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Lavender Oaks Care Home

4 Metcalfe Avenue, Carshalton, London SM5 4AQ
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My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)
Lavender Oaks Care Home, Carshalton
Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)
Lavender Oaks Care Home, Carshalton
The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)
Lavender Oaks Care Home, Carshalton

Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens....  

Care Provided by Lavender Oaks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,045N/A
Nursing CareFrom £2,300N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Lavender Oaks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Peter Haysom (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Lavender Oaks Care Home Reviews (98)

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9.8

Lavender Oaks Care Home has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years. Over all time Lavender Oaks Care Home has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from Simon W (Son of Resident) published on 14 December 2022 Submitted via Website
Overall Experience
My mum was a resident at Lavendar Oaks for a short time and I can not fault any aspect in regard to this home.
From the moment she arrived there, to her death in July, she loved the home and the staff who looked after her.
As I work, here in Ireland, looking after nursing homes in terms of catering, I know what I am looking for in terms of standards and Lavendar Oaks exceeded in all aspects compared to other homes in the area.

Even after my mum passed, they are still in contact and also welcoming my dad to the home still.

Reply from Rachelle Minter, Deputy Manager at Lavender Oaks Care Home
Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum during the latter stage of her life, she is missed by all of the team here at Lavender Oaks.

I will pass these on to the team who will really appreciate your kind words

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Review from Teresa O (Daughter of Resident) published on 12 December 2022 Submitted via Website
Overall Experience

My mum was in Lavender Oaks for two weeks of respite care. All the staff were excellent and very caring. My mum really enjoyed herself and her mobility has definitely improved. The facilities are amazing and very clean, as was her room. I could visit her anytime and was always welcomed by the staff. I was very happy in the knowledge that my mum was being very well cared for.

Reply from Rachelle Minter, Deputy Manager at Lavender Oaks Care Home

Thank you very much for your kind words about our staff being excellent and very caring. We are delighted your mum really enjoyed herself at Lavender Oaks, she is a pleasure to be around. Your wonderful comments will be very much appreciated by the whole team.

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Review from Alison P (Granddaughter of Resident) published on 7 December 2022 Submitted via Website
Overall Experience
After really struggling with our local council I came across the lovely Client Services Manager whilst at the end of my rope! She was both professional, caring and informative all at once and immediately set me at ease.
We placed nan for residential dementia care initially for respite but her improvement is amazing so we have decided to leave her in place for as long as possible at Lavender to help nurture and give her the best possible care during a horrid time.
The nurses and care staff are all super friendly and helped reassure me every step even when I've been really ill and couldn't get in to see nan they gave me updates and reassured me.

A pleasure to deal with!

Reply from Rachelle Minter, Deputy Manager at Lavender Oaks Care Home

We are so glad to hear about your nan's positive experience of Lavender Oaks. Finding the right environment for a loved one's future care is such a difficult decision and we're delighted our client services manager immediately set you at ease and that your nan is settled and being given the best...  

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Review from J D (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card
Overall Experience

Our mother was in Lavender Oaks Carshalton for a few weeks to receive nursing care. Throughout that time, the staff and carers treated her and the family with the utmost care and compassion, especially in the last few days of her life. Their professionalism is outstanding and we are extremely grateful to all who helped us through a difficult time. We would not hesitate to recommend Lavender Oaks.

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Review from P H (Brother of Resident) published on 18 November 2022 Submitted via Postal Card
Overall Experience

My sister has been in this care home for about three months with Alzheimer's disease. I have visited her several times and I am very impressed with everything I have seen. They bring her down to the lounge where I can chat to her in comfort, either inside or outside with a cup of coffee or tea. The staff have been very friendly. The home is spotlessly clean with wonderful gardens. I can visit her any day. I have seen her room which is excellent. I know she will be very comfortable there and perfectly safe.

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Review from J F (Son of Resident) published on 15 November 2022 Submitted via Postal Card
Overall Experience

My mother was made to feel at home by the care staff on Butterfly Wing which was a tremendous help in her transiting from living in her flat to a care home. She has built great relationships with the staff and she enjoys the trips arranged in the minibus by the home. Overall as a family, we feel mum is safer and happier.

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Review from Nigel W (Son of Resident) published on 4 November 2022 Submitted via Website
Overall Experience

My mother is 86 at Christmas and has not been eating properly for years and has many health issues. She became really weak and frail and at last decided to at least try a short stay in a care home. We looked at 4 for her and chose Lavender Oaks. She has been there a week and I cannot believe the care and attention, kindness and time her carers spend with her. Every aspect is excellent and Mother is actually eating regular meals and gaining strength. I saw a card in the foyer to write a review and happy to do so! I'd recommend this establishment to anyone!

Reply from Joe Patterson, Home Manager at Lavender Oaks Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.

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Review from Diane C (Mother of Resident) published on 13 October 2022 Submitted via Postal Card
Overall Experience
A very pleasant stay.
Room is comfortable and clean.
Staff is excellent, caring, friendly and kind.

Food very enjoyable.

Reply from Joe Patterson, Home Manager at Lavender Oaks Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated, and the team will be delighted their hard work and dedication have been recognised.

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Review from Michael H (Son of Resident) published on 22 August 2022 Submitted via Website
Overall Experience

The staff at Lavender Oaks Care Home were extremely professional and kind and caring. Nothing was too much for them and they went out of their way to ensure that my elderly mother got the end of life care she needed and was comfortable and able to eventually pass peacefully. The rooms are spacious and modern and the home itself has a lovely atmosphere and is set in beautiful surroundings. There was always a friendly greeting and regular tests for Covid were carried out to protect the clients. I highly recommend this wonderful care home.

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Review from Clare R (Friend of Resident) published on 9 August 2022 Submitted via Website
Overall Experience

I want to thank all staff for their warm welcome and friendliness over the years in making my visits to Lavendar Oaks so special. The home certainly excels in its real home from home feel and my lovely friend spent the most wonderful time there. To sit with her over a delicious coffee and cake in beautiful lounges, overlooking amazingly well-tendered gardens, made my visits and our time together so special and relaxing. Particular thanks to those lovely reception ladies and those hardworking, well-trained staff for being so attentive in providing such excellent care for her, treating her with dignity and respect. Her room was spotless, food excellent and the home catered for her every need. All staff were her good friends. I feel comforted that she had such first-class treatment, it suited all her needs and I don't hesitate in recommending this fabulous place to anyone considering first-class care for a loved one.

Reply from Joe Patterson, Home Manager at Lavender Oaks Care Home

Thank you for your incredible comments and such high praise for the team, especially under such difficult circumstances. It truly was our pleasure to have been entrusted with the care of your dear friend, she was such a joy to be around and a big part of the Lavender Oaks family. She is deeply...  

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Review from Sheila B (Resident / Service User) published on 26 July 2022 Submitted via Postal Card
Overall Experience

I feel very happy here.

Reply from Joe Patterson, Home Manager at Lavender Oaks Care Home

We're so pleased you are happy here at Lavender Oaks. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from Barbara C (Niece of Resident) published on 13 June 2022 Submitted via Postal Card
Overall Experience

My aunt has been at Lavender Oaks since 04/01/2022. she is extremely happy and everything is well run and very efficient. The staff seem to enjoy their work and are very obliging.

Reply from Cristian Diaconu, Home Manager at Lavender Oaks Care Home

What wonderful praise - thank you so much!

I will be sure to share your feedback with the team, they will be delighted.

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Review from Elizabeth D (Sister of Resident) published on 23 May 2022 Submitted via Postal Card
Overall Experience

I am very pleased with the care my brother receives at Lavender Oaks Care Home and feel he could not be in a better place. The best part of the service is the friendly staff who couldn't be more loving and considerate. From my first meeting with the Home Manager and Head Nurse who put my mind at ease, I felt very confident I was making the right decision. Over the years my brother has settled in well and through his stay, he has received excellent care with respect and dignity. With the 24 hours care and support for my brother's well being, I feel very confident I have made the right decision and wouldn't fail to highly recommend Lavender Oaks Care Home when the first opportunity arises. A huge thank you to the Managers and all the staff for their kindness and care.

Reply from Christian Diaconu, Home Manager at Lavender Oaks Care Home

Thank you very much for your wonderful comments about the "Friendly staff who couldn't be more loving and considerate".

It's wonderful that you have taken the time to acknowledge how we treat people with respect and dignity and provide excellent care. It's something everyone at Porthaven takes pride in.

I'll ensure the whole team receive your feedback as it will be very much appreciated.

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Review from Janet J (Resident / Service User) published on 10 March 2022 Submitted via Website
Overall Experience

After a bad experience in hospital, I came to Lavender Oaks in December 2021 and straight away received nothing but kindness and care, all staff are amazing including catering and handymen, my improvement here has been amazing all with help from the wonderful staff.

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Review from Mark J (Son of Resident) published on 3 February 2022 Submitted via Website
Overall Experience

Mum arrived at Lavender Oaks care home just before Christmas in quite a bad way, she had been mistreated in hospital in several ways. The day mum got there and got settled into her room the first thing she was asked was if she’d like a cup of tea, to my mum that meant everything. The level of care we’ve experienced by the team at Lavender Oaks has been absolutely superb, I finally feel okay about leaving her somewhere where I know she’s being looked after properly. I’m extremely grateful for what you do and continue to do for my mum. She’s come a long way since she left the hospital and that’s all down to you. Thank you.

Reply from Christian Diaconu, Home Manager at Lavender Oaks Care Home

Thank you for such wonderful comments and high praise for the staff at Lavender Oaks. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

Thank you.

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Review from S B (Daughter of Resident) published on 27 January 2022 Submitted via Postal Card
Overall Experience

I have been amazed at the overall consistency of good care and friendliness of the staff. Occasional issues were quickly dealt with. The covid pandemic has been a challenge considering this I have nothing but praise for the staff I come into contact with at Lavender Oaks on a daily basis. The Senior Management are not overly responsive or helpful but luckily they are not directly interacting with mum! This does not include the Home Manager who is great.

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Review from G W (Son of Resident) published on 26 January 2022 Submitted via Postal Card
Overall Experience

Lavender Oaks provide responsive, thoughful and caring support for my 93-year-old father. Even in the difficult virus times, they continue to ensure the family is kept informed and care standards are maintained at all times. Issues raised, if any, are promptly addressed.

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Review from Janet H (Daughter of Resident) published on 29 December 2021 Submitted via Postal Card
Overall Experience

Mum is so well looked after. The Manager and the team are so kind and helpful. Always giving great support. Mum is very happy and always looks lovely and well-groomed.

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Review from M O (Daughter of Resident) published on 27 December 2021 Submitted via Website
Overall Experience

My 94 year old mother has settled in extremely well (moved in only 2 months ago) at Lavender Oaks Care Home, mum has made friends and started to join in activities that are on offer. All the staff are polite, attentive and courteous. Lavender Oaks is clean and well presented with a good atmosphere surrounded by attractive gardens.

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Review from J B (Nephew of Resident) published on 21 December 2021 Submitted via Website
Overall Experience

My uncle has recently moved into nursing care at the home. I am very impressed by the facilities that the home provides, the general standard of care, and the quality of the staff. His room is very spacious and he appears to be eating well despite being rather anti food generally. He was not eating well in his own home in recent months before moving into first the hospital and now the care home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 July 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (2)

News
  • 27 Jul 2026

    We had a wonderful afternoon in the sunshine, celebrating Rosemary's and Ted's birthdays. Our residents enjoyed plenty of singing and dancing while Adam Rhys Davies entertained everyone with a captivating...

  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 26 Jun 2026

    We celebrated the King's birthday with a special gift from our talented resident Amina, who has written a beautiful poem in honour of this joyous occasion!

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Lavender Oaks Care Home.

Meet the Team (1)

Peter Haysom
Peter HaysomJob Title:Home ManagerJoined: 2025

Hello, my name is Peter, and I am the Home Manager here at Lavender Oaks.

I have been working in healthcare for the past 18 years and hold a Level 5 qualification in Leadership and Management in Adult Care. I am also a Registered Paramedic.

I am deeply passionate about care and the importance of building positive relationships with our residents, their loved ones, our team and local professionals to achieve the best possible care and outcomes for individuals living in our home.

My door is always open, so please do pop in for a chat whenever you'd like.

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