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Lavender Oaks Care Home

4 Metcalfe Avenue, Carshalton, London SM5 4AQ
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My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)
Lavender Oaks Care Home, Carshalton
Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)
Lavender Oaks Care Home, Carshalton
The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)
Lavender Oaks Care Home, Carshalton

Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens....  

Care Provided by Lavender Oaks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,045N/A
Nursing CareFrom £2,300N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Lavender Oaks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Peter Haysom (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Lavender Oaks Care Home Reviews (98)

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9.8

Lavender Oaks Care Home has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years. Over all time Lavender Oaks Care Home has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from Benito D (Brother-in-law of Resident) published on 20 August 2019 Submitted via Postal Card
Overall Experience

Most friendly staff providing residents with all the care and attention and also good entertainment with the participation of staff members. Lavender Care Home stands out. My wife and myself are proud of all the services. Best regards.

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Review from Katherine J (Daughter of Resident) published on 19 July 2019 Submitted via Website
Overall Experience

My dear mother had spent 11 months at Lavender Oaks and sadly passed away in May 2019. During this time, my mum was so well cared for, loved even, by the most wonderful staff, all of whom went beyond the realms of their actual duties. She was happy, which in turn made us happy because we had peace of mind knowing she was safe and well cared for. During her final week of life, the tender loving support from all the staff concerned, not only for our dearest mum but for us her family, made her final hours truly peaceful. The warm welcome we received each and every visit, the superb facilities which are there for all to enjoy, were absolutely superb. Very professionally run by extremely hard working loyal staff.

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Review from Pauline G (Friend of Resident) published on 30 November 2018 Submitted via Postal Card
Overall Experience

I am the friend of a resident at Lavender Oaks. She has been there since October 2018. Her whole life has changed since being here - the care is excellent. She does a lot of activities and goes out on the bus to museums, garden centres and pub lunches. Her family who lives in America have peace of mind that she is safe. So well done to all the staff from the excellent management and carers. The food is excellent and hosts in the dining room do a great job. Well done to all the chefs. They have a great team spirit and the family and I are so pleased she is here.

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Review from S O (Daughter-in-law of Resident) published on 7 November 2018 Submitted via Postal Card
Overall Experience

My father-in-law has been a resident for 1 year. The care he has received has been exceptional and the high standards of this home have been maintained from day one. To see him happy and at ease in his surroundings is such a huge relief and the wonderful staff here are a credit. Fantastic.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Dear Sharon, thank you for your lovely review. All of our team are very fond of your father-in-law and we're delighted that you remain happy with his care. Best wishes.

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Review from M M (Husband of Resident) published on 6 November 2018 Submitted via Postal Card
Overall Experience
I have found the care home a very friendly environment where the staff at all levels are always friendly and helpful.
If I may make a suggestion, it would be preferable if residents were coaxed to spend more time outdoors in good weather rather than sitting watching TV.

More mind-stimulating activities would be preferable than being glued to the box.

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Review from Richard H (Brother of Resident) published on 31 October 2018 Submitted via Postal Card
Overall Experience

Beautiful building and environment. 5-star quality. Staff; professional, perceptive, astute, kind and friendly. High attention to detail. Food; very high quality. Excellent all the way!

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Review from Sue V (Daughter-in-law of Resident) published on 20 August 2018 Submitted via Website
Overall Experience
Lavender Oaks is a very special place full of very special people. They really made a difference to my mother-in-law whilst she was receiving palliative care there.
Form my very first visit it was the staff that made the biggest impression on me. Everyone greeted me with a smile, as they did on every occasion that I visited. The rooms and facilities were all outstanding but it is the standard of care and support that makes this place unique. People go out of their way to treat people as an individual and go to great lengths to make sure that they are fully supported in every sense. The nursing staff were, kind, considerate and very gentle, but this is also true on the managerial and caring staff. Every effort was taken to try to get to know the individual in order that their needs could be fully met.
The family were looked after with great care and support and became more like friends to us, who we could share things with and feel understood.

The resident is the centre of attention.

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Review from David F (Son of Resident) published on 16 August 2018 Submitted via Website
Overall Experience

Lavender Oaks provided a tremendous level of care for my Mum for the last few months and gave her such a truly happy home. After settling in Mum was clearly very content, comfortable and relaxed.

We were impressed with the considerate, sensitive but often upbeat manner in which the staff interacted with the dementia residents and found an in-house talk on the subject eye-opening. We always looked forward to our visits safe in the knowledge we would find Mum well looked after and more often than not happily in the company of other people. Our visits always began with a cheery welcome from the lovely reception staff and always ended with a smile on our faces, again safe in the knowledge Mum was in safe hands.

The wonderful staff made everything so easy for us and couldn’t have been more helpful.

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Review from John d (Son-in-law of Resident) published on 14 August 2018 Submitted via Website
Overall Experience

Lavender Oaks has provided over the last seven months the most amazing care for my mother in law. There is a phenomenal bond between all the carers, catering staff, housekeepers, entertainment team, maintenance, transport, medical and of course, the managers, who have all excelled in making her life the best it can be. All the personnel enjoy interacting with the residents and take time to listen and ensure their needs are fully met, whilst also enjoying a chat with them. The premises and gardens are the best I have ever seen and would not be out of place for a top class hotel! Well done Lavender Oaks you have raised the bar to a standard that all care homes should try to strive for. I have no hesitation in fully recommending to prospective clients for the service of this care Home.

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Review from Lynne d (Daughter of Resident) published on 14 August 2018 Submitted via Website
Overall Experience
It was such a relief moving Mum to Lavender Oaks, having previously moved her from two other homes before, that had not fully complied with the mandate of care that had been promised! Now after seven months of living at Lavender Oaks it is plainly obvious that the care given is stupendous. Mum is happy, very well looked after, has a beautiful room, wonderful gardens and excellent food. Housekeeping ensures that her clothes are washed daily and that the accommodation is also serviced daily. It’s spotless!

The amenities are fabulous, including a cinema, hairdressing salon, bistro/bar, a private dining room for resident’s family and friends to use for special occasions, a dedicated entertainment team with a specially fitted out area and a minibus. Above all this, however, is the wonderful, genuine, compassionate care that the AMAZING STAFF give to all their residents. Also with a very approachable management team, who listen, and are proactive. I would highly recommend Lavender Oaks and have done!

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Review from J H (Son of Resident) published on 13 August 2018 Submitted via Postal Card
Overall Experience
My mother spent a wonderful fortnight at Lavender Oaks.

The surroundings are high class. My mother said she felt like she was in a 5 star hotel. However, the care and all the staff are also 5 star. Each person went above beyond to ensure she felt welcome and at home, all her care and well-being needs were et. Above all, she felt safe and well looked after which was hugely reassuring and the point of her respite stay.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Dear John, thank you for your wonderful feedback. It was our privilege to care for your mum, she settled into life so well at Lavender Oaks, and I know that the team miss her already! Best wishes

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Review from Sally A (Daughter of Resident) published on 3 August 2018 Submitted via Website
Overall Experience

Our parents went into Lavender Oaks for emergency respite. Mum needed the care most. The home worked quickly to accept them. There are some good aspects. The rooms, food and cleanliness were excellent. Some staff are kind. If you are looking for a respite stay, there are things that we might suggest you clarify first to ensure it is what you want. If ‘care’ is new to you, visit with someone who has experience. Check on how the systems and communication will work for you and the resident, so you know what the provision will 'look like'. Agree your role, and the home’s role, regarding medical issues and medication. Check thoroughly the contractual details and charging policies. We found leadership, communication and monitoring to be very inconsistent, at times poor. Lavender Oaks did not have the capacity to meet Mum's changing needs, or support Dad effectively at a difficult time: as a result, their health declined. They are now improving and happy in their new permanent care home.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Dear Sally, the wellbeing of all of our residents is our highest priority. We are sorry that in this instance you feel that we did not meet your parent’s needs. However, we have used your feedback to improve and hope that your mum and dad continue to settle well in their new home. Best wishes

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Review from Anthony F (Son of Resident) published on 3 August 2018 Submitted via Website
Overall Experience
Having moved our 97-year-old mother from another ostensibly fine, care home, our family have been delighted to discover that Lavender Oaks offers care which is quite simply on a different plane with what we'd previously experienced. We've gone from constant concern and a necessary proactive involvement to being able to relax in the comforting knowledge that our mother is receiving the most caring care available, delivered by a demonstrably cohesive and communicative team (from management downwards) of genuinely caring staff, who are both professional and lovely caring people themselves. It's difficult to praise them too highly.

Aside from care, the decor, facilities and food are similarly first class. We have no hesitation in recommending Lavender Oaks.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home
Dear Anthony,

Thank you so much for your wonderful review. Caring for your mother was truly a privilege for all of us. We really appreciate your feedback and I have communicated your sentiments to everyone. With kind regards.

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Review from Rachael (Daughter of Resident) published on 3 August 2018 Submitted via Website
Overall Experience
My father has been in Lavender Oaks since November 2017 and had been looked after by the carers and nurses that met his basic care needs bathing, food, friendly chats that the staff provided.
My father moved into the home and required cancer care/end of life care which the home promised that they could provide to us last November and my father has deteriorated quite quickly this week. The staff were only just beginning to learn to have assessments on end of life care and they knew my father would need a syringe driver which we thought that the home would provide. This week we have had meetings with hospice staff and they feel Lavender Oaks would not meet my father's needs even though they are advertising palliative care/end of life care/motor neurone and physiotherapy.

If anyone is looking to move a loved one into Lavender Oaks I would not recommend it as they are not palliative care trained and cannot provide this.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Dear Rachael, thank you for your review. Palliative care is an integral aspect of the care that we provide for our residents at Lavender Oaks. I would like to reassure you that our team are fully trained and competent to deliver end of life care, including the administration of any required medication. Best wishes.

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Review from Rob O (Son of Resident) published on 29 January 2018 Submitted via Website
Overall Experience
My father moved to Lavender Oaks Care Home in October 2017 from another care home not too far away.
We were certainly impressed by the modern, luxurious nature of the building and facilities, which are exceptional, but actually, it's the staff that are key. Every member of staff we have met, from day one, has been, without exception, caring, friendly and helpful.

In his new environment, Dad has flourished. He is treated with dignity and respect. Staff at all levels engage with him and understand him and his needs. The change we have seen in him since he moved to this home has absolutely vindicated our decision to change care homes. Thank you, everyone.

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Review from L B (Sister of Resident) published on 24 January 2018 Submitted via Postal Card
Overall Experience
We stumbled across this brand new care home whilst looking to move my sister from a care home that just didn't care.

Can't rate it highly enough.

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Review from Peter B (Respite Resident) published on 16 January 2018 Submitted via Postal Card
Overall Experience
An immaculate care home full of features for a comfortable stay supported by caring and professional staff.

Fresh and bright/positive atmosphere and well settled and contented residents.

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Review from S F (Daughter of Resident) published on 15 December 2017 Submitted via Postal Card
Overall Experience

Fantastic care home with excellent facilities and beautifully built/decorated. First class staff, extremely supportive to residents and family. They helped my mum settle very quickly. Mum's health has rapidly improved. She has gained some independence. Would highly recommend.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 July 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (2)

News
  • 27 Jul 2026

    We had a wonderful afternoon in the sunshine, celebrating Rosemary's and Ted's birthdays. Our residents enjoyed plenty of singing and dancing while Adam Rhys Davies entertained everyone with a captivating...

  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 26 Jun 2026

    We celebrated the King's birthday with a special gift from our talented resident Amina, who has written a beautiful poem in honour of this joyous occasion!

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Lavender Oaks Care Home.

Meet the Team (1)

Peter Haysom
Peter HaysomJob Title:Home ManagerJoined: 2025

Hello, my name is Peter, and I am the Home Manager here at Lavender Oaks.

I have been working in healthcare for the past 18 years and hold a Level 5 qualification in Leadership and Management in Adult Care. I am also a Registered Paramedic.

I am deeply passionate about care and the importance of building positive relationships with our residents, their loved ones, our team and local professionals to achieve the best possible care and outcomes for individuals living in our home.

My door is always open, so please do pop in for a chat whenever you'd like.

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