Lakeview Lodge Care Home

Jersey Drive, Newton Leys, Bletchley, Milton Keynes MK3 5SD

Opened in September 2017, Lakeview Lodge Care Home provides residential and dementia care and support in a quiet residential area.

Situated on the edge of the Newton Leys, overlooking the beautiful Little Willow Lake in the heart of rural Buckinghamshire and close to the quiet town of Bletchley and Milton Keynes, Lakeview Lodge Care Home is one of Country Court Care's purpose-built homes.

It is here that personalised, family-led care is delivered by devoted and capable staff, highly competent in caring for the needs and wishes of each individual resident.

Group: Country Court Care

Person in charge: Cheryl Rolt (Home Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 54

Shared Rooms: 6

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Lakeview Lodge is situated around 300m from Stoke Road (A4146), and about 1.5 miles from the A5, South West of Milton Keynes, and directly South of Bletchley.

Visiting:

Now Lakeview Lodge Care Home has opened, the Customer Relations Manager would be absolutely delighted to show visitors around the home at the earliest convenience. Either pop in anytime or call to make an appointment.

Parking:

Lakeview Lodge Care Home has a large car park available on-site.

Latest Care Quality Commission* Report on Lakeview Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 out of 10 for Lakeview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Lakeview Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 33 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.882 for Lakeview Lodge Care Home is calculated as follows: ( (365 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 406 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lakeview Lodge Care Home is based on 33 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 33 Reviews ÷ 13.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Lakeview Lodge Care Home has a Review Score of 9.9 (9.882) out of 10 and an Average Rating of 4.9 out of 5 from 34 Reviews over all time


Average Ratings

  • Excellent
    32
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lakeview Lodge Care Home?

  • Extremely LIKELY
    33
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Lakeview Lodge Care Home

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    8
  • Respite Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • more

I am perfectly satisfied with all aspects of Lakeview Lodge. It is like home from home and I would recommend it to my friends.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am so pleased at how happy Mum has been since moving to Lakeview Lodge.
The staff are so kind and caring; food excellent and the staff involve the residents in lots of activities to make them feel part of one large happy family.
I would recommend it to anyone.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is my second stay at Lakeview Care Home following two knee replacement surgeries.
On both occasions, you couldn't ask for better treatment.
The staff are very professional in all aspects and the room is very comfortable.
The food is exceptional.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My holiday at Lakeview Lodge was out of this dream. I shall always show my appreciation towards the staff who worked so hard through the summer of 2018.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

A lovely home for Mum to be staying in. She is always happy and laughing.
The home is always clean and the great-grandchildren are always welcome.
Mum is very happy and there is always a smile on her face.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care.
Lovely friendly staff.
Great food.
Very clean and tidy.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Dad and I had given Mum nine months intensive care and attendance due to vascular dementia. As a family, we felt that due to the deterioration of her condition she would be better in full-time care.
Like other families, this has been a very difficult and upsetting time. She was admitted to Lakeview Lodge for a months assessment/respite.
She is so well, nourished and cared for, that the placement is now permanent.
We feel so happy with the care, attention and efficiency from the staff that a difficult decision has been made easier.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

As a member of the medical profession, I have had cause to visit many care homes. I have never been in one that is as good as this. Every aspect of my Mother's care has been of the highest standard - both for her physical and mental welfare. The standard of the rooms is exemplary. Walking into this 'home,' you feel 'at home'.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having relocated my mum and brother to Lakeview Lodge, I am so pleased to see how easily they settled and how happy they are. The community areas are always occupied with residents and staff, where they all interact and enjoy each others company.
The staff are all excellent, providing a high standard of care and support to residents and their family. Residents are encouraged to participate in a variety of activities, providing them with a good balance of exercise and entertainment.
The home is located in a new development area, with a pleasant view across a lake. Trains pass on the nearby West Coast Mainline, which provides some residents with another source of amusement.
Communication by management and care staff with me is excellent, ensuring I am made aware of any opportunities for my family to be involved in, as well as health and well-being matters.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very Good.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Before deciding on a care home for my mother, we visited 3 local homes. We are pleased that we visited Lakeview last as this far outshone everything that we had seen, to us it gives the appearance of a hotel, all staff caring and friendly. My mother has settled in very quickly and is very happy we made the right choice.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Dad has settled in very well and enjoys the activities and routine. All the carers are lovely and look after him very well. The food is good and the home is spotless.
Well done to everyone.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mum says she is happy we have found her a nice place in which to live. She is particular, liking cleanliness and order. Mum may have lost her memory, but she hasn’t lost her sensibilities.

It’s expensive, no doubt. To see mum relaxed and eating well, it must be worth the nightmare of seeing her capital deplete. I think it is what dad would have wanted.

She has made friends; she feels happy and safe. She feels ownership of her spacious room and bathroom. The staff are her friends and she is proud of where she lives. When we visit, we feel comfortable and relaxed about making tea for ourselves.

There are no negatives. (Apart from affording the fees). Recently, hairdressing and chiropody have been included without charge. Every little helps.

Nursing care is not an option at the moment but we hope this will become a future option so that mum does not have to move on should her health deteriorate. Mum is 91 years young and at chair exercise, she kicks high with jubilation.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

From the moment we contacted Lakeview Lodge (looking for a suitable care home for my mother), we received a very warm, friendly and professional service. My mother was understandably apprehensive about leaving her family home and moving into a residential home, but the support she received from the management and staff was excellent. She has now been at Lakeview for 3 months and has settled in extremely well. All the staff are incredibly caring and supportive and nothing is too much trouble. It’s a very modern relaxed environment with regular activities and entertainment which she is encouraged to participate in. The family are always warmly welcomed and there is always time for a chat with the staff. This now feels like a real home not only for mum but also the family and other visitors. I would have absolutely no hesitation in recommending this fantastic home to others who are looking for a caring environment.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lakeside Lodge Care Home is a very pleasant residential home. The staff cannot do enough for you lovely people, the food is very good I have put on weight in the time I have been there three weeks.
They have plenty of activities for the residents and most join in. I have no complaints at all and look forward to another 4 week stay in a few weeks after further surgery.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The decision to leave her home was a very tough one for my mother, but it was made as easy as possible by the staff and surroundings at Lakeview Lodge.
The carers and management are very friendly and approachable as well as being extremely professional.
My mother is safe and well cared for which is what I want for her. She enjoys the food and the activities and does not have a bad word for anyone there.
Thank you.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My friend has been living at Lakeview Lodge now for nearly 6 months and I am really impressed with the level of care she has received. I am always welcomed by the team and nothing is too much trouble.

I would definitely recommend this care home as the best in Milton Keynes! I would even like to stay here myself one day!

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is new. Staff are extremely courteous and friendly. Rooms and facilities are very clean and well designed. Themes in most community areas.
Easy access by car from the motorway.
Activities for the residents are good even I enjoy them.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother came here after a prolonged stay in hospital. Up until then, she had been very independent. I never dreamed I would have to place mum in a care home but from our very first visit to look around everyone is so friendly. As soon as mum was shown to her beautiful room she hasn't stopped smiling. All the staff and carers have introduced themselves to us. I know she will be very happy here.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I never wanted for anything - everything was perfect!

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care I receive here is amazing.
The staff are so caring and kind to me.
My quality of life is much better since moving to Lakeview.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Relaxed and pleasant atmosphere. The food is cooked to perfection. Friendly people and staff. Clean, tidy, warm. Feels like a hotel with own room with tea facilities.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lakeview Lodge Care Home is a really good residential home. All the carers there are very professional and caring. But, if your loved one suffers from dementia and has some behaviour issues, or will develop in the future behavioural challenges as the illness progresses, then this residential home is probably not for you. Their core competence is residential and it's more like a very good OAP home than a care home.

How likely would you be to recommend Lakeview Lodge Care Home? Unlikely

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Average Rating:   4.3 out of 5

This wonderful new care home has just looked after my 90-year-old mother for a few weeks respite.
I cannot rate Lakeview Lodge Care Home and its staff highly enough.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Cannot fault this hotel with care. Food wonderful, can't fault a thing. The caring is top class. Enjoyed the activities. Management very caring. I have made a first-class decision.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Food lovely.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My uncle has settled in quickly to Lakeland Lodge care home and he is happy and very well cared for.
The home is clean, comfortable and relaxed with friendly, professional staff.
My uncle has said the food is lovely and he is happy here and we as a family feel he is very well looked after and supported.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has lived at Lakeview Lodge for three weeks. My three children and myself have been very impressed with the care he has received there.
It is always difficult to send a relative into a home, but the amenities there are excellent and he is taken out for walks regularly.
The food is very good, his room comfortable with a view of the lake and we have found all the staff so helpful and very pleasant.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Upon arrival, my mother was made to feel very welcome, as were we.
She has been treated with respect and dignity. She is so much more mobile than she was before, getting involved with the activities.
The staff cannot do enough for her.
Any request is dealt with promptly and efficiently. Due to low numbers of residents, the activities are currently difficult to organise.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am really happy with the care I am receiving at Lakeview Lodge Care Home. All the staff are really kind and considerate and I was really welcomed into the home.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Highly personalised service. All of the staff are attentive and will do whatever they can to make the residents stay comfortable.
Delighted with everything; management, care, staff, rooms, food, facilities and activities.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

From the moment my mother in law arrived, she was treated with friendly care and dignity. All the staff are very helpful and chatty.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff are kind, welcoming and caring. I am so happy I moved to Lakeview Lodge Care Home. My son made a fabulous choice when choosing this care home and I recommend it to anyone looking for care.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been here for just over two weeks and I am overwhelmed with the care and support mum has received. Lakeview Lodge is a beautiful care home with a wonderful team of friendly, caring and dedicated staff. I am very happy with my mum living here! I would recommend Lakeview Lodge to anyone looking for a care home for a loved one in the Milton Keynes area.

How likely would you be to recommend Lakeview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Staff Profiles

Cheryl

Cheryl Rolt

Job Title: Home Manager

Joined: 2017

Description:

I qualified as a trained nurse in Birmingham 1982 and worked in several specialities including accident and emergency, children’s nursing, school nursing and geriatric care. I then went into private care homes about 20 years ago and have worked for different companies, and gained much elderly and dementia care experience. Elderly care is my passion, and have great empathy for those living with dementia. I really DO care for the people I look after, I want them to have a happy fulfilled life, life doesn’t end when you need to come into a care home, it begins! I have just left a CQC rated outstanding care home. Now have the opportunity to commission a brand new care home. I am married, with 3 step children. I love my dogs, Charlie and Harvey, 2 cocker spaniels, and like to travel.

Care Home Idol 2019

There are currently no Care Home Idol entrants who have performed at Lakeview Lodge Care Home

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies