Lavender Oaks Care Home

4 Metcalfe Avenue, Carshalton SM5 4AQ
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9.9 93 Reviews
  • Lavender Oaks Care Home, Carshalton
Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens. Every resident has their own bedroom with an en suite wetroom, and there are a number of communal living and dining rooms for residents to spend their time.

The expertly trained and professional team at Lavender Oaks are dedicated to the care, comfort and dignity of all their residents, with special emphasis given to promoting independence, privacy, respect and wellbeing.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Peter Haysom (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Lavender Oaks Care Home Reviews (93)

9.9

Lavender Oaks Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Lavender Oaks Care Home has 93 reviews.

Overall Experience
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Date Published
  • 93
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  • 26
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Reviewer Connection to Lavender Oaks Care Home
  • 27
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  • 4
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  • 3
  • 2
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  • 1
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Total of 93, showing 81-93
Review from Richard H (Brother of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful building and environment. 5-star quality. Staff; professional, perceptive, astute, kind and friendly. High attention to detail. Food; very high quality. Excellent all the way!
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Review from Sue V (Daughter-in-law of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lavender Oaks is a very special place full of very special people. They really made a difference to my mother-in-law whilst she was receiving palliative care there.
Form my very first visit it was the staff that made the biggest impression on me. Everyone greeted me with a smile, as they did on every
occasion that I visited. The rooms and facilities were all outstanding but it is the standard of care and support that makes this place unique. People go out of their way to treat people as an individual and go to great lengths to make sure that they are fully supported in every sense. The nursing staff were, kind, considerate and very gentle, but this is also true on the managerial and caring staff. Every effort was taken to try to get to know the individual in order that their needs could be fully met.
The family were looked after with great care and support and became more like friends to us, who we could share things with and feel understood.
The resident is the centre of attention.
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Review from David F (Son of Resident) published on 16 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lavender Oaks provided a tremendous level of care for my Mum for the last few months and gave her such a truly happy home. After settling in Mum was clearly very content, comfortable and relaxed.


We were impressed with the considerate, sensitive but often upbeat manner in which the staff interacted

with the dementia residents and found an in-house talk on the subject eye-opening. We always looked forward to our visits safe in the knowledge we would find Mum well looked after and more often than not happily in the company of other people. Our visits always began with a cheery welcome from the lovely reception staff and always ended with a smile on our faces, again safe in the knowledge Mum was in safe hands.


The wonderful staff made everything so easy for us and couldn’t have been more helpful.

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Review from John d (Son-in-law of Resident) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lavender Oaks has provided over the last seven months the most amazing care for my mother in law. There is a phenomenal bond between all the carers, catering staff, housekeepers, entertainment team, maintenance, transport, medical and of course, the managers, who have all excelled in making her life
the best it can be. All the personnel enjoy interacting with the residents and take time to listen and ensure their needs are fully met, whilst also enjoying a chat with them. The premises and gardens are the best I have ever seen and would not be out of place for a top class hotel! Well done Lavender Oaks you have raised the bar to a standard that all care homes should try to strive for. I have no hesitation in fully recommending to prospective clients for the service of this care Home.
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Review from Lynne d (Daughter of Resident) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was such a relief moving Mum to Lavender Oaks, having previously moved her from two other homes before, that had not fully complied with the mandate of care that had been promised! Now after seven months of living at Lavender Oaks it is plainly obvious that the care given is stupendous. Mum is happy,
very well looked after, has a beautiful room, wonderful gardens and excellent food. Housekeeping ensures that her clothes are washed daily and that the accommodation is also serviced daily. It’s spotless!
The amenities are fabulous, including a cinema, hairdressing salon, bistro/bar, a private dining room for resident’s family and friends to use for special occasions, a dedicated entertainment team with a specially fitted out area and a minibus. Above all this, however, is the wonderful, genuine, compassionate care that the AMAZING STAFF give to all their residents. Also with a very approachable management team, who listen, and are proactive. I would highly recommend Lavender Oaks and have done!
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Review from J H (Son of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent a wonderful fortnight at Lavender Oaks.
The surroundings are high class. My mother said she felt like she was in a 5 star hotel. However, the care and all the staff are also 5 star. Each person went above beyond to ensure she felt welcome and at home, all her care and well-being needs
were et. Above all, she felt safe and well looked after which was hugely reassuring and the point of her respite stay.
Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Dear John, thank you for your wonderful feedback. It was our privilege to care for your mum, she settled into life so well at Lavender Oaks, and I know that the team miss her already! Best wishes

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Review from Sally A (Daughter of Resident) published on 3 August 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Our parents went into Lavender Oaks for emergency respite. Mum needed the care most. The home worked quickly to accept them. There are some good aspects. The rooms, food and cleanliness were excellent. Some staff are kind. If you are looking for a respite stay, there are things that we might suggest
you clarify first to ensure it is what you want. If ‘care’ is new to you, visit with someone who has experience. Check on how the systems and communication will work for you and the resident, so you know what the provision will 'look like'. Agree your role, and the home’s role, regarding medical issues and medication. Check thoroughly the contractual details and charging policies. We found leadership, communication and monitoring to be very inconsistent, at times poor. Lavender Oaks did not have the capacity to meet Mum's changing needs, or support Dad effectively at a difficult time: as a result, their health declined. They are now improving and happy in their new permanent care home.
Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Dear Sally, the wellbeing of all of our residents is our highest priority. We are sorry that in this instance you feel that we did not meet your parent’s needs. However, we have used your feedback to improve and hope that your mum and dad continue to settle well in their new home. Best wishes

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Review from Anthony F (Son of Resident) published on 3 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having moved our 97-year-old mother from another ostensibly fine, care home, our family have been delighted to discover that Lavender Oaks offers care which is quite simply on a different plane with what we'd previously experienced. We've gone from constant concern and a necessary proactive involvement
to being able to relax in the comforting knowledge that our mother is receiving the most caring care available, delivered by a demonstrably cohesive and communicative team (from management downwards) of genuinely caring staff, who are both professional and lovely caring people themselves. It's difficult to praise them too highly.
Aside from care, the decor, facilities and food are similarly first class. We have no hesitation in recommending Lavender Oaks.
Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Dear Anthony,
Thank you so much for your wonderful review. Caring for your mother was truly a privilege for all of us. We really appreciate your feedback and I have communicated your sentiments to everyone. With kind regards.

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Review from Rachael (Daughter of Resident) published on 3 August 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father has been in Lavender Oaks since November 2017 and had been looked after by the carers and nurses that met his basic care needs bathing, food, friendly chats that the staff provided.
My father moved into the home and required cancer care/end of life care which the home promised that they could
provide to us last November and my father has deteriorated quite quickly this week. The staff were only just beginning to learn to have assessments on end of life care and they knew my father would need a syringe driver which we thought that the home would provide. This week we have had meetings with hospice staff and they feel Lavender Oaks would not meet my father's needs even though they are advertising palliative care/end of life care/motor neurone and physiotherapy.
If anyone is looking to move a loved one into Lavender Oaks I would not recommend it as they are not palliative care trained and cannot provide this.
Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Dear Rachael, thank you for your review. Palliative care is an integral aspect of the care that we provide for our residents at Lavender Oaks. I would like to reassure you that our team are fully trained and competent to deliver end of life care, including the administration of any required medication. Best wishes.

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Review from Rob O (Son of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Lavender Oaks Care Home in October 2017 from another care home not too far away.
We were certainly impressed by the modern, luxurious nature of the building and facilities, which are exceptional, but actually, it's the staff that are key. Every member of staff we have met, from day
one, has been, without exception, caring, friendly and helpful.
In his new environment, Dad has flourished. He is treated with dignity and respect. Staff at all levels engage with him and understand him and his needs. The change we have seen in him since he moved to this home has absolutely vindicated our decision to change care homes. Thank you, everyone.
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Review from L B (Sister of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We stumbled across this brand new care home whilst looking to move my sister from a care home that just didn't care.
Can't rate it highly enough.
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Review from Peter B (Respite Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An immaculate care home full of features for a comfortable stay supported by caring and professional staff.
Fresh and bright/positive atmosphere and well settled and contented residents.
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Review from S F (Daughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care home with excellent facilities and beautifully built/decorated. First class staff, extremely supportive to residents and family. They helped my mum settle very quickly. Mum's health has rapidly improved. She has gained some independence. Would highly recommend.
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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Lavender Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Lavender Oaks Care Home is calculated as follows: ( (281 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 308 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lavender Oaks Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Peter

Peter Haysom

Job Title: Home Manager Joined: 2025

Hello, my name is Peter, and I am the Home Manager here at Lavender Oaks.


I have been working in healthcare for the past 18 years and hold a Level 5 qualification in Leadership and Management in Adult Care. I am also a Registered Paramedic.


I am deeply passionate about care and the importance of building positive relationships with our residents, their loved ones, our team and local professionals to achieve the best possible care and outcomes for individuals living in our home.


My door is always open, so please do pop in for a chat whenever you'd like.

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