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Lavender Oaks Care Home

4 Metcalfe Avenue, Carshalton, London SM5 4AQ
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My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)
Lavender Oaks Care Home, Carshalton
Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)
Lavender Oaks Care Home, Carshalton
The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)
Lavender Oaks Care Home, Carshalton

Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens....  

Care Provided by Lavender Oaks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,045N/A
Nursing CareFrom £2,300N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Lavender Oaks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Peter Haysom (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Lavender Oaks Care Home Reviews (98)

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9.8

Lavender Oaks Care Home has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years. Over all time Lavender Oaks Care Home has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from P A (Brother of Resident) published on 10 September 2021 Submitted via Postal Card
Overall Experience
Overall excellent care in modern surroundings.

Caring staff and good food.

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Review from Liz M (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card
Overall Experience

Lavender Oaks has been an absolute godsend in caring for our mother, especially in these COVID times. We are so relieved to know that she is happy and well cared for. The staff are all so caring and considerate and treat Mum with dignity and respect. I have no hesitation in recommending Lavender Oaks as an excellent care home.

Reply from Cristian Diaconu, Home Manager at Lavender Oaks Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team who do such an amazing job in caring for all of our residents.

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Review from Jean T (Sister-in-law of Resident) published on 23 April 2021 Submitted via Postal Card
Overall Experience

From the first day, my sister-in-law entered Lavender Oaks the care has been excellent. She is really content.

Reply from Sue Burgess, Client Services Manager at Lavender Oaks Care Home

Thank you for your review - I'm really pleased to hear that your sister-in-law is happy and content.

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Review from Deirdre L (Sister-in-law of Resident) published on 23 April 2021 Submitted via Postal Card
Overall Experience

We always enjoy our visits to Lavender Oaks and feel welcome. My brother-in-law is well cared for by the staff, who are concerned for his well-being. The bedrooms and living areas are bright and the gardens are beautiful. Birthdays and special occasions can be celebrated in the family private dining-room once Covid restrictions are lifted. Residents enjoy outings to local parks and countryside in the minibus.

Reply from Sue Burgess, Client Services Manager at Lavender Oaks Care Home
Thank you for sharing your experience of our home. We're as thrilled as the residents are that the minibus trips have resumed! I will pass on your kind words to the team.

Thanks again.

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Review from T M (Daughter of Resident) published on 7 April 2021 Submitted via Website
Overall Experience

Quite honestly, I do not think anyone could reasonably expect a higher standard of care or respect for residents and patients than I witnessed over the three and half months my late mother spent there receiving end-of-life nursing. In addition to the care and attention, the home is very well-appointed, clean, smart and comfortable, which was also important to us. Sadly owing to Covid-19 even when my mother was stronger at the start of her stay there, she wasn't able to take advantage of many of the home's lovely facilities and services but the staff made every effort to help her socialise and meet others, which was much appreciated. As my mother's illness progressed, as expected, I got to know her care team well and I was very touched time and again by their responsiveness, level of care and kindness shown to me and my family. I would have no hesitation to recommend Lavender Oaks Care Home to any caring families wanting the very best welfare and nursing possible for their loved ones.

Reply from Sue Burgess, Client Services Manager at Lavender Oaks Care Home

Dear Tanya, thank you for your kind words. It was our pleasure to be able to care for your mother, and the team here at Lavender Oaks will be really pleased to hear your feedback, which makes it all worthwhile.

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Review from John H (Son of Resident) published on 1 April 2021 Submitted via Website
Overall Experience

Mum has been a resident in Lavender Oaks for the past year, she has settled in very well and gets on great with all staff. Mum seems very happy and well looked after and I am made to feel very welcome when I visit, there is a great team in place from management, carers and right through to kitchen housekeeping.

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Review from J H (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card
Overall Experience

Mum is so well looked after; it gives us peace of mind that she is kept safe and well. The team at Lavender Oaks work so hard and are all very caring and lovely.

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Review from A S (Brother-in-law of Resident) published on 25 March 2021 Submitted via Postal Card
Overall Experience

The care home staff have cared for my sister-in-law, and previously my mother-in-law (deceased), for over 3 years and have looked after them with great care and dignity.

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Review from P B (Relative of Resident) published on 24 March 2021 Submitted via Postal Card
Overall Experience

Although not a direct relative of the resident at Lavendar Oaks (the resident is my wife's sister) I have always been very impressed with both the friendliness and kindness of all of the staff. My wife's sister has been at Lavendar Oaks for over 3 years and in my view, it is the most appropriate home for her needs. In general, the staff seem to be very focussed on her care and wellbeing.

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Review from C W (Daughter of Resident) published on 24 March 2021 Submitted via Postal Card
Overall Experience

My mum is very happy living at Lavender Oaks. She tells me she finds the staff very helpful and is well looked after. All the staff are lovely in the home and will always tell me how my mum is doing. It feels like one big family.

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Review from V G (Niece of Resident) published on 7 December 2020 Submitted via Postal Card
Overall Experience
It was the best decision I have ever made to move my aunt to Lavender Oaks. From the day she arrived, she was surrounded by people who gave her outstanding care and immediately improved her quality of life.

That care was also extended to myself and my family. My aunt's life sadly ended in the middle of the pandemic. However, I was grateful to be able to spend her final hours with her and I never forget the care and compassion she received to ensure she had a very peaceful end. A wonderful group of people.

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Review from C M (Resident / Service User) published on 8 October 2020 Submitted via Postal Card
Overall Experience
My son's (three) sent me to the home as they thought I needed care. I was actually too young as I needed very little care but I could see how well the worse off people were cared for, especially at mealtimes, which would have been impossible for them as they needed individual help.

I was well looked after in the room and helped in the bathroom when I wanted it. They took me out for splendid walks nearly every day which I needed special carers help given. When I wanted to go back home they were so kind and so helpful and took me right home themselves in your van. I am sorry to say goodbye to all of them and thank them for all the care that I had rather refused!

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Review from Steve T (Sister-in-law of Resident) published on 25 September 2020 Submitted via Website
Overall Experience

It has been a particularly difficult time for us due to ongoing health problems with my husband but the fact that we did not have to worry about the care my sister-in-law was getting was a great relief. We cannot stress how impressed we have been with how the staff have coped. We have been able to visit fairly regularly, without worrying about safety as all the necessary precautions were taken in a very pleasant and efficient manner. She is very content there and although we would have left her in her own home if it has been possible we are so pleased with our choice of care.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home
Thank you for your kind words, I will ensure the team know how much they are appreciated.

Best wishes, Heather

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Review from David O (Son of Resident) published on 25 September 2020 Submitted via Website
Overall Experience
My mum who has mental health issues has been in Lavender Oaks since December 2018. I chose Lavender Oaks after seeing other homes as it was such a warm, inviting and friendly place. Without going into too much detail the improvement in my mother's wellbeing and hygiene was noticeable after the first week and her improvement continued as she was getting proper medical care, eating decent food and the carers ensured her fluid levels were maintained. The carers have changed over this time but they have all been fantastic.
It was a tough decision choosing a home but this was one of my better decisions. I have total confidence in the staff and I have absolute trust that my mum will get the best care possible.

The home provides regular communications and during COVID this regularity increased which was reassuring. I also thank the home for the approach they took to protect all residents from infection during this time. I cannot thank the staff enough for all that they do.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Thank you for sharing your experience of our Home. I will ensure your comments about the excellent care Mum has received are passed on to our care team.

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Review from Katherine S (Daughter of Resident) published on 4 June 2020 Submitted via Website
Overall Experience

Our father moved into Lavender Oaks in February 2020. This was a big adjustment for him having lived on his own for 10 years. The staff were so warm, friendly and efficient. They understood the adjustment Dad was having to make and were incredibly supportive. All the staff treat him with dignity and nothing is too much trouble. Dad began to settle and join in some of the activities. Then the COVID virus prevented us from visiting and many activities had to stop. I have such peace of mind knowing he is safe, surrounded by caring staff to look after him and a good nursing team are on hand if needed. I am so grateful to them and even more so at this time of being unable to visit.

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Review from Cliff R (Son of Resident) published on 26 May 2020 Submitted via Website
Overall Experience
An outstanding care home based in a delightful, purpose-built, top quality modern premises. A welcoming and friendly environment.
The home is very well managed, with high-quality carers who are friendly, helpful and extremely supportive. Their efforts are very much appreciated.

By definition this quality comes at a "top end" cost.

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Review from Shirley O (Friend of Resident) published on 11 February 2020 Submitted via Website
Overall Experience

My very good friend has been a resident in Lavender Oaks for just over a year and I visit her frequently. The staff are always welcoming and friendly and much in evidence. The home has a very pleasant atmosphere and is light and airy. It is in lovely surroundings with a beautiful garden.

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Review from W D (Friend of Resident) published on 2 December 2019 Submitted via Postal Card
Overall Experience

It is a pleasure to visit my friend at Lavender Oaks Care Home. The staff always offer a warm friendly greeting. My friend is thriving in this inclusive and non-judgemental environment. The staff are respectful and encouraging, and my friend responds well to them all. She is enabled to maintain pride in her appearance, and her personal care needs are met. She enjoys frequent visits to the hairdressers, and her nails are manicured and painted regularly. On a social level, my friend is encouraged to participate in many activities. She loves exercising and singing with the activities team, who do an excellent job and are so understanding of the residents and their needs, desires and abilities. The activities team are marvellous ambassadors for Lavender Oaks Care Home, as indeed are all the wonderful caring staff. Thank you to the whole team at Lavender Oaks Care Home who look after my friend so well.

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Review from Christabelle G (Great-Niece of Resident) published on 21 August 2019 Submitted via Postal Card
Overall Experience
Always a friendly welcome by the staff.
Always extremely clean facilities.
Fun, relaxed environment.

A very pleasant place to visit, love coming here.

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Review from R S (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card
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Professional, friendly, good atmosphere.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 July 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (2)

News
  • 27 Jul 2026

    We had a wonderful afternoon in the sunshine, celebrating Rosemary's and Ted's birthdays. Our residents enjoyed plenty of singing and dancing while Adam Rhys Davies entertained everyone with a captivating...

  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 26 Jun 2026

    We celebrated the King's birthday with a special gift from our talented resident Amina, who has written a beautiful poem in honour of this joyous occasion!

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Lavender Oaks Care Home.

Meet the Team (1)

Peter Haysom
Peter HaysomJob Title:Home ManagerJoined: 2025

Hello, my name is Peter, and I am the Home Manager here at Lavender Oaks.

I have been working in healthcare for the past 18 years and hold a Level 5 qualification in Leadership and Management in Adult Care. I am also a Registered Paramedic.

I am deeply passionate about care and the importance of building positive relationships with our residents, their loved ones, our team and local professionals to achieve the best possible care and outcomes for individuals living in our home.

My door is always open, so please do pop in for a chat whenever you'd like.

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