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- Lavender Oaks Care Home

My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)

Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)

The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)

My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)

Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)

The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)

Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens....
Care Provided by Lavender Oaks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Lavender Oaks Care Home for full pricing details and T&Cs.
Contact Lavender Oaks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Peter Haysom (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visitors welcome at any time.
Parking
- Ample parking available on site.
Lavender Oaks Care Home Reviews (98)
Lavender Oaks Care Home has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years.
Over all time Lavender Oaks Care Home has 98 reviews.
Most friendly staff providing residents with all the care and attention and also good entertainment with the participation of staff members. Lavender Care Home stands out. My wife and myself are proud of all the services. Best regards.
My dear mother had spent 11 months at Lavender Oaks and sadly passed away in May 2019. During this time, my mum was so well cared for, loved even, by the most wonderful staff, all of whom went beyond the realms of their actual duties. She was happy, which in turn made us happy because we had peace of mind knowing she was safe and well cared for. During her final week of life, the tender loving support from all the staff concerned, not only for our dearest mum but for us her family, made her final hours truly peaceful. The warm welcome we received each and every visit, the superb facilities which are there for all to enjoy, were absolutely superb. Very professionally run by extremely hard working loyal staff.
I am the friend of a resident at Lavender Oaks. She has been there since October 2018. Her whole life has changed since being here - the care is excellent. She does a lot of activities and goes out on the bus to museums, garden centres and pub lunches. Her family who lives in America have peace of mind that she is safe. So well done to all the staff from the excellent management and carers. The food is excellent and hosts in the dining room do a great job. Well done to all the chefs. They have a great team spirit and the family and I are so pleased she is here.
My father-in-law has been a resident for 1 year. The care he has received has been exceptional and the high standards of this home have been maintained from day one. To see him happy and at ease in his surroundings is such a huge relief and the wonderful staff here are a credit. Fantastic.
Dear Sharon, thank you for your lovely review. All of our team are very fond of your father-in-law and we're delighted that you remain happy with his care. Best wishes.
If I may make a suggestion, it would be preferable if residents were coaxed to spend more time outdoors in good weather rather than sitting watching TV.
More mind-stimulating activities would be preferable than being glued to the box.
Beautiful building and environment. 5-star quality. Staff; professional, perceptive, astute, kind and friendly. High attention to detail. Food; very high quality. Excellent all the way!
Form my very first visit it was the staff that made the biggest impression on me. Everyone greeted me with a smile, as they did on every occasion that I visited. The rooms and facilities were all outstanding but it is the standard of care and support that makes this place unique. People go out of their way to treat people as an individual and go to great lengths to make sure that they are fully supported in every sense. The nursing staff were, kind, considerate and very gentle, but this is also true on the managerial and caring staff. Every effort was taken to try to get to know the individual in order that their needs could be fully met.
The family were looked after with great care and support and became more like friends to us, who we could share things with and feel understood.
The resident is the centre of attention.
Lavender Oaks provided a tremendous level of care for my Mum for the last few months and gave her such a truly happy home. After settling in Mum was clearly very content, comfortable and relaxed.
We were impressed with the considerate, sensitive but often upbeat manner in which the staff interacted with the dementia residents and found an in-house talk on the subject eye-opening. We always looked forward to our visits safe in the knowledge we would find Mum well looked after and more often than not happily in the company of other people. Our visits always began with a cheery welcome from the lovely reception staff and always ended with a smile on our faces, again safe in the knowledge Mum was in safe hands.
The wonderful staff made everything so easy for us and couldn’t have been more helpful.
Lavender Oaks has provided over the last seven months the most amazing care for my mother in law. There is a phenomenal bond between all the carers, catering staff, housekeepers, entertainment team, maintenance, transport, medical and of course, the managers, who have all excelled in making her life the best it can be. All the personnel enjoy interacting with the residents and take time to listen and ensure their needs are fully met, whilst also enjoying a chat with them. The premises and gardens are the best I have ever seen and would not be out of place for a top class hotel! Well done Lavender Oaks you have raised the bar to a standard that all care homes should try to strive for. I have no hesitation in fully recommending to prospective clients for the service of this care Home.
The amenities are fabulous, including a cinema, hairdressing salon, bistro/bar, a private dining room for resident’s family and friends to use for special occasions, a dedicated entertainment team with a specially fitted out area and a minibus. Above all this, however, is the wonderful, genuine, compassionate care that the AMAZING STAFF give to all their residents. Also with a very approachable management team, who listen, and are proactive. I would highly recommend Lavender Oaks and have done!
The surroundings are high class. My mother said she felt like she was in a 5 star hotel. However, the care and all the staff are also 5 star. Each person went above beyond to ensure she felt welcome and at home, all her care and well-being needs were et. Above all, she felt safe and well looked after which was hugely reassuring and the point of her respite stay.
Dear John, thank you for your wonderful feedback. It was our privilege to care for your mum, she settled into life so well at Lavender Oaks, and I know that the team miss her already! Best wishes
Our parents went into Lavender Oaks for emergency respite. Mum needed the care most. The home worked quickly to accept them. There are some good aspects. The rooms, food and cleanliness were excellent. Some staff are kind. If you are looking for a respite stay, there are things that we might suggest you clarify first to ensure it is what you want. If ‘care’ is new to you, visit with someone who has experience. Check on how the systems and communication will work for you and the resident, so you know what the provision will 'look like'. Agree your role, and the home’s role, regarding medical issues and medication. Check thoroughly the contractual details and charging policies. We found leadership, communication and monitoring to be very inconsistent, at times poor. Lavender Oaks did not have the capacity to meet Mum's changing needs, or support Dad effectively at a difficult time: as a result, their health declined. They are now improving and happy in their new permanent care home.
Dear Sally, the wellbeing of all of our residents is our highest priority. We are sorry that in this instance you feel that we did not meet your parent’s needs. However, we have used your feedback to improve and hope that your mum and dad continue to settle well in their new home. Best wishes
Aside from care, the decor, facilities and food are similarly first class. We have no hesitation in recommending Lavender Oaks.
Thank you so much for your wonderful review. Caring for your mother was truly a privilege for all of us. We really appreciate your feedback and I have communicated your sentiments to everyone. With kind regards.
My father moved into the home and required cancer care/end of life care which the home promised that they could provide to us last November and my father has deteriorated quite quickly this week. The staff were only just beginning to learn to have assessments on end of life care and they knew my father would need a syringe driver which we thought that the home would provide. This week we have had meetings with hospice staff and they feel Lavender Oaks would not meet my father's needs even though they are advertising palliative care/end of life care/motor neurone and physiotherapy.
If anyone is looking to move a loved one into Lavender Oaks I would not recommend it as they are not palliative care trained and cannot provide this.
Dear Rachael, thank you for your review. Palliative care is an integral aspect of the care that we provide for our residents at Lavender Oaks. I would like to reassure you that our team are fully trained and competent to deliver end of life care, including the administration of any required medication. Best wishes.
We were certainly impressed by the modern, luxurious nature of the building and facilities, which are exceptional, but actually, it's the staff that are key. Every member of staff we have met, from day one, has been, without exception, caring, friendly and helpful.
In his new environment, Dad has flourished. He is treated with dignity and respect. Staff at all levels engage with him and understand him and his needs. The change we have seen in him since he moved to this home has absolutely vindicated our decision to change care homes. Thank you, everyone.
Can't rate it highly enough.
Fresh and bright/positive atmosphere and well settled and contented residents.
Fantastic care home with excellent facilities and beautifully built/decorated. First class staff, extremely supportive to residents and family. They helped my mum settle very quickly. Mum's health has rapidly improved. She has gained some independence. Would highly recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (2)
- 27 Jul 2026
We had a wonderful afternoon in the sunshine, celebrating Rosemary's and Ted's birthdays. Our residents enjoyed plenty of singing and dancing while Adam Rhys Davies entertained everyone with a captivating...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
We celebrated the King's birthday with a special gift from our talented resident Amina, who has written a beautiful poem in honour of this joyous occasion!
- 28 Aug 2026Organiser: Lavender Oaks Care Home
- 25 Sep 2026Organiser: Lavender Oaks Care Home
Awards / Recognitions (15)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Lavender Oaks Care Home.
Meet the Team (1)

Hello, my name is Peter, and I am the Home Manager here at Lavender Oaks.
I have been working in healthcare for the past 18 years and hold a Level 5 qualification in Leadership and Management in Adult Care. I am also a Registered Paramedic.
I am deeply passionate about care and the importance of building positive relationships with our residents, their loved ones, our team and local professionals to achieve the best possible care and outcomes for individuals living in our home.
My door is always open, so please do pop in for a chat whenever you'd like.
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