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- Lavender Oaks Care Home

My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)

Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)

The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)

My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)

Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)

The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)

Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens....
Care Provided by Lavender Oaks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Lavender Oaks Care Home for full pricing details and T&Cs.
Contact Lavender Oaks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Peter Haysom (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visitors welcome at any time.
Parking
- Ample parking available on site.
Lavender Oaks Care Home Reviews (98)
Lavender Oaks Care Home has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years.
Over all time Lavender Oaks Care Home has 98 reviews.
Caring staff and good food.
Lavender Oaks has been an absolute godsend in caring for our mother, especially in these COVID times. We are so relieved to know that she is happy and well cared for. The staff are all so caring and considerate and treat Mum with dignity and respect. I have no hesitation in recommending Lavender Oaks as an excellent care home.
What wonderful praise - thank you so much! I will be sure to share your feedback with my team who do such an amazing job in caring for all of our residents.
From the first day, my sister-in-law entered Lavender Oaks the care has been excellent. She is really content.
Thank you for your review - I'm really pleased to hear that your sister-in-law is happy and content.
We always enjoy our visits to Lavender Oaks and feel welcome. My brother-in-law is well cared for by the staff, who are concerned for his well-being. The bedrooms and living areas are bright and the gardens are beautiful. Birthdays and special occasions can be celebrated in the family private dining-room once Covid restrictions are lifted. Residents enjoy outings to local parks and countryside in the minibus.
Thanks again.
Quite honestly, I do not think anyone could reasonably expect a higher standard of care or respect for residents and patients than I witnessed over the three and half months my late mother spent there receiving end-of-life nursing. In addition to the care and attention, the home is very well-appointed, clean, smart and comfortable, which was also important to us. Sadly owing to Covid-19 even when my mother was stronger at the start of her stay there, she wasn't able to take advantage of many of the home's lovely facilities and services but the staff made every effort to help her socialise and meet others, which was much appreciated. As my mother's illness progressed, as expected, I got to know her care team well and I was very touched time and again by their responsiveness, level of care and kindness shown to me and my family. I would have no hesitation to recommend Lavender Oaks Care Home to any caring families wanting the very best welfare and nursing possible for their loved ones.
Dear Tanya, thank you for your kind words. It was our pleasure to be able to care for your mother, and the team here at Lavender Oaks will be really pleased to hear your feedback, which makes it all worthwhile.
Mum has been a resident in Lavender Oaks for the past year, she has settled in very well and gets on great with all staff. Mum seems very happy and well looked after and I am made to feel very welcome when I visit, there is a great team in place from management, carers and right through to kitchen housekeeping.
Mum is so well looked after; it gives us peace of mind that she is kept safe and well. The team at Lavender Oaks work so hard and are all very caring and lovely.
The care home staff have cared for my sister-in-law, and previously my mother-in-law (deceased), for over 3 years and have looked after them with great care and dignity.
Although not a direct relative of the resident at Lavendar Oaks (the resident is my wife's sister) I have always been very impressed with both the friendliness and kindness of all of the staff. My wife's sister has been at Lavendar Oaks for over 3 years and in my view, it is the most appropriate home for her needs. In general, the staff seem to be very focussed on her care and wellbeing.
My mum is very happy living at Lavender Oaks. She tells me she finds the staff very helpful and is well looked after. All the staff are lovely in the home and will always tell me how my mum is doing. It feels like one big family.
That care was also extended to myself and my family. My aunt's life sadly ended in the middle of the pandemic. However, I was grateful to be able to spend her final hours with her and I never forget the care and compassion she received to ensure she had a very peaceful end. A wonderful group of people.
I was well looked after in the room and helped in the bathroom when I wanted it. They took me out for splendid walks nearly every day which I needed special carers help given. When I wanted to go back home they were so kind and so helpful and took me right home themselves in your van. I am sorry to say goodbye to all of them and thank them for all the care that I had rather refused!
It has been a particularly difficult time for us due to ongoing health problems with my husband but the fact that we did not have to worry about the care my sister-in-law was getting was a great relief. We cannot stress how impressed we have been with how the staff have coped. We have been able to visit fairly regularly, without worrying about safety as all the necessary precautions were taken in a very pleasant and efficient manner. She is very content there and although we would have left her in her own home if it has been possible we are so pleased with our choice of care.
Best wishes, Heather
It was a tough decision choosing a home but this was one of my better decisions. I have total confidence in the staff and I have absolute trust that my mum will get the best care possible.
The home provides regular communications and during COVID this regularity increased which was reassuring. I also thank the home for the approach they took to protect all residents from infection during this time. I cannot thank the staff enough for all that they do.
Thank you for sharing your experience of our Home. I will ensure your comments about the excellent care Mum has received are passed on to our care team.
Our father moved into Lavender Oaks in February 2020. This was a big adjustment for him having lived on his own for 10 years. The staff were so warm, friendly and efficient. They understood the adjustment Dad was having to make and were incredibly supportive. All the staff treat him with dignity and nothing is too much trouble. Dad began to settle and join in some of the activities. Then the COVID virus prevented us from visiting and many activities had to stop. I have such peace of mind knowing he is safe, surrounded by caring staff to look after him and a good nursing team are on hand if needed. I am so grateful to them and even more so at this time of being unable to visit.
The home is very well managed, with high-quality carers who are friendly, helpful and extremely supportive. Their efforts are very much appreciated.
By definition this quality comes at a "top end" cost.
My very good friend has been a resident in Lavender Oaks for just over a year and I visit her frequently. The staff are always welcoming and friendly and much in evidence. The home has a very pleasant atmosphere and is light and airy. It is in lovely surroundings with a beautiful garden.
It is a pleasure to visit my friend at Lavender Oaks Care Home. The staff always offer a warm friendly greeting. My friend is thriving in this inclusive and non-judgemental environment. The staff are respectful and encouraging, and my friend responds well to them all. She is enabled to maintain pride in her appearance, and her personal care needs are met. She enjoys frequent visits to the hairdressers, and her nails are manicured and painted regularly. On a social level, my friend is encouraged to participate in many activities. She loves exercising and singing with the activities team, who do an excellent job and are so understanding of the residents and their needs, desires and abilities. The activities team are marvellous ambassadors for Lavender Oaks Care Home, as indeed are all the wonderful caring staff. Thank you to the whole team at Lavender Oaks Care Home who look after my friend so well.
Always extremely clean facilities.
Fun, relaxed environment.
A very pleasant place to visit, love coming here.
Professional, friendly, good atmosphere.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (2)
- 27 Jul 2026
We had a wonderful afternoon in the sunshine, celebrating Rosemary's and Ted's birthdays. Our residents enjoyed plenty of singing and dancing while Adam Rhys Davies entertained everyone with a captivating...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
We celebrated the King's birthday with a special gift from our talented resident Amina, who has written a beautiful poem in honour of this joyous occasion!
- 28 Aug 2026Organiser: Lavender Oaks Care Home
- 25 Sep 2026Organiser: Lavender Oaks Care Home
Awards / Recognitions (15)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Lavender Oaks Care Home.
Meet the Team (1)

Hello, my name is Peter, and I am the Home Manager here at Lavender Oaks.
I have been working in healthcare for the past 18 years and hold a Level 5 qualification in Leadership and Management in Adult Care. I am also a Registered Paramedic.
I am deeply passionate about care and the importance of building positive relationships with our residents, their loved ones, our team and local professionals to achieve the best possible care and outcomes for individuals living in our home.
My door is always open, so please do pop in for a chat whenever you'd like.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavender Oaks Care Home to verify any information. View our terms and conditions. Lavender Oaks Care Home has an Enhanced Service -more info.