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- Lavender Oaks Care Home

My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)

Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)

The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)

My mum as settled in so well with the lovely care from all the staffD G(Daughter of Resident/Service User)

Lavender Oaks is a very special place.V C(Daughter of Resident/Service User)

The care staff are superstars. They really got to know Mum.A S(Daughter of Resident/Service User)

Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens....
Care Provided by Lavender Oaks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Lavender Oaks Care Home for full pricing details and T&Cs.
Contact Lavender Oaks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Peter Haysom (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visitors welcome at any time.
Parking
- Ample parking available on site.
Lavender Oaks Care Home Reviews (98)
Lavender Oaks Care Home has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years.
Over all time Lavender Oaks Care Home has 98 reviews.
From the moment she arrived there, to her death in July, she loved the home and the staff who looked after her.
As I work, here in Ireland, looking after nursing homes in terms of catering, I know what I am looking for in terms of standards and Lavendar Oaks exceeded in all aspects compared to other homes in the area.
Even after my mum passed, they are still in contact and also welcoming my dad to the home still.
I will pass these on to the team who will really appreciate your kind words
My mum was in Lavender Oaks for two weeks of respite care. All the staff were excellent and very caring. My mum really enjoyed herself and her mobility has definitely improved. The facilities are amazing and very clean, as was her room. I could visit her anytime and was always welcomed by the staff. I was very happy in the knowledge that my mum was being very well cared for.
Thank you very much for your kind words about our staff being excellent and very caring. We are delighted your mum really enjoyed herself at Lavender Oaks, she is a pleasure to be around. Your wonderful comments will be very much appreciated by the whole team.
We placed nan for residential dementia care initially for respite but her improvement is amazing so we have decided to leave her in place for as long as possible at Lavender to help nurture and give her the best possible care during a horrid time.
The nurses and care staff are all super friendly and helped reassure me every step even when I've been really ill and couldn't get in to see nan they gave me updates and reassured me.
A pleasure to deal with!
We are so glad to hear about your nan's positive experience of Lavender Oaks. Finding the right environment for a loved one's future care is such a difficult decision and we're delighted our client services manager immediately set you at ease and that your nan is settled and being given the best...
Our mother was in Lavender Oaks Carshalton for a few weeks to receive nursing care. Throughout that time, the staff and carers treated her and the family with the utmost care and compassion, especially in the last few days of her life. Their professionalism is outstanding and we are extremely grateful to all who helped us through a difficult time. We would not hesitate to recommend Lavender Oaks.
My sister has been in this care home for about three months with Alzheimer's disease. I have visited her several times and I am very impressed with everything I have seen. They bring her down to the lounge where I can chat to her in comfort, either inside or outside with a cup of coffee or tea. The staff have been very friendly. The home is spotlessly clean with wonderful gardens. I can visit her any day. I have seen her room which is excellent. I know she will be very comfortable there and perfectly safe.
My mother was made to feel at home by the care staff on Butterfly Wing which was a tremendous help in her transiting from living in her flat to a care home. She has built great relationships with the staff and she enjoys the trips arranged in the minibus by the home. Overall as a family, we feel mum is safer and happier.
My mother is 86 at Christmas and has not been eating properly for years and has many health issues. She became really weak and frail and at last decided to at least try a short stay in a care home. We looked at 4 for her and chose Lavender Oaks. She has been there a week and I cannot believe the care and attention, kindness and time her carers spend with her. Every aspect is excellent and Mother is actually eating regular meals and gaining strength. I saw a card in the foyer to write a review and happy to do so! I'd recommend this establishment to anyone!
Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.
Room is comfortable and clean.
Staff is excellent, caring, friendly and kind.
Food very enjoyable.
Thank you for such a wonderful review! Your comments are greatly appreciated, and the team will be delighted their hard work and dedication have been recognised.
The staff at Lavender Oaks Care Home were extremely professional and kind and caring. Nothing was too much for them and they went out of their way to ensure that my elderly mother got the end of life care she needed and was comfortable and able to eventually pass peacefully. The rooms are spacious and modern and the home itself has a lovely atmosphere and is set in beautiful surroundings. There was always a friendly greeting and regular tests for Covid were carried out to protect the clients. I highly recommend this wonderful care home.
I want to thank all staff for their warm welcome and friendliness over the years in making my visits to Lavendar Oaks so special. The home certainly excels in its real home from home feel and my lovely friend spent the most wonderful time there. To sit with her over a delicious coffee and cake in beautiful lounges, overlooking amazingly well-tendered gardens, made my visits and our time together so special and relaxing. Particular thanks to those lovely reception ladies and those hardworking, well-trained staff for being so attentive in providing such excellent care for her, treating her with dignity and respect. Her room was spotless, food excellent and the home catered for her every need. All staff were her good friends. I feel comforted that she had such first-class treatment, it suited all her needs and I don't hesitate in recommending this fabulous place to anyone considering first-class care for a loved one.
Thank you for your incredible comments and such high praise for the team, especially under such difficult circumstances. It truly was our pleasure to have been entrusted with the care of your dear friend, she was such a joy to be around and a big part of the Lavender Oaks family. She is deeply...
I feel very happy here.
We're so pleased you are happy here at Lavender Oaks. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
My aunt has been at Lavender Oaks since 04/01/2022. she is extremely happy and everything is well run and very efficient. The staff seem to enjoy their work and are very obliging.
What wonderful praise - thank you so much!
I will be sure to share your feedback with the team, they will be delighted.
I am very pleased with the care my brother receives at Lavender Oaks Care Home and feel he could not be in a better place. The best part of the service is the friendly staff who couldn't be more loving and considerate. From my first meeting with the Home Manager and Head Nurse who put my mind at ease, I felt very confident I was making the right decision. Over the years my brother has settled in well and through his stay, he has received excellent care with respect and dignity. With the 24 hours care and support for my brother's well being, I feel very confident I have made the right decision and wouldn't fail to highly recommend Lavender Oaks Care Home when the first opportunity arises. A huge thank you to the Managers and all the staff for their kindness and care.
Thank you very much for your wonderful comments about the "Friendly staff who couldn't be more loving and considerate".
It's wonderful that you have taken the time to acknowledge how we treat people with respect and dignity and provide excellent care. It's something everyone at Porthaven takes pride in.
I'll ensure the whole team receive your feedback as it will be very much appreciated.
After a bad experience in hospital, I came to Lavender Oaks in December 2021 and straight away received nothing but kindness and care, all staff are amazing including catering and handymen, my improvement here has been amazing all with help from the wonderful staff.
Mum arrived at Lavender Oaks care home just before Christmas in quite a bad way, she had been mistreated in hospital in several ways. The day mum got there and got settled into her room the first thing she was asked was if she’d like a cup of tea, to my mum that meant everything. The level of care we’ve experienced by the team at Lavender Oaks has been absolutely superb, I finally feel okay about leaving her somewhere where I know she’s being looked after properly. I’m extremely grateful for what you do and continue to do for my mum. She’s come a long way since she left the hospital and that’s all down to you. Thank you.
Thank you for such wonderful comments and high praise for the staff at Lavender Oaks. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
Thank you.
I have been amazed at the overall consistency of good care and friendliness of the staff. Occasional issues were quickly dealt with. The covid pandemic has been a challenge considering this I have nothing but praise for the staff I come into contact with at Lavender Oaks on a daily basis. The Senior Management are not overly responsive or helpful but luckily they are not directly interacting with mum! This does not include the Home Manager who is great.
Lavender Oaks provide responsive, thoughful and caring support for my 93-year-old father. Even in the difficult virus times, they continue to ensure the family is kept informed and care standards are maintained at all times. Issues raised, if any, are promptly addressed.
Mum is so well looked after. The Manager and the team are so kind and helpful. Always giving great support. Mum is very happy and always looks lovely and well-groomed.
My 94 year old mother has settled in extremely well (moved in only 2 months ago) at Lavender Oaks Care Home, mum has made friends and started to join in activities that are on offer. All the staff are polite, attentive and courteous. Lavender Oaks is clean and well presented with a good atmosphere surrounded by attractive gardens.
My uncle has recently moved into nursing care at the home. I am very impressed by the facilities that the home provides, the general standard of care, and the quality of the staff. His room is very spacious and he appears to be eating well despite being rather anti food generally. He was not eating well in his own home in recent months before moving into first the hospital and now the care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (2)
- 27 Jul 2026
We had a wonderful afternoon in the sunshine, celebrating Rosemary's and Ted's birthdays. Our residents enjoyed plenty of singing and dancing while Adam Rhys Davies entertained everyone with a captivating...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
We celebrated the King's birthday with a special gift from our talented resident Amina, who has written a beautiful poem in honour of this joyous occasion!
- 28 Aug 2026Organiser: Lavender Oaks Care Home
- 25 Sep 2026Organiser: Lavender Oaks Care Home
Awards / Recognitions (15)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Lavender Oaks Care Home.
Meet the Team (1)

Hello, my name is Peter, and I am the Home Manager here at Lavender Oaks.
I have been working in healthcare for the past 18 years and hold a Level 5 qualification in Leadership and Management in Adult Care. I am also a Registered Paramedic.
I am deeply passionate about care and the importance of building positive relationships with our residents, their loved ones, our team and local professionals to achieve the best possible care and outcomes for individuals living in our home.
My door is always open, so please do pop in for a chat whenever you'd like.
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