members of staff and medical specialists were exceptional, keeping him comfortable and pain free to the end. His family and friends were able to visit and share final moments, the church minister too which was important to him. As he loved listening to the radio his room was generally filled with music and a good collection of Christmas cards during the festive period. Thanks Lavender Oaks for all you did.
Reply from Debbie Armstrong, Home Manager at Lavender Oaks Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your uncle, and we miss him dearly. Please know you are always welcome at Lavender Oaks.

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Review from J S (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial contact to moving in, the experience has been excellent. All of the questions have been answered or anticipated. All the staff have been amazing, smiling and making us feel at home. My mum has felt special and wanted from the first meeting.
I can honestly say I saw 5 homes and this home
was the best one for atmosphere and warmth of welcome. I am very happy to entrust my mum to the care of the home and I know she is very happy.
Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

Thank you for your kind feedback. It is brilliant to hear you feel you made the right choice with Lavender Oaks.

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Review from S B (Sister-in-law of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial enquiry to my sister-in-law being placed here everything has gone smoothly.
The client services manager made a big effort to get my sister-in-law in quickly as she was so unhappy at her previous care home. All the staff have made an enormous effort to get her settled and happy. We
can't fault the home.
Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

I am glad to hear our client services manager was able to assist your sister-in-law and ensure a smooth transition into our home. It is a pleasure to have her with us!

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Review from M S (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It took me a while to make sure I found the right place for my mum. I am so happy that I have found Lavender Oaks Care Home. Since I found this beautiful place everything has been brilliant, from how we have been greeted until the present. I have notice a significant change in my mother's well being
and cannot be more grateful.
Thank you all for your hard work and dedication.
Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

Thank you for your kind review. I am glad to hear you feel you have found the right place for your mum and that she has improved in our care.

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Review from Terry S (Son of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend this facility and staff enough. All Staff, accommodation and food outstanding and so helpful. I was recommended by a friend and was met with standards surpassing his high marks.
Thank you to the staff for being so helpful at the start, I recommend this place 100% and they offer both
respite and permanent care.
The care system is a minefield when you enter it for the first time and Lavender Oaks and the staff were the only ones who had any sort of knowledge and help through the process.
Thank you again.
Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

Thank you for your incredibly complimentary feedback. I am glad to hear we could assist you in your care search.

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Review from A B (Grandson of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't say enough wonderful things about Lavender Care Home. The staff here are truly incredible, attentive and always ready to go above and beyond. The facilities are excellent and clean, creating a welcoming and comfortable environment. Lavender Oaks has been a fantastic option for respite care as
they are very accommodating and make every effort to meet individual needs. It's reassuring to know our loved ones are in such capable and caring hands. Highly recommend this home!
Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

I am thrilled to hear you have had a positive experience at Lavender Oaks.

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Review from A J (Daughter-in-law of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we first walked through the doors we felt welcomed and all the staff have been amazing. Nothing is too much for them. The home is clean and homely, the food is great and the facilities are great. The care my father-in-law has received has been incredible. They're so kind and caring we couldn't
ask for more. Can I book my space now.
Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your fantastic feedback, which I will be sure to share with the rest of the team. I am overjoyed to hear that your father-in-law is satisfied with all aspects of life at Lavender Oaks.

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Review from Carole L (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first viewing, we have been so impressed with the caring, empathetic staff. Everyone at Lavender Oaks goes above and beyond to make sure the residents are cared for. My dad has taken time to settle, which they have allowed him to do. He is now a permanent resident. We are very grateful
for all the wonderful care, food, activities, etc, he receives on a daily basis. We feel supported too. Thank you.
Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you so much for your wonderful review of Lavender Oaks. I am very proud of our staff team and will be certain to share your feedback with them, which I know they will really appreciate.

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Review from Ian F (Son of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are amazing, very friendly, supportive and caring. There are lots of opportunities to take part in activities, my dad particularly enjoys using the interactive table for music and the quizzes. His room is lovely with a view over the gardens. Dad has said he feels safe and secure here and
enjoys the company of other residents rather than being alone. The food is excellent and we are kept informed of any health or well-being concerns as they arise.
Reply from Maria, Home Manager at Lavender Oaks Care Home

Thank you so much for leaving a review of Lavender Oaks. It is fantastic that you have found all of our team to be friendly, supportive and caring, but most importantly that your Dad feels safe and secure. We do have a great team, and I can concur regarding the food. Our chef has been with us for many years and takes great pride in delivering a delicious tasty menu. Thank you once again.

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Review from L F (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful care home. Relaxed and welcoming. The staff are so kind and helpful I could not ask for a better place for my mum to stay. I have already recommended Lavender Oak to a friend for her mum.
Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your fantastic feedback. It fills me with pride to hear that you could not think of a better place for your mum to be and that you are confident in recommending us to others.

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Review from K A (Daughter of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Lavender Oaks to be excellent. From arrival, we were made to feel welcome. My Dad has been well cared for. Nothing is too much trouble. The staff are amazing, caring and dedicated.
We could not wish for a better place for my dad to be.
Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you so much for taking the time to write a review of the care your dad has received at Lavender Oaks. I am so pleased that you have been made to feel welcome and your dad has been well cared for. I really do appreciate your feedback and will share it with our wonderful team.

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Review from Toni C (Daughter-in-law of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law spent a week at Lavender Oaks in April as we went on a family holiday. Her room was beautiful, all of the staff were kind and pleasant. My mother-in-law has very disturbing conversation topics due to her dementia, the staff took this in their stride and were very tolerant. My mother-in-law
had a birthday while there and they made this special for her.
Reply from Maria, Home Manager at Lavender Oaks Care Home

Thank you so much for taking the time to leave a review of Lavender Oaks Care Home. We are really pleased that your mother-in-law had a nice stay with us and that you felt our wonderful team were kind to her. I will share your feedback during our next team meeting and I am sure they will be delighted.

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Review from Edward W (Friend of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are understanding, proactive, very friendly and accommodating. Their commitment to making the residents feel 'at home' starts from the moment of entry. The views from the rooms at the first-floor level are comfortable and pacifying to the mind and allow a superabundance of daydreaming. Absolutely
no complaints about heating, there's plenty of it! A place to recommend to trusting friends.
Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your lovely review about our home and the quality of care and service that we offer; it's great to hear the residents feel at home straight away, which is a great reflection of all the thought and effort that the whole staff team put in - thank you.

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Review from Gordon S (Son of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for at Lavender Oaks for 16 months before her death in August 2023. I lived fairly local and used to visit every couple of days and the way I was treated made me part of the team. She was always smiling as her care couldn't be beaten by all of the staff, I have moved further away
now but I still pop in and visit the staff in a way of thanks.
Reply from Maria, Home Manager. at Lavender Oaks Care Home

Thank you so much for taking the time to review Lavender Oaks. I am so pleased you felt your mum's care couldn't be beaten and that you were treated as part of the team. You are always more than welcome to pop for a visit and we always look forward to welcoming you.

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Review from S B (Son of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my mother's second respite stay. She really enjoys her time at Lavender Oaks and is always well looked after. All the staff are kind and caring.
Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your lovely comments about our home and the staff - they really appreciate such feedback that recognises the dedication of their care. It's always a pleasure to look after your mother, and we look forward to welcoming her again for another stay here at Lavender Oaks!

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Review from B N (Husband of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run home.
Staff caring and supportive.
Management insists on high standards.
Definitely best in the area.
Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your feedback. We aim to be the best care home, so it is most welcome to hear that, in your view, we are! The whole staff team will really appreciate such feedback; thank you.

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Review from J B (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No words to describe the care and kindness shown by all the wonderful staff at Lavender Oaks, not just to our beautiful Mum but to us as a family.
Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

In just a few words, you have left us a poignant comment on the quality of our care that will mean a lot to the whole team here at Lavender Oaks; thank you.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Lavender Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Lavender Oaks Care Home is calculated as follows: ( (281 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 308 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lavender Oaks Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Peter

Peter Haysom

Job Title: Home Manager Joined: 2025

Hello, my name is Peter, and I am the Home Manager here at Lavender Oaks.


I have been working in healthcare for the past 18 years and hold a Level 5 qualification in Leadership and Management in Adult Care. I am also a Registered Paramedic.


I am deeply passionate about care and the importance of building positive relationships with our residents, their loved ones, our team and local professionals to achieve the best possible care and outcomes for individuals living in our home.


My door is always open, so please do pop in for a chat whenever you'd like.

Frequently Asked Questions about Lavender Oaks Care Home

What types of Care is Lavender Oaks Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lavender Oaks Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Lavender Oaks Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavender Oaks Care Home to the centre of Carshalton?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavender Oaks Care Home to verify any information. View our terms and conditions. Lavender Oaks Care Home has an Enhanced Service - more info.