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- Lavender Oaks Care Home

My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)

Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)

The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)

My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)

Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)

The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)

Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens....
Care Provided by Lavender Oaks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Lavender Oaks Care Home for full pricing details and T&Cs.
Contact Lavender Oaks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Peter Haysom (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visitors welcome at any time.
Parking
- Ample parking available on site.
Lavender Oaks Care Home Reviews (98)
Lavender Oaks Care Home has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years.
Over all time Lavender Oaks Care Home has 98 reviews.
Staff are understanding, proactive, very friendly and accommodating. Their commitment to making the residents feel 'at home' starts from the moment of entry. The views from the rooms at the first-floor level are comfortable and pacifying to the mind and allow a superabundance of daydreaming. Absolutely no complaints about heating, there's plenty of it! A place to recommend to trusting friends.
Thank you for your lovely review about our home and the quality of care and service that we offer; it's great to hear the residents feel at home straight away, which is a great reflection of all the thought and effort that the whole staff team put in - thank you.
My mother was cared for at Lavender Oaks for 16 months before her death in August 2023. I lived fairly local and used to visit every couple of days and the way I was treated made me part of the team. She was always smiling as her care couldn't be beaten by all of the staff, I have moved further away now but I still pop in and visit the staff in a way of thanks.
Thank you so much for taking the time to review Lavender Oaks. I am so pleased you felt your mum's care couldn't be beaten and that you were treated as part of the team. You are always more than welcome to pop for a visit and we always look forward to welcoming you.
This was my mother's second respite stay. She really enjoys her time at Lavender Oaks and is always well looked after. All the staff are kind and caring.
Thank you for your lovely comments about our home and the staff - they really appreciate such feedback that recognises the dedication of their care. It's always a pleasure to look after your mother, and we look forward to welcoming her again for another stay here at Lavender Oaks!
Staff caring and supportive.
Management insists on high standards.
Definitely best in the area.
Thank you for your feedback. We aim to be the best care home, so it is most welcome to hear that, in your view, we are! The whole staff team will really appreciate such feedback; thank you.
No words to describe the care and kindness shown by all the wonderful staff at Lavender Oaks, not just to our beautiful Mum but to us as a family.
In just a few words, you have left us a poignant comment on the quality of our care that will mean a lot to the whole team here at Lavender Oaks; thank you.
My mum as settled in so well with the lovely care from all the staff, everything is so well managed. Nothing is too much trouble, even when the family visit, we get such a warm welcome.
I highly recommend this home to anyone who is thinking of coming here.
All of my family are very impressed.
Wow, thank you so much for such a wonderful review! We are so happy to hear how welcome and supported you and the family feel and that will mean so much to all the team here.
Lavender Oaks is a very special place. They take amazing care of my mum who is very happy here. The staff go above and beyond. There always seems to be something going on from pop-up shops to hand massages and nail care. All the residents seem so happy. I can't thank them enough.
Wow, thank you so much for the wonderful review! The team at Lavender Oaks always try to ensure that there is lots going on for the residents to enjoy and I am so glad Mum is happy in the home.
I brought my mum in for respite care for 8 weeks. The staff were lovely and very welcoming. Nothing was too much trouble. Her room was like a hotel, felt very reassured when I left her.
We are so pleased that Mum has enjoyed her respite stay with us and that's so great to hear she loved the facilities. Thank you for choosing the Lavender Oaks care team.
Very good carers, the facilities excellent and resident very happy.
Thank you for writing us a review and I will be sure to pass this feedback to our team.
We found this to be a very good care home - modern, clean, well-equipped. The staff were always warm and friendly but also very efficient and they know everyone and their visitors by name. The physiotherapists were superb and got Mum mobile again after her spell in hospital. Other residents got to know Mum too and encouraged her to join in with them. We would have been happy for her to stay for longer but she was desperate to return to her own home which she is now managing with a live-in carer.
Thank you for taking the time to leave a review for our home. We are so pleased that you and your mum had such a great experience during her stay at Lavender Oaks. I will pass on your feedback to our wonderful team.
Thank you Lavender Oaks.
Thank you so much for taking the time to write a review. I am delighted that your mum has received such great care in our beautiful home, and furthermore that you feel lucky to have found us. We are honoured that you chose Lavender Oaks and take great pride in your feedback. I will make sure I share it with the team.
The kitchen staff ensured Mum had food she enjoyed and provided an alternative if she didn’t want what was on the menu. The food was excellent.
The domestic staff would always greet Mum and chat with her whilst doing their work. The home always smells wonderful. The activities staff would talk with Mum to get to know what she liked.
The care staff are superstars. They really got to know Mum. They were all so very good especially treating Mum with dignity. It was so good to see the high standard of care continued with the night staff.
The nurses were so professional in managing Mum's pain and understanding her medical needs.
The reception, admin/finance staff always made us feel welcome when we entered the home.
There is a lovely caring, supportive and respectful culture at Lavender Oaks which is led by the managers and training team. Mum was very happy at Lavender Oaks.
Thank you so much for your incredible feedback. We will be sure to pass on your amazing comments to all of the teams at the home.
I recently spent four weeks at Lavender Oaks, Mariposa Section, after coming out of hospital. I can’t speak highly enough of the wonderful time I had there, I was made to feel so welcome from the day I arrived. All the staff made my stay a very memorable occasion, I didn’t want to go home. The care I received and the delicious food was something I will remember for a long time. If the time comes that I can’t look after myself, I would have no hesitation in returning to Lavender Oaks to live. Thank you to all concerned.
Thank you so much for leaving your kind review of Lavender Oaks. All feedback is important to us. We really appreciate your kind words and I will be sure to pass them on to our team.
The first thing all the staff were very friendly, nothing was too much trouble, never too busy to help. Felt very comfortable and safe, companionship was very good, and tea and coffee very good. I was here for respite and if I could afford it if I would stay permanently.
Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback. We would be delighted to see you again, please do feel free to join our events or pop in for a coffee and one of our chef's speciality cakes.
Most of the staff we had on one team were fabulous. Two of the nurses we had were brilliant. The food was great. The activities were excellent.
We wish your father the very best in his continued recovery. Thank you for your kind comments for our nursing, kitchen and activities teams, I will be sure to pass these comments on and they will be very much appreciated. Warmest regards.
I remain delighted by the quality of life my 93-year-old mother enjoys at the Lavender Oaks Care Home. Covid (and now flu) remains a serious challenge, but I respect the professionalism of the entire staff team faced with it - and their positivity throughout. There are going to be step-changes, but, if anything, Mum is getting younger - not older - residing at Lavender Oaks!
Dad continues to be cheerful, happy and secure at Lavender Oaks. My ratings for Lavender Oaks reflect this and hopefully continue from the day of his arrival two years ago to maintain his cheerful disposition.
Thank you so much for your wonderful feedback. It is our pleasure caring for your dad and we really enjoy him being part of the Lavender Oaks family.
My mother is very happy here. I'm confident that she is receiving excellent care and feel that the decision for my mother to reside at Lavender Oaks was one of our best. Thank you.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations, and the team will be thrilled to receive this feedback.
The staff have been good at listening and sorting out all my aunt's needs. They have been amazing at making her room feel like home. We are happy to have my aunt live there and she is thriving. The home is local, well kept and welcoming.
Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
The team are always inclusive and respectful and adapts to everyone's individual needs. They never apply a one size fits all approach and genuinely go out of their way to find ways to engage and generate interest in the residents, even when they can be challenging because of their condition. The environment and facilities are always spotlessly clean, and the food is good. I would have no hesitation in recommending Lavender Oaks; I never felt Dad was getting less than the best care.
Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your Dad during the latter stage of his life; he is missed by all of the team here at Lavender Oaks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (2)
- 27 Jul 2026
We had a wonderful afternoon in the sunshine, celebrating Rosemary's and Ted's birthdays. Our residents enjoyed plenty of singing and dancing while Adam Rhys Davies entertained everyone with a captivating...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
We celebrated the King's birthday with a special gift from our talented resident Amina, who has written a beautiful poem in honour of this joyous occasion!
- 28 Aug 2026Organiser: Lavender Oaks Care Home
- 25 Sep 2026Organiser: Lavender Oaks Care Home
Awards / Recognitions (15)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Lavender Oaks Care Home.
Meet the Team (1)

Hello, my name is Peter, and I am the Home Manager here at Lavender Oaks.
I have been working in healthcare for the past 18 years and hold a Level 5 qualification in Leadership and Management in Adult Care. I am also a Registered Paramedic.
I am deeply passionate about care and the importance of building positive relationships with our residents, their loved ones, our team and local professionals to achieve the best possible care and outcomes for individuals living in our home.
My door is always open, so please do pop in for a chat whenever you'd like.
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